Fazio Sewer & Plumbing

Our home warranty assigned this company to look at our water heater. Terrible customer service, woman on the phone seemed annoyed that I called. Didn't care in the least that we had been without hot water for several days. In all fairness, Techs were dispatched & came the next day.  They were polite and determined the problem quickly. Plumbing company then took all day to submit diagnosis to HSA after I called numerous times and left repeated pleas. When home warranty company finally received diagnosis from this plumber (a day later!), it was determined that part was no longer available and unit would have to be replaced. Plumber would replace it but only after an out of pocket upfront fee of $500+ from us! They maintained that was for old unit disposal fee! I'm all for supporting local small businesses, but not if they are going to gouge me and provide terrible customer service. Buyer beware when using this plumbing company!!!!

Absolute worst plumbing service we have dealt with.  Fazio's was dispatched by our home warranty company. We had opened a claim back in May. They came out and said they couldn't work on it and that we need to remove the floor, toilet, and vanity. We sent numerous texts to see to what extent we needed to have done. We had to play a one sided game of phone tag. It still has not been completed.  This company truly enjoys leaving their customers in the dark. We finally had them out again yesterday 9/9/20 and the plumber opened up our sewage line and never capped it or closed it. They also disconnected our washers drain pipes and never let us know. They left my house before 4 O'Clock and never truly gave us a solid idea of when they would return to complete the job. It is now 3:16pm and after numerous phone calls to them and no answer. We reached out to our warranty company this afternoon. Fazio's / Gahan the dispatcher/ owner possibly actually told them they could not do anymore more work with out another ticket. Needless to say the home warranty had to file a claim within their company's relations team because leaving the sewage open is a health hazard. He also felt that they should still complete the job they were contracted to do. However, I have to pay for a new dispatch claim to another company and hope I am able to get my deductible back since Fazio's failed to complete the work. I have the warranty because I am a senior citizen on a fixed income. This company seems to be ran by con-men.

after getting hired through my warranty company, and work not being up to code (per TWO others that were sent back to fix his snotty work) Joe from Fazios called me up and called me a F***ing B***H. then set up an appointment and did not show. HE did not like me saying his work was not up to code.
they warranty company set up another vendor to company will not work on another plumbers crap. SO fazios refused to come back and complete the work that is sub par
then called me today 3/15/23 and yelled and threating me and yelling telling me he will sue me for his crap work. called me a b***H again this is the type of person you will deal with if you question his work.

Absolutely horrific. Not only are they not licensed in Lorain county they're only qualified to unclog drains NOTHING ELSE. They installed a new hot water tank thank was banged up to hell- did not adjust the settings and left my old tank full of water leaking in my basement. The owner Joe Fazio came into my house and started yelling at me and left without doing a single thing. He yelled, swore and didn't even tell me he was coming. Psycho Joe is the correct name as this guy is just that. So not use this company they are not qualified and likely no licensed in your area either!! Next stop will be filing a BBB CASE. If you Mr home warranty suggests them RUN and find someone else asap!

The drain pipe connecting my disposal to the main drain pipe fell off. Through my home warranty company, I requested a plumber to come out for 1 pipe leak. Jesse, the plumber arrived 2 days later. He didn't introduce himself and he wasn't wearing a uniform nor a name tag so I had to ask him if he was the plumber. He confirmed. He came into my house without any tools, looked under my sink and declared, I can fix that in 10 seconds! No big deal.

Then I told him that my kitchen and bath faucets were leaking and he informed me since that wasn't part of the request, he couldn't look at them. So he got to work on the pipe under the kitchen sink. He told me that the pipe was too short (I had the sink replaced in 2009 and it's been working all that time) so he needed to go out to his vehicle to get an extender. He came back into the house, again without tools, and got under my sink. A couple minutes later he said he was done. He never turned the water on to check it. So I went over, turned the water on and it was leaking from the sink drain (all part of the same pipe system under the kitchen sink.) He said he just needed to tighten the nut attached to the sink. He tightened it by hand (it's a metal nut) and declared it fixed-again without testing it. I turned the water on again and handed him a flashlight and asked him to make sure. I should've checked myself but isn't that what he's paid to do?! Anyway, he stayed an extra 15'ish minutes to talk about the leaking kitchen & bath faucets and we talked about how the hard water in my city is causing so many plumbing issues due to corrosion. He finally left and I was happy to get my sink back.

