Joan N.
01/03/2020 12:00:00 SA
Dan's installed our new Trane unit in 2015 and we were so happy with their sales and installation service then. They did take the time to explain the maintainance the unit needed but my husband prides himself on being able to maintain things himself. Last year the humidifier wasn't working so my husband decided he could fix it. Well, it never worked right and I insisted that he call in the professionals this year. (He has never had the unit serviced since we bought it!) Well, they came once he remembered to call and told us which part needed replacing (since the filter on the humidifier that needs replacing each year had not been replaced) was not functioning. We ordered the part and today, when they came to install it, they found that last year my husband had actually plugged something up and that the part did not need replacing. (They couldn't actually tell this until they took the part off) Now as a former New Yorker, I was shocked that our repairman was so honest, did not just replace the part and charge me $285! Our repairman was honest and explained what the problem was, fixed what my husband did, and didn't charge us for today's visit! Now they could have put the new part in , charged us and no one would be the wiser. The problem was definitely something they would not have found until they took the whole thing apart, either - my husband doesn't fix things in small ways. I applaud their honesty! Dan's is now my only call for heating and air conditioning repair issues! They have always been open and honest about what we needed here when we bought the unit and now, open and honest about the work to be done. There are honest people in the world! Thank you Dan's!