Best A/C Installation in Buffalo NY

Fantastic service and customer service ! Honest , dependable , friendly and professional are all words I would use to describe the owner and this company. They have the old school values and customer service that is lacking in so many businesses today. Very refreshing and would highly recommend them !

I had Larry replace a tub facet. He did a professional job and was very clean and courteous. His pricing was satisfactory. I would recommend him for your plumbing needs. 6/2017. Jim D.

Fair pricing came out the next day to replace water heater, only took about an hour. Will be requesting a quote from here for central air this spring

I was very surprised to read a negative review of this company.  Being a single mom so often company's take advantage.  I had a plumbing company I won't mention try to take me for a ride.  When I called the owner for a hotel he was professional and o. Time.  He assessed the situation and was half the price.  Him and his son were clean, professional and courteous of my time and my house.  I have recommended him to all my friends and they all say the same.  His prices are fair and reasonable.  It's nice to know there are honest contractors out there.  I would hire them again and recommend them to anyone.

Highly recommend!!!! They called me back promptly  and came out the same day . Jeff did a great job repairing a leaky pipe and  an expansion tank . The price charged was very fair ! F

Gerry McNamara at Aardvark has done electrical and plumbing work at my house on 4 different occasions and everytime is fair and honest.  I call Gerry anytime I have an issue.  Prices are in line with the market and he is very trust worthy!

Called on a Saturday after one plumber did not call back and another called a half hour before sceduled and said they would not make it afterall.  Issue was severe, no water due to brken pipe and valve.  They were very polite, called a half hour before they showed up.  Plumber knew what he was doing and within an hour I was back and running.  only alternative I could come with was going to hotel for the weekend and taking time from off from work to get fixed by others.  Wasn't a very good option.  Totally satisfied and recommend for any plumbing needs.

I posted to replace the bathtub faucet and they contacted to me by text message. His name is Gideon and we made appointment on Monday June 6 9-10 am.
We confirmed on Friday and I have to arrange someone to wait for them because the apartment is vacant.
No one showed up until 10am and I texted at 9:30 to ask if they are coming. No replied.
I called that number and no one picked up.
I was mad and texted at 10 am I am going to post this in Yelp.
Then I got the message Gideon is not working with them anymore from the same phone number. That's insulting the customer and very unprofessional.

Buyer Beware: Air Duct Cleaning
Called for free in home estimate: only do offer verbally over phone
Promised- $695- Video before/after, vacuum, sanitize, and deodorizer
(book now $595)
Got appointment 2 weeks out- company changed appointment date 2 times after date set, and then came unannounced a day early.  Tech told to just vacuum ducts.  Didn't have any extra equipment on van.  
**Tech was great. Friendly and Professional(would give tech 5 stars)
No before video (tech offered to use phone to try and take a few pics)
No sanitation, deodorizer, or after video.
Called office with concern- got a run around.  Finally agreed to a $100 credit.  Which is pretty lousy for what they did.  So paid $495 to have someone run a vacuum through the ducts.
It took a month for them to post the bill to my credit card, with no refund, had to dispute with credit card company (refund of $100 received).
Office staff has too many hands in the pot/lots of confusion.  Managers show no empathy, acknowledgement, or appropriate compensation for the multiple issues I had.  I would avoid this company for any duct cleaning work.

Absolutely terrible, untrustworthy company.  The fact that they use two different business names should be a cue that maybe they are hiding the negativity that surrounds their business.

I was set up with them through my warranty company.  They canceled my first appointment 30 minutes before they were scheduled to arrive (I had taken off work) claiming a plumbing emergency.  Rather than reschedule asap due to the inconvenience they caused, they scheduled me out another couple weeks.

Yet again, morning of the appointment (took off work again!) they called claiming a death in the family and canceled.  Without further regard to my inconvenience, they scheduled another couple weeks out.

SHOCKINGLY, three days before the appointment they canceled claiming they were ending their relationship with the warranty company.  I called the warranty company, they denied this.

Needless to say, this is not a company that conducts itself with any sense of professionalism.  I'm glad they did not end up doing any work in my house; clearly they cannot be trusted.

I was taught that if I didn't have something nice to say about something then I should keep my comments to myself.  

So mums the word!

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert

Buyer beware!  Anthony used the pandemic as an excuse to not perform pre-paid landscaping services and lied about fines he could face if he did.  Anthony refused to mow my lawn--which I paid for in advance--and claimed that if he did he could face a $25,000 fine.  Lawn maintenance was considered an essential service during the shutdown for pest control purposes, as evidenced by the fact that everyone else in my neighborhood was having their lawns mowed by professional landscapers.  I requested my money back and hired a more reliable landscaper.  Anthony agreed to pay me back in 3-4 weeks, and it's now been over 2 months and I haven't seen a dime.  I filed a claim with the Better Business Bureau, and he hasn't responded.  The next step is small claims court once it opens.  

On another note, I hired Anthony for snow plow removal and was disappointed.  The work was sloppy, unreliable, and he destroyed my lawn along the apron of the driveway.  I would not hire this company.