The Katy Plumbing Company Heating & Air

We had some issues with the plumbing in our newly purchased home and contacted Katy Plumbing.  The company was helpful and able to make an appointment quickly.  Plumbers Mark Divin and Esteban arrived timely, we're so professional, knowledgeable and immediately assessed and corrected the issues.  We are so happy they were the team that was sent to work on our home and highly recommend them.

Bought a new house, there are shower jet
(capped off) and shower head. Asked Katy plumbing crew if he can help me figure out why it's leaking , he jumped right into the job. He broke both knob set screws for my showers. Hammered in the first set screw because he didn't use the right screwdriver drill. He broke the second screw head and have the screw sharp thread sticking out and I had to buy screw protector to prevent it from cutting my hand everytime I use the shower.

Turns out there is no leak, just needed to push the other knob in further.  He replaced the valve unnecessarily to justify charging for the job. He just reuse the screws that it came with. Broke them both. And charge me 250 for figuring out how the shower works.

[Update] supervisor called and said he offered to make it up to me. I asked for a refund option. He replied politely if he gives refund he can no longer service the home. He said he already invested in valve (probably a few bucks from Amazon), if refunded, he has to wash his hand and no this service address for future work.

We came home to water coming through our ceiling and since we had used Katy Plumbing before they were our first call. They came out the same day and determined the water leak was not plumbing related and after having a roof inspection we determined that the issue was our AC unit leaking in the attic. We had hired a recommended HVAC company to make the needed repairs to our 10yo AC unit. Within a couple days of being told everything was repaired, more water was coming through the same whole in our ceiling again and after three trips and no resolution the owner of the HVAC company would not back his company's work. We love our home and lost money and complete trust in the HVAC company. We decided to call Katy Plumbing to get a completely different HVAC reference and they sent two plumbers, one of which was also HVAC certified. They immediately identified the mistakes and corrected them.
They came out on two different days to make the repairs as it took two men to redo the work in lifting and balancing the HC unit. The folks at Katy Plumbing  are honest and respectful. They take the time to explain to the homeowner. We had purchased a service contract and they checked all the plumbing lines in the house for any blockage while fixing the AC. Katy Plumbing restored our faith in honest capable contractors and going forward they will handle all our plumbing and HVAC needs!

Can't thank Katy plumbing enough, we had a water line break on our side of the meter and so it needed immediate repair

Katy plumbing was able to have him there by 3:30pm and were were finished by 7..

The tech they sent out was amazing, Ryan did an great job and is very innovative with his solutions.

We are super appreciative to have our issue resolved and our water back on

Charged me $600 just to replace a water valve for my sprinkler system. Wouldn't even show me the breakdown and said they charged based on job.

The same part I found out sold for about $130. This place is a rip-off.

I just want to expose this group for what they are, an over priced rip off.  Do NOT use these guys!  They are easily 50% higher than anyone else.  The exact same water heater they installed at my house can be purchased at multiple plumbing supplies for an average of $903 (Rheem, 50 gal tall 40MMBTU). Then the guy tacks on an attic installation (additional $221) which I guess is correct in the sense it's an attic space, but it's a closet upstairs so no ladders etc. and full access all around the dang thing.  They didn't vacuum up the little bit of mess and gave me all of this for the bargain price of $2,200.  Unfortunately for me, I was trapped into a now or never situation and didn't have time to get a second or third price.  The quote also included a new catch pan, but he just reused the old one. HOWEVER IT WILL BE A COLD DAY IN HELL BEFORE I ALLOW THIS OVERPRICED ROBBERS TO EVER DARKEN MY DOOR AGAIN!  (Here's a pic of that highly accessible attic install!)

Asked Aaron & David to replace our original hot water heater early this morning. It came with our Cinco Ranch home when we bought it in 1995. It gave out this weekend. Professional, polite, and informed, reasonable estimate, timely work and a Katy work ethic, we recommend The Katy Plumbing Company.

Paul Boyd - boydsposts.com

I called Katy Plumbing to re-install a toilet and self standing bathtub after a bathroom had new floor installed.  Not only were they almost 40% higher, but they refused the job since it apparently exceeded the skill of their plumbers.  Avoid these people like the plague.

Wow! This company is truly amazing! I love supporting local business, but it's just the cherry on top when you have fantastic service. I've had to use them twice for an issue in my home and each time they have been pronto, kind, and courteous. They have open communication and will let you know of any issues with scheduling immediately.