Fast forward several hours when I needed to wash a skillet, a pot, and some steak knives (not a lot). I washed the dishes and noticed water dripping out of the cabinet onto the floor. I opened the cabinet and there was water covering most of the base. I called my home warranty company and explained that the pipe is still leaking and I need the plumber to come out and repair it properly.

I received an email this morning from the home warranty company stating that the plumbing company is denying a return service and will charge me $450 to Replace a cartridge due to customer misuse. How the hell do you misuse a kitchen sink drain pipe?! I was furious. So I called the home warranty company and explained that the plumber didn't fix the leaking pipe, there is no cartridge in a drain pipe and my request was denied because the plumber is assuming that I want something else fixed (kitchen & bath faucets) instead of actually coming back to inspect what he supposedly repaired.

The plumber was unprofessional while he was here. He looked like a bum in a dirty oversized shirt with holes in it. He didn't use any tools to repair the leak. He didn't bother testing his repair to ensure the leak was fixed until I did it myself the first time and had him do it the second time. The man talked my ear off and seemed far more interested in socializing rather than what he was being paid to do. I do not recommend this company. Unprofessional, unskilled, and refuses to stand by their work and make it right. So I have another company coming out tomorrow. I really hope my experience with them is much better than the experience I had with Fazio.

Did not even try to flush the toilet to see what the problem was.  On his way out he stated that it would take 48 hours for HSA approval. Never called me back or responding to my calls. HSA said he said the toilet was over 20 years old and a builders model..... SO does than mean it can't have the interal flipper part replaced? Come on. He wasted my money and time.

We used Fazio for over 10 years so we had a hard time believing the negative reviews until now.  We called Fazio when an issue began to develop Hoping to catch it before it got worse.  Four weeks and 4 unanswered messages forced us to call someone else because the issue was getting worse.  We were thrilled with the other professional.  There are companies out there that appreciate your business.  Don't waste your time on those that don't.

Awful! Man is a lunatic. He doesn't deserve your business.

I put in a warranty claim and he was listed as my contractor. It was Friday at 5:30 and I wanted to get scheduled as soon as possible and ended up calling 4 times. 1st time I listened to a lengthy voicemail and thought I heard something about being able to schedule online, that would be great I thought. I then called back to see if I missed something because there was no indication of HOW or what website to go to-but again, this was not clear. So I then called again and asked my husband to also listen to the voicemail perhaps I still didn't catch it only this time someone picked up and hung up. Naturally, I called back as anyone would because I thought the phone got disconnected only to be met with why the f are you calling my phone back to back like a f*** child- I said I'm sorry sir-like is this not a business phone? How unprofessional is this!? And he went on to say racist and gender degrading epithets and hung up. I called a few more times in hopes of him to answer so that I could inform him that he was fired before he got started and he will never step foot in my home!

This was the most unprofessional disgusting person I have ever encountered. Do not use this company especially if you live on the eastside you will be treated like scum by him! I did some research and this Joe Fazio person treat a lot of his customers like this according to reviews. Please read all reviews from yelp and Angie's list for reference they will put his professionalism and service quality in perspective for you and leave you with the notion that he is the one that is the child and certainly needs some personal development and growth!

Very bad. Warranty claim with home insurance used them. Would not pick up phone or call back for 4 days. Approved the claim and then tried to get more money stating the water heater needed modifications to reconnect water and gas lines. When I called them out on the unnecessary repairs then then cancelled the ticket and we are now over 1 week with no hot water. Would never recommend them to anyone.

