J&a

This cannot be posted without a star rating. It's not worth 1 star!!

In November 2019 the OWNER, Anthony Passatore, of J&A left a voice mail regarding a bill he was collecting on service repair that was supposedly done at our home. He claimed he got no money for the job and wanted to know what we were going to do about it. He wants to know what is going on! (Frankly, I want to know who does that. He broke Fair Debt laws just by the message)

Two days later, he calls again, mentioning he did not receive a payment for a job done in April. He says he expects a call back and this is last time he is calling. Who accuses someone without presenting the facts?

I called him back and told him I didn't appreciate the messages and being accused of a bill not paid. Again his accusations with thru the roof. He said he had a disconnected phone number and questions the number I called from. He was unprofessional, belligerent towards me and didn't have the facts. I asked for proof and he sends me someone else's bill at a different address and under a different name. He didn't know our address or our last name.

It's pretty shady when calling someone about bill without knowing who you are talking to and talking to friends about this debt.

furnace broke during a cold spell. They came right away and I felt the price was very fair. Will definitely use them again.

My home warranty chose J&A as the company to go to for some minor plumbing repairs and I couldn't be more pleased. The plumber they sent was prompt, professional, and extremely helpful. My issues were of simple wear and tear, but he got the bathroom back in ship shape and was incredibly friendly throughout. I'm a woman who lives alone, too, and he made me feel completely comfortable throughout. I will definitely keep their name for future repairs even without the warranty company's involvement because they clearly know their stuff and offer excellent service.

I contracted J&A through my home warranty company to fix our air conditioning that was coming off and on intermittently When the technician showed up I explained this to him, and of course it was on at the time. He said that he checked our outside unit to make sure it was clear of debris etc. and he assured me that all looked good and left without doing much of anything. The next day the system was off again and wouldn't turn back on. I hired a different company to come out and they told me that the outside unit was full of grass/debris and needed cleaned in order to run properly. When I contacted J&A back to let them know that their technician had given me incorrect information that informed me that people get different qualities of service when you hire them directly and when you hire them through your warranty company. News to me, I thought all service was supposed to be good service? Just hoping no one else wastes their money as I did!

My AC unit died and I went through my HSA Home Warranty company and was place with J&A. After inspecting the unit, they discovered it was very old and had to replace it. I was contacted by the sales manager Joe, and he was rude, discriminating, bad customer service, and hung up on me after yelling at me because he didnt want to work and do his job on a Friday. I called them numerous times asking for Scott the manager and never received a call back. My equipment was sitting in their shop for almost 2 weeks and they made me, my family, and our puppy suffer in the heat out of spite. This company tried to up charge me and charge me more than I needed to spend. If I could go back, I would NOT use them again! I hope this helps someone!

We were connected through J&A through our home warranty company, to address a complicated electricity issue that was leaving sections of our home without power. After having a frustrating experience with another electrician, J&A was sent to trouble shoot the problem. Their technicians, Tim in particular, were absolutely amazing. They spent HOURS diligently searching for the junction box that was likely causing our outages, and finally located it buried deep in our attic. Their dedication and professionalism were so very appreciated and we will absolutely call J&A again for any electrician or plumbing needs!

If only Yelp could recommend 0/5 stars... That is the rating that this company deserves. We had the displeasure of having to work with J&A Plumbing through the contract with our home warranty. Things seemed somewhat off from the start. We would receive nebulous texts in the evening to let us know we had a significant issue at our home but no one had contacted us about fixing the issue. Email communication was also unfortunate. The technician emailed us at one point to let us know that no one has our back and I can assure you that J&A does not! Look elsewhere. You will save yourself time, money, and your own sanity. Would never recommend.

Edited to add: when I reached out to customer service about their poor communication, they let me know that they apologized that I feel they are trying to scam me. I never once mentioned the word scam but it's clear it's on their mind! Avoid.

Unprofessional and spiteful are the words that come to mind when I think about my experience with J and A South Park.
After they fixed my furnace, I was told that I owed an amount that didn't sound right, so I called HSA (my home warranty) to discuss with them why I owed that amount. While on the phone with HSA, a technician went BEHIND MY BACK and UNINSTALLED the coil that he had just put in. He said that his boss had told him to remove it.
Joe, the manager was rude and condescending and only made the matter worse instead of trying to remedy the issue.
The only silver lining to what happened today is that moving forward HSA has said they they will no longer work with J and A South Park.
Furthermore, we are currently living during a pandemic, not wearing a mask while working in someone house is unacceptable and frankly reckless.

Plumbing service we came over was very rude uneducated and disrespectful I would not recommend them for anyone.

DO NOT USE!! They destroyed the yard and didn't even attempt to fix it! Left giant rocks everywhere with giant dirt holes and no top soil! They do horrible work. After weeks of trying to get a hold of the workers they still refuse to fix their bad work. I have lost patience. Do yourself a favor and find a different company.

