Best Emergency Services in Buffalo NY

Fantastic service and customer service ! Honest , dependable , friendly and professional are all words I would use to describe the owner and this company. They have the old school values and customer service that is lacking in so many businesses today. Very refreshing and would highly recommend them !

Terrific service - I don't typically write reviews but I have to praise Mark's Plumbing.  Late on a Sunday afternoon, we found raw sewage coming up in our stationary tubs.  Two other companies couldn't send anyone until Tuesday and we were relieved Mark's could send someone that evening.  The tech arrived sooner than we expected.  His name is Owen and he is serious about his job.  Owen was polite, very efficient about diagnosing our problem and thorough in answering questions.   I found the rate we were charged to be reasonable too.   Thank you to Mark's Plumbing.

I cannot say enough about this company. They came to our house and serviced our furnace. They were very courteous and explained every move they made. The furnace then had another issue later in the night and I was able to text them and they came out first thing in the morning. They were awesome to replace the part for free. I feel confident that if I have any problems with my furnace, I can trust Towlson to come out and give me an honest evaluation and provide integral service! Thank you so much for making what can be a nerve wracking experience into to an assurance that my home is warm and my family is safe!!!

Shawn Chamisky was an extremely prompt, polite and professional. He reviewed the work first and then explained everything that needed to be done throughly.

Hopefully I never need a plummer again but if I do I will contact them.

I requested an estimate to demolish our old garage and build a new one. Hub came to our house and did a thorough evaluation. He even came back (the next day) with his concrete guy to look at the existing and crumbling concrete floor. Finally, he provided an written estimate for the total project cost. We haven't decided yet to do this project but I was impressed with Hub Chan. Professional and responsive.

Great, fast, and honest service.  A down to earth group of guys that really pay attention to the details.  They were right on time and pretty reasonably in their pricing.

Over the past 5 years, I have frequently  used the services of Zirpoli Plumbing without a single disappointing incident.

I manage the repairs for more than 50 apartments scattered over 30 locations throughout the Buffalo, New York area and the tenants living in those apartments
make it necessary for me to call Zirpoli Plumbing more often than you can imagine.

Every time I call for service, it is usually an urgent situation and my needs are addressed within a very short period of time - immediately, if necessary.

It has reached a point where I don't even ask for an estimate anymore.

I simply call in the location and the tenant's telephone number and a brief description of the problem.  

The problem is remedied and I receive an invoice in the mail a few days later.

Sometimes four or five invoices arrive all at once.

I forward the invoices to the respective property owners and they write the checks to Zirpoli Plumbing.

Zirpoli Plumbing is a full service plumbing company.

I have called them to replace faucets, toilets, bathtubs, vanities, sinks, water lines, sewer lines and on four separate occasions, I had them plumb completely gutted  rehab houses which required everything associated with the water lines, the sewer lines, the gas lines and included complete kitchen and bathroom plumbing.

Zirpoli Plumbing is as dependable as you can ask for without being overcharged.

I have been associated with new construction and remodeling projects for more than forty years and I have experienced many good and bad contractors as a result.

Zirpoli Plumbing is very good !?!

Gino Zirpoli and his crew offer old-school quality at reasonable prices and always stand behind their work.

My name is Rick McCarthy.  

If you need more information from me, I can be reached at 866-6265.  

If you go to voice mail, leave me a message and I will call you back.

Kandefer installed a boiler in a property as part the P&S that I purchased on the Westside of Buffalo in January 2020. I came to find out, he installed the wrong kind of boiler improperly, causing the burners to corrode and leak carbon monoxide. 2 years after installation, National Fuel shut the boiler down in January because of the carbon monoxide leak. It took me 6 months to get him to add the bypass, that was left off when he originally installed the boiler and to top it all off, he installs one that is to small and never turned it on. He also isn't taking any responsibility for his work. This is a 3-unit apartment building and I have 2 young children living on the first floor. Thank God my third floor tenant moved out and the gas company came in.

VERY disappointed with Aslan. My elderly mother has called multiple times for service and has been either ignored or put off.  The tech actually told her that he's not very good at returning calls.  How do you stay in business with such awful customer service?!

Our system got backed up where feces and toilet paper started coming up through our bath tube drain and basement sink. Morgan(tech #673) came out with in a hour of calling them. He identified and solved the problem in about a hour. He double checked everything and unclogged everything for us. He was very professional and knowledgeable with answering any questions. Thank you Roto-Rooter.

Thank you to Brett and Reimer for your fast service on our central air system. On the hottest day of the year, the response time was outstanding and greatly appreciated. Brett thoroughly tested our entire system, quickly narrowed down the burned out component and replaced it, and at a very reasonable cost. Within a couple of hours of calling Reimer, the AC was working like new.

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert

I called Zenner and Ritter to make an appointment to fix my furnace.  I had to pay for the estimate.  However, when I asked for the actual estimate, I was referred to a website, which did not have specific information related to my furnace, just a list of services they could provide to me.  When I called again to ask for the estimate I had paid for, they said they had to refer it to another team member who would get back to me.  Finally, I did get the estimate and it was over 1K more than the estimate I received from another company.  I went with the other company.

Paid Anthony over $600.00 in advance in November to plow my elderly mother's driveway and he did not show. His voicemail is always full and you will need to call several times to ask him to plow. Anthony did show 4 times last year but it was 6 to 8 hrs after calling him. This company will take your money and then only show when you call several times. I will not use this company again.