Tucson Plumbing

As an out of state income property owner with an emergency plumbing issue, you want a company with excellent customer service and professional ability to handle tenant issues with reasonable respect and decorum.  After calling the owner, Jasper, myself it was clear he was not willing to hear our concerns and for lack of a more appropriate term, he was a bully and threatening. It is not my nature to write negative reviews, yet while attempting to have a meeting of the minds - communication went from poor to disastrous. This is a situation where it is necessary to post my experience and would not recommend due to aggressive tone and non-flexibility. It is unfortunate we could not come to an understanding which was equitable, rather than posturing and abusive.

I had several issues with my plumbing at my rental property and I had nothing but GREAT experiences with Tucson Plumbing.  Lisa the manager was accommodating, courteous, and happy to make things work for me in such a short time frame.  Ben my plumbing tech was THE ABSOLUTE BEST!  Thorough, meticulous and very understanding of the issue and that we did not need a reoccurrence.  He was patient but efficient.  I will use NO ONE else but Tucson plumbing for my rentals and my primary residence.

Scope was to check BBQ grill gas hookup and ensure right line between gas line and grill was used.  The plumber checked and found the solution with my help in providing the manual and determined he did not have the right parts.  So he went to the hardware and got the part and installed the right line.  The installation was a plug in play but it took about as long as I would have replaced it - expecting quicker for a plumber.  In the end, I was charged for the hardware trip and longer than expected install - what started out as a $69 trip charge (which was basic) but it quickly added up for a $550 plumber job to replace 2 basic gas flex hoses!  Very expensive for basic work in my opinion.

A drain always stops draining on a Sunday, right?  Not a problem.  I called Tucson Plumbing at 9 AM, requested an afternoon appointment after 1 PM and they were there at 1:30 PM.  Darwin was the plumber who was dispatched - he was pleasant and skilled in his work.  Within a short while, the drain was cleared - I couldn't have asked for a better experience.  From now on, Tucson Plumbing will be my go to plumber!  Thank you Tucson Plumbing!

The tech was very pleasant, clearly very experienced, and did an excellent job repairing our pinhole leak in a 3/4 copper line, but the resulting $521 charge was a bit exhuberant.  We had the repair done on a Sunday morning and admittedly, the service was prompt (within 2 hours of our call), so I was prepared to pay a bit more for the work, but we were clearly overcharged by about $200.

This company responded to my emergency of a faulty sewage pump system. I was particularly impressed with Dave who worked diligently to identify and repair the problem. He was pleasant and professional. He utilized his support system to figure out what was needed to effect the repair.

I would not hesitate to call in Tucson Plumbing. I will definitely ask for Dave Willoughby to attend to our plumbing needs.

This is specifically for Steve T

We called Tucson Plumbing and talked to Dori, the dispatcher. We told her that we had a clogged kitchen drain and a leak. She said she would get someone out to see us on Monday, since we called on a Friday. We asked if all  the plumbers were employees and she said yes! She also said that all the plumbers were employed ten years or longer.

When the plumber showed up Monday, we found out that Dori did not accurately describe our problem on the work order, but he came expecting only a leak.  We also found out that the truck that came out with the plumber, who was an independent contractor, was not fully equipped to handle a clog further than 50 feet from the kitchen sink. (our clog was past 50 feet. The longer snake was not on the truck due to the lack of equipment distributed to the contractors.

The plumber. Brian, was very exceptional, and was highly skilled. However, without the proper tools, he did his best,

After  over three hours, Brian left with everything apparently working properly. An hour after he left, the Clog returned and was worse than when we started.

We called, and Brian was to return the next day.  He snaked it again with no success.  He needed a longer snake!

We immediately called the company and talked to Jasper, the supervisor over all the contracted  plumbers.   WITHIN THE COURSE OF TWO MINUTES, JASPER INSULTED MY WIFE, INSULTED ME, AND WAS SO RUDE, I ALMOST CAME THROUGH THE PHONE!  Not only was he rude, but he lied to us blatantly throughout the phone conversation.  This guy has no business being on the phone ever with a customer. He has 0 people skills!

We had to overlook Jasper's temper, bad manners, and rudeness with the hopes that they would return without charging us more than the $586 we already spent.

Brian returned the third time with the proper snake. The problem was fixed  to our satisfaction.  

We would highly recommend Brian, but were very dissatisfied with Jasper and the high prices charged by Tucson Plumbing.

