Cool Breeze Comfort Solutions

Update to my earlier 1 xStar rating (Yelp won't let me edit it!), Alan contacted me after my earlier rating and told me there must have been a misunderstanding, they somehow thought they were on a repair call - not a winter service request. He wanted to make things right, so he sent a Tech out to do a Summer Service of our systems (free of charge) - Colt S. was great, he took his time checking things out, then made a list of recommendations - things that could be done but were not essential. He also gave me a reasonable quote on a replacement unit for our aging one - he said it is still running ok, but may require some parts replacement in the not too distant future.
I raised them to 3-stars for making things right!

Bob Q.

I had a technician come out on 6/29 after my AC downstairs went out in the 100+ temps. He told me that my compressor was inoperable and left me with a quote for a new unit. I was charged $60 for the diagnosis. I had replaced my upstairs unit with Cool Breeze about 6 years ago so called them first. They didn't have any record of me buying from them. I thought this was very strange so decided to call around.
Yesterday I have another tech with Temperature Control Inc tell me within minutes of arriving that my compressor was fine! He got the unit up and running and cleaned off the coils (free of charge!) and recommended some basic maintenance. The unit is old but it's not dead yet. We will replace it at some point but it's not an emergency.
Bottom line the Cool Breeze guy was either incompetent or dishonest. Either way he didn't do his job and left our family (including a 6 month old baby) in the heat and charged us for it. I just called them to request a refund and they refused.
Don't let the urgency of air conditioning cost you thousands like I almost did.

I can NOT recommend this company. One of my AC units quit working so I had them come out. I purchased an inspection through Groupon for $48.00. The technician Louis was very polite and professional. He inspected the units and diagnosed the problem as being a faulty thermostat. He replaced the thermostat which is a cheap non programmable unit. The price they charged for the thermostat was $287.00 retail price for the unit (Braeburn 3000) is $33.00. I understand markup but are you guys serious? It's is partially my fault for allowing them to do the work, however they will not be doing anymore work for me.

Justin

I am posting this review for my husband after his experience with contacting Cool Breeze.  Cool Breeze is the company we originally purchased our unit from.  

I called Cool Breeze for an inspection on our unit that had been installed by them on 12/14/16, a 5-ton Rheem with a cleanable filter.

Monday October 25th - Maris (?) said employee coming out would give me info on a warranty. They sent Beau.

After inspection Beau responded that there was no issue with the air handler at this time. He mentioned their warranty program. He did not clean the coil (although the copy of the invoice said he did) and said that the 2-year warranty did not include coil cleaning. He then called me outside to look at wiring inside the condenser. A wire about 6 had parts of the insulation gone and looked like something had chewed it. Beau said that mice had ruined three wires (not chewed through). I told Beau that I had purchased the unit and system from Cool Breeze. Then I asked if we could put a ¼ spacing mesh to protect the wires and unit from mice. He said it would be $215.00 more to fix it without the mesh or I could buy the 2-year warranty program and not pay for this fix. When I said no to the warranty, he then offered to fix the wires and added on the mesh for free if I would buy the warranty. I again said no to the warranty. He then fixed the wires in 10 minutes, and I paid them $254.00. Also, I'd like to mention that on inspection there were absolutely no mouse droppings anywhere inside this area which there are in almost every case when a mouse chews on something. Right after he left, we noticed a new vibrating rattle in our inside air handler that wasn't there before we called them. After a few days I still couldn't figure out where it was coming from and I called the company to send someone back out.

Friday October 29th - Chris of Cool Breeze came out and said he thought it was caused by an improperly sized filter even though it had not made any noise before Beau came out. I had originally purchased the cleanable filter from Cool Breeze and they had made it to fit the air handler.  Chris then replaced it with a cardboard filter to see if the noise would stop then he left. It did not stop.

Monday November 1st - I called Maris back at Cool Breeze and she said no one would respond because of the bad filter unless I paid approximately $59.00 for a service fee. I stated that they had installed the ill-fitting filter and that Beau had created the noise problem.  She did not care and insisted on the fee. I decided at that time not to use them ever again.

BEWARE! We were hoping to find one of the Little Guys that would be more customer friendly with reasonable rates -NOT!    They advertise a special check-up for $69.00, but when the Tech shows up he looks to find something wrong and your check-up suddenly turns into a service call and the cost is now $200+! That is what happened to us. I wanted to get my unit checked before winter, when the Tech switched it from AC to Heat it didn't start up all the way, evidently a mouse or lizard had been in the attic and bent a tube that prevented full flow on the exhaust. The Tech spent less than five minutes up there - came down, went out and called his boss came back and handed me a bill for $200+, said your system works now, WTF? What about the $69 rate and system check?  The last company that did a pre-season check spent about an hour to make sure everything was up to standards! I guess I should have checked up on that guy, maybe he was eating lunch up there instead of working on my unit.....I will definitely never do business with CoolBreeze again they are just SCAMMERs, lure you in with a promise of a lower rate, BS!

