Best Air Duct Cleaning in Orlando FL

This company is going to be my go-to for HVAC issues.  I called after-hours, they answered, and since it would be a few days before a tech could come to our house (very busy season) Diane walked me through flushing the condensate tube and everything is working fine.  I have tremendous respect for a company that will help you out and provide a simple fix even if it means they don't get to charge you for services.  And Diane definitely knew what she was talking about and was delightful.

Prompt & professional.  Hunter was very thorough with my semi-annual servicing.  He carefully explained what he did and warned that my 15-year-old unit was nearing the end of its lifespan.  With Pro-Tech's expert care, the unit keeps right on working.  I have used this company for years and always found them honest and responsive.

Reached out to this company to work on a warranty repair for a Trane AC unit. They provided a quote that seem astronomical to replace a coil and a couple other components that were directly affected by a gas leak within the coil. I reached out to three different other companies in the quote that they provided was half the amount of dollars for labor. Essentially this company was charging me somewhere between $400 and $500 an hour! They quoted me $2300 for a four to five hour repair job. I contacted them and I told them that I felt that this was price gouging and I certainly did not choose them to do this job. SHOP AROUND! Don't do business with this company.

Believe the poor reviews on this site...they are dead on!  The people in customer service are unbelievable.  They will yell over you on the phone & they show no commitment to getting your AC fixed even in the worst of Orlando's summer heat.  I will never ever use them again.  I can't see how they are even in business unless they are fully reliant upon people like myself who get suckered into working with them through the home warranty company.  My technician was actually very pleasant & seemed to care about doing a good job.  The 'ladies' in  dispatch and customer service are the real problem.  They are unresponsive, disgruntled, & clearly do not care about the value of the service they are providing.  Customers are apparently a mere annoyance to them, no matter how much $ you are forking out for their services (which I later found out is much higher than many of their competitors).  My advice would be to look around & do everything you can to avoid working with this company.

I spent $2400+ on a new hot water heat in December of 2022. As of writing this review, the water heater only provides 10 minutes of hot water in the shower when no other appliances have been running for hours. They have sent technicians out 6 times and the issue is still unresolved. I finally hired an electrician, since Frank Gay said that the problem was with my circuit breaker. My electrician tested the voltage on everything and says it is working fine. This was also confirmed later by Frank Gay's electric technician.

My electrician did find where Frank Gay had installed a wire nut over two copper wires connecting and the wire nut had burned through (see photos). I have tried to call management but they refuse to call me back. Instead, they just keep sending technicians out who cannot solve the problem.

All in all, I still only have 10 minutes of hot water and I Frank Gay refuses to offer me a refund. PROBLEM UNRESOLVED. DO NOT USE FRANK GAY.

I have used Service One several timesal times in the past.  Generally speaking they were responsive, repaired my AC and cost was as expected.   I contacted them directly for a quote on repairing 2 toilets.  Tech came and actively sought to build up the bill.   Final quote was $750.  I thought this was exhorbitant and declined.  Paid them $49 trip charge.

Tech was rude when I declined.

Service One responded here to Yelp.  Declined.

Went to Home Depot and purchased 2 Glacier Bay double flush elongated toilets on sale at $99 each!!  Hired a handyman and paid $160 to install