Best Thermostat Repair in Orlando FL

I use Protec for everything these days. I started using them when my water heater needed a repair, and then for my air conditioner checkups and repairs and now for my plumbing issues.
I am part of Protec's comfort club, which gives me ten percent off of their other services when I need something done. This has been beneficial. I joined the comfort club when I started using them for my air conditioner check ups. They have been very helpful and in fact, through them, I had a new air conditioner installed. My two units are still working and the new unit has an exceptional warranty.
Protec is good about making their appointments on time. They give you a three hour window and typically a heads up when they're on their way. They work late too, which is nice cuz things like broken water heaters and non functioning AC units are kind of an emergency. I do recommend them. All the technicians have been wonderful. The AC guys got a dead squirrel out of my attic. The plumbers came for a second visit when they found out my issue was not 100% solved and they did not charge an assessment fee for the second visit. I only had one guy track some mud into my house while he was working on things.
Aside from that, their office is very helpful and gets back to you almost immediately. I had one issue over Memorial Day when they didn't call me back. Apparently they were on the phone for two days straight with other customers calling in and did not have a chance to check their voice mail. So if you don't hear back within two hours, call again. I've had a lot more luck with their online contact system via email.
They are very good about emailing, calling and texting. I have electronic copies of all my bills. They also keep records at the office.
I found Protec in a file folder from the prior owner of this home- he bought the water heater from them. And they have regarded me as the initial owner despite the handoff. I had no issues with them servicing their product even though I'm the second owner. What a great company.

The fan on our ac litterally fell off and the part needed to be replaced. When I spoke with Lynn she was extremely friendly and got all of my information and got me scheduled for the earliest appointment available. When Hector arrived he was extremely professional and he followed safety protocols wearing a facemask and keeping physical distance which made me feel at ease. He did an initial check of pur system and gave us a fair quote for the repairs. Because the part needing to be replaced was under warranty he had to go and get the part,  but normally they have replacement parts in the van. But under the circumstances of the warranty this was fine. I was contacted several times by the office to give me expected return times for later in the day and when he returned he want right to work to get our ac up and running once again. Thank you Hector and all of the office staff that were able to help get us cool again!

We are enrolled in Protech's comfort Club where they come out to do yearly maintenance (ie.cleaning outside unit, checking inside unit and changing of filter. They are very professional and courteous. And do a great job maintaining our AC. We have no problems or issues with our AC and would recommend Pro-tech services.

We bought a hot water hater from them last year and the thermostats went bad after a little more than a year.  Out of desperation I agreed to have them replace both thermostats not realizing at the time that they were grossly overpriced.  It took the tech about 30 minutes to replace them both and cost over $600.  The part costs $20 so they really must be paying their techs a lot of money or ripping people like me off.....shop around!

Rip off price gouging. They wanted to charge $380 for a $12.63 transformer and wanted to charge $238 for a 20 minute to 40 minute labor time.

DO NOT USE THIS COMPANY TO FIX YOUR A/C SYSTEM. Technician came out for minor repair to end up making things worse. Decided to start fixing system without consulting me first with how much the repair would be. What company does this??? Now company not taking the blame for any of it's mistakes. Service manager has the worst customer service skills and makes one more upset at every step. Don't make this expensive mistake. Take your business elsewhere. Don't say I didn't tell you so!!!