Best Gas Furnace Repair in Saint Paul MN

Had a broken pipe. They were here in hours, worked fast and were friendly. Highly recommend these guys!

We had Legend Services do all of the plumbing and heating work with finishing our basement and it came out great. They were on time, very friendly. Left no mess behind, professional. I would highly recommend them to anyone I know.

Everything you could ask for in a great service company. John gave specific detailed feedback, weighed the costs and benefits of what actions to take, showed commitment to customer satisfaction and feasibility in price and functionality, and I got to learn plenty of baseline information about the specific problems that were occurring on my unit so I know why decisions are made.

Third time I called for service, first time I was disappointed. No phone call or note upon arriving home, so I wasn't sure if anything had been done that day. Also, the scary pipe banging I called about is still there. Sounds like it is about to rip through my wood floors every time it happens... I will fix that myself.

Then three nights ago the drain setting in my sink - that I had them install - popped right off. Don't think that is supposed to happen... I will fix that myself, too. (Dramatic self-pitying sigh).

I've called on Comfort Matters a couple of times now and I will say they're quick, on-time, friendly, and helpful. You should be prepared for a heavy sales pitch though. They will 'helpfully' suggest hundreds of dollars in extra fixes you didn't know you needed (and probably don't), like a $700+ dollar electronic air filter I 'need' to get because the regular pleated filters are bad for the HVAC system. They'll also spend a lot of time trying to sell you a subscription to their twice annual maintenance program. If you know what you need done, and can say no to a sales pitch, Comfort Matters will do great work. If you're susceptible to sales pressure, you'll probably end up spending a lot of extra money.
Excellent work, drop the sales pressure and they're perfect.

Still waiting for my rebate since June, I call   Excel energy, they said they never received my rebate application, then I call and text Michael to see what's going on, no response.

We found this company on Yelp.  We first started communicating over Yelp messages.  They said they would call me on Monday and they did.  We scheduled them for next Tuesday and they were on-time.  I really liked the text message reminders and a picture of the electrician before he arrived.  

We had a new outdoor light installed above our front door and two new outdoor power outlets.  He had a difficult job because the light had to be 50 years old.  I was right. It had Stucco over the inside electrical housing bracket.  After a few hours he had successfully completed the work.  There is zero chance I would have completed the installation.  After that we moved to the garage.  I moved everything from the walls and began drilling holes for the wiring.  I went back inside to take a few meetings and before I knew it he was done.  Great work!

Seems like maybe like many other service companies these days they are having trouble hiring the right people.  They have always been very responsive to service issues until this fall.  Have called multiple times to have them return to finish their fall inspections.  Can't be too busy to even call to say they will be back at a later date.  Cannot recommend this company anymore.

It's pretty rare that I give a one star review.

We just moved into a new house with an older thermostat. We wanted to replace it with our Nest thermostat, which we've had and used in many homes. My husband was unable to install because we needed to do some re-wiring. Per Nest website, this company is a recommended installer.

I called them up and spoke with Michelle. I told her what I needed and also, we would like to do a HVAC maintenance plan. She proceeded to go through the plans, also going into great detail about an electrical plan and a plumbing plan (neither of which I was interested in). It was a pretty long pitch. She said she'd email me all of the details so I can choose my plan.

Back to the Nest install...I explained we only had 4 wires and needed 5. I even pulled the current thermostat off the wall and we discussed what I saw. She said it was a $110 service fee plus $79 install fee. I agreed and we scheduled the appointment for today (7/5/19) between 12-5.

At 7:45 am, I get a call that Brian is on his way. Huh? I am 100% positive my appointment was 12-5, because I have small children and avoid early appointments as much as possible. So not a good start.

Brian shows up, introduces himself and immediately tells me one of our outside lights was broken and he could fix it while he was here. Then he went into a pitch about all of the things he can fix and install; redoing our recessed lighting etc. I just want my Nest installed. So he went down to the basement to checkout the furnace and electrical panel.

