Best Electric Appliance Repair in Greensboro NC

Was very responsive and actually helped me fix a plumbing issue over text messages and did not have to even come out to see it. Will use again for future work.

After a VERY frustrating process with another HVAC company and the home warranty company my fiancé and I use, Phillips Air Care was literally a breath of fresh (& cool ) air.
Scheduling was easy, they answered my call on a Sunday to get them out on Monday morning, they were pleasant and had top notch customer service every step of the way!

Our technician, Victor came out & diagnosed the problem we were having. He explained everything in detail & spent time making sure our HVAC unit was working. Not to mention, he patiently waited and spoke with our home warranty company to ensure we got reimbursed.

This company is really cares about their customers and goes above and beyond! I would definitely recommend them!

Thank you SO MUCH for cooling our home!

This is the company that my home warranty sent out to fix my heating issue in November 2021 which was initially only me smelling a burning odor whenever my heat came on but they ended up coming out about 5 times before deciding that I needed a new furnace. Anyone who is deemed the subject matter expert should not need that many times to fix a problem unless they are intentionally trying to get money out of the customers, which I believe was the case. They came out and fixed the problem. Maybe a week or so passed by and I noticed the odor was STILL there so I contacted my home warranty 2-10 again and they sent them back out this time it was that I needed a fan motor...why wasn't that the case the first time if you're coming out for the same issue? No clue. Each time they came out there was a different issue that the claimed they were fixing but every time they worked on it there was a new problem I hadn't had previously. I requested a different service tech after the 4th time but I should've requested an entirely different company through my home warranty. The next one came out and informed me of a different motor that I needed and once the part was in they would come install it. Advance Appliances called stating they couldn't find the part for my system and that the home warranty would need to find it. Home warranty found it but when advanced appliance came to install it the part was the wrong part for my system therefore could not be found and now I need a new system. The strangest thing also happened the last time they came out, I had to leave work to come home and meet them there. Once the guy was finished and I had left he contacted me stating he had left some tools in my crawl space if I mind him going back to get them....I wasn't home he knew that but I watched on my security camera this man was there for about 20 minutes. I don't believe it takes that long to get any tool you may have left. They screwed with my system little by little making me use the allotted funds my home warranty provides to cover the system then tell me I need a new system and the funds that could've been used for a new system from the beginning are now exhausted because of all the parts and labor of them coming out so many times. I had to go to my crawl space to turn on the switch for my ice machine and found that they had taken my unit apart and not put it back together when they left. It was a mess, I wish I had before and after photos of my crawl space prior to any work being done but I only have the photo of the mess they left. Absolutely unacceptable, unsatisfactory, and unprofessional! Rating would be 0 if possible but I don't recommend using this company at all.

I was having an issue with a light socket in my ceiling. It kept blowing bulbs for an unknown reason. Advanced Appliance Service sent Walter to come out to check it out. Walter called to tell me he was on his way and asked if it was a good time. He was clean, wore a mask, and very professional. He checked the voltage of the socket itself and noticed that the lighting was causing something to burn hot. He suggested to try an LED bulb at a lower wattage to see if that would correct the problem before changing the socket. He re-installed the light fixture with a new bulb, and didn't make a mess. He was very helpful and answered all my questions. I would highly recommend him and the company and will use them for any future issues!

Like most people, having home repairs is not at the top of my list of favorite things. While in the process of selling my house the inspector found an issue that needed to be addressed with my natural gas plumbing in my attic. I had heard of Aurora Pro Services so I gave them a call and from start to finish I had a great experience.

The representative who I spoke with to make the appointment was very friendly, professional and thorough. She made sure she understood the issue so the appropriate person would arrive. Prior to the appointment I received a reminder in case I needed to reschedule. The before the technician arrived at my house I received a text message with the gentleman's name and picture so I would know exactly who to expect. I really appreciated this safety feature as well as the tech arriving on time. When Anthony arrived he was very polite and professional. He wore a mask for COVID precautions and shoe covers. He was able to assess the situation, explained to me the time frame and cost before he proceeded. When the job was completed and Anthony provided pictures that I requested and made sure I was pleased with his work. I received a phone call after he left from another representative making sure I was completely satisfied.

Overall I was very impressed with Aurora Pro Services' customer service and how the job was completed. I feel that the price was reasonable for the task and if I need future repairs I will be giving Aurora a call.

These guys were tops! Efficient, professional, friendly, and knowledgable. Shout out to Blake for being really dependable and communicative with anything I needed. I'd definitely use them again. Save yourself the pain of trying to find the total package in electric/plumbing services, and call these guys.