HSA (home warranty) assigned them to evaluate basement water issues. Tried calling a few times to cancel and left voicemails - no answer or return call after reading all the negative reviews. Called HSA a few times to cancel the service call but they still haven't refunded me the $100 service fee because they can't confirm with this company that they never came (no they didn't).

AVOIDDDD THIS OWNER IS A LUNATIC !!!!! for your safety just don't . gives nasty attitude then say you have a nasty attitude and he doesn't need to come out cancelled my
work order but that's fine with me

I had a nightmare situation. They came out and cleared it right up in half the estimated time. They even came out on the weekend when another job messed up their schedule.

My home warranty company dispatched Fazio Sewer & Plumbing to my house to fix my garbage disposal. Although it took a few more days than I expected to get an appointment, the plumbers who showed up at my house were courteous, clean, and explained exactly what they were doing to fix the problem. It was a quick job for them and they were in and out in no time.

If I needed sewer or plumbing work done in the future, I'd definitely consider using them again.

Home warranty company sent Fazio to unclog kitchen drain.  I have a 25 foot pipe snake and extended the full length into the drain, but did not clear the drain before notifying the home warranty company.  I explained this to Fazio - most plumbers have longer snakes, right?  2 plumbers showed up and used a 25 foot snake, fully extended and had the same result I did.  Understand that the drain pipe is nearly 50 feet long, all but the first 6 feet of which is entire exposed in the basement.  They said cleanouts should exist every 25 feet for longer drain pipe runs.  I asked whether they had longer snakes like most plumbers.  They said they recommend installing a cleanout and snaking both directions, which they could do.  However, Fazio reported to the warranty company the job was completed!

A call to the home warranty company revealed that they wouldn't cover the recommendation under the warranty and Fazio should be getting back to me.  I called Fazio and left a message stating I wanted them to complete the work, whether covered by warranty or not (kitchen drain had been clogged over a week at this point).  The estimate, to jet the drain, then install a cleanout was $450.  We got it scheduled and 2 different plumbers came.  I showed them around, explained what the recommendation was.  They asked if I had an old bedsheet to cover a wine rack in the basement to protect it when they installed the cleanout and cleared the clog.  I stated that the previous plumbers who came (also from Fazio) said they'd come with a tarp to protect anything in the area, but that I could round up an old bedsheet and tarps I used when painting if necessary.  They went out to their truck, I assumed to get a tarp and whatever equipment they needed to do the job.  Several minutes later, I saw them pull out of the driveway and leave.  I called Fazio to ask what was going on - why 2 different plumbers and why they seemed not to know the situation.  As always, I had to leave a voice message.  15 or so minutes later, one of the plumbers came back to the front door and said they left a few things in the basement.  I followed him and asked what was going on and was told they were going to Home Depot to get the items they need to complete the job.  After he left, I called Fazio and left another message asking what the heck was going on, whether these people worked for them, and why they seemed unaware of the job they were supposed to perform.  My wife noticed their truck pulled over about a quarter of a mile down the street and sat there for at least 15 minutes (she works from home and looks that way from her work area).  20 minutes or so later, I get a call from Fazio's stating that the scope of the job changed - 70 foot drain pipe, 12 foot ceiling, boxes and wine rack in the way.  I really don't know where she got the information, but I discussed with her when arranging the work that the drain pipe was 50-60 feet long, which was an estimate, but I took the time to measure it afterward and found that it is actually less than 50 feet.  How anyone can say the basement (or any floor in our home for that matter) has a 12 foot ceiling is hard to believe.  The kitchen drain pipe is exactly 8 feet 4.5 inches from the basement floor where the first 2 plumbers recommended placing the clean out.  I also explained that I could and would move anything they felt was in the way.  Joehan(?) also stated something about there's so much going on to which I asked what she meant by that and whether they were too busy to complete the work or just didn't want to do it.  She then tells me that so much has changed that if they want me to do it, it'll cost $2,400!!!  She then said she was merely giving me a courtesy call to let me know about the change in scope and cost to complete the work!!  A courtesy call to tell me they won't finish the work when they knew all about it ahead of time and provided a quote?  That's a rather interesting perspective.

