Best Residential Services in Glendale AZ

When I called to make the appointment I asked if they were local and they snapped that just because I was close by I wasn't going to get a discount. If I wanted a discount I would have asked. 3 hours late. Found an issue during the job and wouldn't fix it during that visit probably because they showed up so late and it was closing time. Tried to contact the boss and he never got back to me.

beware.
.this company is out to gorge you to the maximum, giving you highly exaggerated.
quotes and promises. don't be fooled (like i was) by their fancy uniforms, trucks and additional sales efforts for a project.
many of their quotes are ten times the required cost.
no stars for this company

Our kitchen sink stopped draining and backed up. Plumb Smart scheduled us within 24 hours. Communicated & confirmed with multiple text messages both before and after. Excellent service from Trent who worked very hard to diagnose and fix our issue that was unfortunately more than a quick fix. Trent showed great knowledge and respect for our house. On time, efficient and a good value. No price gauging whatsoever here - completely fair. I greatly appreciated the helpful attitude from Trent.

Plumb Smart is now saved in my phone as Great Plumber.

Unfortunately we had an awful experience with these guys August of 2018 and I definitely would not recommend them. It began very well with them seeming to understand everything we needed but the delivery was sloppy and thrown together. We had to deal with them for 4 months for a small project, and things just went from bad to worse.

The end result was an awful sloppy job on our small bathroom that we still have to deal with on a daily basis. The initial work had to be redone and the second time around was still badly done. Our shower still pools and does not drain properly. Some of the work was left unfinished because it took them 4 months (I was originally quoted 2 weeks). I desperately wanted them out to my home at this point. Yes, I was angry and extremely frustrated with them (and I'm not the type of person to complain much). This brief review doesn't begin to cover the nightmare experience we went though in dealing with this contractor.

I'll leave it at that, listing all of our issues would result in several pages of text. Although it is several months later, I wanted to do my duty and leave a review as a warning to others.

Update of review:
Response from Business:
Comment from DJ J. of VETSBuilt Contracting
Business Owner
5/14/2019  Miss Biology B...  This review sounds like a college prank gone bad!  I hope y'all get past the hazing phase of your indoctrination to college life and get on w you life!!
If you ever get a real job and buy a home please don't hesitate to call us!!!
Best of luck!!
Bob
Managing Partner
Vetsbuilt Read less

Edit:
I'm adding my response to the reply. I'm not sure why they think I'm enrolled in college, underemployed, or not a home owner?
Anyway, all I wanted is to leave a review of my experience with this contractor. My experience with them did turn into a nightmare, and yes, I remain frustrated and unhappy with the results.

I'm not saying that Vetsbuilt has NEVER done any great work, they have excellent reviews from other yelpers, so I know they have many other happy customers. All I'm saying is that our specific project was a catastrophic failure. Numerous things went wrong and Vetsbuilt was not to blame for ALL of it. Vetsbuilt did try to appease in the beginning, but as the problems progressed, the seemed to give up and not care about our project. Their major mistake was bringing in an onside unlicensed contractor to do the work. This contractor messed up everything he touched. Vetsbuilt did try to salvage our project by having some other folks they trusted to redo the work. Some of their team did deliver on a professional level (Thank you Ben!), and others did not. The folks that didn't quite deliver were rushed and seemed overworked and spread a bit thin. They were also unresponsive and did not show up at the agreed time. When work was completed, it wasn't inspected as will as the first inspection IMO. There was a brief apology on the last day that I wish had come sooner. It honestly would have made things better. I tried to communicate as best as I could, however I couldn't take any more time away from work and just wanted to get through the project. I won't continue to list additional issues we had, since I don't think it will help alleviate anything.

A final open note to this business:
Please don't take this review to heart or as a personal attack! I'm not saying you are bad people! As a matter of fact, you were personable in the beginning and very responsive. The outside contractor you brought in was the one that made the mistakes. You tried to fix it. Toward the end things went from bad to worse because trust was lost on all sides. Everyone (including myself) were getting burned out. If you need to express your frustrations that is okay. You are entitled to it, and Yelp provides a platform for both business and client to do so. I had to give myself some time before writing this review because I was so furious, stressed, and heartbroken when everything was unfolding. I didn't want to leave a nasty rant, rather, I wanted to provide feedback in hopes of offering some constructive criticism. We all have room to improve; I once broke out in tears in the middle of the project from all of the stress (which was probably frustrating to deal with) and next time I'll make sure to gather myself and calm my emotions before discussing the issues. For this, I do apologize. I am glad however, we never had a yelling match, or let temper get the best of us, or exchanged any snarky remarks in person. Someone did raise their voice a couple times but it wasn't directed at me, it was due to frustrations from the nature of this project. We remained relatively professional throughout the whole ordeal I definitely wanted to reach out and say thank you for your professionalism on that aspect. I don't want to continue a back and forth dialogue with an online argument, so I'll just sign off with a last note and wish you luck on your endeavors too.