I am a recent home owner and had a problem with my Hot Water Heater. Immediately thinking that our home warranty would cover it, we called them and they referred to J & A thinking that it would be covered. Long story short, it wasn't covered, but that was a gray area in the home warranty coverage. OK, so we had to move forward with replacing it because our chimney was falling apart and carbon monoxide was backdrafting through our house. They came in, gave me a quote of parts AND labor which was quite a bit cheaper than another company we had considered, so we scheduled with them. The day before they were to come replace it, they called and send the one we wanted had to be ordered so we had to reschedule. Fine, a little bump in the road, but it's understandable. The day of they were supposed to be there by 8am. Got a call shortly after 8am from the individual who would be working on it and asked whether I was going with the Electric one or the one that we had planned on going with(which was specially ordered for us). I can deal with stupidity and redundant questions, so I went along with it and gave him what he needed. After that, he went on and said he misquoted when he came originally, claiming he did not add in labor. He specifically told me that the initial estimate covered everything. I understand it is a quote, and it can fluctuate, but not when you have yet to start the work and you upcharge $300-400 onto each quote provided to us initially. Perhaps this is a common practice for bottom dwelling companies that work with home warranty and home insurance companies, but it doesn't make it acceptable. Like others before me, I would give 0 stars, negative stars, 3 thumbs down, whatever may be, to ensure that this company fails and others do not go through the same type of anguish. If you have to deal with this company because of a home warranty or insurance claim, godspeed. You might be better off paying out of pocket to have someone do it right. I can only imagine what type of work they produce when everything leading up to it was disorganized, deceiving and generally difficult to work with. Good or bad, I have never felt the need to write a review for something or someone, but this was bad enough to push me to do so. I hope this saves someone time and money.

Had them out to fix two toilets, one wouldn't stop running, other very noisy. About a week after, the one that ran constantly started running randomly again, and the noisy one wouldn't stop running after a flush. Didn't get a chance to call until about a month after initial visit due to a young kid and baby in the house, they sent a plumber out same day to adjust both again for no charge!

The only reason that I would give this company 1 star is because I have to at least give 1 star. This is the worst service that I have ever received period, and I am an extremely easy going person. This is also my first yelp review I have ever done, because most of the time I like to give people the benefit of the doubt.

I was first contacted by this company through American Home Shield which is an insurance company that I have since I recently purchased my home and had to use them due to their contract with them.

J&A initially came out to look at a leaking faucet in my bath tub back in January and it is now March 24th and he just left my house without me being there because I was at work and told my parents who had come over and wasted their time letting him in that he could not do the job.

i would never, ever refer this company to my worst enemy. I called to see what the issue was and they said the contractor would be in touch with me, it's been 2 hours and I still have not heard back from him.

J&A was assigned through a home warranty company and is by far the worse company I have ever worked with. They cut corners on installation and still charged for items they never replaced. I was left with an AC unit I couldn't turn on without freezing and a high pitched scream coming from the AC unit itself. I called and they admitted to the improper installation and offered to come out and fix it. Once they finally came out the technician refused to do the work and said he would have to have his office manager approve the parts!!

After going back and forth (and them closing the ticket as a completed job with the home warranty) they said they could only come out during another work day between the hours of 8-12 then stay for a 4 hour job (this would be the 4th time they came to the house and 4th personal day from work). When I threatened legal action regarding the situation AJ, teh receptionist, laughed at me and said go head he also refused to contact me with a manager or owner when I requested.

This company is a complete scam, does poor work and has no customer service value to them. If I could give them a negative I would.

My sewer was backed up and I was forced to use company by home warranty. I made claim on Sunday and I received prompt call and made appointment for Monday. They showed up on time and assessed the situation. I explained that this had happened before and that the last company was able to snake the drain from my basement. The guy said that he was sure the clog was outside and began snaking out there. After approximately 2 - 2.5 hours, he came in and said he could not unclog it due to the impenetrable roots. He stated that he was pulling up nothing but mud and also indicated that line may be broke. He then wrote up an estimate with 3 options ranging from $12,000 to $4500 to fix /replace pipe etc. and said he wanted to start immediately if possible and asked if I wanted to see if I was pre approved. I declined and told him I would like to talk with my wife, etc. He said that he would be able to tell more if he were to put a camera in the line, but that would cost extra (or would be included in price if I chose to go with one of the options I assume). One of the options involved breaking up my sidewalk, however, I would have to pay someone else to replace pad as they didn't do cement work. They also would just backfill yard, not plant grass etc. He then left and said that he hoped that I would decide soon and that this would be a priority job. Because I could still not flush toilet (I have 5 kids) I called another local company. They left a work site and arrived at approximately 6PM. They came in and I told them what happened. The assessed the situation and put a camera into one of the two clean outs I have in my basement.. They appeared to be having difficulty getting the camera through and all of a sudden... whoosh.. the clog was gone.. (cleared with their camera, no less). Apparently my clean out possibly settled and was angled back just a little, causing sludge, etc to collect. They then used the camera to ensure water was flowing (which I saw it was). They confirmed that there were some roots in my line, but that the roots were not preventing water flow. (it should also be known that the roots were from a tree which was removed 2 years ago and were no longer living) They were there about 10 minutes and indicated that I owed them nothing as they were hardly there and didn't really do much. I gave them a check anyways for their time. Its been 3 days now and (knock on wood) after many loads of laundry, toilet flushes, showers and dishwasher loads, so far, so good. Although there were roots in my line and eventually my line may need to be replaced, I feel that J&A was trying to pressure me into work that was overpriced (I had a sewer line replaced at my prior home (replaced by a way called pipe bursting, with NO (or very minimal) digging) for at least $5000 less than estimate given), and not as pressing as they made it out to be.

