Best Appliance Repair in Nashville TN

I just had Helten's out here today to replace my air conditioner / heat pump. They are a family-owned business and David and his son came out today to replace my equipment. I could not be happier from the experience I had today and the bidding process. These folks are down to earth and have been in the business for 35 years. He was honest, easy to talk to and let him know what I was looking for and did exceptional work at my home today. Very reasonably priced. I got six bids total and he actually came in slightly at the lowest price. But that does not mean I got crappy equipment. The equipment he provided me with today was a very good brand name that can be trusted. 10-year parts warranty and a 2-year labor warranty which nobody else provided the 2-year labor warranty. Just overall a great experience. I would recommend this company for either general maintenance on your systems or replacement of systems.

James took on a whole new challenge for me.
I have moved to the area from Michigan last week. I am living in my RV which had developed a clog in toilet black water tank. Lots of people offered to help with no success. So I reached out to James who willingly accepted the challenge.
It was a nasty, gross job, but he stuck with it. And he successfully unclogged my toilet!
I cannot express how happy that made me.
James is a very friendly, family man. He never gave up. I very grateful.
I highly recommend his services. And if I ever need a plumber again he is the man I will call.

Great service, repairs done exactly as requested! HVAC specialist took pictures and videos before and after repairs. I find that to be very helpful. Highly recommended!

I had several plumbing issues and all were repaired quickly and expertly. I would definitely call NEI again and would recommend them.

Our office HVAC system went down and we needed to get up and running quickly. Jewell was easy to schedule and have someone come out to see what was wrong on the same day. Unfortunately my unit was shot and we needed a new one. Brian was quick to help me work through the process of the quote and getting a new unit in. Fast forward a week for delivery of the unit and then they got it changed out in one day, which was no small feat having to get a crane to get it off the roof.

I would highly recommend using them for any project big or small. Their communication was flawless and they went above and beyond to make the process go easy.

Great fast response. Came out next day and quoted work. Finished repairs quickly with no surprises . Friendly and high quality!

When our water heater quit on a holiday weekend, Southern Service was quick to come out and replace the tank (for a price we were very happy with).

We use Lee Company and twice a year they check Heating/AC and out electrical. This is a straight forward company with honest service personnel. I also like very much receiving a military discount when we need work to be done.

They call ahead, put covers on shoes for entering the house, review everything, take photos, and explain everything as detailed as you would like. Even when work is required or they find something they don't do a hard sell. They may say this has to be done or they may say you might want to schedule this as this should be done every say 5 years for duct cleaning. Then they can give you the price and you can decide on the scheduling.

Taking pics of my A/C  or him standing next to the unit would do little to aid this review. The proof is in the satisfaction. We are totally satisfied.

Vince was on time and very efficient. He was very kind and I recommend Lee Company to everyone.

Worked with Lee Company to add an outdoor junction box and an outdoor outlet to my house.  They came out looked at what I wanted.  Quoted me a price.  Told me when someone would be out.  They were there on time, got the work done quickly and without disturbing anything I had going on at home.  They were done quickly, they did not have to even turn off the power!  Everything looked perfect, very professional polite people.  I would use them to do work at my house again.

I really like these people but they are impossible to work with. I had a water line on a refrigerator that leaked and got into our floor and pooled in the crawl space. I called Lee Company several times with no call back. I wrote an email with no response. I finally got a hold of an owner who was real nice. He sent a rep and we got a call from a customer service person who was wonderful. I thought problem solved. A rep came out and moved our refrigerator and set up equipment to dry out our floors. Then he disappeared. Now we are weeks later with the refrigerator still in the middle of our kitchen and no call back to repair the floor. I have no idea if they have even been paid by our insurance company. If there is a purgatory we are in it.

Our AC unit broke after 3 years, and they came to fix it but part was on back order 3 to 4 weeks is what I was told.  After that 4th week I had to call them and now it's 5 to 7 weeks on back order.  I have already went 4 weeks with no heat or air and had to buy portable heaters, they came put a part that will give me AC but does not shut off(the blower motor) which will cause my electric bill to be higher and then charger $300 for that and when said part is suppose to be here its another charge for that.  This company might have a good name but that is all you are getting a name.

Not pleased with unresolved plumbing issue.  Paid for service but problem still exists.  Did nothing more than run an auger down pipe and then swipe credit card.  Gotta say I'm unimpressed., can't recommend Lee Company to anyone and will need to find a real plumber.

Called to report broken AC unit on 90 degree day. Lee came same day w 2 techs. Did complete check on both zones for obvious issues...all looked fine. Went to attic it was a clogged line. Vacuumed it out and and got the air cold. Went under house to check for drainage and see about any issues.  Went above and beyond and had complete confidence in them as professionals and their no nonsense approach. Will use again for sure.