Best Excavation in Cleveland OH

My last experience with Plumbing Source was not positive but they made efforts to rectify the situation. I appreciate that and am satisfied with the outcome.

If a business has only one review and it's a five-star, you might wonder whether the company (and the reviewer) are legit. Yes, this is a good company-- Allen is awful at sales and marketing.

Plumbing, he's terrific at.

I've used him twice. The first call was when the kitchen sink clogged. I tried plunging it-- and the pipes separated. I started calling vendors with high reviews at 8:30 and left messages.

At around 11:30, after nobody responded, I started checking listings I'd passed on. Parsons Plumbing (which didn't have any reviews) also didn't have a website. But it DID have a Facebook page. The latest post was We just got the logo painted on the truck!, which suggested he was new.

He had a couple of videos of work-- they seemed fine. Called the number and heard Hi, this is Allen. So I got his cell. Told him the problem-- also mentioned I had a sump pump in the basement that wasn't working.

Yeah, I can come out there today. Give me a couple of hours.

He was about 20 minutes late. But he was there same day. If you've dealt with plumbers, you know how rare that is. Also, the company is located in Willowick (Lake County) and I live on the southwest corner of Cuyahoga-- five minutes from both Lorain and Medina. Most vendors aren't willing to drive that far.

He and Ryan snaked the drain, and then had to figure out how to reconstruct it. (The plumbing, like a lot of things in the house, had been 'improved' by the previous homeowner, who was a contractor). It took some futzing with a Sawzall and some experimentation, but they figured that out.

Onto the basement. Decided they needed to replace the check (backflow) valve. They check the truck; turns out they'd used all the ones in the truck and forgotten to restock. Had to go to a store to get one. (While they were gone, I ran the dishwasher on rinse to see if they got the sink right. Yup.)

When was the last time you had the tank pumped? About three months ago. OK, this shouldn't be too bad. Visions of my 1,000-gallon septic tank emptying into the basement filled my head, but they needed only two buckets.

They charged about what other places would charge for two hours work. Very good, for a two-man, same-day visit.

Last week, I tried to take a shower and got cold water. The internet explained it was probably a bad thermocouple-- an easy fix for a homeowner. I decided to call Allen anyway. I called at 3:30. Told him I think me he could be out there the next day at 12:30 and asked me to text him some photos.

Next morning he texts me: I'm gonna be honest. If the tank is 12 years old, you might really want to consider replacing the tank, rather than throw money at it.

My first response was to say let me think about it. He replied I'll come out and fix the thermocouple if you really want, but I think you'd be better off replacing the tank.

I checked. Turned out 8-12 years is normal lifecycle. He gave me a flat price that was about $200 more than I'd paid in 2008.

He had to go buy a model that would fit my home, so it delayed the visit a day. But he was out next afternoon and got it done. Had to 'borrow' a wire hanger to clear a clog in the drain line; the tank was so filled with sediment that it took 35 minutes to drain. Also, he and Ryan had to muscle the tank out, because they forgot to load the dolly on the truck that morning. But he got it done.

Because I didn't recognize the brand name of the unit he used, and I noticed their warranty was six years (my old one had been 12), I quizzed Allen about both things. He explained the issues to my satisfaction. I checked the internet after he left-- and it turned out he was correct.

I'm going into the details (including the warts) to make it clear that it's a new company, with all that entails. Allen had been working for two large vendors for about a decade before he decided to strike out in 2018 (the year the business was founded is in its gmail address).

Yes, an established firm with 10 crews and a warehouse would do things differently. (There would have been a video on why Bradford-White water heaters are best). But those companies don't always return your calls. They often turn jobs down because they're busy. They usually don't get out same-day or next business day. And they don't like to answer questions. Not honestly, at least.

When you call Parsons Plumbing, you talk to the owner. He comes out on every job. He doesn't BS-- and he answers dumb questions (electrical and carpentry I know; plumbing I'm still hopeless on) patiently.

I've used half a dozen plumbers since I bought this house: some retired, others went under, others ripped me off or were inept. Parsons Plumbing will (I hope) be the last plumber I ever use.

