New Circle Mechanical

Awful experience and would never do business with them again. The on-site electrician was nice and professional but very inefficient. We were told prior to scheduling an appointment that placing new light switch plates would take about 5-10 minutes each. After two hours of work, we only had 3 light switch plates changed and 1 ceiling light placed. When we called to complain that we didn't feel like we received $250 worth of services, the manager, John, became defensive and accused us of only being worried about the money. It was outrageous. The customer service was deplorable. According to this company, the customer is always wrong.

Wow ...  1st appointment 9am had to miss work for   2 hours ...no call , no show ..  Finally 1030am  I call Jason the phone guy with 30 years of experience. He claims  they are a driver down  down but have 5-6 service tech .But  when pressed about that wasn't I the first appointment and why not at least a courtesy call... He seems  to not have no answer ... So we make another appointment the follow day appointments @430 pm i ... no show , no call again ...@ 530 I call again and now Jason tells me he was never going to send anyone out because I put my reviews of them ( punctuality, professionalism..etc on Angie's list ...  He tells me if I want them to come ,I need to take down my review ... My job is to switch out to fuse that were damage by water which I was told would cost between 300-1500 dollars ... so apparently on Angie's list review I put the job was 800 .. which is between 300-1500 and Jason called me a liar... Stay away from these guys and Jason your the voice of the company ... work on your skills!!!!

I contacted New Circle on 10/30/18 to help me determine if my microwave problems (kept shorting out) were due to a broader electrical issue. They tightened the breaker and said it may need further investigation if the microwave problem persisted. I paid $231.60 for this advice.

I contacted New Circle again on 3/14/19 as the microwave problems continued. This time they noted several electrical panel issues and recommended a $2,500 new system. I paid $220 for this advice.

At this point, New Circle had not addressed my primary concern: is my electrical system causing my microwave to malfunction? However, they had collected $451.60.

I then contacted another electrician that quickly realized that the electrical system was providing enough amps for the microwave and that it must be an issue with the microwave.

GE has confirmed this microwave had been recently redesigned due to a bad door sensor. They are replacing the microwave.

I explained the situation to New Circle and requested a refund of at least one of the two charges. I did not originally ask them if I needed a new electrical system. I asked them if the electrical system was causing the microwave to short out. They misdiagnosed the problem, tried to up-sell me a $2,500 system and is now arguing that lightning or a power surge caused the issues with my breakers and microwave. They charged me $451.60 for this level of service.

Moved to Louisville and we needed an electrician and a plumber to help fix a few things.  These guys are snake oil salesmen. The owner came across as a God-fearing, honest man, but his entire team was deceptive, slow and overcharged us. In the end, they charged us $800 and had a ton of excuses as to why they could not do X, Y or Z.

$800 got us a hot water dispenser, Nest thermostat and a washing machine floor drain installed.

We also were told that our upstairs washer could not be connected quickly because it would cost thousands in repairing a burnt wire or fixing the circuit panel. These untruths were proven as such when another electrician came in and got electricity working with a simple circuit test and replacement part -- it cost about $125 if I recall.

Additionally, they did not install the washing machine drain properly as we found out months later when the washing machine failed to operate. We had to call Maytag and they came out and showed us the poor install job on the drain which was causing issues. Suffice to say, the Maytag man fixed the drain install and got everything up and running.

Avoid these guys at all costs.

In the past, I had wonderful experiences with this company.  I'm not sure what has changed, but now they are terrible.  My furnace went out in October, we paid $200 for a service call, where they literally just changed the filter and called it a day.  I was told then that it was only a temporary solution, and they would be ordering a new motor for the unit.  However, the guy who did that service call apparently quit soon after and did not provide the company with records of my service call.  No motor was ordered, and my furnace went out again in December.  We paid $200 again for another service call, and this time the person who came out changed the filter, tightened a screw, and declared the issue resolved.  He said no new motor was needed because supposedly a lose screw was the source of the problem.  Funny enough, here it is a couple weeks later, temperatures have dropped into the single digits, and my furnace has gone out yet again.  Whatsmore is that New Circle wants me to fork over even more money for them to come back out to fix the same problem that they should have repaired the previous 2x I had them come out.  It is absurd that they would keep charging me when it has been less than a month since the last service call, and they clearly did not get the job done then. I feel like I have been ripped off, and I want to warn anyone who comes across this company to run far far away.