He explains we need to add a wire. He tells us we can buy one ourselves to save money. He does have one in his truck though. But for some reason, he was unable to install the Nest today. I tell him I'm confused because that was the reason for the appointment: install the Nest. He goes back to the fact we need another wire. I explain that I know that, I told Michelle that when I called to make the appointment. Brian stated no, this was an appointment for the estimate. What?! Oh, and that will be $110. Plus another service fee for when he comes back to do the actual install.

He should have been aware of what was needed for the install, as I explained when I first called. He had the wires in his truck. But he can't install. What a scam. We argue out the $110. I agreed Michelle told me about it, but I thought the service fee covered a provided service, not an estimate. I've never paid someone to give me an estimate.

He continued his sales pitch as he was walking out.

Yeah, I will not be calling them again. They're more interested in how much money they can scam you out of, than providing the customer with honest, reliable service.

I have used Genz Ryan 3 times before and had good experiences with them. This last time was not so good. The guy who came out  seemed hungry for my money. He really didnt know much about plumbing or gas questions either, which is fine, but just seemed to make up answers and general prices.  Before he looked at my AC for a yearly checkup, it seemd that he anticipated something wrong with it, even though it is 5 years old with no issues.  The only way I will use them again is if i can have one of thr same guys who came out before.

I called K&S asking for an estimate to a kitchen outlet.
Electrical guy visited. While here I liked his professionalism and so I asked for an estimate for a complete a roughed-in basement bath and bedroom (Plumbing, Heating and Electrical). I have the cash so why not? Within a day, he sent me an Electrical estimate for the kitchen outlet only and forgot all of the other electrical items. So I asked again and he sent the rest of the items moments later.

Things were looking good.

Plumbing guy (Dave) had to be asked twice to contact me, then he forgot our appointment and stood me up. We rescheduled, then he visited. Very polite. Days later I asked if the estimate was ready yet? He initially stopped responding to text messages and I had only received a voicemail of him flushing the toilet and talking to himself. He finally sent the estimate 5 days later, only after I reminded him via email. Then discovered he had forgotten two important parts: a new Sump Pump & fix a leaky pipe.  His answer to that was that the missing items would be time and materials. That's just code for I don't want your business.

I'll spend my cash elsewhere.

I am SO DISAPPOINTED I called and set up a service call to have them come out and give me a quote. they came as they said they would! that's Great, the tech was very nice. But for the $75.00 service call Jo said he had to do an energy check through my house.  So I let him go that's when the pressure started about how my houses power was so dangerous!  and then the upselling  started!  
I asked them out to give me a quote for diagnosing my can lights in the kitchen possibly adding two new receptacles and installing a light fixture that I had purchased!  This was however was just an opportunity for them to start up selling the first estimate was for this:  Diagnose my kitchen light install the fixture I purchased and check all my outlets to make safety first. The first quote for that was over $1200.00. My reaction Are you out of your mind!!  So Joe got Jeff on the line I explained to Jeff I just wanted a quote on the work I asked for!  Fair enough even though the current wasn't right.)   So then Joe gives me another quote for just DIAGNOSING my can lights in the Kitchen and installing the light I had Purchased this quoted was almost $900.00. I said No Way!!  So then. He called the office and told Jimmie that I was not happy with the quote and wasn't into the upswell.  So I said I wouldn't pay over $500.!  Jimmie said give her the diagnosis and light install and I will give her the package we have available for diagnosing plumbing AC furnace and something else and it will be $675.00. I honestly felt SO MUCH PRESSURE !  I finally said okay..
He took the switch plate off and put the tester to it pulled the can lights out and told me it's the can lights that are bad!  Okay!  That took him 10 minutes tops!  Then he started my light fixture which he didn't have the correct wire nuts for and he left in the middle of that.  
BEWARE !!!  This company in My Opinion is all about up selling!  So basically I paid $75.00 trip charge ( agreed) and $675.00 to have a light fixture installed and to tell me my can lights were bad.  Joseph came to the house at 2:15 and didn't leave until 5:30.  The pressure from this guy was so bad I didn't sleep a bit knowing I was RIPPED OFF!

