Best Emergency Services in Buffalo NY

Fantastic service and customer service ! Honest , dependable , friendly and professional are all words I would use to describe the owner and this company. They have the old school values and customer service that is lacking in so many businesses today. Very refreshing and would highly recommend them !

Was very happy with their services. Fast,friendly,and affordable. Chris our repairmen was very professional.

FIVE stars!!! Plumbing issues are the worst, and you want the problem solved fast. These guys are the best! Last night our sewer backed up in the basement. This morning my husband called Towlson after they were recommended to us. He got through right away, and they were at our house in just a couple of hours. The identified and fixed the problem all in about an hour and a half. They charged us very reasonably as well, which we were definitely happy about. The first couple of plumbers we called were unresponsive. We could not have been more pleased with our experience with this company. Don't waste time. Call Towlson!

SCAMMERS!
A couple years ago, we had them over to take a look at a leak in our bathroom going to the basement, and right away, the guy says, hi! I notice you have toilet paper on your lawn, there's something wrong with your sewer line!! Which there was, we just didn't see it right away- so we said, well let's take a look at the bathroom.. He didn't try to solve the problem, more just said, the basement floor isn't level, so someday u need to gut and renovate someday.. Anyways, then we headed outside to the pipe coming up on our lawn with some toilet paper next to it- he sent a camera down and showed me all these tree roots! So he charged me to grind and get it running smoothly.. Then he told me that the tree roots will be back, and I need a new sewer line- 4,000 bucks, OR 8,000 if they can't get to the line in the street, and we won't know until we get to digging what it will cost- I was so devastated!! I even expressed how it's one thing after another- we were new homeowners, and you know how that goes- we were up to our ears in credit card debt and loans for things going wrong, that I knew we probably couldn't get a loan for this new 8,000 dollar sewer line, he said its a 50/50 chance they could get it through.. Luckily, my brain started working- I'll call other plumbers and see what they will charge- I called 3, YES 3, guess what they ALL SAID??? - mr plumber is scamming you, lots of people have tree roots, and they all took cameras down there, and one place even got a wider grinder down there and said that mr plumber didn't even do a good enough job- that since our pipe was in good shape there's no reason to dig up, just maintenance- so for the past 2+ years, we get it cleaned out, and dump some kind of material down it to inhibit the root growth somewhat- and guess what? My cousin had mr plumber put in a new sewer line for other needed reasons, and her basement JUST flooded... The cause? TREE ROOTS! So why would I get a new sewer line unless they're going to kill and cut down all the trees in our neighborhood? I was ready to beg family for money since we couldn't afford another loan, when this whole time, we pay a great company $150 a year to come out and clean it out. Thanks mr plumber, didn't even bat an eyelash trying to make a buck off of me! Nice try! Glad I called around, always always get other quotes!
Another note- one of the other companies said- if you had needed to get your sewer line dug up, it would have been $3700, period! They said if they aren't skilled enough to slip on a new sewer line onto the part in the street- RUN FROM THEM! They expressed that they're not skilled in the sewer line department

I requested an estimate to demolish our old garage and build a new one. Hub came to our house and did a thorough evaluation. He even came back (the next day) with his concrete guy to look at the existing and crumbling concrete floor. Finally, he provided an written estimate for the total project cost. We haven't decided yet to do this project but I was impressed with Hub Chan. Professional and responsive.

Great, fast, and honest service.  A down to earth group of guys that really pay attention to the details.  They were right on time and pretty reasonably in their pricing.

Over the past 5 years, I have frequently  used the services of Zirpoli Plumbing without a single disappointing incident.

I manage the repairs for more than 50 apartments scattered over 30 locations throughout the Buffalo, New York area and the tenants living in those apartments
make it necessary for me to call Zirpoli Plumbing more often than you can imagine.

Every time I call for service, it is usually an urgent situation and my needs are addressed within a very short period of time - immediately, if necessary.

It has reached a point where I don't even ask for an estimate anymore.

I simply call in the location and the tenant's telephone number and a brief description of the problem.  

The problem is remedied and I receive an invoice in the mail a few days later.

Sometimes four or five invoices arrive all at once.

I forward the invoices to the respective property owners and they write the checks to Zirpoli Plumbing.