We have used New Circle Mechanical for several plumbing, electrical and HVAC issues in our personal residence and rental homes.  We will continue to use them and recommend them to friends and family.  The technician, Shawn is prompt, professional and knowledgable.

This time we called them to clear the furnace drain line.  Unfortunately, they were unable to clear so they suggested running a pump to the sump which would be cheaper than re-plumbing the line.  They also suggested adding a ground rod to the house for protection and repairing some sewer caps that had been destroyed in the yard by lawn mowers.

We will continue to use them in the future

Awful awful - should have listened to the other reviews. Their services were over priced from the get go- but on top of that they did things in such a terrible way that everything has had to be redone less than a year later.

New circle quickly came out and serviced our HVAC on the spur of a moment when our system was out on a weekend and we had a house full of guests. They were very polite and accommodating.  I have recommended new circle to several people since that time

Friendly and good work, but $179 for less than an hour work is expensive! Should have asked for an estimate.

On 7/6, I hired NCM / New Circle Mechanical to inspect problems with my AC system.

The technician, Rob, arrived on-time at 12:00.

I attempted to tell him what I had been observing that might help him diagnose the problem, but he abruptly informed me: I'm only here for 15 minutes, and you've talked through several of them. I know you are cost conscious, so I need to do what I need to do. I can't stay any longer than 15 minutes, because after 15 minutes my boss isn't making money, and if my boss isn't making money, then I'm not making money. So I let him do what he needed to do. He inspected the inside and outside units and determined that they both needed to be cleaned, and 2 parts in the outside unit needed to be replaced. He said (verbally) I would be looking at around $600. I gave him approval to move forward. While he was working outside I caught the tail end of a phone conversation between Rob and someone back at the office, discussing the job. The party on the other end of the phone said, When I talked to him, I thought it would be $1000. Lo and behold, when he finished, the bill was $976. Rob said he was sorry that I misunderstood that the $600 was just the labor estimate. For the 2 parts that were replaced, I was charged $159 and $129. Upon later research, I discovered that both parts are available online for less than $20 each. Not comparable parts. Not knockoffs. Not refurbished parts. The exact same manufacturers and part numbers, brand new. Markup is reasonable. 1000% is not. But they had pre-determined it was a $1000 job.

On 7/7, with no improvement to my system,  and the knowledge of the actual parts prices, I contacted NCM and spoke to the Dispatcher, Jason, to express my disappointment. He defended the charge for the parts, stating they provide a one-year warranty on them, and they would not warranty Amazon parts, I guess not realizing they were the exact same parts. Jason said he would take all of my concerns to the Supervisor and gave me his word that he would call me back Monday (7/10) to talk about how to resolve the issue. Well, it's a good thing I didn't depend on his word, and sought immediate resolution elsewhere, because as of today, 7/21, 2 weeks later, he has yet to honor his word and call me back. To be honest, this is fine, because even if Jason would have offered to come back out and continue working to resolve the problem for no additional charge, I wouldn't have been comfortable with them back in my house. My trust in them has been irreparably breached. I - the cost-conscious guy, mind you - am happier to have paid extra for another company to actually fix the problem, than have had NCM back out for free. The other company, by the way, was willing to be patient and listened and - go figure - correctly diagnosed, then solved, the problem.

It is also worth pointing out some more minor concerns I have regarding the tech's professionalism:
1. Regarding Rob's comment quoted above. That's not exactly how I expect to be spoken to as a fellow human being, much less a paying customer. But, if I am cost-conscious, why is that a bad thing? And, of the 2 of us in that conversation, who was the one concerned about cost?
2. Listening is an important professional skill. Perhaps if Rob had listened to me, he may have been successful at diagnosing the problem, and then solving it.
3. His work was very sloppy. The coils on both units were only about 75% clean. In the outside unit, he didn't even bother cleaning the debris from the bottom. I expect much higher quality of work from a technician being paid $180/hour.  
4. He spent approximately the last 20-30 minutes on the clock in his truck.
5. To Rob's credit, my cat liked him, and she doesn't typically like any other males.

