Stith Bob Heating Cooling & Plumbing

I had plumbing work done.  The tech fixed my issues, but the bill was outrageous.  The parts were double the amount my research showed they should have been, and the labor cost was just an amount, not a breakdown of hours and dollar amount.  When I tried to dispute the bill, I was ridiculed and told I needed to pay, or I would be charged interest.  Not happy.

I scheduled an appointment to have a tech look at a shed furnace to see if it was operational.  12/20/22.  Tech came out and thought that he could have it fixed later that day for a couple hundred dollars.  Parts were unavailable so said that he would contact me the next week. Nothing. I left several messages to learn they were still looking.  Again, weeks passed with several unreturned calls.  Received a bill for $200.  Then the $5 part was located.  More time passed with more unreturned calls.  Then the tech fixed it.  Another $200. Within days, I could smell gas. Zero concern from Bob Stith employees when contacted.  When call was finally returned, tech said he would be out on Friday afternoon 1/27/23 to check it.  No show.  Showed up on Saturday morning to say Not sure why and now the fixed furnace won't stay lit.  Another $200 bill shows up.  More messages left unreturned.  On 2/2/23 tech calls and says the  new repair will be $300 in parts plus another $400 in labor.  have I also left two messages over the past two days to have the owner/manager call me.  Nothing.  I made it VERY clear up front that the furnace was old and that I didn't want to sink a lot of money into it.  So now I'm left with a $400 bill, a pipe LEAKING GAS that wasn't before, 10+ unreturned calls, and 6+ weeks of lost time for my business.  This is one of the MOST UNPROFESSIONAL businesses I have EVER dealt with!!!

We had a great install of furnace and AC. Chris was a wizard to get it done in day and a half. Very pleased!