Bob

These guys suck major ass when it comes to customer service. They are complete scam artist. They were just here at my house and installed a brand new A/C unit, which works worse than the old one they took out. It blows out 7 degrees warmer than my old unit, and can not cool my house. If you're thinking about using these losers, run away very fast and find a competent company.

Horrible services; our rental company uses nobody but this company. We had one issue with a pretty large water leak, repairs where done by the company 'CoolBreeze Comfort Solutions' they repaired the dry wall damage and all I can say is my 4 year old son can do a much better job than what this tech has done.

Onto the next issue, our water heater went out 6 days ago, company comes out because again that's all our rental company deals with out here and the tech looks and determines we need to have the water heater replaced and says we will get the quote over to you immediately so we can get this resolved. Quote just now was sent over today Monday April 15th (3 days) later and we still don't and won't have hot water for another two days all because this company 'Cool Breeze Comfort Solutions' failed to send over quote immediately like the tech said they would do.

We had our duplex HVAC Systems serviced today and we had both units get the once over by the Tech Colt Salazar! Colt was thorough and knowledgeable of the systems and very clear of his explanation of what was being done! Thanks for your attention to detail Colt! We hope to see you again in Oct-Nov for our next service!

Bad installation of a new unit required four visits to figure out and correct. Poor service, poor attitude, poor everything! Save yourself some hassles and pick a different company.

We have American Home Shield (AHS) as a home warranty company, but this review will focus on cool breeze comfort solutions. The AHS side was a little bit of a nightmare, but you need to understand that the home warranty company and the local businesses they contract with are not the same people. I feel that customers get frustrated and displace their grievances from the home warranty company onto the local contractors. Also, if you have a home warranty, the process is going to be much slower and difficult for all parties involved because you've added a third party to the negotiations.

I'm going to make this looong story short. While dealing with AHS was a little bit of a challenge, everyone at Cool Breeze was amazing. Our first technician Jay realized our compressor wasn't working, but he also climbed into our attic to ensure there wasn't a leak and even changed out our air filter. The main contact at Cool Breeze's office was Jennifer. She seems like a no-nonsense, get things done type of person and she is awesome! She was professional, accommodating, and extremely helpful throughout the entire process. Our last technician, Justin, who installed our new AC unit (the compressors ordered via AHS failed 3 times, twice was the wrong part, the third time was a defective compressor), is an extremely hard worker! He installed our AC yesterday and ran into some technical difficulties, but you can tell that Justin takes pride in his work and likes to make sure that everything is perfect! Justin stayed LONG after the sun went down. I went out there with a flashlight to help him see and he described everything he was doing and his thought process. I like learning from people who have knowledge and skills that I do not, and Justin was great at teaching me a lot of the basics while still staying focused at completing his work. So far, our AC is working perfectly and I wanted to thank everyone at Cool Breeze Comfort Solutions for all their hard work throughout the past month!

Also, in case anyone is wondering about my opinion on home warranties, I believe that it makes the process a lot more difficult. However, my wife is the only one currently working and I am once again a full-time student. There is no way we could have afforded all the work that cool breeze has done for us, but because we have this home warranty, we were able to get MOST of the cost covered. Yes, it is a headache sometimes, but just considering the dollars and cents I am glad that we had a home warranty.

Cool Breeze replaced my HVAC unit a few years ago and did a perfect and professional job. Additionally they have been doing the twice a year inspection of the unit since then, which has also been done in a very professional manner. I am an Attorney in Tucson and always appreciate excellent service, which I have received from Cool Breeze.

Lenny Teiber

They cancelled their appointment twice - once an hour into three hour window and the second time the evening before. A month later and I still haven't gotten service.

I prefer to give NO stars.  I thought I made my peace with this company when I finally replaced the unit they installed  in 5 years prior but when the smaller 5-year old unit failed to  work properly and the repairman from another company told me it was wired wrong, I just had to write a review. Not only were the machines only 5 years old but I paid each year for a warranty contract and diligently scheduled the company workers to inspect my units twice a year.  From the installation to the final days, Cool Breeze irked me. I could write five pages on this, and I have to the company owner, but I'll spare you.  Spare yourself, avoid them.

After two visits Cool breeze was unable to repair the stove of our rental house. Could not diagnose the problem. Tech was very friendly but highly incompetent. Claimed the oven/broiler was working OK ( it was not)  but would not stay long enough to realize that it would stop working after a few minutes. After second visit he managed to get the stove oven/broiler to work for about 15 minutes but it stopped working after he left. This scenario was explained to him several times- it works for a short time then stops working, never fully heating up -  He reported to our landlord that we did not know how to operate the stove, the problem was with us, not the stove. A call to the office explaining the ongoing problem was met with guarded opposition. It is admirable to stick by your employees, but when your employee is incompetent and you defend him you are by default, incompetent also.
Disgusted  and embarrassed we called Frank at Technical Repair Service. he is not a 'Tech, he is an appliance repair person who took the time to actually investigate and diagnose the problem - bad oven door switch, and repair it.
If you want to be jerked around, insulted, and have your time wasted with bull#@$3 call Cool Breeze. I you want your appliance repaired look elsewhere.