Another minor concern is that NCM has a practice of charging 5% fee for paying by credit card, but they don't mention this when giving you the option of paying by check or card. Full disclosure should be made to the customer. Had it been disclosed to me, I definitely would have made a different (and $46 cheaper) decision.

But kudos to NCM. They skillfully deprived me of $1000. Let them enjoy that. You got me.

One of the worst business experiences I've heard of. Do not trust or use New Circle! 2 weeks ago they were referred to me when my AC unit broke. They fixed it without giving me an estimated quote and charge me $700! I was shocked and voiced that I didn't feel comfortable spending that much money on an old unit when maybe I should have replaced it. Jason assured me they made the right call and would take care of me if their fix did not work. Well, it broke again, they came out and said it needed replacing and Shawn quoted me $5,100! When I reminded them of the unnecessary $700 charge they offered to take off only $100...when I asked why the cost was so high they said they were offering me a 10 year warranty and I can't get that any where else...except the thing is that I can. Both opinions I got after New Circle offered 10 years...that is just bad business.
Might I also add that That the last guy I had come out found that They added WAY too much freon and almost blew up my unit. He was able to fix my unit for FREE and install a new unit with 10 year warranty for $3,800.
Moral of this novel is to ALWAYS get a second/third opinion!

john is delusional.   I have his receipt in the paperwork and receipts from the other mechanics showing there was nothing wrong.
I have John's receipt showing they did no work but still charge me $745    john's receipt also shows how much things are left in the critical state according to him  
He absolutely demanded to see the water heater, which has nothing to do with the outlets he didn't fix
Just stay away from these guys. They're bad news.

by the way.....
people don't have to believe me.  When they look on Yelp they see your rating is only 2.5 stars and that more people gave you a 1 star rating than any other.  

They can check out the reviews from John M. Valencia, CA, Sisi B. Louisville, KY, Matt M. San Francisco, CA, Claire M. Louisville, KY, Alea B. Jeffersontown, KY, Tarrrck Y. Louisville, KY, Chelsea S. Louisville, KY and others who all say stay away from New Circle Mechanical.    They all lied about their experiences too John?

Big John is by far the most knowledgeable tradesman you will ever have in your home. He has been working on our home for years. We were in a position where our home had suffered an electrical surge as was being covered by our insurance. Well a crooked adjuster was trying to deny our claim until Big John got the whole situation straightened out. I would highly recommend!

Highly recommend this company for any of your plumbing, cooling and electric needs! Quick, courteous service- We have had the pleasure of having Mike as our technician and he has been beyond helpful and full of knowledge. Again, I would definitely recommend this company.

I recently had New Circle Mechanical out to my house to look at my fireplace.  The technician was very knowledgeable and very professional.  I thought the service call was $59.00 and the technician found nothing wrong with it.  He just used the shop vac and then lite the fireplace.  I also had him check one of the gas lines on the heater. All he did was look at it and it was fine.  He told me just to clean the heater and then light it.  My total bill was $125.00. It is my opinion that the service call should have only been $59.00 expecially since all the tech did was vacuum the fireplace and light it.  The tech was wonderful just not sure about the prices.

The following week I called for service to light my heater.  The pilot would not stay lite. So Shawn came out. He was also very knowlegable the professional.  My heater needed a thermo couple(?).  The part was $35.00 then he charged me $120.00 for one hour plus the $59.00. Which brought my total to $225.00. Then at the end of the service call he said if I filled out a survey I would receive a $50.00 coupon for my next service.  I should have received one from my first service call but Shawn said it probably hadn't been processed yet and that I wouldn't be able to use it but he would check when he got back to the office.  I'm just not sure about the company's pricing. It seems like it should be one price and then you are charged another price.

Now I should receive a $50.00 coupon for rating the service call and a $20.00 coupon for posting a review.  I will see what I get. I would use them again, but I will get a firm price from Jason before any tech comes out.

I have 2 properties and have used these guys multiple times for HVAC and plumbing needs.  They always do a good job!