But, what makes their service even better is the wealth of knowledge each of their plumbers have. They treat you like a person and explain things to you in a very easy to understand way- no trade or technical jargon used. They provided clear and concise recommendations and priced out solutions. If you are in need of a plumber, I highly recommend them!

KPC is likely more expensive than other companies but they provide excellent services. I can count on them to arrive when scheduled and they always get the job done well. I highly recommend them.

I had to pay out of my pocket for the warranty work when the water heater warranty was covered 100%. Not to mention that Katy Plumbing is an approved Rheem vendor listed on their website. I also thought that the labor fee was excessive. Had I known I would have tried to find a company that would collect the labor fee from Rheem instead of me. On another note I would avoid Rheem products. Two months later and I'm still waiting on my $500 reimbursement. Never again to both companies!!!

After I used their service first time, I stopped shopping around. Finically got the responsible and respectful plumbers. Truly recommend!

They quoted me almost $300 service charge just to come out on an emergency basis to diagnose the problem - it would not have included any parts or labor.

Called another local plumber and they told me how to temporarily stop the issue until they could come out the next day to fix it properly - only cost me half of what Katy Plumbing was going to charge me in service fees to have it repaired.

I made the appointment on a Monday by phone for Wednesday, I was told  the plumber would show up between 10am and 1pm.  1 pm comes and I've  heard nothing from Katy Plumbing so I call to find out what is the  issue.  Apparently they've lost my appointment along with all of my  information so they have to take it all down again.  Fortunately, a  plumber is finishing a job and can be at my home shortly.  Approximately  1:55, a plumber arrives, I show him what I need to have done and he  goes to the truck to work up an estimate.  Meanwhile, my neighbor from  across the street runs over to tell me about how this company ripped him  off to the tune of $7k recently and he tells me to beware.  I call my  husband with the recent development and we decide on reasonable fees for  these services.  The estimate comes in, $289 for the ice maker (this is  a stand alone model) to connect the drain to the existing drain under  my sink, $350 to seat the toilet, and $495 for the washer faucet.  I  decline everything but the icemaker because for those prices, we can do  it ourselves and I REALLY wanted my ice maker asap.  About 10 minutes  into the process, the plumber calls me down and explains that he needs a  longer pipe under the sink to make the connection plus a shorter  strainer basket in the sink to fit it.  That will be an extra $200.  I  told him that's fine, just get me my ice maker working today.  He hooks  it all up, I use the coupon on their website, and pay $464 to connect an  ice maker, sounds crazy I know but I really like ice.  I ask so is it  working now? and the plumber says he didn't know because he didn't test  it.  So I hit the on button and I hear the water flow.  I realize  it's gonna take at least 45 min to get some ice and he leaves.  2 hours  later, I see water coming out from under the icemaker.  I look around to  see if I can tell where it's coming from, is it the machine, or is it  the plumbing job?  I cannot tell so I turn it off and ask my husband to  take a look when he arrives home from work.  Did I mention this was  Valentines Day and he was taking me out to dinner?  We come home from  dinner and he pulls the ice maker out from under the cabinet to inspect  where all this water is coming from, it's all over the floor, the  drywall and the cabinet.  What he discovered is that Katy Plumbing took  the vent hose and connected it to the drain hose and put this  Frankenstein contraption on the vent port only of the ice maker, not the  drain.  So water that drains out of the ice maker just goes all over  inside the cabinet.  I called Katy Plumbing that night and they offer to  send me an on call tech to fix it but by then, my husband has figured  out how to properly connect it so we didn't need them.  The next day, he  calls Forest Johnson at Katy Plumbing about the problem we experienced.   Forest has to investigate, well after a day of investigation, my  husband calls him back and they agreed to refund the ice maker  connection part of the bill for $289.  So I ended up paying $175 for the  new strainer basket and drain pipe under the sink.  I really feel like  all of these Angie's List recommendations let me down.  Now, not only my  neighbor had a horrible experience with Katy Plumbing, I did too.  3  days later, I still do not have my refund.

UPDATE: Katy Plumbing did actually refund all of our money.

Katy Plumbing was responsive to my questions.  I'll try their service in the near future.