Long story short, I was recommended a plumber by a neighbor.  They sent a guy (1) a couple of days later.  He used a 75 foot snake and was in and out in less than an hour and it cost me less than $100.  Obviously, I would never recommend Fazio Sewer and Plumbing, but I'd certainly recommend the other folks!

HAVING LOST AN ENTIRE WEEK WITH NOTHING BUT HOLES IN THEE WALL.....

Working with Fazio Plumbing and Sewer has probably been the WORST experience I have had for many years.
This review is not a reflection of their work which - unfortunately - I can not speak to, but to the rude and very unprofessional lady that seems completely incapable of handling the back & front office of this business.

The technician that came to find and repair a leak was courteous and we were off to a good start.
Due to this being an HSA warranty claim they had to stop in the middle of trying to figure out where the problem was to get further authorization from the home warranty which usually takes anywhere between two 24 hours if you call it in right away which had been my previous experience with several other service providers. So no problem there.

HOWEVER Fazio didn't bother to call in to HSA and get authorization FOR 4 FULL DAYS even though we were told they would be back in a day or two!!! (Every other time we had somebody sent through HSA it was a quick phone call on location to get authorization and on they went with their work)

The receptionist didn't call it in because she was too busy and it takes too long to call these things in is what she told me (I wonder how other service provider manage the same thing in a reasonable time?)... I should mention that the leak we had affected an entire bathroom -shower, toilet and all and she is too busy to call it in for 4 days? Really?

The result was that we had to wait a FULL WEEK for them to come back JUST to continue the search for the problem.

Said week later I was told they would come in the afternoon, but got a call at 11.30AM that they are there 15 minutes away. Now, I am working from home and had a client scheduled at that time and asked her if they could please come in 30 minutes instead of 15 minutes which got the receptionist really upset with me ... They showed up 60 minutes later - which was again just before I had another client call scheduled! But I made it work.

After the technicians left at 1.30pm I called Fazio to confirm that they will be back the next day for the actual repair as previously discussed and also to find our at what time they would come so I could schedule my work day accordingly.
Once again I did not receive a call back by the end of the business day. So I called again just to get told off by her how their technicians lost 45 minutes today because of me (!?!) and how I expect something as unreasonable as getting a call back when I know how busy she is all day on the phone (say what?).
When I told her it would have taken her only 5 seconds to let me know that tomorrow is confirmed and at what time the crew is coming she then decided that they are not going to come at all and cancelled the work order and HANG UP ON ME.

Now I am having lost an entire week with nothing but holes in the wall and another week of waiting until another plumber can come to finish what Fazio had started.

Stay FAR away from Fazio Sewer and Plumbing. They are rude, incompetent and unresponsive. I should have trusted all the other terrible reviews. Fazio Sewer and Plumbing was the contractor assigned to us by American Home Shield to fix a stopped toilet and bathtub.  The guy from Fazio decided to try snaking through the bathroom sink, though that was not part of the problem, and got his snake stuck. He cut off the snake and simply drove off, leaving his broken snake in our sink. Not only did he not even address the toilet and bathtub issue that he was called down for, he broke our sink, leaving us with much bigger problems. We spoke to a few plumbers since who all agreed that the guy from fazio was quite incompetent and caused us hundreds of dollars in damages. Fazio hasn't responded to our calls and messages for over a week, and we are probably looking at major work needing to break through walls and floors to get their snake out.

My frustration was with HSA the insurance company which charged me $680 out of pocket for an entry level hot water tank. The plumbing company was great in communication, timeliness and professionalism. Cam on time and was done on time and did a great job with clean up. I think many of the reviews express frustrations with insurance companies. Joe the owner was nothing short of fantastic and Tony the technician was engaging and thorough with work.

