Best Heating in Wichita KS

We had a minor problem after using Ballard's.  The owner came out and quickly took care of it and then went over and above in his attempt to make sure that we were happy with the service we received.  This was in stark contrast to service that we received from Herb Snow and Sons when we ask them to provide the service on a washing machine that was under warranty.
John B

Friendly, fast and VERY affordable.  I love locally owned and always try them first.  I was impressed.  They have been in business forever.

Kelsie is THE GO-TO GUY for Steam Heat!!  We have a house that was built in 1929 with Steam Heat.  When we bought the house, it had a home warranty program with Comfort Systems (CS) who purported to know how to service steam systems.  When we had knocking in our pipes, CS said that is how steam heat is.  I contacted several other companies and I knew more about steam heat systems than they appeared to.  Finally, I was referred to Kelsie who identified several discrepancies in the system that CS should have caught when we paid them $900 to inspect and service the system.  Things that had obvious corrosion and had been there for a while. Kelsie fixed all the problems and IS my GO-TO guy for steam heat.

The salesman for my new air condition condenser etc was fair and honest on his estimate.  The guys did a great job installing the system (which the county inspector fully agreed ) and the inspector even said he had them put his unit in.  Great job guys!!!

I had a large plumbing and HVAC job on a very old house.   Called Carl and he quickly scheduled an appointment.   On the HVAC, he had to order equipment.  As soon as it arrived he was able to install the HVAC  and then came back for the plumbing.  Unfortunately, as with an old house and previous owner repairs, he ran into some problems, but was able to make the repairs.   Carl is very responsive and kept me updated on all issues and cost.  He is professional and reasonable.   I would highly recommend him.

Scheduled an estimate for June 6th and she gave me a time between 3:30 pm and 5 pm.  Waited until 5 pm but no one showed.   Called them and said they had it scheduled for June 13th.  I made it clear to the person I did the scheduling with that I would not be able to do it on the 13th and she said she had some time available for the 6th and I asked her specially if the work could be done before the 13th and she didn't see a problem with that.   Very disappointed.

I absolutely love On Time Plumbing & Heating. The plumbing division practically lives at my house. I was provided with a warranty when I purchased the house 3mo ago (thank goodness), and OTPH is contracted through the warranty co. So far, the plumbers have been at my house AT LEAST 5x's for various issues that keep arising. Because I have had so many issues, I have started replacing things (like my sump pump) before they break. Obviously replacing a sump pump just because is not covered under warranty but because I like the company (the 3 different plumbing technicians and the dispatch gal - Liz) so much, I choose to continue using them even when I don't have to. I have also used OTPH on my hvac unit (liked that tech too). The technicians are always super nice, resolve the issue on the first visit, keep me informed of what's going on, their visits are quick, and they're on time! Most recently, my garbage disposal started leaking, and I didn't notice until there was water on my basement floor. I was freaking out about mold. The tech told me to call my insurance co and have them send someone to inspect for mold. I would have never thought to do that. I highly recommend OTPH!

About 10 years ago I had them put dampeners in my air ducts so that I could regulate the air in different zones in my house. I noticed a couple of weeks ago that they weren't working anymore. I called Stith and someone came out the next day and confirmed that one of them was no longer working. He said that he would need to order another one. That was over a week ago, and have not heard anything since.

I called last Friday and left a voice message. Never heard back. Tuesday I called and spoke to the receptionist. She said that either she or the guy that came out would get back with me. Nope. Yesterday I sent an email.

Nothing.

Customer service is Zilch here.

We contracted with American Services to install a mini-split heating and cooling system in our detached shop building.  Since we are new to Wichita and don't know any contractors, we had three promising companies come out and give an estimate.  Of the three, American Services gave us the most reasonable estimate (in terms of our requirements and the equipment available) and provided all the information we wanted.  We were confident in Doug's analysis and recommendations.
The installation was scheduled within 10 days, and they arrived on time.  
Ben and his helper were very competent, and they did a careful, neat job in just one day.

