Best Emergency Services in Buffalo NY

Polite. Knowledgeable. But after being jerked around for 5 weeks to fix a shower, I finally had to contact another plumber. 48 hours later, the job was underway. Wish they had told me that bigger jobs come first....very disappointed.

They responded to my call in 5 mins, got to our house within an hour and were reasonably priced. The two young men in Mark's crew who came to the house were curtious and also caught a mistake left by another plumber years earlier that was dangerous (sewer fumes!) and sealed that off too after they cleared my sewer backup. Other plumbers called that day responded in a day or two after the job was completed by Mark's crew! Love an honest and hardworking locally owned business. Thanks.

FIVE stars!!! Plumbing issues are the worst, and you want the problem solved fast. These guys are the best! Last night our sewer backed up in the basement. This morning my husband called Towlson after they were recommended to us. He got through right away, and they were at our house in just a couple of hours. The identified and fixed the problem all in about an hour and a half. They charged us very reasonably as well, which we were definitely happy about. The first couple of plumbers we called were unresponsive. We could not have been more pleased with our experience with this company. Don't waste time. Call Towlson!

I had a terrible experience today with their dispatcher.  I needed emergency service for water backing into my basement.  She offered me an appt Monday (3 days away) and when I called back asking about their 24/7 service she pushed me off. Frank himself got word of my review and called me directly himself.  I already had someone here.  He apologized profusely, offered to come out and double check himself to make sure the lines were cleared, or whatever work needed to be done he would come out and handle himself.  He ended up paying for my service for the plumber that was here and kept in contact with me throughout the evening.  I really am at a loss for words.  He went father than above and beyond.  It's such breath of fresh air that someone would go out of their way to show how truly they care for their customers and their business.  I will continue to call them for my office and my home.  How can I now possibly go anywhere else?  It's a beautiful thing to say this company has redeemed its faith in me.

I requested an estimate to demolish our old garage and build a new one. Hub came to our house and did a thorough evaluation. He even came back (the next day) with his concrete guy to look at the existing and crumbling concrete floor. Finally, he provided an written estimate for the total project cost. We haven't decided yet to do this project but I was impressed with Hub Chan. Professional and responsive.

Great, fast, and honest service.  A down to earth group of guys that really pay attention to the details.  They were right on time and pretty reasonably in their pricing.

Dino was awesome and fixed our clogged trap in about 20 minutes. Very professional and offers a discount for paying in cash
He really saved the day as other companies were telling us it would be atleast 2 to 3 days before they could come. Will definitely call them again if further work is needed!

Can't speak highly enough of the thorough, professional service I received from Joe at Kandefer.   We had a gas leak in basement and our gas was shut off. Matthew Kandefer was able to send out a plumber, take the time to find 4 small leaks and not charge an arm and a leg.  
They cared and that really impressed me. Thank you.

Aslan replaced a kitchen sink & shut off valves. We bought the sink & faucet set and they did the installation.
Dan was very neat and did a fine job. Got here a bit late and probably should have called but the job was completed within 11/2 hours.

Don't use Roto Rooter's Services...they charge $340 just to come to your home to assess the work....YIKES!

Marty came to do main on our water less tank very personable and outstanding work he is the reason we went with the tank very knowledgeable and very honest  thanks

The crew that came in to replace three exterior lights that we supplied and I must say they did an excellent job. It's the pricing we disagree with. They charged me $159.00 for each light to be installed, with taxes over 500.00. We just moved into this home a few months ago. At our last home our electrician would come in to do multiple jobs and give us a flat rate. I have looked into this and the job should have only cost no more than $300.00 plus taxes. When I called Reliance to complain I was told that they charge by the light and do give flat rates. That's fine we do not need use Reliance.

Had a pretty disappointing experience on my followup.
Called on a Saturday morning with an issue with my 3 year-old water heater, and a Technician came out the same day (great!) but was unfortunately not able to fix the heater. He informed me that the office would call me Monday morning to arrange a replacement part and service visit. They did call, but requested that i call the manufacturer and get the part myself. I called the manufacturer and they gave me a warrantee claim number to provide to the servicer to get the parts that they needed. Upon calling them back they were not helpful, wanting me to call the manufacturer again and have them ship the parts to me, eventually telling me they were busy and would call me back later. I left a follow up voicemail that evening and never heard back. Called another service provider, and they took care of me right away.

The absolute worst. Took 5 visits to try and fix a shower handle. After 5 visits I fired him and hired a competent contractor to fix his mistakes. He says he's going to be there and then no show, or call (twice). Brought his 7 year old son to the job for my wife to babysit while he worked. Black grime all over my drywall and shower enclosure. Solder drippings all over the carpet in the closet. He borrowed my flashlight and broke my drill bits and never replaced them.  I wouldn't even hire this guy to change the washer on my garden hose. Proceed very cautiously with this company and hire at your own risk. No professionalism at all.