I give two stars, as I have used them before and they have done good work on small issues.  This time I had sewer water coming from under my house leaking out onto my driveway and into the street.  Not a massive amount, but it was happening.  I called and said I need a camera line test to find out where the leak was.  I would have paid for it, no problem.  He came out and said the camera test will not do any good.   We just have to start tunneling and repairing until the problem is fixed.  Starting Price was $10k and could go up to $20k.  I was not convinced.  I got someone out two weeks later, main issue was sewer line was clogged and bam, no more water leaking from under the house.

Another note, I bought the house two months ago and did not know where the sewer cleanout was.  The guy did not even help me try to find it.  The next company that came out, helped me find that there was not one since it was an old house, sent out their crew a week later to dig where the sewer line was, opened it up, unclogged it, put on a new sewer line cleanout, and they have gained a new customer for life.  The company made videos of the sewer line and did not find any large leaks.  Yes, there may be small ones, but everything is running from the house to the sewer line, since the line is unclogged.  Main issue resolved and no more water leaking onto the driveway and into the street.  The neighbors and my wife are now happy campers :).

UPDATE: Owner is super rude. Reached out to me about my disappointment and basically accused me of not being a customer! Go somewhere else.

First time was good! They came right out and fixed it. Had another issue so we just wanted a quote which they said was free. I was willing to pay for it but they said if you're in the katy area it is free. The quote was high so we wanted to get a few. The guy was super rude saying he should charge up for his time. He quoted us almost $2000 and we got it done for $125 somewhere else. I just was so disappointed this time. I don't think I would call them again because of the attitude. If you're wanting a quote go somewhere else for they'll make you feel bad about it.

Charged $800 just to turn off water at meter and repair PVC water line that had come unglued after 30 years. Line break was outside where waterline enters house. Total repairs took less than hour and that's including waiting for PVC glue to dry.

Quick response, friendly and quality work.  However $188 to change a rubber gasket in the toilet tank which is a $5 part and 10 minute job seems way too expensive.  They do good work, but you will pay WAY above average prices.

Amazing service. I completely trust this company. We have used these lovely people on many occasions and they are super quick to get our needs taken care of. All of the technicians that have helped us have been courteous and extremely knowledgeable. Recently Jake worked long late hours to get my kitchen up and running after we flooded in August. It's been amazing to cook again. Thank you to each and every employee of Katy Plumbing Co. It takes each individual to make a great team.

THEY ARE FANTASTIC! Went out of their way during the freeze in February and just did an awesome job, the guys were so nice and so professional! Would call them back out in a heartbeat, hopefully I won't need to though! I don't want another pipe to bust, but if it happened again Katy Plumbing Co. would be my first call!

I have never been disappointed with The Katy Plumbing Company. Every technician that we have met has gone above and beyond. Today Patrick Fulton came by and took care of an issue. He was open, honest and professional. I would recommend this company to anyone who needs an honest, reliable, and professional plumbing service. I have no reason to go elsewhere. One of the best investments was to purchase the membership plan. It was low-cost and has provided me with discounted pricing that has definitely come in hand. Thanks guys!

Can't say enough about this company and their staff.  Wendy kept me up to date as to where the technician was and when he would arrive.  They sent me a text with the tech's picture and bio so I would know who to expect.  When Jacob arrived, he looked at the job that needed to be done and knew exactly what it would cost.  No hidden fees.  Even gave me worst case scenario, which he was positive wouldn't happen.  Jacob was friendly and professional and was quick with the repair, even with me sitting there watching him and talking with him.  I will definitely use this company again without hesitation.  Oh, and price wise, they beat several other quotes.  5+ stars for The Katy Plumbing Company!!!

My neighbor informed me I had a leak on my side yard with water coming onto his driveway.  Based on the a Yelp reviews, I booked an appointment via their webpage to look into the problem.  Within a few minutes they contacted me and sent out a technician, Michael.  He was very thorough, turning off all water systems and main water.  The leak was still there.  He was able to determine the leak was actually on my neighbors main water line and the line crosses into my property.  They contacted my neighbor and promptly the hole was dug, line repaired and ground restored.  Price seemed fair (plumbing issues expensive) but great service!

Called and set up an emergency appointment for a leak that appeared to be originating from a hot water heater in attic.  (Given it was a last minute emergency, I fully understood that their previously scheduled and active appointments were a priority.  After all, it wasn't their fault my hot water heater was leaking. )

They gave me a 3 hour window of a tech arriving.  Their office called 30 minutes prior to advise Mark on his way.  Which I appreciated.   Mark showed up minutes later.  We discussed the issue and he went to work.  

