Best Air Duct Repair in Saint Paul MN

Our contractor used Metro Heating and Cooling to relocate an AC unit that was placed in our 1920s bungalow attic.  We were extremely disappointed in the service.

Warning, I'm going to rant a little.  If you read nothing else, read this: if you have Metro perform any service to your HVAC system, make sure it works before letting them leave and paying the bill.  

The central air in our home had always worked perfectly, but it needed to be moved due to renovations we were doing on our attic.  We had installers from Metro come out to move it.  Apparently, we needed to be more specific and tell them it still needed to WORK after moving it.  The job was around $3000.  It did not pass the first city inspection due to them using the wrong tubing in the duct work.  They came back out to fix the tubing.  Once that was updated to meet code, no one thought to turn it on to make sure it worked?  Sure enough, 90 degree heat came to MN later that week and we discovered it was not working.

Long story short, it took four ADDITIONAL service calls to get the AC working.  Apparently, this company thinks it's perfectly OK to leave without having everything fully fixed.

The most unprofessional response came last Wednesday, after we had arrived home from a long weekend at the lake.  The AC had been working on Sunday morning when we left, after 3 of the 4 additional service calls.  When we came home to a broken AC unit (again, on a 90+ degree day), I called Metro.  Paul, who answered the 24 hour maintenance line (side bar: I called him one morning around 8:00 am and got a call back at 9:30 am, he'd been sleeping he informed me), asked me if I had changed the filter, and informed me that any additional work would probably not be covered by the original work warranty.  Well, Paul, you've had 6 HVAC people out here in the last week, did one of them check the filter?

Legend Services installed a new Day & Night brand furnace in our home today.  Their service was thoroughly knowledgeable and professional from initial visit to assess the situation, to their estimate, and the actual installation.  They arrived on time, completed the work very neatly in just a few hours, and cleaned up spotlessly when they were done.  I would highly recommend this company for heating, A/C and plumbing work.  Truly one of the most professional service providers with whom I've worked in the 29 years that I've owned the home.  Thanks for an excellent job!

Lange's Plumbing & Heating have provided us with superior service for years. Jim and his crew have been quick to respond to our needs, efficient in their work and always priced fairly. It would be easy to take advantage when there is no heat in the middle of a cold Minnesota winter or suddenly you find your hot water heater has failed........they simply respond like professionals.

Fast, fair, friendly and with the quality workmanship we need. For us it is Lange's Plumbing and Heating!

We are SO HAPPY we called H2C Heating, Cooling, and Plumbing for a second opinion on our malfunctioning older boiler!  We originally called the people with all the billboards in & around NE Mpls - they came away with Inform customer to replace boiler it's not worth putting over $3000 into it.   Well, I just had this niggling feeling that something was not right about this - ended up finding a recommendation on the Facebook page North House for H2C -- $290 later we are up & running with heat throughout the house! myH2C.com

Always prompt.  Quality work at a fair price.

Very poor experience. I reviewed this company recently.  The owner responded back. The owner was responded to.

As I understand it no review can be removed by the company being reviewed. I was able to find and read the review until just after the owner Corey responded. Where is my review?  Has Yelp also been less than honest/ethical?  Bottom line, I was deceived. I was told there was a hole in the back of my furnace and that the furnace needed to be replaced. Total stress-out. I'm past retirement age,  working as a nurse... yes, through all of our covid and it's uncertainties/stressors, paying off a furnace loan I had no choice but to take out. I was shown a picture of a hole that was supposedly in the back of my furnace. I also just had had my furnace inspected by this company and received a perfect bill of health. I was never shown the actual back of my furnace either, by the way. Shortly after, my neighbor told me there was no hole.  I kept quiet out of embarrassment for falling for one of the oldest tricks in the books. I would never recommend this or any other company that puts money/greed before truth. Appalling isn't it? I'm writing this because others have likely become victims. Maybe this will help so others will not become victimized. This has rocked me. I'd like this company to publicly admit and apologize for their unethical practice(s).
Kathy.

Mike is amazing. Response time is fast, the service and communication are top-notch and what homeowners desire when repairs are needed.  Mike responded, got a free quote out, and replaced the a/c unit in less than 48 hours! Call Mike!

BUYER BEWARE!  I WAS CHARGED $530 TODAY FOR A JOB THAT RUMPCA WOULD HAVE CHARGED $250 FOR ONE YEAR AGO:  PLEASE READ ON:

RUMPCA NO LONGER BILLS CUSTOMERS BASED ON PARTS AND LABOR.  I Just spoke with Mr. Rumpca on the phone and he explained to me We stopped doing that a year ago.  The least they could have done for a long term customer was tell me up front that parts and labor charges are out the window. Mr. Rumpca further explained  We now charge a flat rate.

IN CASE YOU'RE WONDERING WHY RUMPCA NOW CHARGES A FLAT RATE here's how it works straight from the mouth of a reputable small business organization: When a small business is paid a flat rate for completing a service, it can make more money by performing more services in a shorter amount of time  Unfortunately that means you, the customer pays more.  In my case a lot more. More than double the price of what I would have paid under Rumpca's prior labor and parts pricing system.

