Best Plumbing Repair in Virginia Beach VA

I had what I thought was a huge leak but found out it was a relatively easy fix.   Got a bit of an education from these guys.  If you want honest, dependable and efficient service Stokes Plumbing is the way to go.

I live in Williamsburg, VA. I called and they picked up the phone quickly; however, please be sure to ask upfront about prices. They indicated that they would be able to send someone out the same day to look at an issue with a leaking pipe, but once I found out they charge $100 just to come out to look at the problem, I decided not to have them come. The receptionist also indicated that their rate is $175 for the 1st hour of work and $90 for each additional hour. This seems steep considering the average hourly rate of pay for a plumber is ~$30 (according to my online search). I also was able to schedule free estimates with other companies. I didn't hire them so I can't speak to their quality of work but they are responsive.

Diamond in the rough! Don't waste your time with Lowe's or Home Depot.... This is the place to go!

Neil and his team were prompt, courteous, good at communication, and delivered on time. I will definitely use them again.

I am so pleased with the work and service that I received from Roto Rooter. I discovered a leak on Friday morning and made an appointment for the following Monday -- so we had to wait three days with a leak in our dining room. That company never showed up, so I called several others. They either did not return my call, or were not available that day. When I called Roto Rooter they had someone there within about two hours. As I also had plaster damage, they sent a water damage restoration worker as well. They were both from Roto Rooter, which made coordinating with both of them very easy and really lowered my stress about the entire situation. All three gentlemen were professional, friendly, and easy to get in touch with, even after normal work hours. Next time I need a plumber I will definitely call them first.

Mr. Lindsey is a very kind hearted man. I have an elderly customer that is in dire need of a gas hot water heater and lives off a fixed income. Mr lindsey is donating a hot water heater to her free of charge. This man deserves the world. His office staff also was very helpful and kind when we called yesterday and told them our situation. They are the only company that even returned our phone call. I would refer them to anyone.

I called A-1 at 9:00am after having a busted pipe in my bathroom, the water had to be shut down in our whole complex (12 different condos) the operator said a plumber would be out in 20 minutes. An hour later I got a call saying the plumber was in the tunnel and will be there shortly, The plumber finally got to my house at 10:55am. After 3 hours of being in the bathroom he leaves, comes back and tells us, I should have done a patch job because it would have been an in & out job less than an hour, but since I didn't I now don't have enough pipe and have to go back to the warehouse. (in Virginia Beach, I live in Newport News). I tried to call the office and was given excuse after excuse. The plumber left and went to the VB warehouse and then came back to my house the plumber was gone for more than hour, yet only ONE HOUR was taken off my bill. Our Home Owner Association told us they were to be billed, yet we receive a call from the office saying our HOA refused to pay. We paid the $675 bill and contacted our HOA the next morning and the HOA explained to the office they needed to review the bill before paying. Dealing with A-1 was a complete nightmare from having a plumber who could have done the job in an hour to making it a 6 hour job to the office being dishonest with us just to get paid right away. We will never deal with A-1 again!

I am very disappointed the customer service of this company. I have attempted to contact their quality team twice through email in response to their survey after the job was complete.

For starters, the technician was on time, explained what his repairs would be throughly, professional, and made sure he did not track dirt in the house. I have zero complaints about the tech that came out. His name was Robin.

I needed to have some pipes replaced in my laundry room and the tech made an honest mistake and did not cut the water off all the way. One of the pipes broke in the process of him working on it which led to my hallway partially flooding and getting water underneath my new flooring on both sides of the hallway. When he was done there was still a leak on the pipe that I had asked to be replaced from the start. He said he did not think there was an issue with that pipe. He turned the water back on and decided he would come back another day to repair. He left and I called the office. The office did not call me back. I had to call them two times throughout the day to get a hold of someone. Then they said they would send the plumbing manger and the sales rep out to look at the floors and the pipes. That did not happen they sent the HVAC manager who took a look at stuff but it ended with just run some fans on the floors.

They also promised me that I would get a receipt emailed to me that noted the floors in case an issue arose in the near future with them. I have yet to receive that email. Furthermore they offer me the membership to offer me something but it really only took 15 dollars off my total cost. At this point I was over it and wanted the job completed.

Job completed no leaks or issues the second time around. Then I go in my bathroom on the other side of the wall from the repairs and there are holes and drywall damage from the saw which was used to cut the pipe. Which left a mess on the floor as well. Nobody told me or warned me about this.

I hate writing reviews like this when I feel like I have given them the opportunity to correct the mistake. I sent them emails in response to their quality survey sent after the job was complete. I included pictures in the second email that was sent to them.

This company is a rip off, charge double the price of other plumbers that are qualified to do the same work.

We found Ken and Kevin were excellent. Ken came and did a full estimate on all the work we wanted and we had the quote the next day. Kevin came out to do an immediate change of our kitchen faucet, very friendly, and worked quickly and thoroughly. We will definitely use them again. I jokingly mentioned to Sara that works at the office that we were down to our last roll of TP and could not find it anywhere. She emailed me shortly after and said to stop at the office and pickup some. When I got there she had 6 rolls, I started to take one and she said, no take all of them! So very kind and what a blessing! Wonderful company with kindness and compassion AND quality work and professionalism.

Came within an hour of me calling on a Sunday. Answered all my questions. Highlt recommend.

I called this company at least 5 days before my appointment was booked to have our water pressure in our kitchen checked.  I was told a plumber from this company would be at my home on a specific date and time and the fee policy was explained. I agreed and rushed home on that date so that I would be here to let the plumber in.  He/she was a no-show and there was no call explaining why.  It is not my responsibility to follow up on contractors but I can only imagine this company's customer service or lack there of speaks volumes about its professionalism.

Tried to over charge for time. Charged for 1 hour 15 mins and was there 1 hour. Showed him time on ring camera and he still argued saying he was going by his time. That 15 mins was an extra $50! Also charged labor to fix clogged toilet AND CHARGED FOR THE TOOL USED! $150 for the tool on top of the labor fee. Also travel charge. Not like I can bring my toilet to them to fix so that's just a way to get a little more. Feel very taken advantage of.

They do not do work up to code, steal tools and personal property and never finish a job that they are paid for. Jason and Melissa are both con artists. They were paid in full for a job and didn't even complete it. On top of stealing over 1k of items from the home. The owner of the trailer is not happy, never was. Took them to court and they never showed but were quick to file bankruptcy to clear the judgement.

Funny that 2 of the reviews are from Melissa Bond herself.