The serviceman was very nice.  He adjusted two toilets so they would flush efficiently. I also had a new kitchen faucet I wanted to have installed. He received an estimate for the installation from the home office.  The estimated charge was $629.00.  Unbelievable! I sent him on his way......I paid the 69.00 trip fee.  So the estimate was $629.00 to install the faucet.  The serviceman adjusted the water flow in the toilets and said they were fine.  I watched a 10 minute video showing how to install a faucet on you tube.  Hardly a job worth $629.00!  I think the elderly should be very careful!

Recommended by neighbors. Only needed to replace a standard size toilet with a comfort/chair height. The service tech was respectful, competent, and extremely thorough. He replaced not only the toilet but the supply line valve as well since the current valve was worn. When he left, there was no hint he had even been here because of how carefully he caulked around the stool and cleaned the area. You cannot ask for more.

Highly recommend!!
I've used Tucson Plumbing several times over the years. They have always been friendly and reliable.
They have replaced hot water heaters, unclogged toilets and found where a leak originated in my rental unit.
Their pricing is fair and customer service is professional.
I also appreciate their support of the community.

Called because an outside spigot failed, causing water to gush out - we had no water as we had to turn off at main cutoff valve. The tech came within a couple of hours. He was professional and competent, explained that he had to do some welding to install new spigot. We thought the charges were on the high side but per neighbors they were average and reasonable. Would probably use Tucson Plumbing again.

1st. Let me say that at least we got the job done . This was neither after hours or on a weekend .  Tim showed up an hr after the office told me he would
Total time from the time Tim ( the plumber ) showed up till I got the bill was 1hr 50 min . I volunteered to help him to expedite matters ( I am a tradesman as well) and at no time was told hat I would be charged extra for the pleasure .
The process of replacing 2 valves 1 - 11/4 in ball valve and 1 -3/4 inch gate valve went smoothly except that I had to go to the store and purchase the valve ! I also let Tim use my tools !! He apparently did not have a saws all !
For this I was charged $417 !!  With my labor ,my tools and my parts ! Just about 2 X what the job was worth under extraordinary circumstances. this was not that .
Am I angry? You bet! When I got the bill I could not speak .  
I called the office the next day and the girl said Tim would call me back. When he did he said it was out of his hands.
Beware of this company.

Two men (one a new hire in training) came to my home. I had to request that they wear masks and then had to remind one of the men to put it on after being out in his truck. They did not have booties with them or bring any lysol wipes per the website statement below. These are all professional practices that have been in place with contractors for pre-covid. I have asthma and do all that I can to keep my home clean and as free as possible of allergens and viruses. I rarely write a review like this and hope it helps discerning customers.

The manager stated he did not want to get into a political discussion when I noted my feedback. He missed the point and attempted to minimize my concerns. These issues are about professionalism and health and leaving the job as clean as you found it.

At Tucson Plumbing we take the health and safety of our customers very seriously, especially now. Please know that when you need our services, our techs will be wearing latex gloves and booties at all times while at your home or office, and we will wear a dust mask at your request. We also carry and use hand sanitizer and Lysol wipes. Safety first!

Called for a quote--rough estimate--for a water heater and installation. They told me that they charge $69 for the trip and estimate. It's waived if they do the installation. I said that we just need to know if it's $500 or $900. Sorry--need to come out. Can't I get  a ballpark figure? No--they need to come out.

MANY other plumbers gave me a range. Sorry Tucson Plumbing. You lose.

Expert quality job done right the first time. Highly recommended.

I have a new home in Civano and needed to add plumbing for a new water softener, water filtration system and the drainage for both with the loop back in the plumbing feed, not the plastic parts on the water systems.  Another requirement of mine is that it has to look good when completed, both inside and outside.  Not a hack job.

Ben from Tucson Plumbing came out, surveyed and discussed the possibilities with me on the estimation.  I liked the plan, accepted the estimate and scheduled the work.

Ben showed up on time and completed the work even better than I expected.  The final work looked terrific and performed as required, no leaks, even hooked up my water systems for me.

I called on a Wednesday to schedule a plumber to come out for a construction bid. We scheduled for Friday. They gave me a range of time that they would arrive which was 8am -12pm. They also told me about their 70$ bid charge that would apply to the bottom line if scheduled. All of that was fine, except they never showed up. Thank you, Tucson Plumbing, for saving me the 70$ and showing me up front that you can not be dependable! I'll go with the other bid that showed up promptly, for free, as they promised.

Tucson plumbing was extremely fast in getting out to my home. Their were very professional unfortunately they wanted about 10000 more then the other bid.