These guys were wonderful to work with. They were on time and were quickly able to diagnose and fix the issue we were having with our electric. They were knowledgeable, quick and respectful of our home. Reasonably priced and willing to give free estimates and provide advice on some other issues as well.

J&A replaced a condensate pump on my furnace. They were the company that was booked through my home warranty. They were prompt, professional, and knowledgeable. They didn't waste my time with unnecessary visits, we just discussed the issue over the phone, they ordered the part and scheduled the replacement when it arrived. They understood the warranty terms and how to handle payment. The technician who came to do the work was on time, clean, friendly and professional, and all phone conversations were pleasant as well.

Great service, thank you!

Again, as stated in most of the reviews...I had to give at least 1 start to warn others but I'm not sure. The Home Warranty Company blamed their lack of paying the claim on J & A. I thought he was a great guy but fairly sure he didn't want to do the work and told the Warranty company that everything was a pre-existing condition.

If given a choice, chose another company. We were warned in advance about them

DON'T TRUST - Tried to pressure me into an unnecessary $13,000 job over text!

They were sent out by American Home Shield to unclog a sewer drain on a Wednesday and on that Friday they had to come out again because they didn't fix the problem the first time.

The second time the plumber from J&A went out, he made another weak attempt with a snake then said he'd call me in an hour... 4 hours later he texts (doesn't call) describing a $13,000 excavation job that needs done ASAP. He texts a few more times, doesn't offer to write up anything...

I had to call another plumber to come out and he was able to unclog the stoppage for less than what I paid for the service fee for American Home Shield.

Definitely wouldn't trust J & A South Park with anything after the stunt they tried to pull.

We moved into our house about two months ago, bought it in September of 2022. It had been purchased at the beginning of 2022 and essentially flipped. Guy before that had the house for at least twenty years.

So I notice this morning there was water on the floor in front of the kitchen sink. Sometime last night the p-trap pipe had detached from the bottom of the sink. I wanted someone to come out real quick.

J&A has a website where you can request service online. I was doing that at around seven thirty in the morning. They texted an acknowledgement and said someone would come out some time today.

In fact around nine o'clock (I think it was) I got a call that we would be the next stop for one of their plumbers. He showed up, took a look, quoted a price and after I agreed verbally he went to work. He replaced some pipe and put on fasteners.

It took a little time, but not too much. Then I paid the amount quoted. Was it too high a price? Considering I got service within a couple of hours and it was still under two hundred dollars, I think overall it was fair.

Now I can look on This Old House and see how I could have done it myself (I don't own a reciprocating saw, so that's a factor).

If I could leave zero stars I absolutely would. I recently received an email from J&A South Park about getting their premium services package. After gettin a good laugh at the thought they understand what good or even premium service is, and how such a thing is such a rip off from a company like J&A. I was reminded - I never did a review of our awful experience we had with them in January.

In January, our furnace broke. And how our furnace works (we live in a condo), it somehow used the heat produced from water in the hot water tank to heat our home. Well that pipe that held hot water that then heated our home broke, so on top of no heat during a very cold January, we had no water. We had our home warranty, but after another company never informed us the status of our furnace after their initial visit, our warranty company called J&A. We were told we would have someone out soon. And this is the point where you cue the Spongebob-esque six hour later narrator. Only six turned into twelve, which turned into forty eight, which turned into we gave up on J&A South Park. I called probably five to six times at least over those two days, and even the operators they had answering their phones felt pitty for us. They kept sending pages to whoever was on call, saying to please call, and we never heard a thing.

Needless to say, while waiting to hear from J&A we were working with our warranty company to get someone else here, but J&A actually never contacted us apologizing for initially saying we will call her soon and then flat out NEVER calling us.

We did get our furnace fixed, but it was by an incredible company. Long story short. DO NOT USE J&A SOUTH PARK. I hope I accurately conveyed with this review how unpleasant our experience was with them. And I just found it amusing that you apparently need to pay $18.95 or whatever a month to get priority service. Which is probably just decent service since their regular service was nonexistent for us.

