Caitco Drainworks

DrainWorks does my Condo Association work as well as that in my Condo.  Recommended them to a relative who recently bought a home in Santa Fe County.  She, too, is as pleased with their work as I am.

I had a very nice fellow, Jaime Ortega come out and do a great job cleaning out a backed up kitchen sink. I was impressed with his work and explanation of what was going on down that black hole. He left with suggestions on how to avoid another blockage and made the kitchen tidy before he left. Sometimes you just need a real plumber and a real snake.

I'm not a yelper really, but I've  been meaning to post on here for awhile about my experience w Caitco. My fella & I were $intimidated$ by the prospect of having to replace our sewer line from the house. We were up sheet creek. It sucks. So we shopped around. We got an estimate on the work from Caitco, got a second estimate from another place. Caitco beat the price. We went for it. The trench less style they did was awesome. Minimal yard disruption in the end. It's been almost a month & we are showering & flushing like normal people again! Justin was our guy & super on top of it. Lots of details go into a big job like this. Awesome team of folks. But the thing that really sticks out is when the tub was backing up a few days before the scheduled work. We asked if, perhaps, w the sewer job in just a few days, the crew could lend us a snake for this tub situation. Justin & his crew just came over (they must've worked late to accommodate our poop pickle) and got the standing gross moving through by snaking, removing traps, etc. They were trouble shooting & really trying to help us out. Above & beyond. Thanks team!

Had a great experience with this business.  I received a note from the city that I had a leak, so I reached out to Caitco via their online scheduler, and within and hour I had an appointment for the next morning.
They came out right on time and found the source of the leak, advised me to get a new fixture for the tub and they'd come back and install it.
They did not charge for the initial visit and the cost of the visit to repair the issue was less than $500, significantly less than I expected.
The plumbers who came were polite and despite having to enlarge the space and cut in to the wall, he cleaned everything up so well you couldn't tell he was even there.
Fair prices, quality work and easy to schedule.

This company is a rip-off... They did some mold remediation on a bathroom and charge me a $100 a day for 17 days for the air scrubber. I could have bought one for less than that.

Had a very slow draining tub. Emailed Caitco on the weekend. They got back to me within minutes with a quote.  Scheduled an appointment on a  weekday. Got a call from Caitco on the appointment day saying they were on their way.  Luis and Lester arrived right on time.  They were very friendly and courteous.  They showed me how to remove the stopper ( I had never seen one like this before) and got the tub draining  like it was new.  Overall great experience.  Thanks Caitco, Luis & Lester

This company gave a completely bogus opinion about our older home in Santa Fe, saying it needed $10,000 in plumbing repairs due to failing connections to the sewer line. After getting another professional opinion(s), their claims turned out to be unwarranted, misleading, and unscrupulous. Shame on this company.

These guys took my call at 3pm on a Friday and came to unclog my drain just in time for my dinner party that evening.   They were nice, gave me suggestions for avoiding the problem in the future, and cleaned up when they were done. I had a great experience with them.

The job they did was fine, but they charged me $155.00 for 20 minutes of drain clean-out. Be Wary!

Be careful of these guys.  Our Condo Board wanted three estimates.  The first two firms charged $0 for an estimate (Elite and Cartwright).  So I didn't think to ask Caitco how much their estimate would be, and they didn't say when I requested the estimate.  I was stunned when the estimator haded me a bill for $350!!!  $20 was for gas, the rest for 20 minutes labor.  Needless to say, the Board didn't chose Caitco.  They figured deceptive practice before we'd even signed on didn't bode well for their behavior afterwards.

We use DrainWorks for our personal home and a rental property as well. They are always timely and extremely professional. After using DrainWorks I wouldn't use anyone else!!

Great office and dispatch coordination and service!  This company was very responsive and professional, resolving my clear-outs overflow and pipe back-ups.  It is the 2nd time in 8 years they help me and I could see that their high service standards have been consistent. From now on, it is my go-to-plumbing and drain company.
Thank you Brian and Samantha.