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A Hampton Roads Plumbing

A Hampton Roads Plumbing

Plumbing Service
5874 Jefferson Ave, Newport News, VA 23605

Description


For over 20 years we have served both the peninsula and southside of Hampton Roads with the fastest and most affordable plumbing services available. As a locally owned and operated family business, we keep overhead low and customer service #1! Our goal is to guarantee customer satisfaction.

HISTORY


Established in 1989.
A Hampton Roads Plumbing Has Evolved From a small time drain operation into a highly recommended well known plumbing company with over 15 vans, some operating 24 hours a day servicing both Southside and Peninsula.

ABOUT BUSINESS OWNER


Kenny is a family man, that comes from a family of 8 brothers and sisters. Kenny started plumbing when he was 18 and has been doing so ever since, surrounded by a family of tradesman, he has advanced himself to where he is today.

SERVICES


Reviews


Barry H.
Barry H.
03/02/2023 12:00:00 SA
And to top it all off, the leak STILL isn't fixed.  The water is flowing even FASTER now.

Suzanne G.
Suzanne G.
2/28/2021
A solo plumber recommended A-Hampton Roads Plumbing to me, and they came several times when my sewer pipe kept getting blocked (mid-January 2021-mid-February). They finally used their camera and discovered that the old cast iron pipe was disintegrating and needed to be replaced. Because they had diagnosed the issue and had not charged me extra for the trips they made to jet out my line, they were the first company I asked for an estimate. The dispatcher said someone would be out that Friday (no one came), then on Monday, but no one ever showed up and no one ever called me back.

When sewage came up into my shower the fourth time, I called, and the after-hours person told me she'd have the emergency on-call plumber call me. No call back. I gave up trying to reach them because I had an emergency on my hands and they were not responsive.

This company has some great plumbers, but communications from the front office is abysmal. For this reason, I cannot recommend them. I hope they'll remedy this problem. Good communications is the hallmark of any good business.

Carol D.
Carol D.
10/01/2019 12:00:00 SA
I called this company at least 5 days before my appointment was booked to have our water pressure in our kitchen checked.  I was told a plumber from this company would be at my home on a specific date and time and the fee policy was explained. I agreed and rushed home on that date so that I would be here to let the plumber in.  He/she was a no-show and there was no call explaining why.  It is not my responsibility to follow up on contractors but I can only imagine this company's customer service or lack there of speaks volumes about its professionalism.

Heather B.
Heather B.
3/22/2017
I normally don't review, well never review but I was extremely unhappy with my experience with this company. I own rentals in the NN area and have utilized the service before without any issues. I called for a leaking sink-but this time the service tech replaced the garbage disposal without my authorization. ($250 total) When I called to tell them I didn't authorize the repair they told me that it would cost an additional $125 for them to come and remove the unauthorized replacement. I wasn't looking to be relieved of my entire bill, I understand services were rendered. A little consideration would've been nice and a response to ensure it wouldn't happen again. Rental property owners beware, they don't call for authorizations. 2 stars only bc everything is fixed and working. Customer service really needs fixing.

Jorge D.
Jorge D.
1/23/2019
Service rendered of excellent quality with efficient and trained personnel. super recommended!

John H.
John H.
02/12/2018 12:00:00 SA
The were sent to us by our warranty company paid from our power bill to replace a bad water heater.  They came on Friday night to assess the situation, replaced the water heater on Monday morning.  Excellent job, very professional, timely, and courteous.  I had totally the opposite experience from the previous review.   Good job!

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Mon Open 24 hours

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