Best Tankless Water Heater Repair in Chandler AZ

(note, it is not my name but my partner's name that Hay's has on file for this work, our
zipcode:  85085)

We had a service appointment for 5-7pm last Friday June 6th.  (our upstairs AC vents were not blowing properly in our multi zone house).

A lady from the office called us around 6pm to say that our service person was running a bit late as he had to pick up some parts.
**After that phone call...nothing.  
**No service person, no other phone call to let us know what happened.  It's tough being stood up :)

We called the on call number the next day (Saturday) to ask what happened and to get a message to the company.  The on call person was very nice and apologetic and promised to get the message passed on right away.
**Again...no phone call, no communication.  We received no call back.
**We awaited a call from the office on Monday.  
**Again....nothing, no communication from Hay's.

So, yet again, we called.  They didn't apologize nor acknowledge the missed appointment, but they did schedule a service person (who showed up!).

Michael was very polite and courteous.  And- BONUS- he put booties on over his shoes while he was in our house (love that).  
**He said our AC unit was way undersized (it was 4 tons, and we absolutely needed 5 tons) for our house.   This is not the case at all and would not logically explain our issue.  This would not explain why only one zone was not cooling. The other two zones cooled like champs!

This technician then said a comfort specialist would be in touch with us with to discuss remedies.

Out of the blue, another person from Haye's called us, saying he'd read the notes and he wanted to send out someone who specialized in multi zone systems.  The notes did not seem correct to him.
**Why was this not done in the first place?  Our notes from our initial call were very clear that we had a 3 zone house.
**Had this person not happened to read our notes, this would've gone undetected and we'd have gone down a road of repairs that would perhaps not fix our issue.

The zone specialist -Mike-came out today.   He was phenomenal.  (kind and courteous as was the prior technician)
As we initially expected, the problem is with the damper not closing / opening properly.
He was great and we already have the quote and are awaiting scheduling.

Overall, we are disappointed in this experience.  We understand things happen and appointments cannot be kept.  But, this must be communicated.
At the very least, please acknowledge the inconvenience and the issue.  We waited 3 + hours on a Friday night.

Secondly, I'd expect our notes to be read thoroughly and a qualified, multi zone technician be sent out.

*EDIT to respond to the owner's message*
There were zero missed calls from Hay's to us.  I have the call logs.
Last communication from Hay's to us was Friday evening around 6pm or so- as i mentioned letting us know the driver had to make a stop for items.
There is no way 6 calls were missed, as they stated.  It's absurd.  
Additionally, why was there no follow up after we phoned the on call service on Saturday?
The fact that we had to keep chasing you down- making yet another call on Monday to find out what's going on is unacceptable.
A no show is acceptable as long as there is sufficient communication.
Please don't state 6 calls were made to us that were unanswered as that's demonstrably false.
Let's pretend that IS true.  Why were there no voice messages left?

Had Jason come out and look at a few plumbing issues, he was very friendly, communicative in how he was resolving issue and and even played played with our dog. I would recommend Lawson Family Plumbing and Jason to anyone asking.

Water heaters only technician Don was a pleasure to talk to as he is a Vet as well. He was honest in what he was telling me and did a great job in re-installing my new hot water heater. The heater was 5 years old and he told me that they typically last 6-8 years but seen them go out before then. My definitely did, it was leaking water like the Titanic. With the home owners warranty the complete install was $323, I can live with that if you ever priced a hot water heater minus the technician to install it, I say it was a good deal. I was hoping to just pay $65 for the standard warranty fix-a-parts but a new heater is all the more better in the long run. I would recommend Don cause he was knowledgeable and gave me answer to additional questions I had. Well time for that hot shower now thanks Don.
1. Customer: Tyrone
2. Replaced hot water heater 04/08/2016
3. Technician: DON

Affordable Plumbing does great work, has fair prices, and i highly recommend them.  Curtis has been helping me with various things around the house and does a great job and very friendly!

If you've ever found yourself in a tight spot (or with tight filters), look no further than WHAT Plumbing. I was practically at my wits' end, wrestling with three over-tightened whole house water filters that just would not move. I had tried every remedy and YouTube tutorial under the sun. And after I had wasted enough money on filter wrenches, straps, and other Amazon best sellers, I decided to swallow my pride and bring in the professionals.

Enter the dynamic duo from WHAT Plumbing. They were friendly, professional, and they arrived within an hour of my call.

You know that old saying, It's a two-man job? Well, this was definitely the case. These guys weren't just swift, but they put in some serious elbow grease, spending ample time to carefully crank off our stubborn filters -- with the precision of a surgeon and the strength of the Incredible Hulk. I'll also admit, there was a part of me secretly relieved that it wasn't a total walk in the park for these guys either--affirming that I didn't simply forget to turn off a valve or switch somewhere along the DIY route.