Polite, informed, thorough, courteous and respected my home.  

For those people who have plumbing issues and feel you are slighted because a plumber can't show up instantaneously ... I suggest you learn the trade yourself.   Plumbers are one of the most sought after trades in a huge city like Houston.  And for those complaining about the prices ... just live without your hot water if you don't agree with them (and I am certain you don't work for free in your profession).

Katy Plumbing is the go-to for our plumbing needs.  And during an emergency ... I am thankful when they can make the time.

Called them late on a Saturday and still got someone to answer the phone and she was VERY helpful and got us scheduled right away. Even called back when and earlier day opened up. The young man showed up on time, very professional, knowledgeable, friendly, and did a great job in no time at all. He re-did the plumbing to allow us to install a new kitchen sink. He even lifted the sink out, after we had seated in place, so he could caulk underneath the sink so it would not show on the counter. We did not realize to do this and were just going to apply caulk to outside. I will ONLY use Katy Plumbing for all my plumbing needs from now on.

Great work guys and have a Merry Christmas!!!

Absolutely horrible service. Called them for a clogged line and instead of fixing the line quoted 200 dollars to replace a fixture that worked fine. Regarding the clogged line - recommended replacing the water pipes inside the wall. Horrible service in every way.

We had a technician and his helper over today for an estimate for 2 hours worth of work tops. Was quoted 545. Even put in a call and spoke to the service manager and he confirmed his ridiculous quote. We called two other local plumbing businesses and was quoted 275-325. Shame on you Katy Plumbing for price gauging. Folks, make sure you get a second quote if these guys are your first.

Jason came out to do my quarterly salt run for my water softener. He checked my softener to make sure all was running correctly and then filled with salt.  He was very professional and friendly.

They have this great feature where you can text their main number to set up the appointment or ask a question.

281 646 1700

I wish I read these reviews before calling them.

I paid for an emergency call on the weekend for backup sewer service, they came within the hour ( the only positive thing about this experience), started working on the outside clean out, after 30 minutes of video and snaking I was told that there is a lot of grease built up and I needed a Jet service which they would do on another day. They charged me $125 for the emergency service plus $250 for their work on that day. I was told that I need to pay them an additional  $1300 for the Jet service as it is the only way to clear the grease built up.

Next day I called another plumber, he put his camera and showed me that the grease is still there and Katy Pluming did not do a thing, he laughed when I told him about the Jet service, according to him it is only done in restaurants and such. For $240 Rescue Rooter cleaned up the grease and the sewer line is working as new.

We had an emergency at one of our rental properties and needed a plumbing fix so our tenant wouldn't be out water over the weekend.  I called Friday afternoon and they had it fixed before noon on Sat morning.  Thank you so much!!!

Its not often that I have been HAD but this was one of those times.  I called Katy Plumbing for a leak in my 3/4 Hp garbage disposal that is only three years old.  It was an emergency on Mothers Day  and because my house is up for sale and we were having an open house this same day,  I needed help.  Their repairman came out and looked under my sink and said Wow, I sorry, but we don't carry that brand of repair parts in our inventory.  But I can sell you a new disposal unit its a 7/8 hp and is great. So, I needed it fixed so I agreed.  I was shocked when I saw that the new disposal unit was the exact same brand he took out! The drain gasket connector that was broken was an exact match as the one on the new unit.   To add insult to injury, I was charged $646.00 for a unit that I could have bought myself for $346.00! How can you sell and repair a brand of garbage disposals without carry the parts.  I sincerely believe that the repairman gets a commission on what he sells...  he gets the commission and I got the shaft!

$295.00 to find a leak.  It took 10 minutes to find because we basically knew where it was.  Did they apply that fee to the repair?  NO, they charged another $400.00 on top of that to repair it.  The whole repair took around one hour.  They are very nice and professional but their charges are completely outrageous.  We need more plumbers in the Katy area because these guys have gotten too big for their britches.

Chris was fantastic! He fixed a problem we've had since we purchased this house 2 years ago in just under an hour! Katy plumbing has been our first and only point of contact since we moved to katy. They're super professional and they take care in fixing problems at the source instead of quick temporary fixes. We've had a wonderful experience thus far  and I'm sure will continue to.