If I could give the 0 , I would. Technician told me one thing, then told the office another. Waited for 3 days to hear from them. When trying to call them, their mailbox is full. Cannot leave a message or speak with anyone. When a person did call me back, he had a severe attitude problem

Employees are as rude and the owner. Joe is the rudest service provider I have ever encountered.the job was assigned to them through American Home Shield. They came spent 10 minutes trying to snaked the wrong drain and marked the job as completed. Drain is still backing up. When I reported the job as uncompleted to American home shield Joe just called and yelled at me and hang up the call.

I was assigned Fazio Sewer & Plumbing by American Home Shield to repair a broken water pipe in my house.  They were assigned to me on June 21st at 8 AM in the morning.  I have called them 7 times and left messages and also emailed them my availability two times.  They have NEVER returned any call or the email.  American Home Shield is just as awful...DON'T USE THEM.  They won't assign me a new contractor, won't let me talk to a supervisor and everyone I'm talking to is in Ghana and I can hardly understand them.  My pipe is still leaking and it's June 26th. They are supposed to respond in 24 hours.  This is beyond frustrating.

Cassios and stone a water heater as a result the pipes in my solemn business and they would not come out to fix the problem I have called. Them for weeks straight

My home warranty company (American Home Shield) dispatched Fazio Sewer & Plumbing to my property in Cleveland area.  Shoddy unfinished work.  Simple clog that they could not unclog in basement after multiple attempts.  Kitchen sink could not be used for 3 WEEKS in a house with kids because this company couldn't unclog a pipe in the basement and never calls you back to finish the job.  Warranty company finally dispatched another company which unclogged the pipe on its first attempt.  

Once Fazio Sewer & Plumbing decides not to finish your job, you'll never get a call back from them, which is what happened with me.  It was always me leaving a voicemail to them because they never answer their phone (bad sign!). Then sometimes their voicemail box is full so I can't even leave a message (another bad sign! -- other people apparently are cramming their voicemail box full too).  

Then, when I complained to my home warranty company, the warranty company told me that Fazio's couldn't get in touch with me, although they never left me a voicemail, I never got a missed call from them, and it's always me trying to contact them.  If they couldn't finish the job, why say this to the home warranty company which only delays the home warranty company sending out a different company?  So, not only are they refusing to finish the job, but they are also delaying the home warranty company from sending out someone else to finish the job (a double whammy).  Meanwhile the kitchen sink can't be used for 3 weeks.  Imagine your kitchen sink not working in your house for 3 weeks.  

If you like a plumber that doesn't finish the job, you have to always chase them down to finish the job, and never calls you back, this is the right one for you.

I should also add that months prior to this incident, I had my home warranty company send someone to fix a leaking toilet (leaks onto the floor in tiny amounts from where the tank joins the bowl) and to clear up the main drain in the basement where the washing machine dumps into because it was draining slowly.  I figure that I would get both of these easy problems fixed.  On that occasion, the home warranty company also dispatched Fazio.  I thought Fazio fixed the problem.  But I learned later from my property manager after a tenant moved in that both items were not fixed and my property manager had to repair them himself.

My hot water tank started leaking and was flooding my basement. They returned my call quickly and set me up with an appointment to get out and get my tank replaced. The guys that showed up with the tank were very polite did an awesome job couldn't be happier with my experience.

I called to follow up on a work order from 2 weeks earlier. They never followed up on it. When I called I was old things were not covered and to call AHS. When I asked for a break down of charged he started getting upset and yelling at me. Plumber was not friendly, not professional, and would not detail work being needed, Ask for somebody else. They will over charge you. I will update with the true cost when a real pro handles it.