This was the most unprofessional experience ever by far. The dispatchers set expectations that the technicians cannot meet. My technician was not only late but tried to only do a quote when they were scheduled for an actual job. He was not knowledgeable and gave me an unlabeled custom quote of almost $5000 for a job that cost less then half of that to do. He did not provide an itemized list for the job which made it feel like the company is full of scam artists. I waited hours for this man to show up in the heat for a job that was pushed and pushed. I do not recommend this company to anyone who is afraid of being taken advantage of.

We called gold star to fix a drip in a shower head and he took the valve off and replaced it backwards. He denied he did this and he told me that I didn't understand plumbing. He didn't listen to me he was rude and terrible   I tried talking to him in his truck and he wouldn't roll his window down. The company did nothing

Tom is awesome! I had a leak at my water meter (my side, of course) that the city notified me about and he was here first thing the next morning, on time and fixed it quickly. Very nice, very professional and knows his trade really well!

This was my third time using Apache Plumbing services. I have all good things to say about them. Prices seem fair, service was prompt, and each of the technicians was helpful and polite in answering questions and giving suggestions. Very professional operation. From what I understand, they are also a family-owned small business. They returned a call after hours within 30 minutes and were able to advise us on whether or not we needed an emergency service at night or if it could wait until regular business hours.

Jake was a great plumber! He came out to house very quick and gave us our estimate. He was very thorough and knew right away what was wrong. They only the hire the best and the price is very fair! We will definitely use them for all our plumbing needs.

I was having a tough time finding someone to fix my Midea Air-handler, as it is not a common brand of A/C.  When I called 1800Plumber+Air, Ben answered the phone and listened to exactly what the issue was- he took down the model of my unit and actually talked through the repairs with his tech before sending him out.  The other companies I called (Goettl and George Brazil)just have an answering service and they do not relay any important info to their techs, thus having them show up only to say they could not fix it or find parts.  
Ben listened to my issues and the awful experiences i had at the other places and said he would take care of it for me and that the tech he was sending, Travis - was the best.  Travis showed up and quickly fixed my A/C (needed a new control board) and only charged me half of what the others said a new board would cost if they could find one to fit my unit.  I will never call anyone else again but these guys for plumbing and A/C!!!

Nick came out to install a new faucet. While he was here he was able to fix a few more things we were having issues with! Nick was kind, courteous, and professional! We will always request Nick!

LOVE this company !!  Right on time. They evan worked around my crazy schedule.  Steve explained what he would need to do to fix my water heater ,and  gave me a quote for what the approximate cost will be.. He  was very professional AND personable. He finished up and and assured me that if there was any further problem in the next few days , he would return with no extra service charge. The cost was  reasonable and right at his quoted price. APPLE will now be my plumber of choice and I have info for my friends.

Great service.  Had a 55 TV hung in a location with no connections (power outlet/coax cable/etc).  Gabriel was able to install all and it looks amazing.  I will be coming back to Xpertecs for more services.  Check them out as they have a long list of available services at very reasonable prices.

Mike went above and beyond helping me with several projects when I bought a new house. He showed up on time, provided great advice, completed quality work, and charged a reasonable price. I will continue to use his services, as I was extremely happy with the results.

I was referred to Erik a few years ago and my husband and I run the facilities department for a large retail juice bar chain and we have about 10 stores locally in the Arizona area. Hansen Family Plumbing is our go to for all of our plumbing needs in Arizona. I can personally say they have always been there when we needed them and I would recommend them for any plumbing related needs.

What a great company!! I needed a back-flow prevention valve put in so I can install sprinklers in my backyard. The thought of hiring a plumber in the blind is a bit nerve racking. So many choices, and so many levels of quality and competence. I knew I could feel confident about these guys because of their amazing Yelp reviews. I gave them a call on a Monday and they were out the very next day. The technician was able to do the install that same day, and before I even realized it, the job was done and it looked fantastic. I thought the price was very reasonable, and it includes a 1-year warranty. I will be changing out some sink fixtures in the near future and I will definitely be giving them a call! Thank you for the great work!

We had to have the drain system in our home replaced due to breakage (it was cast iron). We understood from the onset that it would require ripping out our bathroom. We hired a plumbing company to jackhammer the slab and take care of it. But we still needed to have our bathroom put back. Enter Vlad. From the onset it was not a small job, as you can see from the photos. Vlad was undaunted and let us know exactly what he could do for us. He made suggestions and recommendations that helped us pick out our new materials. Older homes like ours can always pose challenges and that was definitely the case here. But Vlad worked diligently until everything was completed. We couldn't be happier with our new bathroom! We would absolutely hire Vlad again for any of our contractor needs!

Great service!  Got an air conditioner split installed in the garage!  Customer service was excellent!  Will use again for any future projects.

I wish that I had read these reviews a couple of months ago before I spent 2300.00 to install a new drain in my laundry room and bought a 2 year membership! My husband told me then that it was way over priced! Live and learn who not to trust! Today I had them out for my free member estimate for fill valves for my toilets they want 213.00 per toilet for a 25.00 part! They won't install my attachable bidet because of liability. My son is going to do the work. Wasted money on a membership these plumbers are very overpriced! Also, they didn't cover their shoes before walking in my house disgusting and inconsiderate! Very unhappy with this company!

They said they can come today between 1 and 3 pm and I agrees and called me saying they can't because they didn't see my message which is not true