Best System Maintenance in Albuquerque NM

This group of people are the best HVAC people I have ever worked with. They are honest, friendly, highly skilled and knowledgeable, and best of all, they are excellent at communicating with their clients. From scheduling and reminders to a call/text when they are in the way, they will always let you know what to expect. They show you parts that need replacing, but don't push you purchase. I wish all service businesses operated like these guys! Thank you Duke City!!

I had a quick job that I needed done and they were able to come out and get it fixed the following week. Reasonable price and I can't argue with the work ethic and attitude of person who came out.

Great service.  Sky came immediately to my office complex to help fix a leak on a hot water heater. The issue was fixed and my tenants were back to doing business in no time. Kindest most trust worthy person to do business with.

We called All About Heatung and Cooling on Friday 7/10/2021. My mother is disabled and on a very fixed income.  It was 94 degrees in her house and the swamp cooler was not cooling. Miguel answered our call and was empathetic to my mom's tight budget. He had someone out in about 30 minutes and about 20 minutes after arrival the issue was resolved.  One burned out pump replacement and my disabled mom was able to breathe easy again. They quoted her a price and gave her another discount at the end. Great service and kind hearted people. Definitely recommend

Jorge is the best!! Extremely customer focused, knowledgeable, dependable....quality work and fair pricing.  Anyone in need of plumbing services in the Albuquerque to Santa Fe area should absolutely call Castle Peak Plumbing, Heating and Air Conditioning.  We wouldn't even think of calling anyone else!!!

Friendly owner who does the work himself a lot of the time. Very competitive pricing and excellent service. Plus they do it all, so no matter if the toilet is clogged or I want to install refrigerated air, I just call Tom!

I was extremely lucky to be referred to Eli at ER Water Services when my water wouldn't turn on. Eli came out to our home at 9pm to check our well, and unfortunately our well pump needed to be replaced. That next morning Eli found us a pump and went out of his way to pick everything up, which was over 200 mi round trip. They came back that night and replaced our pump and our water was back up and running by 10 o'clock. Eli mentioned that he comes from 3 generations of water technicians and how fast and efficient they worked proves his credentials. Moreover, they were courteous, kind, and affordable, making a desperate situation easier to handle. I highly recommend ER Water Services for anyone needing fast reliable 24hr services. Thanks so much!

After install we had multiple issues and found that the condenser was not the right size for our house; the company did come out and put a new one. We then started having issues with the thermostat and that had to be replaced.  We had the technicians out multiple times due to the air not working correctly and then we started having continued outages with no air and we could not get it to come back on for hours. Techs came out again and said we had an error on the board and then thermostat would need to be replaced. We also found out after hiring multiple other companies to come out the system sold to us would never work together properly. We also found out the warranty registered to us was for the wrong units and had never been updated. After countless emails with Annette the owner she agreed to put in another heater. Heater install was a nightmare and it was not installed correctly the unit was not square and the unit looks used. She has since stopped responding to all emails, had never fixed the thermostat issue and had never updated the warranty paperwork. I would not do business with the company and if you do make sure what you are being sold will work together and is registered to you. Since they are no longer respond she also has taken the money we paid for the extended warranty and also never gave us a final invoice when we had the unit installed after repeated requests.

Eric is a class act. This owner operator not only showed up on time but did a fantastic professional job.  He's honest, courteous,  and goes out of his way to do a great job. He may not pay for the yelp reviews so this one is on the house, great job and a great guy, highly recommend and I don't do that often.

I called my home warranty company HWA to report that my evaporative cooler wasn't working and they assigned me to Ashcraft Mechanical.  After performing a quick Google search for the company and saw the sole review they had, which was on Yelp with 1 star.  To say the least I wasn't too enthusiastic about using them and decided to call the home warranty company to have another company assigned to assist us.

After 4 days of waiting for HWA to find another company we decided to use Ashcraft despite the review.  During their first visit to evaluate the problem, the techs were on time, polite and very efficient.  They told us the problem with the cooler and the it would require replacement as it wasn't worth it to fix.  By this time we had been dealing with the high heat outside and it was even hotter in our house.  The tech managed to do what I couldn't do, get the cooler to limp along and provide some cooling while they did the quote and submitted it to HWA.  HWA sat on the quote for a few days and after repeated calls the quote was approved and we called Ashcraft late Thursday to let them know as they had been calling HWA also.  Their office staff was incredibly polite and said they needed to confirm and would call us back.  In less than 5 minutes they called us back and asked if we would be home the next day, which was a Friday.  The techs showed up around noon and in less than an hour and a half they removed the old cooler and installed the new one and had it up and running.

I know the other review used HWA also, and felt that Ashcraft was the cause of the issues they experienced.  But in my family's experience, it was HWA that caused the delays and issues not Ashcraft Mechanical.  I would highly recommend Ashcraft to anyone, while advising those same people to stay away from HWA.

Very poor customer service. The technician failed to diagnose the AC properly, even after going back twice. He also charged me for additional parts and labor without my prior approval and charged for a part that he did not install.

Initial service was quick. Tried contacting them again a week later cause there was still a small leak in my toilet and he has told me for 2 days now that he was on his way and still has not shown up.