Best Gas Furnace Repair in Orlando FL

Waiting on service is a torture! .... I just want to cry. We bought their new unit less than 3 years ago.... We managed monthly clean up by ourselves... until May 2023 when AC broke down. I called and 5 days later they said it was the thermostat... cost me $600 to replace it. The following month... in the middle of June 2023 AC broke down...again. We pay the $300 comfort plan and the visit of $150. But again this month (Friday, July 21, 2023) at 98F insiste my home AC is out.... AGAIN. I called and guess what? No one can come until Wednesday the 26th in the middle of this scrutinizing relentless hot summer and to make this worse, my elderly mom who lives with me can't even breathe... I cannot afford a hotel stay and I cannot leave my mom alone in a hotel.... Already bought fans for us, but it's just blowing hot air. I just have to wait in this hot summer days to go by, holding to their Confort Plan to really work. I just hope they do come clean and don't play with people life. (Fingers crossed)

Thank you so much for your service! Johnathon Stewart, he explained what had to be done and he did an excellent job. Everything is working great. I will  recommend you to everyone. Thanks! Maria del Carmen Vazquez

A neighbor recommended Pro-Tech when I came to Florida about 2 years ago, because one of their techs was a member of his church.  Not the best reason, but one of the heat pumps wasn't working when we moved in, so we called Pro-Tech.  The guy who came out couldn't have been nicer, found a loose wire, and didn't even charge us.  

Since then, we've had two other minor issues, for which we were charged over $350 each.  Seemed steep, but I still relied on the honesty of that first technician.

Then we had a system that failed.  Again, the technician who came to the house was great - but what I discovered was dirt back at the home office.

To begin with, I knew that this would be a substantial repair, so I *finally* checked some reviews on line and found a common theme: ridiculously high prices.  As this played out, I confirmed that Pro-Tech charges nearly double what anyone else does for everything.  

But that wasn't the worst.  In my case, the compressor failed.  Pro-Tech told me there was no replacement compressor available.  That was a lie.  They also said that IF they could find one, it would cost more than $1000.  That was another lie.  I simply called the manufacturer myself, and found the exact replacement in stock and available for less than $400.  

OK.. another option might have been to replace just the outside unit, which looked to be in perfect shape except for the compressor.  Even the technician suggested that as a possibility.  But Pro-Tech that is illegal and can't be done.  That was the third lie.  It merely requires an engineering report confirming that the new outside unit will match the inside unit.  A piece of paper with technical specifications showing it pretty much matches the old unit.

It was obvious that Pro-Tech only wanted to sell a new system.  Indeed, I waited for their repair estimate and never got a call.  So I called them again and suggested I was also interested in pricing a new system AND THEY WERE AT MY HOME IN LESS THAN TWO HOURS.

The salesman who came to my door spewed a lot nonsense that was supposed to prove to me that I needed a new system - not knowing that I'm an engineering physicist who knows a lot more about thermodynamics than he does.  He is also the one who told me the lies, not knowing that I had already called the manufacturer and knew that (1) I could get a compressor, and (2) I could get a new outside unit.

So what was their price on a new system?   About double what anyone else wanted - I had already gotten bids while waiting for their first return call, and before I called them the second time and they came running.

I told them that their lies made sure I would never call them again, and neither should anyone else.  It is not uncommon for HVAC companies to fleece unknowledgeable  homeowners, and Pro-Tech does a good job of it.

What a horrible company. We were sent USHAC from our home warranty company to replace our water heater. At the first visit we were told an estimate of what we would be responsible for and that changed once the tech came back to replace the heater. We were being charged $125 for a connector piece that costs $17 at the hardware store. when calling to complain to the office and get refunded for that the lady was extremely rude and stated she would do nothing about the cost and that we owed another $75 fee for disposal of the old heater which was never mentioned to us. she stated if we didn't pay she would call the tech to disconnect and take back the new heater then hung up on us. So we reached out to the GM of the company who was just as bad. he also was rude stating he could charge whatever he wanted and we couldn't do anything about it and what did we care because we were getting a free heather. we have paid for the home warranty for 12 years and still paid almost 400 for the heater so in no way are we getting anything for free. he refused to budge on the bill at all. they have no customer service. no anything to make the custome happy. I have never seen a company act in such a way towards a customer. I would never recommend this company to anyone.

Started off ok...called to get a tech to come to my home to provide an estimate on installing some exterior lighting.  Tech came, looked, said we would have an emailed estimate the following day, and left...two days passed and no estimate. Called the office and spoke to Alex, who set up the service call.  She said she had not received anything from the tech, but would reach out to him to check and never heard back from her.  I hired someone else...called Alex to tell them...I got the quote 4 days later...way over the top to compared estimates.  They should just close the doors!!!   WFTV Channel 9 should should stop airing their ads on Sunday...they need to read these reviews!!!!

DO NOT USE THIS COMPANY TO FIX YOUR A/C SYSTEM. Technician came out for minor repair to end up making things worse. Decided to start fixing system without consulting me first with how much the repair would be. What company does this??? Now company not taking the blame for any of it's mistakes. Service manager has the worst customer service skills and makes one more upset at every step. Don't make this expensive mistake. Take your business elsewhere. Don't say I didn't tell you so!!!