I would never use Apollo or recommend them to anyone. They gave me the quote the end of April and we were ready to have them start in June and Tony said that had he known we were going to wait so long he would have increased his bid! 6 weeks is a long time between a quote and starting an install when we had framing and other work to coordinate? Then the guys show up a day or two later than scheduled and take longer than planned. When the weather got hot they disappeared for almost 3 weeks because they had to take care of their other customers according to Tony. They twisted a gas line that 2 Xcel Energy employees said was a safety issue and it took multiple emails to Tony and finally a not-so-pleasant call from the contractor to get them to repair it. Now the temperature is in the teens and my furnace doesn't work and it has been less than 6 months since the install. The service guys are nice and easy to work with but don't work with Tony - all hat and no cattle, as they say.

We had them as our only plumber for 15+ years. They used to be great. Until we need an emergency job done on our septic. Not only did they go well over the estimate, but when we'd paid in full the amount agreed upon, and asked for another month to pay the additional $2500. (We had already paid $13,000, 40% due up front) We had to be consistently diligent about getting them out to get the job done before the ground froze. We were not the least bit happy with the mess they left us in, after over charging to begin with.

Cody in Roberts is our go to plumber now.

Do not hire. Hired Dean's to help me while remodeling my home. Plumbing and electrical. The staff was friendly and they appeared reliable. On the second job I hired them for, I purchased their club membership program. Which allows for free in-home consultations and inspections. They called me to schedule an inspection on my plumbing. They called the evening of and canceled. They wanted to reschedule for June. I said sure. They never replied...
I hired them again to fix a leaking drain on my sink. They called an hour before the scheduled visit to cancel. The staff was rude and condescending over the phone. I had used vacation from work to be present for the repair. When complained about my inconvenience, the girl on the phone became snarky. I'm a busy person (like most adults) and it is important to not be jerked around. Time is money...Once they get your money, they don't seem to care about you. I wouldn't trust the company. The guys I met were nice, but they are a mess. Over priced, unprofessional, unorganized-and unreliable. $3000 for 15 feet of gas line and 3 outlets installed. You'd think they would care about their customers. ‍

Prompt and friendly service was the best part of our experience. We had a main line sewer clog, Tony arrived to clean out the sewer pipe, the machine did not work and required repair. Tony and Austin returned and ran the cleaning tool down the sewer along with the sewer camera to assess the clog / problem. Their assessment was a $2200.00 sewer clean out was what was required with a 90% chance to fix the problem. After Tony and Austin left our home, I called another plumbing company for a second opinion.
They came out, assessed the problem and were able to repair it within 30 minutes. They use the same tools that Tony and Austin used.
Hero plumbing attempted to deceive us into believing we needed a major repair. Very disappointed in this unprofessional behavior. We will be contacting the Better Business Bureau.

We had contacted last night for emergency service as we had no heat. We talked to dispatch who talked to the tech and stated he couldnt guarantee that he had the part available but had something that may work. Dispatch stated we could have someone out first thing in the AM between 8-10 with the part. She explained to turn on our faucets and advised if we had any heaters to run to assure nothing would happen tonight until AM.We contacted office at 9:15AM to check status and we were then told the appointment was set between 10-2?? We then told them about our convo last night and was transferred to ztephanie who reached out to tech and was going to call back.. NO CALL. We called back at 9:45 spoke to gal who said that someone was to have called us back 20min ago to update status but since we didnt receive the call gal stated that the tech is on an emergency call and we were the next appointment. 10:45 no service tech called back spoke with Manager Kristi who couldnt tell us how many more appointments were before us and stated that she is unsure of why we were told we would be first appointment in the AM. 11:20 we cancelled our appointment as the attitude and lack of communication that we were given implied that we would be getting nicked and dime for following up on an appointment. I never experienced such horrible customer service and I would never suggest this company.