They installed my A/C a couple of years ago. I had HSA home warranty at the time ( don't recommend them either). I thought everything was fine after they left, but then it wasn't working, I called HSA, and they sent out Beverly Heating and Cooling, who said J&A over pressurized it and it would ruin my system if not fixed, because J&A did the install, HSA required them to come out and fix, which they did. Fast forward 2 years and my new A/C quit working, they came out and said I needed a new internal coil, would cost me 699. I said no thanks, thankfully they cleared the lines and it seems to be working for the most part again, but I have no faith in them anymore. First for the bad install job, then for either not covering the unit they installed poorly, or trying to hang a new part on me. The A/C is only a couple of year old. They earned this sh#tty review.

We had to use them because of our new home warranty (they assigned them to us, we didn't pick). They were great and the guy that helped us was super nice.

While it wasn't ideal to wait until 6pm without word on when or IF they were coming, once we got in touch with them about 4pm they said they were still coming. I wasn't even sure if they were still coming.

The guy that showed up was very nice and walked us through a really sumo fix with our AC. Apparently they had an older system that was hard to use, so it wasn't even necessarily an AC issue, but more the way the thermostat itself was functioning. He swapped out the thermostat and we were good to go!

Thankful they were assigned to us and it was a helpful experience.

We noticed leaks in our ceiling underneath both of our (recently remodeled) bathrooms and requested that a plumbing technician come out to assess what was causing the leaks. The technician looked at only one of the bathroom access panels and decided that the leaks were caused due to improper waterproofing and suggested that I apply sealant and some silicone to fix everything.

After the technician left, I sealed the tile and applied silicone as directed. A couple hours later, I tested out my work to find that the ceiling was still leaking. I opened up the other access panel and found an active leak from the hot water supply in about 5 seconds. If the technician had opened up the ceiling or even simply bothered to check both access panels, this leak could have been caught and fixed already instead of me now having to look for another plumbing company to actually fix the problem.

They suck at record keeping and managing appointments. I don't recommend them and I won't be using them again.

I purchased and prepaid a one-year package to service 2 heating and 2 cooling systems. They came and checked my cooling systems in the spring and it went well. However, when it came time in the fall to check on the heating systems, the worker who came was told to only service 1 heating system, and that the company had no record that I had paid at all and that I was going to get charged again. The worker was nice enough to check both for me, but it made me feel guilty that perhaps I didn't pay for it, and he probably felt like he was doing extra work for me. After he left, I spent an hour going through all my records and lo and behold, I DID indeed pay for the package! I was told to take a picture and text it over! If I didn't find it, I would have gotten charged again!

The next week or so, I got a call asking if I wanted to purchase another year package. I explained the terrible experience I had and was told they would figure out what went wrong and call me back, but they didn't!!

Finally, with all the technology around today, can't J&A figure out a way to give customers a reasonable time frame of when to expect a repairman? There's really no reason that anyone should put aside a whole day to wait for them! Even a 4 hour window would be reasonable!

Used these guys before through home warranty service repair, and later for a gas line installation. They offer very reasonable pricing, and fast job completion. All the staff are always courteous, professional, and I especially like that always keep me posted on anticipated arrival by calling me. Today's technician, Simon, was especially knowledgeable and helpful as he walked me through a problem of my own making (forgot to replace a filter and gas heating system locked up) and how he solved it. Extremely professional, Simon took the time to explain all the diagnostics that he did, how a bad filter can adversely impact the electronics, Most important he told me precisely how to keep my gas furnace in good shape, by reviewing all facets of how my furnaces works and the necessary maintenance filters etc to buy.. For an all thumbs home owner like me, this is precisely the level of service I appreciate, and reinforces my confidence that this is a company that cares about its customer and its reputation; they strive to and succeed at providing quality service. Great job Simon and Team J&A! And yes, during the COVID-19, my wife and I greatly appreciated the PPE, etc. to keep all of us safe!

We turned our air conditioner on for the first time two days ago and realized it wasn't working. After checking out everything I could, I filed a service request through American Home Shield and got put in with this company. They called the next day and scheduled with me to my convenience. Jack was the man who came out and he was very knowledgable and courteous. Took him about 5 minutes to find the problem and fixed it quickly while inspecting for other possible issues as well. Major props to Jack and J&A. I will be going back to them if any other issues arise.

DO NOT USE THEM EVER. Very money hungry. They charge $99 just to visit. Then the repair bill is outrageous. I had a furnace drum wheel (fan) broken. Cost of part $47.50. I estimate it will take a person 1-2hrs to fix it. J&A estimated bill was $451.00! They are charging $250/hr labor. That's more than a rocket scientist makes.

