Best Water Heater Repair in Memphis TN

Excellent service. We have used twice for issues with our AC and both times the service was on time and they fixed the problem. One time was an electrical issue and the other time was a coolant leak. They serviced the unit for an affordable price and told us what our long term options were. They also explained some of the problems with our older unit.

One of our toilets was knocked loose from the seal. When flushed it would leak where it meets the floor. Called Monday, was told Thursday morning was as soon as they could come out. No problem as we just used the other one. Later that day they called and said there was a cancellation and could come Wednesday. The plumber arrived near the end of the 4 hour window. He did call first. He was professional. He looked at the job . Gave me a quote. I approved it. He got right to work. Took about an hour or so.
While the cost was more than I had hoped it would be, the job was done when they said. Nothing more s inexpensive anymore.
Yes, I recommend this business.

I had a busted main water line. The utility company came and shut off the water so I was stuck without water until I had someone come fix it. I sent a request to McMullin and he replied very quick. Just from what I explained he quoted me $450 over the phone, unless of course they came out and there was more issues.
He told me his guys were finishing up a job and he could have them here in an hour before they headed to another job. They came out and fixed the pipe and I paid what I was quoted.
I was very happy with the honesty and how he fit me in the schedule. I have already saved them in my phone and if I have any other issue I know who to call. Thank you guys!

Kylan the technician was great personable and knowledgeable and fixed my furnace motor blower. I was kept informed on his arrival via text. Awesome service!!!!

We went to two other places for help, after no success on our own, but got the run-around. Roto-Rooter offered a free estimate, which gave us anxiety because too-good-to-be-true. A gentleman came by within two hours of calling for help, gave us the cost after his estimate, then got right to work after we gave the go ahead. I feel like most places will find something else that is wrong and add things to the cost of fixing, but it didn't seem like he did. The job is done and we have hot water again, even though our heater is ancient and crappy. Thank you Roto-Rooter. Five stars well earned; will come back.

They were very polite, friendly, professional, reliable, and neat. They were quick with the repairs.  Will use them again!

Meant to update sooner...My sister contacted Foster Plumbing and received service the following day. Not only did they call and remind her, but presented on the date and time agreed upon and their quote was FAR LESS than Tacker Plumbing. She's had no issues with her new water heater.

My review of Happy Hiller as a new customer.  It is that time of the year when we were needing to get our HVAC unit serviced.  Kind of new to the area and not having an HVAC serviced here before we reached out to Happy Hiller.  I had read mixed reviews so we thought we would give them a try.  They were very booked up so we scheduled 2-3 weeks ahead for an appointment between 8-10 AM. We received a call just after  9 AM the technician was on his way.

Now it is 11:50 AM that morning, almost noon, and 2 hours and 45 minutes after we received the call stating he was on his way.  We have not heard from anyone and not seen anyone.  We really need to be leaving soon so we call Hiller.  I get a rep on the phone who looks into the issue.  The rep states that they tried to call us at 9:10 AM and again left a voice mail at 9:15 AM to reschedule.  First off, I was just called a few minutes prior to that stating the technician was on his way.  I received absolutely no call after that.  No call stating they were running late, no call to reschedule.  I asked what number they called and left the voice mail.  They provided my number.  Ok, I received their call after 9 AM.  First off, why would you say he is on his way then secondly, call back later to reschedule.  I didn't believe any of it.  The call rep seemed to get very irritated towards me and was very short with me.  She was less than friendly at that point.  I was very nice to her, not upset, very calm tone, just wanting to find out what is going on.  I stated if he isn't on his way then I would like to just cancel the appointment.  She reached out to him and placed me on hold.  When she came back he was going to be here in 10 minutes.  That was fine.  I said that was fine and thanked her.

He arrived in 10 minutes.  He was, I guess you can call it, professionally nice, but not personally. He didn't seem very happy but wasn't rude.  He first asked me if I was interested in the Happy Hiller Club.  At that point I would think about it, this experience isn't going great at all I am thinking.  This is more than 3 hours after I was told he was going to be here.  Yes I was waiting 3 hours from the I am on my way call and 2 hours late with no, I'm sorry I am late.  Technician acted like nothing was wrong.

Techician went to work on the HVAC.  Came back and was talking about a part that needs to be replaced and kind of quickly went thought what he found.  Stated he could replace the part.  It would cost $199 for him to do it and $6 for the part.  I asked him what was all included in the $199.  He seemed to get very agitated when I asked him.  He said Well it is for me being here, my time,  Ok is this where the Happy Hiller True Tranparency Pricing comes in?  The least I would have expected, since I never got an I am sorry I was late or 'I was backed up (which he stated he wasn't backed up), would have at least offered a discount for the repair or something for the huge inconvenience.  I only say that because I have worked in customer service for more many years and if you make a mistake, you want to make it right for the customer.  You want the customer to have the best experience possible.  No one tried to make anything right here.