We have used Katy Plumbing several times over the past few years and have been pleased with them each time. The phone is answered by a live person whenever I've called and requested service. From the person answering the phone to the plumber who does our work, each seems personable and competent.
I called to get today's appointment and had several time block choices. Mandy , at Katy Plumbing, noticed that Forrest had never worked in our home, so she quickly sent an email prior to his arrival so that I had his picture and knew a little about him. Forrest arrived on time, diagnosed the problem, left briefly to get the right part, & returned quickly to complete the repair. He left our home neat & clean.
I like being able to use $25 off coupon that had been mailed to me previously.
We feel confident & comfortable using Katy Plumbing Company.

Highly recommend Katy Plumbing! Ryan came out to replace a toilet and repair a broken one. We encountered some additional issues along the way but he stayed until the evening hours to complete the job! He was so professional, so knowledgeable and so hard working! I'm so glad I found this company! No one likes to have to call a plumber. It usually means a huge headache but Ryan AND Katy Plumbing are the ONLY plumbing company I will ever call again!

This is the first time I have used a plumber!  I am a new home owner and this company is fantastic.  I called late on a Tuesday, and received a return call within 5 minutes-as promised. I scheduled a time.  Nick was prompt, polite, and is extremely knowledgeable.  He fixed our disposal problem within an hour.  He left the kitchen in the same order he found it.  I cannot say enough good things about this company.

Thanks again!

I have found my plumber for life!! Jason came by my home to install my new kitchen sink, faucet and disposal. He is the most polite and courteous man. He was extremely personable and he answered any and all of questions. And, I had a lot of questions for him. He cleaned as he worked, and cleaned up after he was done. I have never been more impressed with a service man!!

To be honest, The Katy Plumbing Company has the nicest staff one will ever come across.

After searching for a week to find a plumbing company that works on propane tanks, my homeowners insurance company still couldn't find one. So they put that responsibility into us. I luckily stumbled upon the Katy Plumbing Company and they were more than I could have ever expected. They handled the frustrating insurance company with class and dignity; all in while, were the most professional organization to deal with for the customer.

They do everything in their power to put the client first and their staff is what makes them so special. I highly recommend them to anyone looking for plumbing needs.

1-16-14 the incompetent tech and another stranger arrived at my house, unannounced, creepy at best.  The tech stated he was probably going to get fired for his gross negligence.  He stated he was responsible for failing to check and see if he had properly screwed the gas connection hose. Explained to him to not put another family in peril, life is precious and this job could have been fatal.

George, the owner of the company called the following day stating that he had had some issues in the past, but that he was a master plumber and family oriented and this stuff unfortunately happens.  Plumbing imposters?

Told him the incompetence and dangerousness of the situation was careless and to not run the $225.00 trip charge through my bank, but they did.

Received refund ten days later, nightmare still lingers, lesson learned.

Called about a water heater and they were were there next day. Gave a two hour window and was there in the first hour, not waiting all day is so nice. Very professional and efficient. Recommend to anyone. We had requested Mark and he was great, showed me the problem and fixed t right away.

Excellent customer service. Quality of work was exceptional. Daniel was extremely professional and thorough, even with the somewhat challenging project he had to complete.

Will definitely call Katy Plumbing Company again with any future plumbing needs.

We had a leak coming through one of our light fixtures and called Katy Plumbing Company. It was Friday night and we were trying to get someone out over the weekend. The lady on the phone told us there was a $125 emergency fee for the weekends. We told her that although we would like someone to come out on the weekend, we did not want to pay the fee as it was not an emergency and we could wait until Monday. She then told us that she could have someone out Sunday morning. Ok great! The gentleman came out and spent a whole 5 minutes here before telling us that we needed to call an AC company and then proceeded to ask us for a card number for the $125 emergency fee. Are you kidding? We paid it because the man did his job and it was not his fault, but this was completely wrong. We made it very clear to the woman on the phone that we did not want to pay an emergency fee and TOLD her we would wait until Monday. There is no way she misunderstood us. I will never call this company again nor recommend them to anyone.

My guy arrived as scheduled and completed my repair in a timely and efficient manner.

Awesome awesome awesome work! They were here for several days replacing the entire drainage system for one part of our house. Daniel and Angel made the process as painless as possible and we're very professional. They left without a trace after the job was complete and everything works flawlessly. I highly suggest using this company and suggest even more that you request Daniel. He is not your typical plumber and represents his company very well.

