Best Gas Furnace Installation in Saint Paul MN

I have had a couple of service calls on my aging furnace, had a new smart thermostat installed and a water heater replaced by Metro Heating and Cooling. The service has been great and as far as I could tell by shopping around their pricing is also great!

One thing that really stood out was their honesty. They pointed out that my furnace is nearing the end of its life, but they did not push to sell me a new furnace. They recommended repair but cautioned that a new furnace will be needed within the next few years. From past experiences other companies would have jumped at the opportunity to convince me that I needed a new furnace now. When the time comes I will definitely be calling Metro to replace my furnace.

The best in the business! We've used them a few times now and they never fail to exceed our expectations. Fast, friendly, and professional service. We will definitely be calling Legend the next time we need heating, ac, or plumbing work done. Thank you, Erik, for getting our ac fixed so quick!

Everything you could ask for in a great service company. John gave specific detailed feedback, weighed the costs and benefits of what actions to take, showed commitment to customer satisfaction and feasibility in price and functionality, and I got to learn plenty of baseline information about the specific problems that were occurring on my unit so I know why decisions are made.

Third time I called for service, first time I was disappointed. No phone call or note upon arriving home, so I wasn't sure if anything had been done that day. Also, the scary pipe banging I called about is still there. Sounds like it is about to rip through my wood floors every time it happens... I will fix that myself.

Then three nights ago the drain setting in my sink - that I had them install - popped right off. Don't think that is supposed to happen... I will fix that myself, too. (Dramatic self-pitying sigh).

Terrible service and quality of products. They have no emergency services and install subpar equipment. I spent over 15k on a new HVAC system. It's failed multiple times and they have had to replace the entire furnace once already. The system is less that TWO YEARS OLD!!!! Now it's 100+ degrees out and the AC is down. Again. And I can't get them to even call me back from their emergency line. Absolute scam!! I think they pay for positive reviews. I plan on bringing a suit against them and the monthly contract they says gives you priority which is BS.

Actual installation process of new HVAC system was fine. However, he was supposed to submit a $450 rebate for us- never did or said he did and maybe used the wrong number. I have now reached out to him in every way possible with no response. My texts to him make it seem that he has blocked me. So that sucks. Michael, if you see this, all I need is the info for you so I can submit it myself and get the $450 back that is owed to me based on our agreement, what I paid and what you said you would take care of.

Totally unprofessional to ghost people like this.

When we bought our house, it had significant plumbing issues that needed to be addressed. The listing agent for the house had used Erickson for winterizing the home, and since they were already familiar with the house's quirks, we used them for our plumbing issues. Every single time I called the Erickson office, Zach went out of his way to help me. His staff was great - knowledgeable and able to put things in non-plumber terms for me. We will use Erickson again, although I hope we don't need to.

Had them install a new furnace and air conditioning system which was done very professionally with attention to detail along with cleaning up some hoses, pipes and wires while they were at it.  I would have given them 5 stars but there were some small items that were not conveyed to us at time of installation but were taken care of quickly upon their visit they provide free of charge for the first check up on the entire system which included testing furnace operation, gas fume sample and a complete cleaning of the air conditioner to remove all dust, dirt and junk accumulated on outside component.
I would definitely recommend them to someone looking for a complete new system.

I was looking for someone to put in a new air conditioner, water heater and water softener.  I ended up choosing Air Mechanical as they were up front with everything.  Installation for all too a few hours in one day and all the components are working great.  I would recommend these guys.

Did not show for 8am to 12 am appointment. No call to let me know they were busy, I called them.
Reschedule 3 days later. Showed 40 min. late.
From start to finish (including 4hr. Service window) 6 & 1/2 hrs.
- Fixing toilet (float & valve mechanism) $365.00.
- total time wasted for me....., 9 & 1/2 hrs.
- technician very attentive & checked other plumbing for issues. Total work no more than 1hr.
Very disappointed w/my experience. Plenty of other plumbers in the Metro area to pick from in the future

Good:
They have a very helpful receptionist!!!
that is it.

Bad:
Two weeks I was chasing them to set up appointment.
Sales rep showed up almost an hour too late.
After a week of silence, I contacted them and received a quote for just a small part of the project.
Never received a full quote not info for the project.

I do NOT RECOMMEND this company for your service.

BAD EXPERIENCE:

Heidi changed the times for this appointment three times then today they were suppose to show between 1-4.  At 3:45 I looked outside and their truck was in my driveway with the guy talking on his phone.  I unlocked the door and waited for him.  Heidi called at 3:55 to say he will be late and is on his way..I told her he was in my driveway but NOW he was gone.  They wanted me to wait even longer...  Guy Never called nor knocked on the door.  They want YOU to be on call for THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We needed HVAC work done, and they were recommended by the manufacturer.  They came promptly and needed to order a part.  They missed their window to install the part by 3 hours.  The trip fee for the first trip (10 minutes, mostly spent processing my credit card) was $149, and the labor cost to install the part (in under 15 minutes) was $140.  I will use someone else next time.

We had them as our only plumber for 15+ years. They used to be great. Until we need an emergency job done on our septic. Not only did they go well over the estimate, but when we'd paid in full the amount agreed upon, and asked for another month to pay the additional $2500. (We had already paid $13,000, 40% due up front) We had to be consistently diligent about getting them out to get the job done before the ground froze. We were not the least bit happy with the mess they left us in, after over charging to begin with.

Cody in Roberts is our go to plumber now.

Housing inspector said we needed to replace about 6 feet of venting pipe for a dryer.  Needed to use a licensed plumber.  Deans came out and quoted $950 !!! The job would involve 2 guys for a couple of hours....there would be supplies needed, like tape.... The guy could hardly keep a straight face talking to my son about the job - apparently smirking the whole time.  I would tell anyone who needs a licensed company to call ANYBODY else!!!!

I live in Kenwood, a neighborhood where we are  price gouged constantly.  I am trying to get my elderly mother out of a house that is falling apart.  Each year I have a 5-10 K repair surprise.  Each year I try to have the furnace systems inspected.  This year is no different.  Hero to the rescue to check on my new water heater that seemed to not heat.  I ended up having a minor plumbing repair. While there the tech offered to check the furnace pipes and bubble tested them.  He then said there were numerous leaks he had to red tag my system and turn off my furnace.  This led to a quote to replace the whole piping system for ~5K

This did not pass my sniff test so I had CenterPoint come and sniff test it and they found one baby leak and also red tagged my system.  

Today I had McQuillan come and they found the one and only leak also found by CenterPoint and gave me a minor quote commensurate with the leak!   Shame on you Hero.  Your no hero of mine and need a new name.  I felt taken advantage of when I was the most vulnerable in the midst threat of gas leak.

This company attempts to take advantage of the elderly. They gave my parents a quote for almost 6k for a new ac unit. They told them it was shot because of mouse problems. They called another company and they repaired it for $140.00. Do not call these incompetent fools for any reason. The friendly voice when you initially call is a con that will cost you a fortune. Heed my warning! You will forever regret this mistake.