TERRIBLE!! Poor communication.... took forever to get and appointment. Long story short there was a big pipe that had rusted and apparently it was to big of a job for the young men that were sent to fix. One kept complaining the whole time saying why didn't the last guy just take the pipe out once he discovered where the leak was coming from. They finally got the pipe out and replaced it, they thought they were done but when they turned the water back on they realized water was still leaking so the said they needed to get further authorization from my warranty company and they would be back. That was the last I heard from them and they had the nerve to say they were done and bill the warranty company. I ended up calling the warranty company and they sent out A1 the finish the job without a problem. Those young guys just didn't know what the hell they were doing. Will not use them ever again or reccomend them.

Only reason I am giving one star is because I have to. This company is owned by a man name Joe and because he is the owner I guess he thinks he can just treat people any kind of way. My home warranty company HSA assigned his company Fazio and I am so glad he let his spirit be revealed to me because after reading all the other reviews it was by the grace of God that he did not get the chance to start the job. The story is to long to tell, but let's just say he was very rude from the start and did not get the chance to start the job so I had another company assigned.

These guys are a joke!  They were contracted through my home warranty company.  Initially contacted on 3/15; didn't come out until 3/21; discovered issued was not resolved on 3/23 and they were again contracted through my home warranty.  Dozens of calls between myself and the home warranty company from 3/23 through today 3/29 and they are unresponsive!  Don't waste your time.  Didn't fix the issue; won't respond.

If I could give this company negative 5 stars I would. Not only do they lack communication and customer service, but they have no idea what honesty and professionalism are, and they've damaged my brand-new flooring. Fazio Sewer and Plumbing were assigned to me by my home warranty company, American Home Shield- AHS. I've never had an issue with anyone AHS has sent to me, so I unfortunately didn't bother to read reviews. BIG mistake and will never happen again.
I was having my brand new floors installed during this same time as this nightmare happened. The morning of April 20th Jesse from Fazios arrived a few minutes before the guys installing my floors arrived. I tell Jesse that my kitchen garbage sink wouldn't drain and there had been stagnant water in it. I then explained that the bathroom toilet, off of the kitchen, when flushed would rise then slowly go down. It's a guest bathroom and never really used. Once he said he understood I went back upstairs. A bit later he hollered up so when I went down, he said there was a clog but it was fixable. Nothing was ever said that there would be an additional cost or it was outside of what he was supposed to be doing. I go back upstairs. Then shortly after one of the flooring guys hollered up to me that there was water underneath my floor. How is this possible because I Iive on a concrete slab and since the downstairs floor had been installed the day before and had been dry. He and I walk to the bathroom, where Jesse wasn't, and we see the toilet completely off and sitting off to the side and water on my bathroom floor. I go outside and find Jesse sitting in the truck on texting/on his phone. I tell him there's water on my bathroom floor and underneath my living room floor. He says there is? As if he was confused and I said yes! What is going on? He comes back in, looks and said there was a clog and it had been from flushable wipes. Weird because there weren't ever any in the bathroom and again it isn't a bathroom that is used. A little bit after he yells up that he was done and was leaving. Never looked at the kitchen sink or addressed the water under the floor. The guys installing the floor then had to stop and haven't been able to finish. To make it clear I had 4 men there installing my floor as witnesses to my floor being dry and then once the plumber started working water coming up from underneath. We also have pictures. Once Jesse left I called Fazio's twice and left a voicemail. I called AHS and Joe, the owner of Fazios, called back, left me a voicemail. I returned his call at 11:43am and with him on speaker, so the main floor installer who had been at my house all week could hear the conversation. Joe immediately had a hostile tone to his voice, took ZERO responsibility for what his employee had done regarding the water damage. He said that they did me a favor because they cleared the clog when they weren't supposed to and was tired of you people - I asked him to clarify what that meant and he said customer- and he makes no money off of home warranty companies and doesn't care. He told me I was the one who caused the damage to my new floors and was the reason water was on my bathroom floor and living room. He said the flooring guys should clean up the water under the floor because that isn't his employee's job. He ended the conversation with yelling to never call them again and hanging up on me. I believe he spoke to me that way because I am a woman and he thought I would be intimidated. I contacted AHS, told them about the conversation and worked with them for the next 7 business days on a resolution. I logged into my AHS account to see a bill for $650 for work I never authorized or agreed upon. I never would've given permission to do work outside of what my warranty was covering, nor do I believe that was the actual problem. I haven't used that bathroom or even flushed the toilet out of fear that Jesse didn't actually fix anything, and I don't want to cause more damage. I believe it was all just an excuse because he knew he screwed up. Joe Fazio knows how to work the system with AHS. If a vendor responds back by day 7 your claim will be denied and dropped. He told AHS Jesse provided me with excellent service, went above and beyond and he hung up on me because I was yelling at him. He denied Jesse caused any damage and they were not responsible. Just as an FYI to anyone with AHS if the vendor doesn't contact them back by day 7 they will then transfer your claim to yet another, higher, department, Contractor Relations. But since it was day 7 when Joe returned their call, they denied my claim and said there was nothing more they could do for me. Unfortunately, AHS is ignoring the 4 witnesses I have, pictures as well as the witness to the phone conversation. No wonder Fazio's hasn't had more than 1 or 2 good reviews in a year since 2017. 99% are all 1 stars and other people have also reported them damaging their property and being disrespected by Joe.

