Vacinek installed a new furnace, top of the line, a new water tank and I had the ducts cleaned. My biggest complaint was for the duct work. I had called before the appointment to find out what it would entail. I was told they would call me back because she did not have an answer. On the day of, the men spent about 12 minutes upstairs with the vents but I a pretty sure that the ones that were nailed into the wall were never touched. Those that were open, had dust and other particles all over the floor and surroundings. I spent a lot of time vacuuming and cleaning up the mess. Just before they left, the men said that I did not have to clean up the dust bunnies, I kept my mouth shut because there is no way, they would have noticed the dust under my bed covers, inside my curtains, on my book shelf and I knew that I would be the only one to get it done the way it was before they started the cleaning. Had I been told that a mess was going to be made, I would have put plastic down.Towards the end of the day, I heard the machine in the basement for about 10 minutes.
I had done my research and even had friends show and explain to me what Vacinek had done in their house. I also had prices and for the $500 I paid, I feel I was ripped off. Friends paid $200 a year earlier and had the work done for more than 3 hrs. When I called to question, I was told that each house is different and in comparison to my house, mine is much smaller than my friends. The owner told me he would have one of the guys call me about the job. I did get a call and they said they spent at least 90 minutes cleaning the vents. There is no way, the machine they use is very loud. I was in the house, I would have known. I was also told they have a new way of cleaning that is much faster. Well if it is much faster, why so expensive? I was told they put a filter in and run it through the filter. Another question, did they use mine? because I am missing one.
There is no way I was going to win on this one and I feel I was taken advantage of. No deal was offered even though I bought their most expensive furnace and had the new water heater installed. Unlike the coupons they have for install ac and get a furnace for $1000
While I have no idea about how the furnace runs, I will have to wait and see.
I will say, that rust was left on my driveway, which I spent time, scrubbing and there was a mess left out on my porch and yard from concrete they had used.