I too was guided to J&A from my home warranty company. Randy, the AC tech was thorough, honest, and polite. He really knew his AC business. I am confident that he resolved the issue and I am confident that I will be calling on J&A based on the very nice people that I booked the appointment with and Randy's work.

My neighbors are using this company for work on their house. The employees felt it appropriate to block the stairs down to my front door. I recently had surgery and was awaiting medical equipment to be delivered. They were unable to make the delivery because the pathway was blocked. I called the number on the side of the truck and the women who answered the phone asked if we had asked them to move. Having just had surgery, I'm not mobile to do that nor should I have to! I understand that people should be staying home because elf COVID-19 but necessities are still being delivered so don't block people's private walkways! Not to mention I called 10 minutes ago and the truck has yet to be moved.

Hopefully they pay more attention to the property of the people who are paying them than they do their neighbors.

Worked with J&A south park 3 times through my home warranty (HVAC twice, plumbing once) and they were always great. Had them install a programable thermostat and service my AC and they did a great job at a reasonable fee. Always call on their way and have always shown up and completed the job during the scheduled window.

The plumber came to my house said he need cleared the basement drain. I took his word. Big mistake. I went down in the basement drain cover removed and sewage 4 inches from the top. The drain was not cleared and now it has overflowed. I called the office and asked office clerk if she should could contact the plumber to return. She became very defensive and argumentative and lacked any communication and professional skills. Office clerk is very confused. Don't ever argue with a customer and hand up when a false statement was made by their plumber. No apology was issued the clerk was the worst I ever spoke with. I would NEVER use them and NEVER recommend them. They need to hire office reps who are kind and have manners, and have skills to address issues in a professional manner when a customer shares a major concern about raw sewage over flowing in the basement. P.S. they wanted me to wait several days before they could even come out to address the first call regarding the drain. Poor very Poor customer service. They get a big YUK from me

I recently bought a house and my inspection report listed a number of plumbing issues. I had one company look at them and got a very high quote. I then decided to try J&A through my home warranty company to see what they would charge and if any of it would be covered under the warranty.

My experience with J&A was one of the best I've had with vendors coming to my house. They returned my phone message promptly and were very helpful and polite over the phone. I got an appointment for them to come the next day between 10:00 and 2:00 pm.

The plumbers came right at 10:00 on the dot. They were very polite and friendly. They fixed a couple of minor issues that were covered under the warranty so I paid nothing except the $75 fee to HSA. They did some tests to verify the gas leak issue found by the home inspector and didn't find any leak except for one that they could fix by tightening up a connector on a pipe. I saved loads of money by getting their appraisal and re-test of issues listed in an overly cautious inspection report.

I have some other plumbing needs and will not hesitate to call them again.

Worst professionalism I have ever experience, the home warranty company schedule an appointment with J&A South Park LLC to inspect my water heater. The morning of the appointment I called the office to find out when the tech would be at my house, the person I spoke with in the office responded that they had no idea when they would at my home and they were not the dispatcher, I would just have to wait for a phone call from the tech. So I went outside to blow leaves. The tech called my cell while I was blowing leaves with a leaf blower @ 9:49 and I checked my phone at 10:25 and tried calling the tech back but it went to voice mail. At 10:30 I called J&A South Park back and I got an automated message the office was closed?? Really 10:30 am in the morning the office is closed. The tech didn't even have the courtesy to walk around the corner of the house to get me, he just hung the flyer on my front door: sorry we missed you, please call back to reschedule!. So upset and frustrated, reminds me of a scene from Grown ups II. While I was writing this review the tech called, and he said he would return later after another job was complete.. we will see.

Wouldn't ever recommend them. They are a scam. I had to use them for my home warranty. They tried charging me labor as well as the home warranty company. Biggest scam ever. They are rude and don't do a good job. I would've rather done the job myself which I'm more than capable of doing so but I figured I'd try out the home warranty. Never use this company with unqualified rude technicians. Wish I could give 0 stars.

Had J&A recently over to give us an estimate to replace a garbage disposal and limited connecting pipes from it. It was a job that I have done twice myself in the past, but couldn't do not due to a neck condition, and took me between 15-30 minutes to do. I even had the new garbage disposal and all the supplies here. The plumber looked at me and quoted me $300. I basically said no to their estimate, but inside believed that they were charging excessively and trying to gouge me. I can't speak of the quality of their work, as for $300, I refused to hire them

We purchased two furnaces from this company when we first purchased this home 3 years ago. The hot water heater was purchased from them from previous owners. We called them to have them come out and look at a leak. When I spoke to the office lady, she said there would be no charge because the parts were likely under warranty. I told her the date that was on the receipt. When the technician came out he said the whole thing needed replaced. The price was twice as high as we expected it would be. We called another plumber and he confirmed that he could do it for half the price. So we canceled the order to replace a new one with this company. A different lady called me from the office and said that I had to pay a service call. I explained to her that the lady I spoke to originally said they would be no service call but I told her that was OK. I would pay it. However, she went on to tell me that she sits right next to her and that she never would say something like that. Plan and simple, she said I was lying. I don't have a problem paying it. I liked the technician, and the initial gal I spoke to. But the gal who called back could've kept our business had she handled the conversation better. It's never ok to tell your customer they are lying. Especially, when I didn't have a problem paying it. What point did it prove? So, because of poor office staff customer service and the fact that they were very pricey - I cannot recommend them! They lost a loyal client today!