It was near impossible to get a call back and they provided an estimate then never followed up on the work. Not a very professional experience. Happy to give them a shot if they are interested in following up.

The worst plumbing company ever! The plumber they sent to my home was a racist jerk.  As soon as he saw that I was a woman of color, he would not even speak to me.  I was so uncomfortable that I called my husband to come home from work immediately.  I had a leak in my ceiling and the toilet was leaking. He told my warranty company that the toilet was clogged and it was builders model/prone to clogging and that we should be responsible for replacement.  The toilet was never clogged!  He had us flush it several times to confirm that is where the leak was coming from. Don't ever use this company.  Unprofessional!

Read the other reviews. Was connected via home warranty, they came out and did nothing, but suggested pricy smoke testing that the warranty wouldn't cover. I tried to get a cost estimate for months, they were completely unresponsive. Then they told me to get incremental approval from the home warranty. Fine. Finally got additional approval from the home warranty company only to finally get a response from Fazio -- they can't do the smoke testing anymore. Waste of hours of time and month.

Find another plumber that actually will get the work done for you and not make you chase your tail for months.

They don't complete their contracts with American Home Shield insurance. Xxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxccccccccccc

If I could give a negative star review I would. Joe is the rudest person I have ever encountered. He was assigned my job through American Home Shield. They never contacted me to schedule the appointment they just made one. Had to reschedule 3 times because they scheduled not at times I selected. When he finally arrived I asked why they didn't call and he said we don't have time to call people. I advised I was trying to explain the issue before they got here and called multiple times. He then yelled at me said he wasn't going to do anything for me and you customers are always like this while storming out and driving away!

John from Fazio did a great job in my bathroom; he was on time, courteous, and (even though my job need an extra part) worked very quickly, to completely solve my issue. Very easy to schedule ( and even re-schedule! ) & arrived exactly when expected ... i'm more than satisfied.

i recommend Fazios for quick, professional service

Highly unprofressional from dispatcher to service provider! Took 2 days to set up service partially fault of HSA home warranty but no real urgency on either party's side when had sewage in tub, toilet, and basement. Never called 30 minutes out as was told would be done. Told needed to check with home warranty which was fine but certainly took sweet time to report to home warranty the next day. Came back out had broken clean out valve but denied it and did not, will not fix. Was told if had further issues to call back which I did was honest that was having difficulty coming up with the third of price wanted. Was told by dispatcher, office manager that was going yo pull up the proposal given to me and would be called back in 5 minutes. Waited over 2 hours for a call never received. Left poor review for plumbing service at this point. Plumber called me at 11:45 p.m. left hostile voice mail stating this customer was an entitled with some expletive and was on their do not sevice list because left an honest review of overall experiences with the company.  Do not deserve any stars.