Great service and very quick response time with very reasonable pricing !  Our plumber was amazing - very knowledgeable and clearly explained my options and what he was doing along the way!! Highly recommend your company!!

I have been using Katy plumbing for 19 years   George and his staff are top notch. On time , efficient , friendly and professional

We will always use Katy Plumbing and recommend them to everyone   Local owned and have distinct advantage over national companies and larger plumbing companies

George and his staff back up their work

Bob Young

We recently used Katy Plumbing Co. to move our water heater and new plumbing out of the attic and into the garage.  Incredibly nice staff, and Daniel was probably the best person in any service industry that I've met.  I highly recommend letting them earn your business!

If you like spending 5x more than you should for sink installation go ahead and use Katy Plumbing.    A very knowledgeable guy came over and looked at my job.  Install a double bowl cast iron sink and remove the old one.  I had purchased all the parts (sink, drains, and pipe) and the quote was over 1000.00   REALLY... almost 500 just  to pull the old sink and drop the new sink in......  almost 400 to hook up the drain hookups.    I got a second quote and it was 150 - 200 complete.  They are scheduled to come do the install this weekend.      That is Crazy

I have used Katy Plumbing for a year now and they are just exceptional. They take great pride in their work and always deliver on time and make sure you know everything before they start so there are no surprise costs. James came today and he was very thorough, extremely nice and knows exactly what he is doing. But their best point of contact is MANDY their receptionist. As first point of contact for a company, her customer service skills are above and beyond what anyone should expect. She is professional, friendly and stands by her company.

Called at 9am Tuesday morning asked if they had anyone available to come out that day they said actually yes tech in your area can be there 1-2 hours no one ever called or showed up all day I called said tech was behind on another job will call me when he leaves nothing ever I finally called back they rescheduled me for Friday sure it's ok no hot water until Friday thanks!!!  Won't be calling them ever again!!!!!

Kurt was efficient and handled my water leak despite its tough location.  Regardless of the high temperatures in the attic and crawling over ceiling joists and insulation, he took care of my leak in a professional manner.  I definitely would recommend Katy Plumbing Company to others.

Katy Plumbing Company is awesome! Jake came out and went above and beyond for the two jobs I had. Kind, courteous, and made sure everything was working great. Got our water softener working again and flushed our tankless water heater. It's great to have  such a knowledgeable person working at your home. I trust Katy Plumbing Co!

Timothy was professional, knowledgable, and fast! He took the time to answer my questions and provided a tiered solution to my plumbing problem. Will use him and Katy Plumbing again, highly recommended!

Excellent company. They give me quotes for each service needed and tell me honestly what I can't put off and what needs to be done but can wait until another day in the near future. I've used their services several times. They're friendly, the work is done as fast as possible, and pricing is very good. I've used other plumbing companies that I later learned took advantage of me during desperate plumbing situations. This company uses no high pressure or sales tactics.  Not to mention that they are very prompt in getting to you.  You won't be disappointed.

Fantastic service and awesome people. We had to have a hot water heater replaced last night and they got it done quickly and with the utmost professionalism. I would use this company again in a heartbeat but let's hope not for a while. Ha,ha. :-)

Awesome plumbing service. I called to get some estimates on getting some work done and was promptly schedules in. The plumber came on time and was very polite and went through all my plumbing needs answering all my question while still giving me advice on what my options were. The plumber never pressured me into anything while still giving me a breakdown of all the pricing (which was significantly cheaper than capital plumbings quote) and availability. I went ahead and got work done on both my water heaters with plans to get a water softener and water purifier put in, in the near future. Definitely found my plumbers of choice

Tried to use Katy plumping to get a shower cap changed as I was travelling, but they charged us a whopping $125 to change a shower cap. Initially when I had called in to check,  they mentioned that they do not have any minimum charges for the work, but after complaining the service manager called me to say that the minimum for any work is $125.  They mentioned sending our trucks to a location (even when they were at Katy) was an expensive affair.

Would not recommend them to anyone. Very very expensive.

Dallas arrived early. Hot water replaced in under 2 hours from his arrival to delivery of my new hot water heater by Aaron. Installed and done. I will definitely use them again. Great guys. Great company.