I had plumbing work done.  The tech fixed my issues, but the bill was outrageous.  The parts were double the amount my research showed they should have been, and the labor cost was just an amount, not a breakdown of hours and dollar amount.  When I tried to dispute the bill, I was ridiculed and told I needed to pay, or I would be charged interest.  Not happy.

Find another company...  used these guys to install a new furnace and ac unit, they half assed every aspect of the job. Didn't replace any of the condensation line, broke the old one and just packed plumbers puddy around the broken piece causing the leak to buckle my new hardwood floors. Called them several times to get them to come out and fix it and they wouldn't call back... never replaced the old outside breaker for the ac unit and it burnt up, when I called them they recommended me to another business to get it fixed (both were replaced in feb 2018... it's only July and they were going to charge me for a service all to fix there shitty work). They also never replaced the old wiring when they replaced the old ac unit. These guys are a joke, I went with them thinking with them being a smaller customer they would back up their work and value there customers, I was wrong. Don't make the same mistake I did. Call Becker Bros. from Garden Plain (this is who they told me to call when the ac breaker burnt up) if you want it done right the first time.

First of all I want to say never post reviews.  This case however warranted a review and I hope to save others from our awful, costly experience.  This specific Hanna location installed two brand new Ruud ac units in our home 4 years ago.  We were promised lower utility bills.  Our bills have consistently been higher since installation of the units, and a lot higher.  Additionally, we have had to have many service calls, most of which have not solved our problems.  One example, at one point the thermostat basically quit working and they wanted $275 to replace it.  Instead, I got the exact same unit on Amazon for $125 and all I had to do was open the box and plug it in.  The last straw and the reason we are finally posting a review is that recently, after multiple trips out to repair one of the units, Hanna insulted us by coming back out and standing in the entry and telling me we needed a new coil.  The technician said the part was covered under warranty but the installation was $600.  He said he knew this was the problem because it is the only thing it could be, I am not kidding at all, that is exactly what he said!  He never left my entry, never looked at the unit, never checked ONE THING and suggested a $600 repair, and again, that was only for labor.  We called Hanna after he left and the lady that answered said part of the cost was filing a lot of paperwork for the warranty and that maybe we should try a Trane, I guess suggesting that we buy more new units from them after only 4 years.  Anyway, the place is a complete joke.  We had another company out that afternoon, they added freon and the unit has been working fine since.  I would stay away from this place for both service and new installations.

I called their 24 hour line around midnight, and was transferred by the dispatcher to a tech.  The tech said he was too tired to complete any more work that evening.  It was late, so when he said they would call me back around 7:30 am in the morning to send someone out when they open up at 8 am, that was fine.  Plus, I would be avoiding the overtime charges.  The call comes in, they said they need to setup my account before they can send someone out, seems reasonable, but they had all my information that was given to dispatch the night before.  At this point I'm still thinking that someone is on their way.  I get a another call 12:49 pm, they are calling me to put me on the schedule for this afternoon if I'm willing to pay overtime rates, even though it would be scheduled during normal business hours.  This call supremely irritated me, because I had not gone to work because I was led to believe that a tech was going to already be out this morning when they opened.  Now, I find out they don't have a time for me yet, and no matter what they are going to charge me overtime rates.  I asked for the boss, Brett the boss said you should have scheduled with all the other companies and cancel the others when the first one arrives.  Since I wasn't on another companies schedule I really wanted him to make this right by at least guaranteeing me a time this afternoon.  He would not do that.  So made the mistake of expecting them to show up.  I didn't realize that one is expected to make appointments with all the HVAC companies in Wichita and take whoever shows up first.  Now I missed work and still have no AC, and still am not on any companies schedule.  They price gouge charging OT rates all day if you want to agree to get on the schedule in the next week after being led to believe they would be out already that morning.  Lesson learned: schedule appointments with as many companies as you can find and cancel after one show up.  -- not how I do business but it is what they expect.