Best Backflow Services in Durham NC

Had Dylan, with Mo Flo Plumbing, install a new full bathroom in my basement, which included jack hammering some of the concrete slab in order to lay new plumbing lines for the toilet and tub.  Everything was done per code and City inspector even came out and approved his work.  This was a major job that spanned several weeks, due to multiple inspections at different stages, and every time Dylan was on time and aways professional with the inspectors.  We were also very pleased with his work and the wife is happy, which is all that matters in the end, lol.  His prices also seem to be fair and reasonable.  Not expensive but not dirt cheap.  My impression of Dylan is that he is sincerely a very nice guy and always strives to please the customer.  We will always call him back for future needs!

I made an appointment for tomorrow, but on the phone told the operator that today would be preferable if possible.  An hour later, Quintin called me and said he was on his way. Quintin was great!  He showed up with all the parts needed to repair my shower and toilet, and even let me see how the fixes were done.  Great service, fast response time... I couldn't be more pleased.

These guys have saved my home TWICE so far in 2020 with plumbing emergencies. The professionals that came were very kind and knowledgeable. Even during the COVID19 crisis, they are exceptional.

I had a really good experience with Nick from here today! Service was fast, friendly and informative. I had been experiencing a very high water bill and hoped that it was just my running toilet and not some bigger issue. Nick took the time to listen, explain how much waterloss I was probably experiencing and even showed me where my water meter was and how to track leaks by looking at the numbers! Above and beyond there!

Honestly, (to the business model) it was a bit more expensive than I had hoped, and I was kinda put-off by the repeated idea of getting a membership to receive discounts later on (kind of an insurance plan to use this company), but I am happy with the results and understand why they are trying to sell their plans.

I will add that Nick was a very non-pressure guy when it came to the proscribed options and was very direct with what would work best for me. They are very lucky to have such an excellent employee.

Love working with ARC! Every one of their crew members we've worked with (Benjamin, Brantley, and Rich) has been incredibly helpful and pleasant to work with. We've used them for a number of projects over the years, including moving all of the plumbing under our house for a kitchen remodel. Their price point is great compared to other quotes we've gotten and they are just the nicest people! Only once was there an issue with a leak after they had left, and it wasn't technically their fault (it was a faulty faucet we had purchased). But they still came out on a weekend right when we called and fixed the problem and reinstalled a new one free of charge for us. I 100% recommend and trust ARC.

I was asked to sign the  work order where it says I acknowledge the satisfactory completion of the above described work before the person started the work. It was too cold outside for me to read and I just signed the work order. I felt cheated later when I was checking the work order. The person was not able to fix the backup and gave another quote for more work. Leasson learned.

Trey, the Owner, was ultra-attentive on this project, which involved the replacement of the leaking Honeywell valve on my water heater. He was honest and up-front, obtained the warranty part from the appropriate vendor, practiced Covid precautions, and was price-competitive. He will be returning soon to replace my outdoor hose bibs.

I called Blantons to come and look at my tankless hot water heater that wasn't giving out hot water. When I called, they told me there would be a $116 service charge and then possible charge if something needed to be fixed. Of course, I understand that.
The technician comes out to my house, takes a look at water heater, breaks a lever on the box next to water heater. Connects a loose wire. Technician was there less than 40 minutes. Then he comes around with his invoice and he charges me $360 for diagnostics. Never told me prior to doing anything that it would cost this much. My total was $417, for less than 40 minutes of work. He also put in the invoice that he diagnosed the problem for 45 minutes and then took 30 more minutes to fix. Not true, I have it on my cameras and I stayed with technician the whole time.
I paid the bill because I didn't know what else to do. I immediately called the company to speak to them about this matter, was asked how much I think I should have to pay. Then was told that the manager said I shouldn't have paid and he can't give refund now that I have already paid but he would give $50 credit.. no thanks! I asked to speak to the manager and he conveniently just left to go to the field, he was supposed to call me by end of day and surprise.. he never did.
I would never recommend this company to anyone. Terrible customer service and seems like they adjust their prices based on what they think they can get away with.

Just so obviously bad, and they didn't care. They were plumbing subs hired by contractor Frank Cole Building. Installation of bathroom fixtures done improperly. (See photo at Frank Cole Bldg Co. Yelp review.) Same with work done on shower, tub and downstairs bathroom. Couldn't get them back to fix their costly mistakes. In fact, think they broke one of the tub fixtures. Will have to hire someone else to fix their costly mistakes.

We purchased a new heating and cooling system a few years ago and continue to have a service plan, which includes twice-yearly inspections and filter checks and discounts on service calls. We bought our own filters, which they install for us.

The service technicians have been wonderful. Respectful of our home by wearing booties indoors. The most recent visitor, Adam, even offered treats to our dogs (but only after getting my permission!)

I highly recommend this company!

Sue Johnson

Contacted them about replacing my kitchen faucet. Despite living in the service area, the service tech he wouldn't come to our location.

I was very impressed that they stand behind their work.  I had them repair a leak in a backflow valve, and it started leaking again 6m later.  They agreed to fix it.  Good work, from honest people.   I also have them replace the cut-off valve to the system and they excavated carefully and did a great job!

While the service tech was great getting him there needs work.
Called at 8:24 AM. was told #2 in line, called back every 1.5 hours to get same story.
5:12 PM tech arrived, done in 30 minutes. Different tech than originally told to expect.
They need to have a better appreciation for non business customer needs and priorities. Sat home ALL day for 30 minutes work. Probably use someone else next time.
If assigned tech is tied up assign another!