Bought a new furnace from them. It went extremely smoothly.

The furnace manufacturer offered financing. The enrollment process was easy.

The appointment scheduling was great.

The install was extremely professional. They took their time investigating / planning / explaining first. Then they explained the new furnace and changes to the HVAC once they install it.They cleaned up after themselves better than I'd expected.

I received a call a few days later to check up and make sure everything was working properly.

We called them last week to have them checking on upgrading electric wiring system in a commercial building that we bought. They sent one of their electricians who wasn't quit professional, he walked through the building checked the wires, checked the meters but ended up doing nothing. After consulting his company, he came back saying that the company will send another electrician on the same afternoon or maximum in two business days in order to figure out the size and cost of the project. Till now nobody call back.

Be aware. Be very aware.
Low quotes turn into HIGH COST
I will never call them again for any services.

We have used J & A a few times and they've always done a fantastic job. Today, Chuck, was professional, courtesy and informative.

Thank you, J & A!

I don't know who's worse j&a or gallice very dirty very unprofessional yelling and swairing around my little kids need to give their employees belts walking around with their ass hanging out very bad work over all had mark Allen come out to do job right after kicking j and a off job for employees using drugs In work truck I contact violet who work 4 them gave me nothing but the run around I wouldn't not even recommend them to plunger my toilet dragged mud in my house on brand new carpet wen I said something to tech about it got a shoulder shrug so no I wouldn't recommend j and a to no one they shouldn't even be in business

Great service and very timely! Mike was such a great help! I called J&A an hour before closing and the day before a holiday. I was very appreciative of the prompt service and honesty.

J & A was designated to me through the gas company when we had an issue with the furnace. On the first visit the plumber who was sent informed me we needed a part and would have to order it. Fast forward a month later, I call J & A to see why a month has gone by and I've not heard from them. The person on the line says the part has been sitting in the office and she would schedule a service call. A different plumber now comes, he can't make the part fit, needs to go to a hardware store, and comes back, doesn't finish the job, says the furnace will work, it's just going to be noisy and clang a bit. Three more weeks go by, we don't hear from these plumbers so I call again. They inform me they'll be out first thing in the morning. Finally at 1 pm someone shows up and puts the part on.

This seriously took two months and I had a noisy furnace for Christmas. Like I said as a tip, I would never recommend these guys to fix a leaky faucet. Terrible service....

I never post negative comments but I feel very strongly about the dishonest and non-professional service that I received from this company. I felt it my responsibility to inform the public. My home warranty company American Home Shield chose J&A South Park Heating, Cooling, & Plumbing to repair my hot water tank. The tank was still under warranty.
The technician arrived with No Tools and a Clip Board to write down a list of items that weren't covered by my home warranty or the $75.00 service fee.
I was immediately given this list of items totaling approximately $600.00 that were not covered under the $75.00 service call fee.
1. I was told my water pressure was too high and I needed a water pressure valve.
*Three other plumbers checked the pressure and it was fine. And in fact if the valve was installed my pressure would be too low!
2. I was told that a permit was needed to replace my hot water tank. All the other plumbers thought that this too was a joke!
3. I was told that Modifications were needed to remove the old tank and replace it with exact same tank. On this one the Hometown Rooters plumber just scratched his head! He took out the old tank, installed the new one in the same spot without any modifications! I was told by the technician that he would do me a favor and pull the tag off of the tank so that this information making it too difficult verify that it was still under warranty. By pulling the tag he could just bring me a new tank. Fortunately I took a photo of the tag.
* Hometown Rooter Plumbing the original installers arrived with a new tank, replaced it without any modifications, permits or upgrades for CODE VIOLATION. They also waived the $75.00 service fee because my hot water tank was still under warranty!

I have requested that American Home Shield never send J&A South Park to my home ever again!
I also feel that they should be reported to the Pennsylvania Plumbers Licensure Board for their unlawful practices.

I had the occasion to be in need of a plumber when I collect a bit of water in my basement. J&A did such a fine job the first time I was in need, I decided to call them again.
They were just as efficient, professional, prompt and helpful as before. I knew beforehand of an afterhours charge which is to be expected. Brock was the gentleman who addressed my water problem which was corrected. He expressed concerns that I might be helpful to find the source so he recommended that I get a camera view to see if there was a larger issue. He set that up for me at my earliest convenience.
Matt came for the filming and believe me when I say that he went above and beyond. I am, like most people, not thrilled to need a plumber but I and when I do, it will be J&A.

