Best Flame Sensor Repair in Baltimore MD

I do not understand how these people are still in business?? Called them up for a simple repair, whoever picked up the phone took almost 10 minutes to take all my information asking 1000 questions, just to let me know someone was going to call for scheduling. Never called or showed up, not a courtesy call or anything. I wish I could put 0 stars. Good luck

I had a failed heat pump which meant our sun room was only able to be used on those days when it was mild so the room was not too hot or too cold.  I contacted RE Robertson to have them provide options.  They came over and were very conscience of the need for social distancing.  Dave the HVAC manager came by and looked at the sun-room and the old HVAC unit.  He discussed different options including a 'hotel' like unit in the lower wall, putting a single room unit in the wall and replacing the old unit with a modern unit.  He was very helpful in describing what would be needed for each option then provided his recommendation and a quoted price.  We decided on the traditional unit since it would not require additional electrical or carpenter work the other units would require.

Dave scheduled the work and the team came on time and once again were very attentive to the social distancing and wearing face masks during the removal of the old unit and the installation of the new one.  The entire job took just a few hours and the team made sure everything was cleaned up and carted off.

The new unit does a great job of keeping the sun-room comfortable.  We have been using the room nearly every day.  Having this extra space in these stay at home COVID-19 days has been a blessing.

Thanks again to Dave and the whole R.E. Robertson team.  They all did a great job and I would highly recommend them for your HVAC or Plumbing needs.

Had an appointment time frame set from 12:00 pm to 3:00 pm. They arrived around 4:30 pm after I had to call the company to see where they were. It took them til 1:30 am to complete an air conditioner replacement. No apologies, no discounts. Definitely could care less about your time. Will never use them or recommend them again.

I called with a plumbing emergency.  I was given an appointment that day.  They arrived within the time frame given and were able to address my problem.  My concern was they didn't ask if I wanted them to wear masks and they did not use shoe covers.  Otherwise I am very pleased with the service provided and will use them again.

Outstanding.  Chris explained everything so that I understood what happened with the toilet in the master bedroom.  It made perfect sense.  He priced out repair vs. replace and, with no pressure from Chris whatsoever, I decided on replace.  Chris and Brook, who brought the new toilet, were both wonderful.  I will definitely use them again.  The whole job took about 2.5 hours and the total cost was $1,088 for the toilet replacement and a few other incidentals that I wasn't charge for.  I was delighted.  I esp. appreciated the time Chris spent explaining things to me.

I recently had Abend out to remove a hot water heater while the floor was being repaired, then they came back once floor repairs were made, installed a drain pan and line for the hot water heater.
Very prompt, courteous, and efficient service. I definitely recommend them.