Best HVAC System Maintenance in Cincinnati OH

Matt was great from start to finish.
-Always responsive throughout the process (getting a quote, scheduling the service, and even following-up after to make sure everything is running smoothly)
-Practical (we had 4 different companies give quotes -- he seemed like the most knowledgeable and came up with what seemed like the most logical and cost-effective approach to the problem. He still provided various detailed quotes for many different options and left the decision up to us. )
-Integrity (he just wanted to help us fix the problem, was never trying to upsell, and was invested in getting the problem fixed the right way).

He followed up after fixing the problem (which had been a broken AC) and I let him know our heater was not working a month later (typical Cincinnati weather). He was concerned it was related to their work (it wasn't), and came out to check things out and diagnosed it for us for free.

Having just moved into our very old house and already encountered countless problems and contractors, Matt was definitely the best we've worked with. We will be using him for many years to come.

On Friday 8/26/22 I discovered a sewer back up in my finished basement during the night. As soon as the business opened at 7:30 am I called and asked for their help. Though they had plenty of other prescheduled jobs that day they sent two very professional plumbers to my home within in a couple of hours. They quickly figured out that our sewer pipes were blocked with tree roots. They were able to clear the pipes. They did a great job. Excellent work and reasonably priced. Dave suggested a water damage clean up company who came to my home within hours. I do not know what I would have done without them. This is the second time Dave from Niesen has done work on my home over the past two years. I consider him a genius! I wouldn't call any other company.

Have had HELP to the home three times.  Once for a shower repair.  Excellent communication, reliable, on time, but seemed a bit pricey.  Had them out again for an HVAC issue.  Buying their annual plan differed cost.  Again, great communication, reliable on time.  Had them out a third time when AC was not working properly.  They charged $485 for a thermostat that should have cost no more than $150.  So good company - Safe, reliable, etc.  BUT VERY EXPENSIVE!!!

First, this review does not apply to the five start service technician came to my house to fix the initial installation issues; they are for the companies' office manager and the installation lead.  I'll save you the read and cut to the chase.  If everything goes well, you are good to go.  If something goes wrong, is done wrong, or you are unhappy with something, they will kick you to the curb and say they don't want to do business with you any longer.  As crazy as it sounds, that is what happened to me.  I only wanted what I paid for, nothing more. I am very unhappy with the way the office treated me.  I highly recommend finding a place that will stand behind and correct their mistakes without blaming the customer.

The reply below does not address that I have still paid for something that was never completed, simply hooking my humidifier up to the Nest thermostat.  While I appreciate the professionalism in the reply, you can read into it and see how because it took a few times to get right, or rather put it back almost the way it was, they decided to give up and put the blame on me.

Overpriced!  Workers are very nice but for those of you who do not compare pricing you need to.  I find them to always be the highest in price.

Came over for an estimate and they were way over double 2 other estimates we got.  Talked bad about their competition and said they used used parts.  Then proceeded to charge a service call fee for giving such a crazy estimate.  The estimator either didn't know what she was doing or they are criminal.  Either way I would never recommend them. $6,500 for a standard water heater?  You've got to be nuts.  I received 3 other quote of the same Bradford and White unit ranging from $2,510 to $3200.