Cool breeze is a great locally owned company!  From the first day of using them (3 years) I have had prompt,professional and cost effective experiences. They call me to schedule the 2 seasonal check up visits.  Upon the window of time, they give you a call to inform you the technician is on their way. Once the technician arrives to when he leaves it's an easy,clean and thorough job. I had a problem with the master bedroom never cooling down (it's on the second floor), I spoke to the owner explaining that I'm looking to sell my house so we can get a solid nights sleep in the summer of hell's heat. He sent 3 technicians out to my home asap to add another vent in that room. They found that something had been placed inside the vent to lesson the amount of cool air flow to the room. All fixed and no charge since they really didn't need to do anything but remove an object (i.e. no charge for the service call).  I have and will continue to recommend this company to friends,family and clients. Once again it's great to use a locally owned company!

Our air conditioner quit cooling. We got hold of American Home Shield via email  and paid our $75.00 deductible online per their instructions. They assigned Coolbreeze in Tucson for the repair.  The tech came out the next day to check it out. We had one night without A/C in 105 degree heat!  The tech said it was low on freon and added 2 lbs. We paid $65.00 per lb as American Home Shield only cover $10.00 per ib for the freon.  The next day it quit cooling again. We called Coolbreeze direct and told them  they hadn't fixed the problem. They said they would schedule a tech out the next day at between 1-4 pm. Another night without A/C!  He got here about 5:00!  He added more freon as it was low again. After adding freon, he found that the shrader valve, where you add the freon, was leaking. He didn't have a new valve nor any tools to install it.  He said he would have to have American Home Shield approve the replacement. No word from anyone so we called American Home Shield and they said it would be Monday before they could approve the request!  Another 3 nights in this heat and no one cares! Now it's Monday and still no call from anyone. I called Cool Breeze  to see if they were coming out. Megan said you aren't on our schedule!  I said has American Home Shield approved the repair. She said I don't have anything. I asked her if she could call them. She said I don't have time to sit on the phone for two hours with AHS!  So I called AHS. They said the repair had been approved last Friday. She then put me in hold and called Cool Breeze. I don't know what was said but Cool Breeze said they didn't want to complete the service call. So AHS  reassigned the case to another company. They will be out today. I told Cool Breeze Their Service was unprofessional and I was going to file a complaint with BBB. Megan said go ahead and hung up!  Follow up:  Ambient Heating Systems came out and fixed the problem created by CoolBreeze!  Since the  Cool Breeze Tech had opened the Shrader valve without the proper tool, Ambient Air had to totally refill the freon. This cost me $450.00 for 6 lbs.

Checked A/C system; filled 2 pounds of refrigerant; figured out reason system was not coming on was because breaker was tripped.  i used $49 promotion from angieslist.com.   went fine; frank was professional and did the required work quickly.  i would use them again. i have had problems with others who wanted to do a whole bunch of expensive testing and bill me for it before topping of refrigerant but did not have that problem with this vendor.

This place is horrible. They do not check for leaks in your ac and they violate the EPA . They placed Freon in an ac without checking or diagnosing for a leak. They also overcharge WAY too much. I would recommend almost ANYONE ELSE. And when I called to inquire about the issue, the boss (I'm assuming) was extremely rude and tried to literally threaten me. I reported a violation with the EPA and waiting for a response.
- please note: I had to give one star. If I could give none, believe me I would!

What a terrible experience! Unprofessional and unorganized! My 78 year old mother had this company install an entire new HVAC system several years ago for $15,000+. They have changed ownership a few times I believe. She registered the system which extended the warranty through the manufacturer. When she has used them for regular maintenance over the years they were never good but mediocre. This past week has been a nightmare for her dealing with them. They would not honor the warranty that the manufacturer said was valid. She contacted the manufacturer who apologized for the poor service that she had received and they said it was not the first time they heard that about cool breeze. They referred her to another company And I will update this review with their name after we see how they handle things. So far, they have been nothing but respectful and professional when dealing with my mother. The owner Alan, of Cool Breeze called my mother back after realizing his company's mistake and offered to perform the service to the tune of $1700 for labor since he reluctantly admitted that the parts actually were covered under the warranty. I would discourage anyone from using this company.

This company is a farce. We scheduled a maintenance appointment for May 20th. Between 7am and 11am. No one shows up. Called company at 1pm asking where someone was. They said they had no record of an appointment. That's fine, mistakes happen. Say they don't have open appointment till June 4. We take it. They show up. We need a part. But... our warranty ended May 30th. Sounds like complete BS, how convenient that no one shows to our appointment prior. The manager Diana literally argued with me on the phone that they did nothing wrong. Total fraud. Find another company