Zirpoli Plumbing is a full service plumbing company.

I have called them to replace faucets, toilets, bathtubs, vanities, sinks, water lines, sewer lines and on four separate occasions, I had them plumb completely gutted  rehab houses which required everything associated with the water lines, the sewer lines, the gas lines and included complete kitchen and bathroom plumbing.

Zirpoli Plumbing is as dependable as you can ask for without being overcharged.

I have been associated with new construction and remodeling projects for more than forty years and I have experienced many good and bad contractors as a result.

Zirpoli Plumbing is very good !?!

Gino Zirpoli and his crew offer old-school quality at reasonable prices and always stand behind their work.

My name is Rick McCarthy.  

If you need more information from me, I can be reached at 866-6265.  

If you go to voice mail, leave me a message and I will call you back.

Can't speak highly enough of the thorough, professional service I received from Joe at Kandefer.   We had a gas leak in basement and our gas was shut off. Matthew Kandefer was able to send out a plumber, take the time to find 4 small leaks and not charge an arm and a leg.  
They cared and that really impressed me. Thank you.

I hate giving poor reviews, but we are at our wits end. Greg and his team did a fine job (or so we thought) up until the end of the project. Now we are dealing with the building department, trying to get one final test done so that our addition can be approved. It's been TWO YEARS (!!!) of calling Aslan Plumbing, reminding Greg that he needs to do one final duct test and although he's nice on the phone, he STILL HASN'T DONE IT. I have called him at least 20 times over the last two years, reminding him to take care of this. Greg continues to say he'll talk to the building department, specifically one person we've been told to deal with (Larry), but a week or a month will go by and he still hasn't done so. Greg always says he's just so busy. I'm willing to understand that up to a point, but TWO YEARS later, I am starting to wonder if his work is shoddy and it won't pass the test and that's why he's stalling. At one point, Greg told me that he had talked to Doug at the building department and that it was all taken care of. We thought, Whew. It's finally done.... until my husband called the building inspector in charge of our file (Larry), who said that no, it isn't done and he hasn't heard from Greg. Now I don't know if Greg was just lying to appease me (after two years of calling to remind him to take care of this) or if not. I've been nice and patient and given him the benefit of the doubt for two years. Either don't use Aslan Plumbing or don't pay them until the building department signs off on it.

Our system got backed up where feces and toilet paper started coming up through our bath tube drain and basement sink. Morgan(tech #673) came out with in a hour of calling them. He identified and solved the problem in about a hour. He double checked everything and unclogged everything for us. He was very professional and knowledgeable with answering any questions. Thank you Roto-Rooter.

Our technician's name was Marty. Probably one of the nicest and most patient plumbers we've ever hired. Our emergency plumbing request was on Monday (Labor Day). He came out and made quick work of a big problem. Without Marty's help, we would have canceled our party.  50 guests needed to use our bathroom, plain and simple.  Please make sure this man gets the recognition he deserves for providing such excellent service.

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert

They used to be very reliable and had decent pricing.  I tried using them this month on 2 different jobs.  One, they charged me $439 to replace a $2 wax ring on a toilet that took 20 minutes.  Secondly, they came out for an estimate to run plumbing lines to a new  bathroom.  The plumber called a couple days later to verify the work and submit the estimate.  After not receiving the estimate, I called to follow up and was told the project was to much for them to handle.....We were looking to run lines for a vanity and toilet.  I have been disapppointed with this company after always relying on them.

Anthony, due to the fact that you refuse to respond via text message or phone call I will be communicating with you here since this seems to be the only place you actually respond. Attached is a photograph of the documents pertaining to the legal action we have taken against you in state court from the New York State Attorney General. We have also contacted the Better Business Bureau and will be filing a local lawsuit with the Amherst Town Court. Also, due to the fact my wife's doctor has informed us that our baby is showing signs of stress related developmental issues you are no longer going to have any contact with her whatsoever. And hear me loud and clear on this... if you attempt to contact her in any way we will be filing charges with the Amherst Police Department with charges of harassment. You have caused her that much stress that I will no longer allow you to have anything to do with her. I have hired someone else to finish the job. We will see you court.