Now, I'll mention cost. In a world where you often pay a premium for urgency, WHAT Plumbing was incredibly fair. Considering the amount of extra effort they had to go through, I'd say more than reasonable.

So, will I be calling them again? Absolutely. For their timeliness, efficiency, and for not making me feel like a moron who can't break loose his own filters -- WHAT Plumbing has earned a customer for life. If you find yourself up against a serious plumbing challenge, do yourself a favor and call these guys before going down the Amazon best sellers list. You won't regret it.  

Now, if you'll excuse me, I have some return shipping labels to go print.

Our house had a water softener in the garage. We didn't want it anymore, so I bought a whole house water filter to replace it. I reached out to P&L Plumbing when I decided I have too many projects going on to do it myself. A couple of weeks later, I also had them install a pressure reducing valve, and an anti siphon valve. Everything works well, and looks good.

Just had them do a hot water tank.  I called 4 places, these guys were comparable price and the only ones that were able to get out that same day.  They said they would be there between 11 and 1.  They called at 10:30 and said they were on the way and showed up just before 11.  They worked quickly, but did a very good job.  Exactly what I would hope for when in need of this type of work.

I called on Instant Plumbing and Rooter to do some work for me, and I wasn't disappointed.  This family-run business treats their customers like family.  They are PROFESSIONAL, HONEST, and did a great job for me.  The price was great, too.  They fixed our water softener system and did the plumbing for the new walk-in shower.  It looks great and works well.  They did excellent work and I would definitely recommend them to other people.  

Sincerely,
Andy Pham, Chairman
BioSafe Defenses, LLC

There was a strange noise coming from the pipes after toilets were flushed that I thought might require some work but I was informed that it was purely a preference issue. There wasn't a sign of anything being wrong and that no work needed to be done unless the sound really bothered me. I didn't, I was just concerned about whether it might be an issue. I appreciate the honesty because other companies would have tried to sell something I didn't need. I definitely recommend this company.

Honest, professional, extremely knowledgeable. I was helped, not sold. American Plumbing will be my first call, when I need a plumber.

Just had Ron rooter our bathtub drain. Can't say enough good things about him and his company! Quick response time, fast service, very knowledgeable, very honest and upstanding guy! Anyone can't go wrong with this company. I highly recommend them! Thank you Ron!

The person who answered the phone was very kind and efficient. I was able the get an appointment same day.Ken came to the house for a water heater issue we had. He was great - very knowledgeable and did a great job of making it understandable to someone who doesn't understand plumbing. I will ABSOLUTELY call them again when the need arises. THANK YOU!

Daniel with Masterflow plumbing is awesome! I had a few plumbing issues in my house that he was able to expertly fix- including a broken garbage disposal, toilet fill valve, bathroom sink that wouldn't run, and leaking washing machine. Daniel took the time to explain each issue, in terms I could understand, and make sure all of my questions were answered. He worked efficiently to ensure that each job was done accurately and professionally. Thank you so much!! 10/10 I would highly recommend Masterflow for all of your plumbing needs!

Helped me out with my backed up kitchen sink. Couldn't even do dishes but they came out same day and the service worker was very kind polite and detailed in his explanation. Would recommend!

They provided friendly, informative, experienced, prompt, quality service at my home.  I will use Gold Star Plumbing and Drain for all my future needs.

Efficient, prompt, honest and reasonable with their pricing is why I used this company after reading Yelp reviews here--and they proved themselves to be.  The plumber arrived on time and got to work immediately.
We needed a new water heater and, also, had a plumbing problem with one of the toilets that kept flushing and flushing driving me crazy all night.  But they figured out the problem fast and repaired it--thank goodness.  Now I can rest.
The water heater they chose and installed--and now there is hot water.  Our old one was past due to change out, so before water splashed all over my garage we had it changed out.  Worth the effort for sure, cause my hot water sometimes went kaput while showering a little too quickly.
Thanks, Dignity Plumbing, for all your efforts on our behalf.  Hopefully, we don't have a problem for awhile but, if we do, we will be calling you.

I called ABC to take a look at a clogged garbage disposal. They were courteous on the phone and quick to schedule an appointment. The service men were kind and quickly cleared my disposal in under ten minutes. However they charged me $234. I could go buy a new high end garbage disposal for $175. They quoted me over $500 to put in a new one.
Ridiculous! I felt as though because I was a women they could just tell me any price and I would pay for it. Really disappointed by this kind of business model.