On Time Plumbing & Heating

DID NOTHING. UNPROFESSIONAL.  Had a kid come over because of a stoppage. He looked at it and pretty much said he couldn't do anything, because he dint have the right tool. He also said he had to contact the home warranty, because he saw a broken pipe. Needles to say, he never called home shield, dint get back with us, wasted the entire day waiting on him. Had to call the home warranty, tell them what happen and they are sending another company, and they can't get to us until Friday. So, instead having everything fix Tuesday, I now have to wait until Friday, not being able to use any pluming and a house that smells like sewer. They are definitely ONE TIME PLUMBING, because I will never have them in my house again.

I used this company via my American Home Shield warranty.  Originally they were unable to schedule me in until tomorrow but since I had no heat they were able to fit me in, I was told some time between 12-4.  They called at 1:00 said he would be at my house in 20 minutes (I got here in 15 & he was waiting on me).  He quickly found the problem, showed it to me and explained the issue, fixed it in 15 minutes.  I couldn't be happier and will definitely used them again.

I used this company via American Home Shield twice.  Both experiences were horrible.  Don't let the name fool you...They are anything but on-time the technician was supposed to arrive between 12 and 4.  Showed up at 5 without a call to let us know they would be late.  Tony the technician mis-troubleshot our problem and reported the wrong info to the insurance company.  One-time' s customer service leaves little to be desired. We were told whatever dude I don't know what to tell ya and hung up on when we confronted them on their mis-diagnosis.  I know it wasn't troubleshot correctly because 2 other companies found it to be a totally different problem....wont be using this company again...they wasted my time and money.

I absolutely love On Time Plumbing & Heating. The plumbing division practically lives at my house. I was provided with a warranty when I purchased the house 3mo ago (thank goodness), and OTPH is contracted through the warranty co. So far, the plumbers have been at my house AT LEAST 5x's for various issues that keep arising. Because I have had so many issues, I have started replacing things (like my sump pump) before they break. Obviously replacing a sump pump just because is not covered under warranty but because I like the company (the 3 different plumbing technicians and the dispatch gal - Liz) so much, I choose to continue using them even when I don't have to. I have also used OTPH on my hvac unit (liked that tech too). The technicians are always super nice, resolve the issue on the first visit, keep me informed of what's going on, their visits are quick, and they're on time! Most recently, my garbage disposal started leaking, and I didn't notice until there was water on my basement floor. I was freaking out about mold. The tech told me to call my insurance co and have them send someone to inspect for mold. I would have never thought to do that. I highly recommend OTPH!

If I could rate zero I certain would!   I used On time Plumbing & Heating via my home warranty (American Home Shield) for a simple dripping faucet.  The drip was minor (less than a table spoon during an 8 hour time frame); however, we are preparing to move and I wanted the drip stopped.  The tech said we had sediment in the screen, so he cleaned and replaced the screen.  The result...our water pressure was DRAMATICALLY reduced and the drip was SIGNIFICANTLY increased (a drinking glass was filled in three hours).  When I called to have someone return to correct the issues I was told they could come between 8 and 4 two days out.  No rush for their error and no apologies for their error. Needless to say, I contacted American Home Shield and informed them of the issue (they were less than helpful); however, I informed them that they should reconsider using this company.  I may or may not be out my home warranty deductible for this visit, but I will get the problem On Time Plumbing created (and intensified) with a plumber I select!

Shame on you, On Time Plumbing & Heating for poor workmanship and poor customer service!!!

The so-called plumber that came out cut a hole in the ceiling to find a leak. He did not find it, and left the hole for me to have repaired. Told me i would now need yo remove linen cabinet to find leak. I did not, and sent him packing. Before repairing ceiling, I called a non-American Home Shield plumber who found the leak upstairs, and he did not need to open downstairs ceiling to find it, nor did any cabinetry need to be removed.

Jason c is the ultimate professional. On time plumbing provided same day service at a fair and reasonable price fixing the main sewer line and toilet.  I will definitely refer to family, friends and neighbors. There aren't words that can adequately express our gratitude. thank you Jason and ON TIME Plumbing. have a blessed and Merry Christmas, and a prosperous New Year.

I received terrible customer service and would NEVER recommend this company unless you have 4 hours to sit at home waiting on them to show up. Unapologetic and I was told I probably should call someone else after they claimed a timeline that was false-they entered it as a missed appointment after lying to the warranty company so I spent 30 more minutes of my day arguing about having to pay an additional $75 service fee that this company nearly cost me. I recommend you find a company in town that is more professional and respectful of people's time.

I got these guys through American Home Shield.  While AHS is a nightmare to deal with and couldn't care less about anything other than getting the warranty premium, Tony made it happen and got my heater running with the outside temp at -15 and indoor at 38. AHS might have gotten something done a week or two after the pipes burst (which they wouldn't have covered). Because of Tony, I will use them after the home  warranty expires and I have a choice.

This company was dispatched as part of my home warranty with American Home Shield. My heater was not blowing out hot air and stared Tuesday night, I notified AHS and they referred me to One Time Plumbing and Heating.  They called me Wednesday morning and said it would be Friday before they could see me.  I explained that I had a new born child in the house and that did not matter.  Upon further checking I found the problem to be with my limit switch, it had an open line.  I tap it twice and it started working again.  On Friday when the technician looked at it, he said that there was nothing he could do about it since it was working.  He went over the 3 ways that would cause a limit switch to fail and told me that I should not have messed with it.  I explain to him on 2 separate occasions that I had a new born child in the house, as he started to talk down to me and with attitude, I said look Man, I don't think you are Fu*#ing understanding, he then said that I could not talk to him like that and left.  Granted I should not have dropped the F bomb, but since I was not using it personally, I don't see the issue.  I am not sure if the technician that was sent even understood the process of troubleshooting since he refused to do anything.   I notified AHS and they have refunded my service fee and have assured me that this so called company would not be used again.

This company has HORRIBLE customer service and even worse communication skills. When we called to make an appointment they informed us that we needed to be available for a time window of 8am to 6pm on a Thursday. We have jobs, and can't just take a day off to sit around and wait for someone, but they REFUSED to give us a smaller window, and when we requested a later time were told they couldn't make any time requests. So on the day, we made arrangements for someone to be at our house all day. When I got off work at 5:30- STILL no one had called, made contact, or showed up. When we finally got a call from their plumber, he stated he was told NOT to come until later in the day, which, granted IS what we asked for, but were told wasn't possible. This is horrible communication, had we know they WERE able to put a note in our request, we could have saved someone from sitting around the house all day. When we called to address this, we received no help, and all they did was make excuses. HIGHLY DO NOT RECOMMEND.