Best Heater Installation in Memphis TN

In today's world of service, I have encountered so many business owners who just want to get your money with little to no sincere customer satisfaction. Patton Plumbing is NOT that type of business. Not only were they on time, great service, professional, and not expensive (compared to others), the personal relationship you develop with Shawn Patton the owner himself is remarkable. He was all about educating you and showing you what's going on with your current unit so that you understand why you need his service. Thank you for all your tips on lowering my electric bill, saving energy and suggestions that I invest in a new unit instead of repairing the one that I have for the long term return on investment. With summer approaching this week, I will encourage you to try out Patton Plumbing, let him know Dapo sent you and then you thank me later

One of our toilets was knocked loose from the seal. When flushed it would leak where it meets the floor. Called Monday, was told Thursday morning was as soon as they could come out. No problem as we just used the other one. Later that day they called and said there was a cancellation and could come Wednesday. The plumber arrived near the end of the 4 hour window. He did call first. He was professional. He looked at the job . Gave me a quote. I approved it. He got right to work. Took about an hour or so.
While the cost was more than I had hoped it would be, the job was done when they said. Nothing more s inexpensive anymore.
Yes, I recommend this business.

I called this plumber to assist with a job on a property we are selling-and we live 3 hours away. On a tight schedule, I described the issue and Bill wasn't able to arrive immediately but committed to 2 PM. We needed to be on the road before then and he proceeded to take 10 minutes and tell me exactly how to solve my issue. Thanks to his advice we were able to resolve our problem and get on the road on time. That type of customer service speaks volumes about a person and their company. I recommend you give them a call.

Thanks again Bill!

Would always recommend Choate's for any HVAC or Plumbing need. They're incredibly responsive and you always get high quality work. Their technicians are professional and extremely knowledgeable and helpful. I got two new HVAC unites from them and it was installed in no time, but done the right way. They've come assisted with some plumbing issues and again came and serviced my outdated thermostat. 10/10

They will not honor their warranty

Our guest bathroom tub wouldn't drain. We call Rooto- Rooter on a Sunday in February 2021 and paid 5 hundred & something for them to fix the problem, but he didn't fix it &  recommended that we should call them back and get the camera ran down the drain so they could see the problem and fix it. Ofcourse, we did and that cost 2000.00 plus 500.00 we previous paid put us at 2500, but it needed to be done ( it is what it is). He fixed it and gave us a 1 year warranty (should end 2022/ Feb).

We called them back 2 ( April 2021)months later with drainage problem same barhroom, expecting to utilize this warranty. Supervisor Maggie Cooley, in Memphis tell us the warranty dosen't cover that, and we need to pay 189.00 instead of 289.00 but that's the same thing we call for intially in February 2021.

Therefore, guys & gals dont trust their warranty, its not real..There not honest, please consider someone else before paying 2,500 & not having a warrany & still having to pay more money with another plumbing service for the same problem.

Sincerly,
Dissappointed

this company has the highest service fee in the city. $170. they will even charge that if they do not do anything, just chat. very disappointed

the guys that came out were very nice and fixed our problems with the drain, toilet and a few other problems. they cleaned up everything they pulled out. very very satisfied with their work.

The entire management team aren't honest with following through with what they state they would do, especially after being rescheduled at the last minute a total of 4 different times!!! I've reached out to the owner twice and he hasn't cared to contact me regarding the mistreatment I received.  They damaged an item and never told me about it. How rude! Unprofessional technician came to my home and constantly stated he was tired and had been on a prior project all day, as if I was going to excuse his lazy butt from doing the very expensive job I paid the company to do the job, again, after being rescheduled 4 different times. Don't come to my home as a technician stating you are tired because that will raise serious UNCERTAINTY that the technician will do a good job on the very expensive project I paid for.  They never finished the entire project. They took my money & had an attitude about it. PLEASE DO NOT pay your very hard-earned money to these money-hungry people, only to not get the service you asked for, but to make their pockets more fat. It is based on the principle of the matter. Now that they have my money, they placed me on the back-burner. They promised they would come back today, only for me to call wondering where the technician was because he was a NO SHOW. PATHETIC COMPANY. PATHETIC.......People in the office CANNOT be trusted!!!!!

We are renovating our home. New fixtures, new pipes, new valves. Everything leaks! I'm not a plumber but I can do better!

I'm giving them 2 stars only because of my past experience with Conway. With the current situation I'd give them negative stars if I could. Had an appointment on 5/10. They called the night before at 9:45pm saying they were too busy and could I reschedule for Thursday between 12 and 4. Fine, no problem. Thursday came, no one called or showed. I called Thursday around 3 and verified my appointment. Friday comes around I call them back. They said my appt was for Friday (but it wasn't). Anyway, we rescheduled for Saturday between 8 and 12. I called that morning to confirm. I was then told it was scheduled for 12-4. Ugh. So I call them back around 3:55 because no one had called or shown up. I was given a tech's name and was told I was next. Guess what? No one ever showed or called. I called them Monday morning, got another appt for Tuesday between 10 and 2. Another no call, no show. I'm fed up. I called them again today and the lady actually got loud with me. Said she'd pass along my info. I go to their website and chat with someone who also said I would get a phone call. Now I'm trying this.  Absolutely ridiculous.  Not sure what is going on with them.  They've always been really good up until now.

RW Heating & Air came out to our house as a result of calling our house warranty about a bad water heater. They determined that we needed a new water heater, new plumbing throughout the house (we have C-PVC plumbing), and quoted a 10 yr guarantee on the water heater. We cashed opted to cash out from our warranty and purchased a new heater from RW. The next day two technicians came out to install the heater. They did not check to see if the drain pipe went outside of the house or was plugged...just drained the heater...inside the wall. Water came out on the outside wall, into the wall, and possibly into the sheetrock. A supervisor came out, claimed the drain was our fault and they would not pay for damages. He also stated that they do not have 10 year guarantees. According to my wife he was rude and disrespectful during the conversation and at one point, when questioned about previous comments, he refused to speak with her any more. The technicians ran the drain out through the house eves and reconnected the old water heater. This is our third encounter with this company and in 2 of the 3 encounters the technicians did not seem to know what they were doing. If dealing with this company I strongly recommend caution. They seem more interested in telling the customer that their plumbing is bad and selling all new plumbing from RW.

This company is a rip off. I paid $750 for an HVAC condenser unit, and all I got was a bucket of non-working rust. Does not honor his contract or guarantees. I would never use them nor recommend them to my worst enemy.