Everyone we worked with at Katy Plumbing was professional and very helpful. Daniel and Angel were great to work with. We had a big job and they worked hard the entire day to get our job completed. From the initial call to completion, we were surprise how quickly everything got fixed. We felt the pricing was very fair for the amount of work. We will be calling Katy Plumbing again if we need any additional plumbing services!

This is the 2nd time I have used Katy Plumbing. They are professional and got the job done without wiping out your bank account! I will use them again!

Wow. Had I read some of the negative reviews below, I may not have called this company. I'm glad I did though. The whole experience was positive, and I felt like I got a good value for the service they provided me. My plumbing technician, Mark, and his assistant were right on time, and they did a thorough job of fixing our problems, and left my bathrooms clean. I felt the price they charged was fair, and they didn't try to nickle and dime me with extra services. I will use them again for future service.

The Katy Plumbing Company is now my forever plumbing company! I knew as soon as I spoke with Barbara to schedule service that I had hit the jackpot. Dallas & Aaron came out as scheduled on time,professional, and courteous. They checked out the problem and offered three options along with pricing and cleared the clog in the main line. They both worked hard and went above and beyond and had us back to working in no time. There are not enough superlatives to describe the fantastic customer service here!

It doesn't matter who they sent to fix the plumbing issues at my house, they all provided me with the best service.  This is the 3rd time I used them and my membership with them worths every penny. Last Saturday, the sprinkler back flow valve was broken due to the extreme cold in Houston. They replaced the new valve for me, and educated me how to prevent it from blowing off next time.  Highly recommend this company.  Keep doing the great job, Katy Plumbing.

The team that was sent was professional and completed the work very quickly.  Price was very reasonable and Nick and Forrest explained things well with what they were going to do.  Response to my call was excellent.  I will definitely use them when I have my next plumbing problem.

I called three plumbers Sunday afternoon to unclog a plumbing stoppage. Katy Plumbers was the first to arrive.  They wanted $330 plus $125 emergency weekend fee (not to mention tech pushing for $600 fix also).  Had another plumber call about this time and charge $165 to do the same work without extra fee. Katy plumbers still wanted their $125 just to DIAGNOSE!  Even Rescue Rooter diagnoses for free!!  Another neighbor had them quote to replace their sewer line.  These guys were the highest quote.  

Buyer beware that they don't diagnose for free on weekends!  Overpriced, overpriced, overpriced!

Great service & staff . Top notch and on point always. Never disappointed. Highly recommend them.

Daniel came over to check a leak that i had in my shower which was recently remodeled. He verified that the shower pan and the newly installed tile on one of the shower walls was installed incorrectly and was the source of the leak, not the plumbing. This saved me from having to do a complete shower demo and around $2000. I give Katy Plumbing a lot of credit for coming over because this is an additional problem and expense that I now have to incur from a contractor that they have occasionally subbed out work to. See 6/17/2016 post. They are a stand up company thats for sure.

I called and they scheduled a same day appointment and gave me a two hour window. Within that window they called and said the tech was on his way. So I'm very happy with the timing.

While a bit on the expensive side I'd say it's worth it. My problem was an unusual one, but the tech just happened to have the right part (they don't normally carry them) and got me fixed in under 15 minutes.

We hired Katy Plumbing to help us fix a leaky sink in our kitchen. Turns out the garbage disposal was leaking and needed to be replaced.  It was replaced with a brand new unit that's so quiet my wife and I can barely hear it work! Later, we found there'd been some kind of drain clog and Katy Plumbing sent out a new plumber to take care of it at no charge even though he was here for almost two hours.  It was great service. Thank you.

I had a leak on an external water faucet that connected from the city to the riser pipe.  In order to save the estimate trip, I sent emails with pictures and detailed description of what I needed to be done to four different plumbing companies.  Katy was the most responsive with the best price.  Mark and his partner showed up on time and got the job done with an hour or so.  They then wrapped the pipe giving the final finish to the job. Their pricing was competitive, they communicated well, and delivered a good service. I would use them again.

Had a nasty sewage back up, I just wanted an estimate on repairs. They wanted $300 to climb on the roof to find the clean out trap. No thanks, I can fall off my roof for free. They also estimated 3500 for the fix. I later found a place that did it for around 1650. The other crew even cleaned up after themselves. Go elsewhere, Katy Plumbinh Co. Is expensive. They also called me several times in one night about 6 weeks after the estimate to ask them if I was happy about the work they did. !?? Manage your data, people! I blocked both numbers, they will serial dial you.