I was referred to this service through my home warranty company. I have water soaking through my carpet with no visible cause. The plumber arrived and said he would be unable to resolve the issue because it wasn't due to plumbing. He suggested that the damp carpet was due to my pets, although the carpet was continuously wet and the water was clear. He also said ma'am, water doesn't flow upwards, although he could opt explain why that seemed to be the case. I was charged $50 to wait 3.5 hours for a person that seemed in knowledgeable and who insulted me as well.

I had an appoint between 8-12pm. They didn't show up until 2:30pm and they didn't call me to let me know that they were running late until I called them. My AC required a new motor and they didn't want to work around my schedule to make it up for their lack of customer service. I was given a specific date that I could not meet so the next one was 3 weeks later in the middle of summer with 90 degree weather.

Giving them four stars for effort. Had a brand new (Trane) furnace installed less than five years ago by this Company, they have been back to my home 6 times to attempt to fix this piece of equipment. I would never buy a Trane furnace again. There is no good explanation why a brand new furnace has to be repaired SIX times. By the way, still not functioning correctly today. Takes three attempts at starting before it kicks on. Just disgusted. Trane should be ashamed of this product! Saving money for another new furnace and it will be a better product.

TERRIBLE. Not only did they make promises that didn't keep, the technician that they sent out on 11/19/21 didn't address the real problem on our hot water tank! They ordered unnecessary parts and made us wait for 3 weeks without hot water for a problem that didn't even exist. Our neighbor, who does handy work as a hobby, fixed our tank in about 30 seconds and couldn't believe the technician didn't address the real issue. On top of all of this, they wanted us to pay them close to $300 for someone to come LOOK at the parts we received and blamed it on the manufacturer of the hot water tank. DO NOT USE! We will never use J&A again.

I had a dishwasher installed that unfortunately exposed a bad pipe layout under my sink. Brett from J&A came out the same day and fixed the leak and gave me some extra room back under my sink. Great job, fast service, and reasonable price.

They have great workmanship and perform fast, and reliable repairs!!!

When our hot water take broke on the coldest weekend of winter early 2018, I didn't expect a fix for at least a week. I immediately went into panic-zombie mode, fearing the worst ever delay and days without a flushable toilet. Especially since I go 15x a day it seems. Anyway, I reported the broken tank to J & A the night it failed and the next day I received a call from their scheduler to set up an appointment in the morning. I was so relieved. The morning of the appt., I received a call from the contractor, letting me know when he would arrive. He arrived on time, was very personable and professional, reviewed the repair plans with me, and provided a cost breakdown. He promptly replaced the tank and cleaned up afterwards. We had hot water again in less than 30 minutes. The team at J & A are bomb! Rely on them when professional services are needed quickly!

This company is all about the bottom line and tries its hardest to milk every red cent out of your pocket.

During my selling of my home my A/C broke down and they made a false diagnoses for 8 pounds of refrigerant which totaled to 800 dollars. In closing, I notified them that the unit needed replaced but they saw to it that they got their 800 dollars before they got an additional 75 from the new owner before they replaced the unit.

In an attempt to reconcile the poor service the owner swore at me numerous times and even attempted to tell my buyers I tried to avoid repairs. Very unprofessional and if you you rub them the wrong way will ruin your life. AVOID AT ALL COSTS

Very unprofessional. I had to have indoor sewer lines/floor drains replaced. I used J&A in the past for a smaller project, which went well, and decided to hire them for this project. I was shocked at how the crew was so disrespectful of my home and property. They left trash and cigarette butts in my driveway/around my property, tossed concrete chunks and a piece of the old drain removed from my basement over the embankment behind my house (they had a trailer to haul away debris sitting in my driveway LITERALLY several feet from where they tossed these items over the embankment), they broke one of my basement ceiling lights and cracked my front load washer door when moving it for the job and didn't bother to tell me (I had to discover this on my own when I came home from work on separate occasions) and the crew walked from the torn up basement to my main living area upstairs with their dirty work boots and didn't bother to remove their boots or put covers on. They attempted to use the drain camera to assess my outside sewer lines by accessing the line through my main stack. When arriving home that evening, I discovered they had left the cap off the main stack, and it was nowhere to be found. I'm glad I noticed that, otherwise I would have had sewage all over my basement. I had to call (around 6:30 pm) and someone was sent out that evening to replace the cap that was removed/missing. The project manager Jeff has poor communication skills and does not understand what customer service is. I would think he would want to let the customer know how he dealt with the crew and what he is doing to make things better for the next customer. I got the sense that the crew does not care what image they project for the company don't care what they do is in plain sight of security cameras and neighbors who are watching. I requested a report of what they discovered while using the camera for my outside sewer line from 2 different people and still haven't heard anything. The fact that the crew failed to notify me of the things they broke makes me not trust them. The only person I found to be helpful/professional was Renee from the office. They have since replaced the broken basement ceiling light and replaced the washer door with a used door (with scratches/worn areas). All of this took over a month to get completed. I will never call them again for a job and hope I never have to call them for a warranty issue. I never want this company at my house again.

