Matthew Kandefer Plumbing & Heating

Just had a new hot water heater installed and a clog cleared. Not very happy with the service. The short version is that I felt kind of railroaded and possibly taken advantage of. The long version to follow:

I had a leaky hot water tank and this company came recommended. When the guy showed up I took him to it and left him to do his work. When I next looked in, I see him already carrying a new hot water tank in to install. No consultation. No Yeah, it's beyond repair, it has to be replaced. No discussion of brand, size, performance, etc. They installed an AO Smith--I have no idea how this brand compares but I'd read a lot of complaints about them on another site so I'm a little dubious. But what if I wanted to take the opportunity to invest and upgrade to tankless or something? What if I had stronger opinions about what brand should be installed? Some discussion would have been nice before I'm handed the $950 bill for the heater and installation (plus more for the clog situation). It seems that other brands with comparable specs go for $400 to $500 uninstalled, so I feel like I could have saved money (and maybe gotten a better product if the negative reviews about AO Smith are correct) if I had gone somewhere else. At least I might have felt more consulted and less taken advantage of. I'm extremely non-confrontational, so some of this may be my fault--I should have called a halt to things when I saw the new hot water heater coming in.

Oh, and he left it pretty filthy down there. Lots of dirty water on the floor all around the new install that I had to clean up.

Can't speak highly enough of the thorough, professional service I received from Joe at Kandefer.   We had a gas leak in basement and our gas was shut off. Matthew Kandefer was able to send out a plumber, take the time to find 4 small leaks and not charge an arm and a leg.  
They cared and that really impressed me. Thank you.

Kandefer installed a boiler in a property as part the P&S that I purchased on the Westside of Buffalo in January 2020. I came to find out, he installed the wrong kind of boiler improperly, causing the burners to corrode and leak carbon monoxide. 2 years after installation, National Fuel shut the boiler down in January because of the carbon monoxide leak. It took me 6 months to get him to add the bypass, that was left off when he originally installed the boiler and to top it all off, he installs one that is to small and never turned it on. He also isn't taking any responsibility for his work. This is a 3-unit apartment building and I have 2 young children living on the first floor. Thank God my third floor tenant moved out and the gas company came in.