Best Sewer Line Repair in Nashville TN

We have had several pin holes leaks in our water pipes from 1995. Once we discovered another active leak we decided it was best to replace the existing pipes. Mr. Rooter came out immediately to give us a quote. The quote was equilivent to other quotes. The guys were quick and professional. They were willing to come the next day, but due to our schedules we set it for the next day. They finished in one day, and we could not be more pleased. When leaving They were concerned enough to mention we should get hose bibs, or wrap the outside water spighats to protect them from the cold pending cold weather. The peace of mind is priceless and would definitely recommend this crew. ​

The whole service was great!! Aaron was very friendly and knowledgeable. He was able to anticipate that we were needing an updated part for a future dishwasher install for the following week. This was something that we did not know we would need. A real lifesaver for us. We give him five thumbs up and cannot say enough about the great service!!

Had a Lee Company check out my parents struggling AC unit. It seemed to be underperforming. Scheduled a visit then had to ask them to change the time.
No problem. They communicated the change of schedule and showed up on time. Greg, the technician, fully checked out my parent's unit and communicated to me his findings. He was great. The response and communication of this company is spot on. Everyone I talked to did what they said they would do. Can't recommend them enough. They were thorough, professional and a pleasure to do business with. TY to all.

Okay - I know, to review a plumber. Not exactly very exciting, but on how much you can or will end up spending for services most of us know little or nothing about, this review couldn't be more important.
I prefer to keep my money local if st all possible which is done if you use Ward. Check out their site to get an idea of how they run their business, because there is no doubt that it's just not words. It's my impression that they mean what they say. Good principals and ethics are their pillars and there's no question that theywmean it. I had my shower faucet replaced which is normally a straight forward request, however not on my condo. We originally thought it was accessed via the clothes closet. We were wrong.  Actually it was in the utility closet behind the water heater. It meant removing the water heater to gain access. When the plumber informed me of that I could just see $$$. After all was said and done, Travis managed to remove the water heater, gained access and the job was completed on time and within the estimate. He was very personable and a pleasure to do business with. I will gladly request him as well.

We had an emergency plumbing issue the afternoon before leaving for vacation. Michael Shaver Plumbing (MSP) was very responsive, sending out their first available technician (Sean) within 1.5 hours. Sean was fantastic...quickly identifying the issue, providing a cost effective solution and was thorough in getting the job done. We recently moved to the Gallatin area and this was our first experience with MSP. Although I am not hoping for another plumbing issue, but if we do...we are calling Michael Shaver Plumbing and requesting Sean!

Exceptional customer service and a job well done!  Contacted Sunday evening and my bathtub and garbage disposal were fixed by Monday afternoon. Will be contacting for future plumbing needs.  Thank you!

I sat on this review for a bit to ensure I had my final thoughts.
I used Coolray for plumbing and electrical issues. They wouldn't give me a quote by phone or online for basic services (even a ballpark), instead insisting on looking first. To look (for plumbing) they had to get things taken apart ensuring you're pretty much going to go ahead and pay whatever to resolve the issue. We initially called for one plumbing issue, they fixed it (for a steep price) and the plumber was friendly. Said plumber also took a look at another issue I had as I mentioned it off-hand, and said it was fixed but it resumed to its completely broken ways as soon as he left. Can't complain too much there as he didn't charge and thought he had resolved it (plus noone else has been able to fix this issue either).  To get a price that wasn't as bonkers high he encouraged us to join their Customer Care loyalty group (for a price). I did. It was still really high, but I was never billed for that customer care thing so I'm assuming it was lost somewhere along the way.
Called Coolray again for electrical issues. Had been working with another local electrician who were at the moment not responsive. Coolray was super responsive and out quickly. They fixed part of what we paid them to fix, but there was some misunderstanding. We pointed out a light that was arcing and causing issues. Both lights behind a panel needed replacing as wiring for both switches was frayed. They only replaced one of these two switches, which means they took the panel off, saw the fraying, and only replaced one of them. I realized this was so when I got home and turned on the assumed fix light only to see flickering and hear a pop. Called Coolray to see if they could fix this issue which we thought we'd already paid for, and they said they had only charged us for one of the two switches and quoted us a remarkably high price to come out (including a service fee for making the drive at all) and fix the additional switch. We went with another electrician for half the price.
So--solid work for the most part if some miscommunication, high even for the market area.

We were so pleased with our service. Robert got to us within 6 hours of our call on an incredibly busy day for him. Nashville was frozen & everyone has burst pipes! He was efficient, fairly priced , and kind. I recommend him highly!

I had an issue with my side by side refrigerator and contacted Lee Company. I am so pleased with the readiness and quality of service shown and given in such a professional and timely manner! They were able to schedule, diagnose, order part and return for repair within two days! This was a miracle to me! Thank you, Charles and Mia for going above and beyond to make this happen! I am a very satisfied customer! I will definitely use this company again for any future needs!

