Best Residential Services in Buffalo NY

I have used him for4 or 5 jobs over the past 6 years I believe. iFirst  time was a new hot water heater, did within a 2 or 3 days took a couple of hours. Called him in on sump pumps replaced quickly. Whenever I have called he has come within 2 or 3 days. Recently just to do simple maintainece on a different hot water heater. while there he explained to me how this sump pump neeeded to be redone explained how to do it. I have the skills but I'm getting lazy so probably will have him do it. did one or two simple tasks. entire process done in less than an hour. The other things is he as told me about somethings and said I could do the work, explained what needed to be done, and said I could save his labor fee . Do not often find a skilled plumber that will recommend not doing the job themselves.

FIVE stars!!! Plumbing issues are the worst, and you want the problem solved fast. These guys are the best! Last night our sewer backed up in the basement. This morning my husband called Towlson after they were recommended to us. He got through right away, and they were at our house in just a couple of hours. The identified and fixed the problem all in about an hour and a half. They charged us very reasonably as well, which we were definitely happy about. The first couple of plumbers we called were unresponsive. We could not have been more pleased with our experience with this company. Don't waste time. Call Towlson!

Gerry McNamara at Aardvark has done electrical and plumbing work at my house on 4 different occasions and everytime is fair and honest.  I call Gerry anytime I have an issue.  Prices are in line with the market and he is very trust worthy!

Great, fast, and honest service.  A down to earth group of guys that really pay attention to the details.  They were right on time and pretty reasonably in their pricing.

I was contacted immediately, and given an estimate for the cat enclosure I had been trying to get built for two months.
The price quoted was extremely fair and much thought was put into the execution of the project. The job was completed two days later, and it turned out perfectly. I would recommend this company wholeheartedly, and plan to hire them again.

Just had a new hot water heater installed and a clog cleared. Not very happy with the service. The short version is that I felt kind of railroaded and possibly taken advantage of. The long version to follow:

I had a leaky hot water tank and this company came recommended. When the guy showed up I took him to it and left him to do his work. When I next looked in, I see him already carrying a new hot water tank in to install. No consultation. No Yeah, it's beyond repair, it has to be replaced. No discussion of brand, size, performance, etc. They installed an AO Smith--I have no idea how this brand compares but I'd read a lot of complaints about them on another site so I'm a little dubious. But what if I wanted to take the opportunity to invest and upgrade to tankless or something? What if I had stronger opinions about what brand should be installed? Some discussion would have been nice before I'm handed the $950 bill for the heater and installation (plus more for the clog situation). It seems that other brands with comparable specs go for $400 to $500 uninstalled, so I feel like I could have saved money (and maybe gotten a better product if the negative reviews about AO Smith are correct) if I had gone somewhere else. At least I might have felt more consulted and less taken advantage of. I'm extremely non-confrontational, so some of this may be my fault--I should have called a halt to things when I saw the new hot water heater coming in.

Oh, and he left it pretty filthy down there. Lots of dirty water on the floor all around the new install that I had to clean up.

VERY disappointed with Aslan. My elderly mother has called multiple times for service and has been either ignored or put off.  The tech actually told her that he's not very good at returning calls.  How do you stay in business with such awful customer service?!

Our system got backed up where feces and toilet paper started coming up through our bath tube drain and basement sink. Morgan(tech #673) came out with in a hour of calling them. He identified and solved the problem in about a hour. He double checked everything and unclogged everything for us. He was very professional and knowledgeable with answering any questions. Thank you Roto-Rooter.

They came quick, prices were reasonable, and gave great 'what should I do next' advice. World class service for problems nobody really wants to deal with (plumbing/sewer). Will call again if problems ever happen again.

Absolutely terrible. I had Frank Jr. come out to my place to give me an estimate on adding a washer/dryer in my hall closet next to my bathroom. He told me he was able to do the job and should be able to complete it the following week (gave me a rough estimate of $2,000, which was a great price). He told me in order to get an accurate estimate, it would be much easier if the bathroom was torn out and if I bought the specific washing machine that I would be using in there. So I did both of those things within a couple days. Frank came back a second time to confirm he could do the job, which was great! He told me he'd have an estimate that night for me. Long story short, a week and a half later after MANY calls to his office and texts to his cell phone, I am told that he doesn't have time to complete my job and therefore doesn't have any estimate. Absolutely ridiculous! What type of plumber tells a customer that he can confidently complete the job and for the customer to tear out a bathroom and to buy a washing machine so that they can move forward with everything when in reality, nothing is going to happen?? A bad and unprofessional plumber, that's who. If he didn't have time, maybe he could have mentioned that from the start?? Maybe shouldn't have ever come out to give an estimate??

The other thing... I had 6 other plumbers come over to look at the same project. Every single one of them couldn't understand how Frank was going to do what he said he could do. So that tells you that they are not only unprofessional, but they don't know what they are talking about either (which is why I believe he backed out and screwed me over). Not even the head town plumbing inspector could believe that this happened.

Don't tell someone you can complete something if you can't. It's pretty simple.

Anthony, due to the fact that you refuse to respond via text message or phone call I will be communicating with you here since this seems to be the only place you actually respond. Attached is a photograph of the documents pertaining to the legal action we have taken against you in state court from the New York State Attorney General. We have also contacted the Better Business Bureau and will be filing a local lawsuit with the Amherst Town Court. Also, due to the fact my wife's doctor has informed us that our baby is showing signs of stress related developmental issues you are no longer going to have any contact with her whatsoever. And hear me loud and clear on this... if you attempt to contact her in any way we will be filing charges with the Amherst Police Department with charges of harassment. You have caused her that much stress that I will no longer allow you to have anything to do with her. I have hired someone else to finish the job. We will see you court.

EDIT: A manager had contacted me and offered to refund half of the cost. This was over a week ago and we have not received the refund.

SCAM ARTISTS! DO NOT USE! They won't fix your problem and they will charge you for the attempt.

Technician came out, said it would be $500 to snake out our clogged gutter drain. Seemed expensive but we aren't experts and valuing the experience of an expert, we agreed to the price. After attempting it he announced that he couldn't complete the job, they would need to come back with a camera and dig up the pipe for thousands of dollars. He then said that he still needed to charge us the $500 for the attempt, even though we were in the exact same position we were before he started.

$500 to not fix our problem. Will never use or recommend this company again. I understand that it's $89 to have a technician come out, but the rest of that fee should be contingent upon actually completing the service they agreed to do. Imagine if a painter came to your house, painted the bottom half of the wall and said 'Oh, my ladder won't reach the top of your wall, but you still need to pay me the price I quoted.'