Absolutely HORRIBLE service and communication.  Unfortunately, I was assigned this company through my home warranty.  My toiled was not working properly.  The first visit, the plumber stood and flushed the toiled 10 times, said it worked and left and didn't want to entertain my questions.  It continued to clog so they came out again.  Now, he said I needed a new toilet and left.  No communication at all regarding what was going on.  An appointment was set for install on a Wednesday with a horrible 6 hour window.  He NEVER showed.  Called Fazio's and left a message.  No communication for days after until myself and my father continually called the home warranty company as well as Fazio's.  No one every answers the phone at Fazio's.  They never return phone calls either.  A whole week later, I had an appointment from 8a-2p.  Took off work, wasted the day, no communication at all and no way of getting a hold of the assigned plumber.  Finally shows up at 2:22pm and was completly unprofessional in appearance and attitude.  Horrible that companies can operate this way.

I have read the reviews (mostly negative) about Fazio.  My home warranty company assigned Fazio to resolve a very slow drain in an upstairs bathroom.  The plumber (Tony) came and he was great!  Quiet, attentive and professional.  He snaked the drain line from a number of access points and voila, he fixed it.  I have no complaints about Fazio.

This company was dispatched through our warranty company and all I have to say is run far away as you can see the numerous complaints and negative reviews. So unprofessional , No communication, and rude as hell. If I could give a - 10 I would. Please consider this warning- what a waste of time.

This company was horrible. They were sent out by our home warranty company only to punch two big holes in our ceiling to try to find the problem without checking the bathtub for a leak first. Come to find out it was a bathtub leak and now they are refusing to fix the giant holes they caused in the ceiling. Customer service was horrible, when they did finally answer I was told it wasn't their problem and she hung up on me. I would never reccomend this company!

Description of Complaint:
Joe (owner/operator) from Fazio Sewer & Plumbing was dispatched by my Home Warranty provider (AHS) to assess plumbing issues, his assessment was misleading, blatantly false and full of speculation. I was denied coverage based on this and I qoute Reason Not Covered, Not Normal Wear & Tear. Contractor Note: Toilet is cheap builders model date on toilet 1970 and has poor flush volume. This is not covered and toilet has not flushed properly for 25 or more years end qoute. The toilet is old, 1970 however it is clean (not even a water ring), unbroken, tightly secured and maintained and Joe is unable to coherently explain where he came up with 25 years?... Fazio claims that the toilet is not normal wear and tear but the fact that it mostly works is a testament to its initial quality and its condition shows absolutely nothing other than normal wear and tear. He additionally claims that toilet hasn't functioned properly in 25 years. It still flushes, we used it for days before it overflowed and his in person assessment indicated a calcium buildup however that is not reflected in his written report. On a different item, he claims qoute 2 leaking basket strainers in double sink he didn't even check that because the water was turned off his entire visit. Regardless of whether his report was ineptly completed or if he was purposely misleading to reduce costs to AHS his mischaracterizations and rampant speculation is negligent and improper. As a final note, his demeanor and professionalism was extremely lacking and this is reflected on Yelp with other complaints of a similar nature, in my opinion he is essentially an employee of the American Home Shield warranty company whose only job is to write up fictitious assessments to deny coverage as reflected in other reviews linking him to AHS jobs. He is inaccessible as his only contact is an answering machine that doesn't allow you to leave a recording as its filled to capacity.
As an addendum, as you can see from attached photos, Joe Fazio is now calling and/or texting vulgar messages to my cell phone ?

Awful. Do not use. Customer service was almost non existent. Communication was poor. Had to call someone else out to correct their shoddy work.

It's been over a month since my home warranty assigned them to fix my water heater and the leaking water is now accompanied by shrieking.  Still no response when I call and no returned calls so I'm done.  The first gal I spoke with was very nice, but nothing has been done so I have to find some place else.