SHADY business. Charged $95 for NO services rendered. Refuses to give full, Transparent breakdown of costs regarding new toilets with installation. Said they can't tell you the specifics of pricing for the different brands of toilets, even though the jump between brands is HUNDREDS of dollars. They know how much each toilet costs - that's how you run a business and keep up with inventory, etc. Completely UNETHICAL and ILLEGAL not to provide clients with a Proper, ITEMIZED quote and/ or receipt. Oh, and don't be mislead by  claims that they give discounts in exchange for a monthly subscription. That's not a discount, that's shifting where the price goes and how long you will continue paying out to them. Also said, if you're a member for the monthly subscription and you have an appointment, that appointment will never get pushed back or rescheduled. But if you're not, well, members get priority so your *scheduled* appt as a 'non-member' could be changed at anytime.... you have got to be kidding
Wouldn't be surprised if they pay to have this post deleted either. They certainly pay off Google to remove Honest reviews that are less than 5 stars. Disgusting business

I've had two experiences with Lee Company, one for electrical work and the other for a HVAC quote.

For starters, I booked an appointment and was given a four hour window of when the technician would arrive. I ended up having to reschedule because an hour and a half past the scheduled time slot, they still did not arrive. I ended up having to cancel and reschedule.

When the technician came out the next day, he was courteous and knowledgeable. He was somewhat pushy with trying to pitch additional services and work.

All in all, the technician was courteous, knowledgeable and the rate I was charged was reasonable. I was disappointed with the sales tactics and the tardiness but the technician did good work, the rate was reasonable, and he was courteous. I'm somewhat understanding of the tardiness due to the pandemic, but it was still pretty late even factoring that in.

I followed up with a HVAC quote (the first technician set that up). The second technician I worked with was also late. He was extremely pushy, and rude. Not only was I not told the truth (as I came to later find out), but he was incredibly rude and I had to pry to get basic information.

For example,

Me: What is the model you are quoting me?
Salesman:Why do you want to know? You wont find anything on it.
Me: Well this is potentially a big investment, so I'd like to do some additional research.
Him: How do you plan to research? Do you know people in the industry? You won't find anything.
Me: Well I would appreciate this basic info.
Him: Well I'll have to look up the model.

He also quoted a price and then used scare tactics if you go with another company, your house could be permanently damaged and you would be stuck with that damage. You dont want that, do you?

He also asked what other companies quoted the work. I was honest and told him that I planned to get 3 or 4 quotes, as this is a big investment.

He sneered and told me If you want to spend the time you can. You won't find another company that will do it cheaper, and if you do, they won't know what they are doing and you'll have some kid fresh out of school installing your HVAC and messing up your house.

He also asked what brand of unit I had been quoted and I said American Standard. He then said that We use Trane, which is better.

Me: Isn't Trane and American Standard the same thing?
Him: American Standard is a lesser make than Trane and is made differently.

When he left I did some research, and come to find out that American Standard purchased Trane's HVAC division in 1984, and they are now identical, with the exception being the name plate on the unit. Turns out they are made in the same places too.

I could provide other examples, but suffice to say, I couldn't wait until this guy left my house.

Needless to say, I will not be using Lee Company to meet my HVAC needs.

What a great experience.  How refreshing to have a service repair company be reasonably priced and stick to the plan without up-selling me every minute they service a piece of equipment after we already agreed on a plan of action. From the moment I called Allen to schedule a visit to the time Tyler was dispatched to fix my AC unit, the communication was courteous.  I was worked in same day and Lee has staff working round the clock.  Tyler did not try to bulldoze me with what needed to be done but patiently explained the plan of action after listening to the symptoms I was observing.  Tyler communicated when the issue was found, and what the solution was.  He did not try to sell me an entirely new unit when there was no need.  This was a great experience after having so many other service companies trying to hustle or pressure me into inflated sales transactions.   There is an upfront call-out fee but it was lower than the five other companies I called. Thank you Lee and thank you Tyler!

Enjoyed the visit with the technician, but unfortunately, he was unable to locate the leak or determine the problem.  I checked to see if they might reduce the $400 charge for the visit, but was told it had already been discounted.  I don't feel I received a very good deal for the money I was charged.
I would suggest checking with other companies before choosing this company to see if they all have a minimum charge.  There should be some accountability for a failed service.

HA!  last year Lee Company showed me a picture of my seriously rusty HVAC unit and said it would need to be replaced soon $$$$$.  Being a procrastinator,  I never got to it, but the system still worked.....FF, a different company came out this morning and showed me the actual unit, NO RUST, and it works just fine!  I despise liars and would give this company a  -5 if I could.  SHAME ON YOU lee company!!

Not pleased with unresolved plumbing issue.  Paid for service but problem still exists.  Did nothing more than run an auger down pipe and then swipe credit card.  Gotta say I'm unimpressed., can't recommend Lee Company to anyone and will need to find a real plumber.