Best Gas Furnace Repair in Atlanta GA

This company has exceptional customer service.  The response time is fast and the ability to troubleshoot your issue is great. I will keep them as my go to for future service needs.

Called for my A/C not running on Sunday. They arrived Monday morning on time at 8 a.m. Eric was a pleasure to work with. Informed me throughout the process. He took 2:30 hours to isolate the wiring (main) problem for the estimate. Eric also noticed a possible leak in my roof and brought that to my attention. You could not ask for a more honest company. Have used them in the past with the same type of attention to detail and honesty.

Three weeks in July/August:

A mosquito whines in my ear - I don't bother swatting it away. A ceiling fan hums and thrums overhead, pushing hot air around the cramped room. Half unpacked moving boxes lie scattered and abandoned. My cat stays crouched under the bed for endless hours - he can't move in this heat. A bead of sweat rolls down my face as I force a smile on camera, trying to pitch a TikTok dance that is not too sell-y. Update: Client wants the logo bigger.  

The wet towel I keep draped around my neck every day is molding and beginning to smell. I smell. The apartment smells - a thick, unavoidable, nasty sweet smell coming from the floors, the walls, the air. The apartment has become a sauna and it is sweating out its toxins.

Dishes pile. Flies buzz. I can't clean. I can't move. I can't think. The temperature inside sits at a sickening 85 degrees, almost proud of itself. I'm on the edge of madness. I might possibly already be mad. I used to cry hot, angry tears. Now I just stare.

A knock at the door.
A smiling man in a blue polo stands before me.
He's Rohan and he represents HVAC Guyz & Plumbing.

For the next hour, Rohan investigates. He tut tuts at the shape of things. This is unacceptable. The validation makes my heart surge.

He explains the inner workings of an HVAC system and exactly how mine is the spawn of satan. He listens to me. He encourages me to sit in on his call with my landlord because he believes in transparency. He encourages me to stick up for myself as a young woman and a renter. He highlights the situation's urgency to the homeowner.

3 days later Rohan returns and he's brought the HVAC Guyz with him. From 9 AM sharp until almost 8 PM at night, the team works tirelessly in the sweltering, Georgia heat. In the afternoon, Rohan heads out to grab the crew some lunch and offers to pick something up for me as well.

Before they leave, Rohan walks me through what to expect and how long it might take before I start to feel the results of a new AC unit. He reminds me that I can call me anytime with any questions or concerns.

The next morning I wake with blankets bundled around me. I beam as I shuffle over to the thermostat - the temperature is set to 68 and the internal temperature reads at 68. A perfect match.

Before I have a chance to update Rohan with the good news, he reaches out to me checking to see how things are going.

We laugh, we cry (ok just me) - but wow. What an amazing experience. Thank you so much to Rohan and the HVAC Guyz for their hard work and commitment. From beginning to end, I have been extremely impressed. This is an organization I recommend whole heartedly - especially for anyone with a worst case scenario HVAC issue.

THANK YOU AGAIN AND ALL THE BEST TO ROHAN AND THE HVAC GUYZ TEAM!!!!!

Hmmm voted best at bringing you a large oversize bill and making you wait a full weekend before servicing even though they will do work on weekends- they say.  These folks after using them twice, their labor rate came out to be around $200.00.  Never using them again

What a joke.  I called to try and get a quote for some plumbing work and they want to charge me a dispatch fee in order to find out how much it will actually cost to do the job.... That should be part of their cost of doing business.  If I'm interested enough in their service to make the phone call, they have a live customer.  All I wanted was a quote.  Too bad for them.

Terrible customer service.  They promise 24 emergency service but they cannot come close to delivering it.  Called them Wednesday 6/15, my downstairs A/C unit was not cooling.  They did not arrive until late Friday.  Tech was very nice and said unit was frozen and that someone would be back on Saturday at the latest.  Today is Monday 6/20.  Still no response from Coolray and A/C is still out.  I pay a yearly maintenance fee also.  I'm sure their techs are competent but the company just sucks when it comes to service and response.

I bumped into this company due to a leak that needed to be addressed. Mark B was my assigned technician during the call. He was courteous and explained everything to me. Later in that same appointment I proceed to buy their annual service package so glad I did because a few months later my water heater busted in the basement when I called them early morning a technician FaceTimed me walking me through the steps making sure my main water line was cut off, a few hours later a technician arrived with a replacement water heater. I've been so happy that I keep getting the same technician Mark B. because he now knows my house very well including my family. Also when we request a service call and I'm not personally present for the visit he'll call me to explain the issue and my options.

Great service, reliable technicians!

Sadly this company has gone downhill over the last several years. There was a time their focus was taking care of customers. Then it became an up sell game for them... Have had a yearly prepaid service contract for a number of years and they began selling parts (caught them trying to sell things like starting capacitors that they'd sold us less than 6 months prior). Trying to push duct cleaning, drain sanitizers, etc. etc.

The last two maintenance appointments, we were told we ought to upgrade our systems to new systems (theory that it would save us $ in utility expenses, etc.). They tend to not take no for an answer unless you're insistent and tell them you done talking.

Also, beware of their plumbing division unless money is no object and Fort Knox is petty change to you.

I unfortunately cannot recommend anyone else at the moment, but can honestly say I DO NOT RECOMMEND THEM AND DO NOT PLAN ON USING THEM AGAIN. IT HAS BEEN MY EXPERIENCE THAT RS ANDREWS IS DISHONEST, UNTIL PROVEN OTHERWISE,

Highly Recommended, Reasonably priced, Reliable, Efficient service. I googled and Steve was the top 5. Two prices were in my range. He reached out to me daily to see if I had gotten anyone to replace my unit and reassured me I would be satisfied. Steve dropped his price to ensure he was able to get my business. He was at the site as stated and the work performed exceeded my standards. Since I was unable to come to the site he ensured I got quality pics of the work performed. It's evident that they take pride in the work they do as it's a representation of the company. He ensured me if I had any issues they were only a phone call away whether it was for the unit, plumbing, electrical, or small repair. He also made sure I knew all about my warranty. Great job Steve and his crew.