Great service can be hard to find, especially when you need help quickly. Tucson Plumbing not only fit us in the same day, but provided excellent customer service and professional, quality work!

Received an estimate for $650 to install a water filtration system that we purchased separately. I called to schedule the installation and was told that it would be an additional $200 because they had to run a line to our kitchen.  Ok, now the estimate is $850. The tech called on the day of installation and told me that it would now be a minimum of $1,100-$1,200. Seriously?!

They came out to do what turned out to be some very trivial plumbing tasks at a minimum of a $69 trip fee which was agreed to. Once they arrived they gave me the quote (on the spot) it was $429 for what eventually turned out to be 1.5 hours of work and 3 inexpensive parts that I could have purchased at Hope Depot for $15. The quote was $429 which lead me to believe that maybe they might needed 4 hours to do the job...... but actually took 1.5 hours! These guys are rip off artists! An honest plumber would have charged me for the time ($/hr) it took and the parts at a reasonable price. And to top it off, when the owner was contacted he did nothing to reconcile the problem. This place cares only about one thing...... themselves! Poor customer service and a greedy owner!  I would not recommend this place to ANYONE.

The quality of their work is not at issue here. They get two stars for exorbitant prices. We had them come out to replace a leaking seal in the toilet. Popped in a new seal, fixed. Then we asked them to swap out an old shower head for a new one that I provided. A couple twists, done. The bill came to $30 for the plastic ring (under $5 at stores), and $229 for labor.  I found that charge outrageous and told them so, but they insisted the charge was correct. If you call Tucson plumbing for any simple repair, be forewarned. Their pricing is inexcusable.

Special thanks to Tucson Plumbing.  We have a house guest who wanted to shower in our guest bathroom yesterday.   No water came out of shower head.  Since we don't  use that shower on a regular basis , we did not realize it wasn't working.  Called Tucson Plumbing and nice gal in office apologized that they couldn't come out same day but could send someone out next day.  Jesus came well before appointment time and got it fixed and up and running.  He expLained everything and explained the fees.  We were more than satisfied.

Update. They came out to snake a drain.

When the guy put the ladder up to get on the roof, he damaged the gutter.

He did discount the price by $25, but it's going to take all day for me to fix that gutter.

I've been using Tucson Plumbing for several years, and just had a new hot water heater installed. Also I use a water filtration system on my house and they just changed the filters. My water tastes great. Last year the water never quite tasted right even though they came to check it. I'm not an expert but feel they are a little expensive; however, in my case I like the customer service and the ability to reach them easily. They've never been late for an appointment.  The guys are always pleasant but I think some are more talented than others. In general I'm very glad they're there for my plumbing needs.

Was told someone would be at my house in the morning and NO ONE SHOWED.  How rude of them to think I have all day to wait around. Kept calling and being told they'd be there any second. The guy finally showed at 2:30. I find it very rude and unprofessional.

I called Tucson Plumbing today, Saturday, regarding an emergency. Their phones were answered by a friendly, knowledgeable individual. This was Saturday, yet Tucson Plumbing had the A Crew on board and ready to go. She listened carefully to our situation. Then, she immediately dispatched a friendly, knowledgeable professional who arrived on scene within less than an hour. What was our emergency? A drunk driver crashed into one of our homes. Yes! Crashed into the home and left a gaping hole along with a whole host of other damage. When the Tucson Plumbing Plumber arrived, he very professionally surveyed the scene and was busy working within minutes. He repaired underground lines, sweated copper lines, repaired wirsbo lines, and much, much more. Remember, it's Saturday and the evening is closing in. So, I walk over to him and say Im sorry that this problem occurred on a Saturday and it's heading toward evening! He responds by saying that he will stay until the job get's done.....and he does. Friendly, knowlegable phone response, early arrival, sharp professional plumber.....what more can you ask for?

This past Wednesday our tankless hot water went out for the 4th time. In the past, Tucson Plumbing has been able to diagonose and repair our problems. The hot water heater was putting out a code 11 which indicates that the gas is not properly igniting. This past April Tucson Plumbing replaced the igniter switch. When they came out on Wednesday, the plumber/tech came out without a gadget called a manometer, a standard and critical tool used to analyize gas pressure. When the hot water heater company refused to work with him without the tool (duh, the unit runs on gas), the tech said that his boss would not let him come back till the end of week, walked off the job, and totally screwed us. The good news is that hours later Pioneer Plumbing got us up and running.
I do not recommend Tucson Plumbing. I will never use them again for anything.