Best Heating in Houston TX

Had a delay in original arrival. They dispatched a new plumber, showed up within 10 minutes of what was originally expected, so not too bad. The plumber, James, was fantastic quick, proficient, and a good communicator. Cost came in under what original budget was expected. Happy with the service, especially James the plumber they ended up having to send.

These folks are professionals.

I submitted a request for a quote online.  I got a response very quickly.  They asked for additional details and information to understand the problem, and told me they would check on warranty in the morning.  It was late in the evening when I got back to Casey but he replied immediately.   I was able to get an appt for 7 am the next day.  

Matt showed up a few minutes early for the appt which was great because I had to get to the office.  He seemed genuinely happy to be there to help.  He took a look at the issue, confirmed the problem.  He took the time to explain what he saw.  Educated me on different aspects of the furnace.  He even provided me with multiple options at different quality and price tiers.  

He followed up an hour later with a text and email (which he had done the due diligence of finding out were my preferred methods of communication).  
He provided a written quote, with a few different options.  

I inquired about scheduling and he told me they were flexible would work around my schedule.  

Super impressed with their customer service.  I felt like I was important to them, as was my business.

JJ came quickly and solved my problem. Very nice and efficient. I will use them again.
Katherine Anderson
Pearland

The crew did an excellent job on the install and quickly completed the project.  The product is top quality and I would highly recommend them to anyone.

This place is a joke, refuses to give a quote over the phone but then will quote you an absurd price in person banking on you desperately needing them. Charges $250 to hang a simple ceiling fan. They give you a window between 9am-6pm so the window is all day. My technician was great, but quoted me $650 to hang two light fixtures and a fan. The value of the items was less they the labor cost to install them. Beyond disappointed in Abacus

I recently engaged Village to complete a complex and expensive drain line repair. I won't get into the gruesume specifics of my situation, but as a former executive in a high touch customer service business, it's about how you handle service recovery'.  I can attest that Village Plumbing stands 100% behind their service guarantee.  They were sincerely concerned about my perception of their service, and accommodating to assure my ultimate satisfaction. They were also willing to listen to my suggestions on how I felt their service could have been better delivered. Drain line repairs are never fun, but I will use them again for other plumbing issues knowing that they value their customers and willing to stand behind their service guarantee.

Let me start by saying that my family has used this business for over 20yrs. Until this last last visit I have always been please with the work and the charges with the job. They took care of us on all fronts. Good work at a fair price. Fast forward to a few weeks ago, this experience was horrible. They showed up and charged us trip charges for the hourly rate from the moment they left the office. The tech charged me the trip charge 3 times because he forgot or did not have the right supplies. The work in question was replacing two outside faucets. Charged me 5.5 hours of work time and to replace those two faucets they wanted to charge me $495. I have had they replace 3 of the same kind of faucets just a few years back for less than $200. When my wife got home he was standing at his truck and she asked him are ya all done? His response was no I don't have the right supplies so I am trying rig something. She stopped him and told him we wanted it done right. The guy did not clean up left solder and sharp metal shaving all over my pool deck. Left insulation that the pipes were wrapped in all over the pool deck and in my yard. We had to call and ask them to send him back. Yes yet another trip charge because he did not do his job. He came back the next day another trip charge because he did not do his job. Finished the work and the work was done well but guess what he still did not clean up his mess in either spot. So my wife cleaned the area up after our dog cut his foot and some of the sharp metal. While cleaning the absolute disaster area this guy left my wife cut her finger too. She told me that she would handle it and she called and called to talk with them with no response. When we got the bill in the mail she still wanted to handle it. So I let her. In the mean time I had 3 other plumbers working on my street for other companies come over and ask them what this should cost and I got 3 different answers. All were between $150-$200. And the labor should have been 1.5-2.0 hours. I was charged 5+. She did finally get ahold of the billing department who transferred her to I am guessing the owner and he was disrespectful and extremely unprofessional to my wife. I am just glad I was not there to see it because I would be writing this from jail!  In closing do not ever use this business for anything!  They are dishonest, disrespectful, unprofessional and are price gouging people!  I will be writing a review with the BBB too as this business is terrible and criminal in my honest opinion!  It's too bad that a 20+ year customer was treated so poorly.

Stay away unless you like to be robbed and treated poorly!