We had water backing up into my shower and bathtub to the point of overflowing!. Called The Katy Plumbing and Jessica was polite and helpful. She told me that a technician would be out between 1-3pm today. At 1:10pm she called back to let me know that Kurt and Dave would be here shortly. At 1:15, Kurt rang the door bell and was knowledgable and courteous! They surveyed the problem while asking a few questions and within 10 minutes had everything back to normal. I highly recommend The Katy Plumbing Company!

What a shame!  Wanted to support local Katy company since we are the same, ended up getting a bad deal!  Called them because we were having a hard time lighting our hot water heaters after an issue with the gas.  It was a Saturday, so they said it would be a $125.00 trip fee.  Did not really like this but had them come out anyway.  They lit (4) hot water heaters and were here for about a hour (of actual work), charged $667.00.  Please do not support a company that gouges its customers.

I called to replace a water heater component. They were one of the only companies in the area certified to service it by the manufacture since it was still under warranty.  He arrived on time, was friendly and efficient.  Their service exceeded my expectations.

Great job by Katy Plumbing.  They give me a two hour window, always call just before they show up, very professional.  Their office people are always well informed and a pleasure to talk to.  Impressed by the cleanliness and organization of the folks that show up at your house.  I had multiple jobs including installing a vanity I supplied.   The unit was damaged that they identified.  They actually went to Loews with me as new one would not fit in my car.  Mark and his helper were very helpful and patient as it took us about three hours to get the new one with out any defects and I was not charged for this extra time. Replaced the kitchen faucet, had an excellent selection on his truck.  Put in a Grohe, my wife still says she loves it everyday.  As usual, these guys do a great job, in a professional manner, at a fair price.  I would use them for any plumbing job, big or small.
Thanks

Over priced! Clueless plumbers! Arrogant owner! Great choice if you like having someone come back multiple times to fix 1 problem because they can't fix it right the first time! Not worth the crazy rates!

Had a delay in original arrival. They dispatched a new plumber, showed up within 10 minutes of what was originally expected, so not too bad. The plumber, James, was fantastic quick, proficient, and a good communicator. Cost came in under what original budget was expected. Happy with the service, especially James the plumber they ended up having to send.

Great job!  Called around 830a got an appointment window for later in the day 1p to 4p. Got a call to let me know that Kurt was on his way.  15 minutes later he arrive with helper and  got to work.  They did a great job at a great price! I hope we don't need a plumber for awhile but if we do I know who to call! Kurt with The Katy Plumbing Co.

Because of the recent freeze I needed a plumber and found The Katy Plumbing Company.  Not only did this company walk me through some damage control over the phone they sent Kurt out to my home in Katy within an hour. He actually saw that my repairs were minimal.  It took him a few minutes to see the problem and decided he could not in good conscience charge me the trip charge.....Thank you so very much, I am used to being ripped off.

After a misstep with my original appointment time, two very polite and businesslike technicians arrived at my home with flowers apologizing for the inconvenience. They then proceeded to make the necessary repairs to my kitchen sink.  Kurt and his associate could not have been nicer or more professional.  They encountered several issues that made the job more difficult but they just kept saying that they enjoy a challenge!  They were very thorough inspecting everything else and did an excellent job of cleaning up.  I could not be more pleased and would definitely call them again.  Thanks, Kurt!

I've had better service, Never been blind sided by a service company before.  The plumber did not show up until after 2pm and The leasing agent told us he would be there the next morning( after 3 days of no water in the house). Then the plumber had call out for help and pipe. They replaced the old metal pipe with Clear plastic pipe and left each work area a mess. not one bit of clean up was done. Here's the thing that got me upset. The Tech was nice to mine and my wife's face. But then reported things(Rat's running ramping in the house, The walls were furrier and we were worst than Trailer park trash) to the Home owner(By passing the leasing agent). Then this week we Find Black mold in one of the areas they were working in and did not even report it anyone. TO date according to the leasing agent, Katy Plumbing has not returned her calls regarding any of the issue at the time of service and why the BLACK mold was not reported.

Very Impressed! I got an appointment the same day that I called. The issue turned out to be something other than a plumbing issue and I wasn't talked into services that I didn't need. I ended up having the technicians replace a toilet while they were at my home and was very impressed with the quality of service. Honest and trustworthy.