I asked the technician if I can have a copy of what was done.  He stated they do not provide copies of the work that was done.  He never told me what he did even when I asked.  Kind of avoided the question.  Just told me what needed replaced.  There is no Transparency here.

Would I just Happy Hiller again?  Based on this experience no.  Would I recommend?  Based on this experience no.  No notification of being late, no appologizes for the inconvenience.  Phone reps very infriendly when you simply just want to find out what is going on when someone is almost 2 hours late.  Unprofessional customer support and a company not willing to make things right for the customer when they know they are in the wrong.  There were no phone calls or voice mails to reschedule.  They never tried to reach me to notify me that they were going to be 2 hours late.

These guys came out to my place of business when nobody else would and fixed my broken pipes. They were reasonable also on their charges. People should call these guys.

Upset to say the least...Before I explain what caused me to give Conway a 2-star rating it's important to understand why we moved to Conway, to begin with. We had one of those GREAT AC guys that the entire extended family used for about a decade. That was until I became suspicious of some issues that were just not old enough to occur. I wanted to call a company that I knew to be large and reputable. I did my research and noticed that Conway was not only large but had an overall favorable review rating.

The technician that came out quickly uncovered all the wrong that had been done through the years. He documented the issues and even offered to be available in the case our current provider wanted to dispute them. This made me understand the importance of having departments like customer service and techs that don't actually financially benefit from running the bill up. Needless to say, I was sold as a customer at that point.

This brings me to yesterday. We ended up moving the following year into a new home. One year into the home the AC goes this past weekend. Because of the experience above, I wanted the people I TRUST to come assess the situation before I call the builder. The tech from Conway came out at 10:35AM on a 9:30AM - 10:30AM window. My wife had to pick our child up from school at 11:00AM. We figured this would not be a problem seeing we just wanted his assessment.

The tech informed us that the unit is freezing up because they didn't put some cap where you add freon and that was the only problem. After adding the freon he spends another 1.5 hours working on an unknown issue. He eventually comes back to tell us the entire compressor is gone and will need to be replaced. This is where things went south. My wife said he became really agitated that we would not let him do the work. My wife tried to explain that we don't want to pay for something the contractor is responsible for fixing. Below is a literal quote from his notes.

I also I want to note that the homeowner told me that she was in a rush to go pick up her daughter as soon as I arrived on call so I offered to reschedule and told her that it would take time for me to diagnose her system properly and she told me to go ahead and do everything I needed to do so I proceeded to diagnose call properly she did not want to listen to anything I had to say and told me she would get her contractor to fix problem so again I offered to reschedule and again she declined homeowner paid for 4 lb of 410A and service fee $405 with a check check number **** homeowner complained about price and I told her that's why I needed to provide all of her options to her to avoid her paying for a repair that was unfinished

My wife told me the tech was rude and couldn't comprehend why would not pay him to fix the problem when we could get it done through the builder at no charge. We called for his advice and advice only. We only agreed to the freon based off him telling us that the missing cap was the reason it needed freon. Why would we put freon in a unit that had a bad compressor and maybe you can't tell that kind of thing without doing so. I don't know. What I do know is that the person that came out to our house lacked compassion and complete understanding of what's best for Conways's customer. He literally told my wife that the builder is going to get over on us (in not those words) and that is why we should let him do the work. As a parting gift, he wanted to charge us as much as possible because he knew he wasn't getting the work. My wife being late to pick our child up just wanted this individual to leave, so she cut him a check. I originally was just going to note this techs name and make sure he doesn't return in the future because he made my wife feel uncomfortable with arguing about not letting him do the work and ignoring that she needed to leave because our daughter had been waiting over an hour.

Update...Just got off the phone with Cordova Air. He said that there is nothing wrong with our compressor, but we do have a leak. I guess we understand why he was being so pushy to let him do the work. I asked the guy out today how much he charges for freon and he said $35.00 a lbs. Conway charged us 79.00 a lbs. We also had 3 duplicate $89.00 charges labeled diagnostic: service (NPR). Did we get charged 3 service charges? If so, what was serviced??

I called RW Heating Air, Plumbing and Electrical to ask questions about the warranty for the HVAC system that I'd purchased from them a few years before. I wanted to have them to come out to check out some issues I'm having. I did inquire about the warranty and then wanted to schedule an appointment for service. I was spoken to very rudely when I had further questions about the parts warranty. The lady that I spoke to actually hung up the phone on me when I asked her to clarify statements that were contradictory to information and statements that she'd previously made and that did not  make sense to me.

I have recommended RW to a couple of friends in the past, but I won't be recommending their company or service to anyone again after today.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.