Elite Rooter

I hired Elite to run a gas line for a BBQ from the meter to the patio. I picked this company because of the high ratings on Yelp but regret that I didn't get multiple quotes. They quoted me $3500 but charged me $3570. The average cost according to Home Advisor should have been less than half this. I've contacted Elite 3 times about the over charge but they've never responded.

They were supposed to run the pipe down the side of the house but ended up digging across my backyard because they didn't clearly communicate where the connection was supposed to be placed to the installer. Digging across the back yard damaged the sprinkler supply line, which costs me additional money to repair.

They didn't clean up after their work and left dirt on top of the pavers, see picture.

This review is overdue.  I used Elite Rooter in May of this year.  Both Brians arrived, and both were very friendly, but a bit confused as to what work was to be done, and how much everything would cost.  At any rate, the friendlier Brian, who lives outside of Tucson and comes into town only on certain days, was the plumber who stayed to do the bulk of the work.  I gave Elite one star because the plumber did not bother to reconnect the pipes when he changed the faucet.  I had water immediately run on to the floor as soon as I turned on the water.  With a bucket under my sink, I called Elite for the plumber to return.  I was informed they did not have anyone to dispatch back out!  An essential take away from this review is that Elite has horrible customer service, and is short-staffed.  I consequently had a cable appointment the next day.  The cable guy saw the water on my floor (the bucket overfilled), and he happily cleaned up the water and repaired the shady job on my faucets and pipes!  Elite Rooter received payment without any care or concern regarding the quality of work or whether the job was even completed.

Brain was extremely helpful and knowledgeable in regards to any issues I was experiencing. They weren't out to rob my wallet and were very honest when it came to any concerns I had. I was very pleased with this service and would highly recommend again. Thank you Brian!!

I had a clogged toilet at 8:00, and it was fixed by 9:30. Super friendly lady on the phone sent some one out right away, and it didn't break the bank. I will call them again!

Don't hire these guys for anything!  We had a slow shower drain and called them. They damaged plumbing, backed up the kitchen plumbing, called out a water remediation service without our approval, tried to scam us into a $25,000 walk in tub, signed us up for a credit card we didn't want, and hired an equally scam remodeling company.  That was on 3/17/23. Now on 6/1/23 we've spent $6,000 out of our pocket to fix plumbing they busted, the insurance has spent $9,000 for other repairs, and we still dont have a working master shower, our kitchen cabinets are partly ripped out, and no flooring in the kitchen.  Estimates are another $5,000 to $6,000 to get back to where we started.

I called them because I thought I had a clogged sink , but my washer had also stopped working three months before - because of the plumbing which they found out was not properly installed 10 years ago.  I had no P traps , so I was breathing sewer gases. Adam and Jason properly installed all the plumbing with in the kitchen and laundry rooms ; put  2 P traps in  so  I'm breathing fresh air  now.   I Also had to get the underground clay tile replaced with the 4 inch black pipe  thanks to Giovanni for that also, which wasn't cheap but I know it's right and it'll last for  my lifetime with a 25 years warranty. I have to thank Adam and Jason they are such hard workers, they worked on my house as if it was their own they wanted it to be right.However beware they have you sign on a phone , they are charging me $2500 for work they assessed, but it has not been completed because I said no, I can't afford anymore. I have repeatedly asked for this bill to be removed, and they have  NOT done it yet

Once again Elite Rooter to the rescue.  I needed some plumbing work and contacted Elite Rooter.  Not only were they fast but everyone at Elite Rooter is Awesome to talk to. Keith and his team  are fast, efficient and take care of business.  5 stars    Elite Rooter!! Thank you again

We had a clogged drain that we had tried drain cleaner,didn't work .Tried vinegar and baking soda,tried bleach,hot water but nothing worked called Elite Rooter , Genaro Jr Senior Technician came out and was very nice from the start very helpful,Nicest guy you would ever want to meet !
Did the job well and cleaned up after his work which was excellent five star all the way ! Friendly-Excellent service-job well done-respectful Five stars !
Thank you so much !

Glad I chose Elite Rooter for plumbing issues.  Tech Brian H. was polite, helpful and figured out the plumbing issue quickly.  It was fixed and the bill was very fair.   Definitely use them again!