We called for a plumber this morning, expecting to wait at least a couple of days for service. Theo, in the office was extremely pleasant to deal with and helpful in Getting a plumber out to us today. Our plumber, Nick, gave us a few suggestions and we opted to have him install a new toilet. He was in and out of here quickly and efficiently, the new toilet looks and works great. Couldn't ask for better service. Thanks ever so much.

We have used Big O's a couple of times now. He's friendly, prompt, and very professional. He takes time to explain any issues and is very patient with clueless new homeowners (us). Very highly recommended!

I have an older house (1930's) with a storm drain that was not working.  Recently had a company (the name rhymes with Scooter) try to clear the line (they couldn't) and then shot a video which showed lots of roots in the line.  $800 later they told me that the drain needs to be replace for $10,000.  So I found All Action on Craigslist and asked them to replace the line for me.  Jeff was insistent on trying to clear it with their equipment and I was just as insistent that i wanted a new line.  Finally, I said, Ok, what do I have to lose?  They worked on it for about two hours and found the line fully packed with mud and roots-there was ZERO water coming to the street. finally, we started to see some water coming past the cleanout and then they broke the whole mess free. I couldn't have been more impressed.  After aggressively cleaning out all the lines they ran a video through and showed me how the lines were now cleared.  I'm adding copper sulphate (it kills roots) to keep it that way.  These guys were the best and they were as excited to see the problem fixed as i was.  AND they saved me a messy full-blown excavation that would have been plenty expensive. THAT'S integrity!  Way to go Jeff & Co.!

Lakewood Plumbing, Drain & Sewer replaced my leaking hot water heater the same day I called them freaking out that I had no hot water!  They squeezed my appointment in to help me out in a pinch, and they were reliable showing up when they said they would.  They were professional, courteous, and got the old one out and the new one up and running in about 2 hrs.  They charged me a great price, and I am very happy with the service I received.  I will use them in the future, and also I recommend this plumbing company.

Great service by Collin.  he was very nice and honest.  he took his shoes off and laid down a towel to keep the mess at a minimum.  He cleaned up after himself and was very informative and provided options.  He also reviews the other services and costs they offer.  I felt they were very accommodating and what they charged me was very fair for what they did.  I called the afternoon before and they were there within 24 hours.  I will definitely use them again!

Sean saved our kitchen! Very prompt, professional, friendly, and best price! He loves his craft and is clearly very good at it!

I just replaced the washer and dryer in my Mom's house; when we ran the first load, water backed up on the floor. Called (based on a recommendation) to ask for help.

We might be able to get someone out by Friday.

It's Wednesday, so this is a problem. Can you recommend someone good who might be able to come out quicker?

I couldn't tell you how busy anyone else might be.

Could you give me a name?

I'm down a plumber, I have to go, I'm sorry I can't help you.

the owner of this business and I had a verbal and written agreement for Payment for installing a hot water tank. Upon completion of the job the owner continually harassed me via text message for payment. We have had extensive conversations prior to him coming to the home to complete the job regarding payment. Payment was made prior to the agreed-upon date. After payment was made the owner of the company refused to respond to questions regarding warranty on his work. I would not recommend doing business with this company. Unprofessional and unresponsive.

John from Fazio did a great job in my bathroom; he was on time, courteous, and (even though my job need an extra part) worked very quickly, to completely solve my issue. Very easy to schedule ( and even re-schedule! ) & arrived exactly when expected ... i'm more than satisfied.

i recommend Fazios for quick, professional service

They weren't turned away for unknown reasons.  Their staff was sent over to cover up the damage with paint.  The tech that was sent over also was not comfortable with covering the damage up and recommended that I call back to complain about the company's recommended course of action.  The poor response to this post and photo should be another example of this companies professionalism.

Very expensive and would not itemize the bill. I am a landlord and relied on my tenant to select this company. I was told that the items I was quoted the service person did not actually perform. Called to discuss and basically was told there was nothing they could do for me.