Best Water Heater Repair in Memphis TN

Shawn Patton does a phenomenal job taking care of his customers no
Matter how long it's been since we used them. With the ice storm we lost power and I was trying to hook a generator up to my furnace. Shawn went out of his way to help me and answer questions and even called me back later to check on us. Always willing to go the extra mile and take care of his customers. Highly recommend for their quality and service!!!

Found Dustin through Facebook after reading positive reviews. He was prompt, came on a Sunday to assess our problem. His crew installed our new water heater very quickly, with courteous professionalism. Very happy with the service we received, and love that this is a local Bartlett business.

I had a busted main water line. The utility company came and shut off the water so I was stuck without water until I had someone come fix it. I sent a request to McMullin and he replied very quick. Just from what I explained he quoted me $450 over the phone, unless of course they came out and there was more issues.
He told me his guys were finishing up a job and he could have them here in an hour before they headed to another job. They came out and fixed the pipe and I paid what I was quoted.
I was very happy with the honesty and how he fit me in the schedule. I have already saved them in my phone and if I have any other issue I know who to call. Thank you guys!

After years of using independent HVAC guys and never being able to find them again, our realtor scheduled Chaote's for us when we sold our old house. They fixed an issue that we'd brought up several times to other companies who all told us it was normal (to smell gas).  In our new house, when we needed to replace an old unit, we didn't hesitate to call Choate's and at the recommendation of our realtor, we signed up for the service plan with the discounts. We got an awesome new air conditioner with the best service and we're actually excited to get Choate's to do more for us. I love that they do so much.

Would not suggest this company to ANYONE in need of help/services for water or plumbing issues. Called about a hot water heater not working and was told a technician would be out in 30-45 minutes. 2 hours & 3 phone calls later, the technician arrives. My fiancé shows him the water heater, he literally looks at it and says, It may be the heating element, ( we obviously already knew that, otherwise we wouldn't have called for help) but if he completes a diagnostic it will cost $300 and to replace the element it would be $350. We declined the services because Home Depot offers brand new hot water heaters for $360 with same day delivery as well as assisting with a third party company to install for you,of course with additional fees. I called the office back and informed the receptionist that I was not made aware that all the technician was gonna do was stare at the hot water tank and to actually help us it would cost $300. The receptionist goes yeah that's pretty much how
It works, but the technician said they had to send him out because the receptionist didn't know how to give us pricing. At this point I'm confused and irritated because of poor communication, waste of time and effort, and unprofessional people. You can take your chances, but me and my fiancé both got the this is a rip off vibe immediately!

this company has the highest service fee in the city. $170. they will even charge that if they do not do anything, just chat. very disappointed

Meant to update sooner...My sister contacted Foster Plumbing and received service the following day. Not only did they call and remind her, but presented on the date and time agreed upon and their quote was FAR LESS than Tacker Plumbing. She's had no issues with her new water heater.

Called Hiller on a Saturday morning, was told that a service person would be out to the house after 6pm that day. When no one showed or called by 8:00pm, we were told they were coming, and it would be before 9:00pm. It's now after 9 and no call, no service! Wasted a day when we could have called another company out to fix our problem. Won't be using Hiller!

We are renovating our home. New fixtures, new pipes, new valves. Everything leaks! I'm not a plumber but I can do better!

Was not happy with my overall experience.  I did get a good system cleaning system and a recommendation on replacing some things.  

The tech also said there was a crack in the heat exchanger. Took some readings on the Carbon Monoxide meter and came out with the lowest reading possible.  Had me feel the crack with my finger and said I should replace it immediately. Even had the manager come out and verify the crack.  Then brought another sales person in that tried to upsell me a brand new system.  

I then got a second opinion with Choates. Sent one of their most experienced techs out. He  the used a camera to check the heat exchanger and the whole system. Gave me the benefits of replacing the parts. Did not upsell and did not charge me anything.

I am a fan of Choates!

I called RW Heating Air, Plumbing and Electrical to ask questions about the warranty for the HVAC system that I'd purchased from them a few years before. I wanted to have them to come out to check out some issues I'm having. I did inquire about the warranty and then wanted to schedule an appointment for service. I was spoken to very rudely when I had further questions about the parts warranty. The lady that I spoke to actually hung up the phone on me when I asked her to clarify statements that were contradictory to information and statements that she'd previously made and that did not  make sense to me.

I have recommended RW to a couple of friends in the past, but I won't be recommending their company or service to anyone again after today.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.