My furnace was not working properly yesterday. So I called Rumpca and they stopped by. They ended up replacing the gas control valve. Under Rumpca's prior practice of charging for parts and labor the total cost would have been $250. Here's how that breaks out:

- LABOR $150: According to Homeguide The average cost for a service call is a minimum charge of between $75 - $200 and that is applied to the first hour of labor.  I'm using $150 which is near the top of Homeguide's range.
The technician was at my house for 1/2 hour - SEE TWO PHOTOS AT BOTTOM. Here's what he did:
1.) He looked in the error code window on the front of the furnace and it indicated that the gas control valve was bad
2.) He removed 2 screws and took off the furnace door
3.) He detached 2 electric quick disconnects from the existing gas valve
4.) He backed off the 2 threaded fasteners and removed the existing gas valve
5.) He rubbed thread sealant onto both threads and attached the new gas valve
6.) He plugged 2 electric quick disconnects into the new gas valve
7. He ran a quick pressure test
8.) He refastened the furnace door with 2 screws.
THAT'S $430 DOLLARS FOR 1/2 HOUR OF LABOR - THAT IS WHAT I PAID UNDER RUMPCAS FLAT RATE PRICING - UNDER THE PRIOR LABOR + PARTS PRICING MY LABOR COST WOULD HAVE BEEN $150.

- PARTS $100:  The gas control valve Rumpca installed is sold on Amazon for $75.  Since Rumpca is a business, they pay about $50 for the valve. Assuming they double that to make a profit on the part, $100 for parts.

- TOTAL COST THAT RUMPCA WOULD HAVE CHARGED ME A YEAR AGO WHEN THEY WERE STILL CHARGING A FAIR PRICE BASED ON PARTS AND LABOR WOULD BE $250 ($150 labor + $100 parts). UNDER THEIR NEW FLAT RATE PRICING I WAS CHARGED $530. That's right!  $530 dollars for 1/2 hour of labor and a part that cost them around $50.

YOU NO LONGER RECEIVE AN ITEMIZED BILL THAT BREAKS OUT PARTS AND LABOR - Just a single line with the final amount.  It's like taking your car to the auto mechanic and paying an expensive bill and you have no idea how much you paid for parts and labor - Since you're not a car mechanic or in this case a heating and a/c technician you have no idea how the costs break out for the parts and the labor - Not exactly good for an informed consumer but great for the small business, in this case Rumpca.

RUMPCA IS NOT THE REPUTABLE COMPANY THAT I'VE BEEN DOING BUSINESS WITH ALL THESE YEARS.  In my opinion their new business model is to gouge as much as they can from the customer with flat rate pricing and manage their Google reviews so they look good (That night after they preformed the service they solicited a Google review from me via text message just like shady online companies do).

I will be filing a formal complaint with the Minnesota Attorney General and the BBB - Rumpca should have notified me up front that I was no longer being charged for parts and labor as has been the case for many years.  Morally suspect to say the least when a company changes their terms of service without notifying an existing customer.  I will also post my review on all other online review sites so others know the score.

This was a good experience. The guy who came (Joe) was really a super guy and he did a good job. Cleaned up after himself and explained everything he did. I need a reliable plumber in the rolodex and I will call this company again. The price seemed fair for the work he did and better quote than I got somewhere else.

Seems like maybe like many other service companies these days they are having trouble hiring the right people.  They have always been very responsive to service issues until this fall.  Have called multiple times to have them return to finish their fall inspections.  Can't be too busy to even call to say they will be back at a later date.  Cannot recommend this company anymore.

I 'won' a free humidifier.  Air Mechanical installed it in the furnace system and I was set up.  Shortly after, a transformer failed in the furnace.  They came back and installed a new transformer at a cost of nearly $400.  A couple days later, that transformer blew the internal fuse.  Air Mechanical returned and installed a new transformer.  I made sure the humidifier was never turned on until I got in a new furnace, it was worked great ever since.  And no, Air Mechanical did not install the new furnace and will never be back in my house.

All you could hope for in a HVAC company. Prompt, honest, affordable and even a little funny. Highly recommend.

Didn't honor a promotional price for plumbing service and then fixed the problem like a 5 year old. Unprofessional and incompetent, I would not use their services.

made appt for furnace tune up 2 months in advance the day of appt I called to find out what time they would be here and they would have to reschedule again for the 3rd year in a row. I will never call them again!

I got hosed really bad on price. More expensive than an overpriced attorney's hourly rate. It was beyond 500 bucks an hour... To add insult to injury tech left tubing in front yard.

Had water dripping out my AC unit in a weird place. Apollo repair person came out and honed in on the problem within two minutes. He pulled off a connector to the drain line that was full of sediment keeping the unit from draining properly. He rinsed the part out in the sink, screwed it back in and voila! $239 dollars spent. Shame on me for not inquiring what the trip charge is ($149 just to say hello). $90 for him to rinse the gunk out of a plastic piece and screw it back in left me feeling screwed. Won't be calling them again.

No idea of the quality of this service as they never showed up for my scheduled tune up appointment. I waited over 2 weeks for an appointment and when the person didn't show up I called them.  First I was told I had the wrong date. I did not have the wrong date.  They called me back and said they had to reschedule my appointment but had FORGOTTEN TO CALL ME.  We had cleaned out the furnace room and were awaiting the results of the inspection to determine if we could do another home improvement or if we'd need a new furnace in the near future.  They REALLY caused problems for us by doing this!  I wouldn't waste my time with this company as they are obviously unreliable and have little concern for anyone's schedule other than their own. There are better providers out there who will put their customers first.

DO NOT TRUST  Service Today Company St Paul MN.

Electrical  problems
This company is  NOT TO FIX IT
Do the diagnostic instead, he charged me $851.75.
I don't want diagnostic, I just want light fixed, what reason they are offering  diagnostic instead of fixing ?
And instead suggested an unnecessary expensive wire replacement.
$2600.00 to $74,900.00  this is crazy

(Internet electrical  diagnostic prices are $87.00 to $111.00 plus tax.)

Fixing Electrical  problems in my area
I do know, My area is $150.00 to $300.00 the most,
And  my case wire is already included in the price,
They didn't know

Maybe better to  File a Complaint  MN Department of Human Right/Minnesota Government   PH 651-539-1133