Best Gas Furnace Repair in Louisville KY

HE introduced to self and let me know he was a master plumber. It's always a good feeling when you know it will get done right the  first  time. He's very thorough with everything he did, make sure it was done properly,and he didn't rush thru it,nor did he take to long was done before I had to pick up the kids. When we got home the kids were thrilled to use the upstairs bathroom.
I recommend him for anybody who is looking

Maser installed a furnace and HVAC system in my house. A little over a year later, the brand new heat pump has a failed TXV. I've been told this is usually because the installer uses the old refrigerant line and does not clean the line properly.

Maser sent a tech to check on the problem and told me the unit I was sold is a piece of crap. Then said I probably need another one...after only a year of service. They were supposed to be in contact with me to schedule a repair, but they never called.

The tech also told me they have been instructed to up-sell services lately, so beware. They've got to pay for all of those primetime commercials somehow.

I had Jarboe's come out for a quote on a water heater installation. Not only did an unfriendly individual show up for the job but in an 800 sq ft house they quoted me 2500$ lmfao. Not only did I 'no thank you for your service' but that night found a private plumber who did the job for 1100$. Id definitely get more than one quote no matter who you go through on any job you need done. People and businesses will take advantage of you.

Service is good but the costs is way too expensive. They estimated $690 - $2200. The work was done for $190 by another company.

Awful experience and would never do business with them again. The on-site electrician was nice and professional but very inefficient. We were told prior to scheduling an appointment that placing new light switch plates would take about 5-10 minutes each. After two hours of work, we only had 3 light switch plates changed and 1 ceiling light placed. When we called to complain that we didn't feel like we received $250 worth of services, the manager, John, became defensive and accused us of only being worried about the money. It was outrageous. The customer service was deplorable. According to this company, the customer is always wrong.

The work Zac and his team completed was all very good quality work. I have no complaints there. I do have complaints about the professionalism of the operation. Melissa is wonderful and responsive. However, the first quote we got did not include half of the items we requested -- I even provided a written list when he came for the free estimate. Zac was over 2 hours late to our actual scheduled service day (no call to let us know, only an email...which I do not check or get notifications for every hour), at which point he still did not have any of the materials to complete the jobs and went to the store no less than 5 times during the day. Thank goodness we are charged by the job and not the hour! The man working with Zac, I believe his name is Dave, was a rock star and completed most of the work while Zac was at the store. However, Zac did not effectively communicate to his assistant (wife) the items being quoted after we met the first time. I am extremely detail oriented and did not misspeak about what I wanted done--again, even provided a written list. But when the team came that day to do the work, they told us it would be hundreds more dollars to do what I had originally requested and what we thought we had already been quoted for. This would have affected our decision to hire the team at all if we had known this cost difference. (We asked for the storm door and complete surround and threshold of the door to be replaced. They apparently only quoted us to replace the storm door.)
After all of this and finding a compromise that day that included some additional cost on our end and some loss of what we wanted done, Zac had one more item he needed parts for and said he would come back the next day. Melissa called before they had even pulled away to take our payment and told us he was not available the next day. Fine. We booked for a few days out but he did not show that day, and we did not receive a phone call. When we called a few days later after no response to our email, they said their computers were down (again, fine) and booked us for the next week. This time, the one job was completed on time and of course well.