Best in Albuquerque NM

Again, I am using the services of JP Plumbery to replace a tank water heater, fearing the old one was on its last leg.  The unit is located in a utility closet in the center of the house.  Mark and Max took the many extra steps to protect the flooring and walls, draining the old tank and replacing some of the older valves and gas lines.  The new tank was expertly installed and was easily fit into the tight quarters.  The whole job was flawless, and when they left, there was no evidence of any work taking place, other than the new, modern equipment in place and operating as planned.

I wrote an earlier review but can't find it, so I am adding to this review.  I was familiar with JP Plumbery's excellent work with an addition and kitchen remodel, working through my general contractor.  So when it came time to replace an old tank water heater with a tankless unit (getting set for an ac/furnace/heat pump replacement and ERV installation, so space was an issue), I did not hesitate to call JP Plumbery.  Mike and Javier worked through the heat and 40 year old construction to install a Navien tankless unit as well as replacing the old gas lines running on the roof.  The work was difficult (and hot), but needless to say the quality of work was excellent, and the unit operates flawlessly.  The inspector was quite pleased with the work.

Jones mechanical has taken care of several urgent calls at an apartment I own. He they have responded quickly and are great with my tenets. Also, I trust them to show up when they say they will which is important when tenants expect a quick response.
They also ran a new gas line for me and I greatly appreciate that Scott was very clear about code requirements and told me that he would not do the job the way another plumber said he would do it to save me money. Ironically, Scott's price was the same as the bargain plumber and my job was done right.

I managed an apartment community and was referred to Charles. I have nothing but good things to say about Charles. They are reasonable with their prices and get the job done right the first time. I definitely recommend for both HVAC and plumbing needs.

Hottest stretch of the summer and our Air Conditioner starts making weirder noises than usual. We called around and people were booking 2-3 weeks out. We just happened to get a flyer from our realtor that day, one that recommended a few service people, including Sky Swanson. We called. He answered. He showed up THAT DAY to check out the system.
Sky addressed the immediate issue, creating temporary solutions that kept us going until we could make a decision about:
- replacing the AC unit (for which the coolant was no longer made, so that was kind of a no brainer)
- replacing the ductwork with larger-diameter ducts to accommodate the parts of the house that had been added before we moved in 26 years ago
- replacing the entire furnace which was already 17 years old and kind of hacked together and not especially efficient
We got bids for all 3 options and ended up with one of those as-long-as projects, the short version of which is that we have a brand new heating and AC system. Beautiful work, MUCH more efficient, and we can barely hear the new AC unit, even when we're outside sitting near it.
I can't praise Sky's work, problem-solving skills, and can-do attitude enough. Super nice guy, creatively and technically accomplished, neat and considerate, and totally committed to us being happy with his work. It's been several weeks and everything's been working brilliantly.

I had an ancient boiler for baseboard heat & domestic hot water heater. Both at least 27 years old, really!
Before catastrophic failure, I requested 4 bids from HVAC plumbers. Of the four , 3 submitted bids;  1 suspiciously low & 1 really high & one in the expected range. Only Baker Plumbing sent the actual plumber to do the bid. That is Steven Baker himself. He arrived at the time agreed upon, asked the right questions & got an itemized bid back in 1 day. Work started on time and finished when anticipated. He came in on target with no overcharges. He explained fully & helped getting tech info for custom settings.

Steven Baker plumbing is highly recommended.

Our refrigerated air system stopped working on a Saturday, in the middle of one of the hottest weeks in July. We called bosque to see when their next available maintenance appointment would be available...despite being booked for three days they found a way to come see us the next day and patch up the issue while they got the broken part replaced and installed. The owner himself came and did some work. I appreciate a business owner who is willing to step in for his customers with quality service along side his hardworking team. Will absolutely be recommending these guys.

They are the best highly recommend them to anyone!!! They helped us out when we bought a new house and our hot water heater was not put in correctly...very nice and professional

I have used several plumbers over the past 30 years and Simmons is the best! Their staff is friendly and knowledgeable and always give you options. They are honest and dependable. They have never let me down.And check this out-when other plumbers run into old houses and cannot handle the job-THEY call Simmons too.

The job they did was fine, but they charged me $155.00 for 20 minutes of drain clean-out. Be Wary!

Tim has unfortunately been out to my house in Edgewood twice now.  Once for a leaky outdoor faucet that had to be replaced and today for the water from my washing machine backing up and onto my floor.  Tim is professional and dependable and does a great job, highly recommend! A++

Eugene is great!  He returned my call quickly and was good with communication for scheduling.  He fixed a sprinkler valve that had to be dug up and replaced.  Just Sprinklers quoted me $1,300 to do the job which sounded pretty insane to me.  The job cost me $335 with DeerBrooke.  I will definitely use this company again if I need additional repairs!

My family had an air conditioning emergency when our dog chewed the wires connecting our AC unit to our house.  We called Williams Mechanical and they were able to come out the very same day.  The technician that came was friendly and efficient and had our AC working again in no time!  I would highly recommend them to my friends or family.

Was overcharged for a simple tankless water heater flush. Two men sent for a one person job, one who didn't do any work other than translating for the one who did all the work. Nice enough fellows but poorly equipped. Drain hose was connected without a washer and ended up spraying water all over mechanical room/garage. Call someone else.

Terrible rude never retuned calls. Would not recommend. Didn't clean up after job. Don't hire

I suppose we should have taken a closer look at Yelp before hiring ALD and maybe we could've avoided a whole lot of wasted time, stress, and complete destruction of our kitchen thanks to their completely INACCURATE leak detection. That should be enough if you don't want to continue reading but for those that do, keep on reading for why you DON'T want to hire them under ANY circumstances.

I won't go into excruciating detail because we've had to rehash it enough. But the summary of it is that we hired them, they gave a best guess of where the leak was (with a 4 foot guarantee and plenty of squirrely language written into the quote to boot), provided a quote for fixing, etc. We went with someone else and as half our kitchen had a been excavated, guess what NO LEAK. Completely dry foundation. The other company that we had actually perform the work (who were amazing, btw, review to come soon) were able to find the leak with a steel rod. No fancy tools, nothing. The poked the rod into the ground well outside of the ALD's guarantee 4 feet square and it came out dripping wet.

(Very) Long story short, we tried working with ALD because our kitchen had literally been demolished as a result of their negligence. They were completely and totally unresponsive. We started with emailing them (email and from their website) with no response. Next was Better Business Bureau and we got the equivalent of multiple FO letters from them (The equivalent of :Thanks, we stand behind our work but won't actually do anything to address your concerns and are paying lip service because we have to respond to BBB but won't provide any response of any substance). The costs we had to absorb (a few thousand, so not an insignificant amount) were enough that it was worth us pursuing a small claims action. Fortunately we ended up settling in mediation but it was beyond painful to the very end. We wanted to avoid it and we tried multiple times to work with them. Nothing but excuses for their shoddy work and outright lies when confronted with facts- good thing I had all documentation...in writing which is pretty hard to refute.

This is probably one of the worst reviews I have ever left for a company and for good reason. I empathize with small businesses, I try to support them when at all possible but when they don't stand behind their work and I feel like they try to turn the customer into the villain for their mistakes that cost thousands of dollars in damage to someone's home, this is a business that others should be warned about. Full stop.

I only provided the summary of the bad, it was so much worse than what I posted here. Keep that in mind if you're considering hiring them. I'll add photos for the completely unnecessary damage that was done to my home.