Best Gas Water Heater Repair in Tucson AZ

Would highly recommend their services. Not only did they take care of a serious plumbing issue for us, they were kind, helpful, friendly and responsive. The guys ended up having so much work to do on our old pipes that the toilet had to be completely uninstalled. Because they had to charge us for that they agreed to reinstall a new toilet at no cost if we purchased one. I was amazed they were willing to do this since such a high level of customer service is so rare. Chris Andrade was a godsend and I will highly recommend Fusion to friends and family. Absolutely will go back for any plumbing needs.

I had a wonderful experience with Eli and Express plumbing. I live in California but recently closed on a 4-plex investment property in Tucson and one of the units revealed a water heater that was on its last leg. Within the first two weeks of owning the property, a tenant submitted a maintenance request stating there was no hot water so I know we needed a replacement.

I initially went to Yelp and submitted a request a quote (RAQ) and was shocked to find many highly rated brands were either too busy or wanted to over charge me by $700-1000 for something I know is really simply to pull out and replace. They would claim it's higher because it's time and half given I needed this done asap and I had inquired right before the weekend.

I then went to Home Depot online and saw the water heater I wanted was around $450-550 and hit the Inquire about At Home Installation button which I eventually just called the number. I was connected to a larger plumbing firm that also said they could get it done asap (the next day) but also wanted to overcharge. Out of options, I just booked them to come the next day. Sadly, I realized their reviews were very poor after I booked them.

Fast forward to Saturday morning, Eli messaged me back from my Yelp RAQ and offered to do it that day or the next for far less (but also more in the range of what I thought was fair for a 40 gallon electric water heater replacement). I called him immediately to confirm and was able to cancel my original home depot plumbing contractor appt. Eli was very professional and communicated with my tenants on his arrival and the whole process. He ended up bringing a slightly taller water heater and even went to get a medium sized one that fit in there (my tenants said he was back in 20 minutes). He texted me photos right when he finished (attached)

I strongly believe doing great/fair business results in great karma and I think Eli has good karma coming his way. Would highly recommend him if you want someone that's fast, easy to work with and won't leave you with the feeling of being price gauged. Thank you Eli and team!

Level Up helped us with some recent projects at home, and they were nothing short of stellar! All in a single day, they helped us remove some very extensive security bars, demo an old storage unit and concrete slab, fix some wooden floor boards, and patch stucco! Their prices were fantastic, and they were punctual, friendly, communicative, and really went the extra mile to ensure the job was done right. I will continue to use them for all of my handyman/renovation projects!

We had a water main line that runs from the meter to our home break.  We called and they sent a plumber right over!  Installed a temporary line from the meter to the house on Friday.  Came back Tuesday and completed the job.  Cleaned up everything before they left.  Very courteous and caring.

We had been experiencing water heater issues, the water's temperature would only stay hot for about 4 minutes max!
When we got into contact with Paul, he was very responsive and professional, he came over that day to fix the water heater. After throughly examining the water heater, he clearly explained why we were experiencing the hot water shortage and promptly fixed  it. He also ran it through a few cycles to make sure the problem was resolved.
Paul was courteous, professional, and efficient, I definitely recommend his services!

Do not hire Classic Plumbing under any circumstances.  They are incompetent and unscrupulous.  

In early January 2018 we noticed a gas smell in our powder room.  As our contractor was at the house he cut the wall opened and determined that the gas smell was coming from a gas pipe running down through the foundation about 18 inches.  We called SW Gas who came to the house and confirmed that this information was correct.  We then had Classic Plumbing come out to repair the gas leak.   At the completion of the job they handed us an invoice for an unbelievable $6,050.06.  In looking at the invoice this is what I found:

To determine that that the leak was in the powder room as the contractor and SW Gas had already confirmed they billed us 12 hours for $1,072.50???

As the foundation needed to be jack hammered and dug up to fix the pipe I had my contractor do this work as well as refill the dirt and pour new concrete after the pipe was fixed.  Then Classic Plumbing fixed the pipe at a cost of $4,110.06???

After the pipe was fixed Bobbie Shenk, the owner of Classic Plumbing, said we still had a small leak somewhere else in the system.  After almost a full day of looking for this other small leak he said he could not find it and as he thought it was probably under ground outside he recommended we run a new gas line around the house to replace the existing one.  I told him I wasn't going to do that and to leave.   I then had SW Gas come out to turn the gas on the next day.  When the person from SW Gas got here he also said there was a small leak in the system and he was going to look for it. SW Gas found it within 10 minutes and had it fixed in another 10 minutes.   Bobbie Shenk charged me $867.50 to look for this leak, said he could not find it and then wanted to run a new pipe???  

In my opinion, Bobbie Shenk ripped me off.  I told him the cost was ridiculous and he said well that is just what it took and was unwilling to reduce the cost.  The next day when I called again he said he would reduce the bill $150 but no more.  

Either Bobbie Shenk is incompetent or he is unscrupulous and ripped me off.  I think he is both.  An honorable person would have understood that charging over $1,000 to confirm the location of an obvious leak was not reasonable, charging over $4,000 to fix a pipe is not reasonable and charging almost a $1,000 to find a small leak that SW Gas found in 10 minutes is not reasonable.  A person who sticks to their guns and charges the customer these wacky amounts in light of the above information is not honorable, they are unscrupulous out to make as much money no matter what.

I had several issues with my plumbing at my rental property and I had nothing but GREAT experiences with Tucson Plumbing.  Lisa the manager was accommodating, courteous, and happy to make things work for me in such a short time frame.  Ben my plumbing tech was THE ABSOLUTE BEST!  Thorough, meticulous and very understanding of the issue and that we did not need a reoccurrence.  He was patient but efficient.  I will use NO ONE else but Tucson plumbing for my rentals and my primary residence.

Brain was extremely helpful and knowledgeable in regards to any issues I was experiencing. They weren't out to rob my wallet and were very honest when it came to any concerns I had. I was very pleased with this service and would highly recommend again. Thank you Brian!!

They came out when they said they would and the guy was so nice! He went above and beyond! I don't think I've ever trusted a plumber more! Super recommend these guys!

We have been using Best Way since moving to Tucson in 1992.  It is a family owned business with two hard working brothers who have taken over the business from their father, who retired about 15 years ago.  They are hard working, honest, and reliable.  We have had them do everything from clearing clogged drains to repiping our gas system when leaks were discovered.  We recommend them highly to all our friends if they are looking for plumber.

Big water main supply line broke, spraying H20 under porch (mobile home).
Dean's arrived by 10:00 am, started on the repair fairly quick.
Had it cut, sectioned and back together like new by 1:45 pm.
Good service, gave fair price for quick response. Professional work.

Might be great in Phoenix but, not so much in Tucson.  No customer support, none, sounds like answering service personnel only or you will speak with someone in Phoenix, short staffed again, because they are relatively new in town.  Not all services listed on website are available in Tucson.  Last, WAY TOO EXPENSIVE!!! Crazy high, obviously techs work on full commission, no set pricing, whatever they can get away with.  Bottom line, don't do it, just don't.

I prefer to give NO stars.  I thought I made my peace with this company when I finally replaced the unit they installed  in 5 years prior but when the smaller 5-year old unit failed to  work properly and the repairman from another company told me it was wired wrong, I just had to write a review. Not only were the machines only 5 years old but I paid each year for a warranty contract and diligently scheduled the company workers to inspect my units twice a year.  From the installation to the final days, Cool Breeze irked me. I could write five pages on this, and I have to the company owner, but I'll spare you.  Spare yourself, avoid them.