Best Water Heater Repair in Memphis TN

We have used them multiple times in the past for different issues and I have recommended their services countless times. Their current practices are horrible though. Their plumber came and uncovered a leak behind my toilet and did not offer to fix it. He wanted to sell me on repiping my entire house for over $10k. He said he would call me back, but never did. He left water spraying into my bathroom for 3 days. I had to message the owner directly and he put me in touch with the original guy. He was going to come that Saturday morning so I canceled my early morning plans. He had not shown by 1230 so I called and canceled the service call and had another company fix my leak. The owner is defending his employee and has not offered an apology. And he's upset that I replied to a Facebook post looking for HVAC services saying that I had an issue with his company. Apparently it's wrong for me to be upset about a company's bad performance.

Great company!! Very trustworthy and professional! A++++++++++++++++++++++++++++++++++

I'm visiting my mother from out of town.  Her garbage disposal went out and I contacted McMullin because of Yelp reviews.  He was happy to do the job, and also said if I wanted to save money I could buy the new unit at Lowe's and have them install it.  For such a simple job they could do just as well as hiring a plumber.  I appreciated his honesty in offering a lower cost option, even though if I did so it would mean he didn't get the job himself.  Very honest.

So, they finished installing my ac/HVAC system. They got here at 9:30 am finished at 2:15pm. They sent an electrician about an hour later to put in a new breaker for the system AND then a plumber to add additional drainage. The  time stated also included a 20 minute familiarization of this new (to me) system. They cleaned up the area better than when they started. Put drop cloth down on all the floors, wore mask, booties and most importantly, didn't mess off! If you're in my area and your heating and cooling system start to crap out, give CHOATES a call. Called 'em on Monday, New system installed by Friday.  . .it don't get no better!
If I were to complain, it would be that they drug the outside unit across my front rain soaked yard, leaving some very deep gouges that hopefully will heal. I'd use them again.

On time. Reliable service. Very knowledgeable. Explained what they were going to do as well as the guarantee

Fantastic!!! Came out on the same day we called about a leaking valve in our yard, and fixed it... best plumbing company in the area!

Meant to update sooner...My sister contacted Foster Plumbing and received service the following day. Not only did they call and remind her, but presented on the date and time agreed upon and their quote was FAR LESS than Tacker Plumbing. She's had no issues with her new water heater.

Pricing method is company oriented and not customer friendly - there is no way to assess a range in costs for a specific job.  For example, a typical plumber may say they charge $X an hour and if you believe it will take less than an hour to make the repair, you are aware you will likely pay $X.  The technicians for Hiller tell you a price and you have no range guideline.  The customer is then at a crisis point on whether to pay what they say or send them away and pay a service fee and call another plumber.  That's not an easy thing to do when you have an emergency.

Although there are many television commercials stating the customer must be happy or it will be free, customer service reps do not seem to make sure a person in authority addresses those concerns.

Ultimately, that will shape the customer's decision the next time they are faced with calling Hiller or using another company.

We are renovating our home. New fixtures, new pipes, new valves. Everything leaks! I'm not a plumber but I can do better!

I have used Conway for 5 years. Today Kelley was able to fix what I thought was a major leak under my kitchen sink. Tightened one thing, problem solved. He did check al water connections. Great guy, professional, great customer service. Same as I have always had with Conway. Very fair pricing.

I called RW Heating Air, Plumbing and Electrical to ask questions about the warranty for the HVAC system that I'd purchased from them a few years before. I wanted to have them to come out to check out some issues I'm having. I did inquire about the warranty and then wanted to schedule an appointment for service. I was spoken to very rudely when I had further questions about the parts warranty. The lady that I spoke to actually hung up the phone on me when I asked her to clarify statements that were contradictory to information and statements that she'd previously made and that did not  make sense to me.

I have recommended RW to a couple of friends in the past, but I won't be recommending their company or service to anyone again after today.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.