Best Gas Furnace Installation in Saint Paul MN

We needed a new furnace and decided to go with Metro. It took a week for us to actually have the furnace installed, and during that time our home maintained a chilly 59 degree temp. The installation went well and they were respectful of our home and cleaned up when they were finished. They did discover on the day of installation that our air-conditioner coil was damaged, so that ended up costing us an additional $800, which would have been nice to know up-front, but I guess that's not possible until the furnace is taken apart. A week after installation, our furnace quit working. They came right away and discovered that the ignitor switch was bad. It took 1 day for them to order the part and get it installed. They gave us space heaters to use in the mean time. It was disappointing to have a problem so soon after getting the new furnace, and we hope this doesn't mean we have future problems to look forward to.

Legend Services installed a new Day & Night brand furnace in our home today.  Their service was thoroughly knowledgeable and professional from initial visit to assess the situation, to their estimate, and the actual installation.  They arrived on time, completed the work very neatly in just a few hours, and cleaned up spotlessly when they were done.  I would highly recommend this company for heating, A/C and plumbing work.  Truly one of the most professional service providers with whom I've worked in the 29 years that I've owned the home.  Thanks for an excellent job!

Everything you could ask for in a great service company. John gave specific detailed feedback, weighed the costs and benefits of what actions to take, showed commitment to customer satisfaction and feasibility in price and functionality, and I got to learn plenty of baseline information about the specific problems that were occurring on my unit so I know why decisions are made.

Very friendly and fast service. He knew exactly what was going on with the AC. He was the best!! Highly recommend!!

I've called on Comfort Matters a couple of times now and I will say they're quick, on-time, friendly, and helpful. You should be prepared for a heavy sales pitch though. They will 'helpfully' suggest hundreds of dollars in extra fixes you didn't know you needed (and probably don't), like a $700+ dollar electronic air filter I 'need' to get because the regular pleated filters are bad for the HVAC system. They'll also spend a lot of time trying to sell you a subscription to their twice annual maintenance program. If you know what you need done, and can say no to a sales pitch, Comfort Matters will do great work. If you're susceptible to sales pressure, you'll probably end up spending a lot of extra money.
Excellent work, drop the sales pressure and they're perfect.

My kitchen faucet had some horrendous water issues to the point it was barley a trickle. After hiring another plumber that diagnosed the problem who then left me with no running water, I was in desperate need of a plumber. Mike was super responsive came by to fix the kitchen faucet on Friday. He was prompt, very pleasant and his customer service skills were fantastic. He went above and beyond and also fixed my garbage disposal. I was so impressed with the amazing service and such a good price! I will always always be calling Valley plumbing in the future!

We have had two urgent problems. A toilet had parts snap off in the tank - no flushing. We briefly debated do it ourselves.  We found Erickson Plumbing on Yelp and connected with them. A very nice gentleman showed up promptly and solved the toilet problem.

We've been missing a programmable thermostat. We revisited Erickson and they quoted us a fair price including bringing a thermostat. A very nice lady, Marie, showed up and made it all happen. It's great to wake up to a warm house. Okay

Had them install a new furnace and air conditioning system which was done very professionally with attention to detail along with cleaning up some hoses, pipes and wires while they were at it.  I would have given them 5 stars but there were some small items that were not conveyed to us at time of installation but were taken care of quickly upon their visit they provide free of charge for the first check up on the entire system which included testing furnace operation, gas fume sample and a complete cleaning of the air conditioner to remove all dust, dirt and junk accumulated on outside component.
I would definitely recommend them to someone looking for a complete new system.

Always satisfied with Air Mechanical, I have been using their services for over 20 years.

Nice people and friendly, however  I was quoted a basic 50 gal water heater replacement at $6500.  That's ridiculous.  I don't trust them anymore.

An absolutely awful service. We had our furnace replaced by K&S. After inspecting our system, they installed a natural gas furnace instead of what we needed which is a propane one. This mistake is almost unbelievable for a heating and air company. After they convert it to propane and get it running, we find a propane leak where they were working. We attempted to get them out to fix the leak, but they first show up without the tools to pressure test our system to find the leak and then send a totally different guy who doesn't even show up to our house. I gave up with them and called a different company who was out within the day, leak was found and fixed immediately. All in all, K&S is NOT worth the hassle.

My service technician was Mike.

He called ~20 minutes ahead of arrival, which happened to be before the service window so I had to rush home from work, which is somewhat frustrating.

When I got home, he had been sitting in my driveway for 5-10 minutes, and handled the ordeal professionally, even though it was frustrating for both of us.

Then he did normal inspection-type things.

At a point, he realized one of my fuses wasn't working. He didn't have any spares in his truck, so he ran out to a store to buy more instead of leaving me to fend for myself. It was much appreciated.

Finally, let's acknowledge that my dog was probably the worst host in the history of the service industry. My pup didn't stop barking/growling the entire time. It was really embarrassing, but Mike patiently ignored him.

The service was expensive. But it's HVAC service. It's going to be expensive 100% of the time. Charge it.

Called to make an appointment. Booked it for June 6.  Called to confirm and they didn't have the appointment. ok I just have had he wrong company I thought to myself.  They immediately called me back to say they had a new system and some apts weren't transferring and they would be there between 8-12  ok cool I can deal with that.

I get a text msg (picture attached) the night before saying they would be there between 10-1130. Cool! Narrowed down time.

Strike one: they're not there by 1140. I call the main office and they said he's finishing up with another appointment.

Strike two: I say ok will be be here by noon?  I got a text last night saying he would be here by 1130!  No they said. The system is sending them out and shouldn't be. Your window goes til 1230.  By 1 I asked ?  They can't confirm and asked if I can reschedule.  No thanks. If your company can't keep on schedule and has a messed system that says all I need to know about your service.your  time is money. So is mine and I'll be giving mine to a company that has working scheduling systems and technicians who keep their time slots.

Strike 3 Apollo. You're out.

We had them as our only plumber for 15+ years. They used to be great. Until we need an emergency job done on our septic. Not only did they go well over the estimate, but when we'd paid in full the amount agreed upon, and asked for another month to pay the additional $2500. (We had already paid $13,000, 40% due up front) We had to be consistently diligent about getting them out to get the job done before the ground froze. We were not the least bit happy with the mess they left us in, after over charging to begin with.

Cody in Roberts is our go to plumber now.

Had all the water shut off valves replaced in my house- well paid to. They skipped the one behind the fridge and then had to call them back because they screwed up hooking up the hot and cold water for the washer. No one apologized- just said I didn't have to pay the service charge because it was their error. Didn't make me feel comfortable calling them again

Our furnace went out when we were in California on vacation.  Our 23 year old daughter called and had an emergency tech come to the house.  Despite being club members we were charged $189 fee.  The tech diagnosed the problem and said he had to order the part.  He put the part and service fees on my 24 year old daughters credit card saying he couldn't use the card we normally pay our monthly fee with.  We cancelled the repair when we got home in lieu of getting a new furnace and not fixing the 22 year old furnace. I have called 3 times over the last 6 weeks trying to get the refund for the part that was never installed.  Lots of excuses and no refund.  I am going to be reporting them to the Better Business Bureau as well.

I had to call the office staff on a couple of occasions after installation and speak to a staff member Alisha not only was she rude on both occasions but very unprofessional. I am happy with my product and the service people I dealt with but there office staff could use an upgrade.