Terrible company. The plumber was an hour and a half late with no call indicating he would be late. Didn't actually fix the problem. Extremely rude staff.

I DO NOT RECOMMEND this company. The company's staff (schedulers) are rude and hung up the call while talking. They did the mistake of telling wrong information but try to put the blame on me. I also did not let me speak to the company's owner/manager and did not want to tell his name as well. I am not sure about the service but the scheduling staff do not have any professionalism. I had to change my work order to a different company.

A break in a sewer pipe was discovered during the dye test procedure.
Mike Thomas explained what needed to be done. Jake and Vincenzo came on a freezing cold, miserable day and went to work. All were very personable. I will certainly recommend them for any plumbing need

$400 for some bs safety electric inspection that failed the inspector inspection.

I would rate 0 stars if it would let me. They fixed our HVAC system back in February, (you know when it was freezing). They also made it a point to tell us they wouldn't be getting to us first since we were paying via insurance. They also kept reminding us of that fact rudely as if we somehow were not aware.

We have now had 3 additional companies come in to fix their disaster of a job. First, they didn't properly wire it to our smart thermostat so that had to be fixed. Next, the poor wiring they did was smoking so someone had to fix that. Come summer, they didn't properly duct anything so the AC leaks everywhere! The new company we had come today said it was the worst work they have seen in 30 years.

Bottom line: DO NOT use this company for heating and cooling needs if you want it done right. I could have probably save time, money and a ton of frustration had I just tried to fix it by myself with zero knowledge or experience.

They forgot to finish part of the job and I had to call them back. When they were done the drain they put together wasn't tightened properly and was leaking.

I had contracted with J & A Service Experts to look at the electrical system in a house in Upper St. Clair. The house was empty but the realtor wanted that because a potential buyer said it was put in backwards. J & A indicated that they would meet with me on Friday 6//3. The scheduler called me today, Thursday, 6/2, and said they had an opening this afternoon and could I be there between 2:30 and 3:00. I said absolutely and was happy to do them a favor. And I was there at 2:20 - but I was weeding and didn't see the phone call. So they cancelled me. There was never a statement made that if I didn't answer the phone, they wouldn't come. When I got back to my own home (which is an hour away), I called and asked what happened. It was explained to me and I was enormously irritated and when the scheduler asked if the service could could happen as planned, I said, I'll have to get back to you and hung up. I then called back to see if this could happen on Monday and I was routed to the manager. He said the scheduler told him I hung up on her - and I said, I did - right after I said I'll get back to you. There was a hemming and hawing - gosh, miscommunication (which I said wasn't true) - and gave me a date 2 weeks away. I said no thanks and immediately started this review. No curse words were exchanged, no disparaging comments about the scheduler were made and no freaking out - but this is the customer service I received. I do not recommend that anyone else contract service with them.

Technicians were on time, and my water heater now works. BUT my hot water tank sits below my laundry shoot, so you can hear everything that goes on in the basement... they spent the entire appointment talking about me, my house, and the other clients homes. So disrespectful and rude. I really considered just asking them to leave, but I needed the work done. Only reason I used this company was because that's who my home warranty company sent, I won't have them back, and I'll be sure not to recommend them.

In October I had to replace furnace and A/C. The system I was replacing was 35 years old. About time right!? Since it wasn't freezing out I was able to get 6 estimates and I did a spread sheet to compare. Nope, they weren't the least expensive, but their warranty and salesman sold me. They even threw in a hot water heater. Come to last week , and I needed a plumber for a small leak under my sink. The service person was wonderful. Customer service better than 5 stars! They had to come back and adjust a valve, and didn't charge me this added call or valve. For HVAAC , plumbing and electrical I will now call them first. Thanks J and A,

I had a sewage issue and submitted a service request through my home warranty. J&A called me within two hours after I submitted the request even though it was a Saturday. They promptly got me on the schedule and even called me later offering an earlier appointment when they had a cancellation. When the first technician came he observed a significant blockage and said he would need different equipment and assistance from another technician. But he was able to get them to come that same day so I wouldn't have to take any more time from work. The guys returned that afternoon and after significant effort were able to resolve my issue. I greatly appreciated their professionalism, their explanations of my issues, and what I would need to address in the future. I will definitely be going to these guys in the future and highly recommend their services!

J&A does not stand behind their products or work. Had a hot water heater installed from them and 9 months later stopped working. Called for service under our service agreement and the told me someone would contact me the next day to set an appointment. Guess washing hands and bodies is not important to them. Crapp service from them.

We've had J&A South Park in a few times for some small leak repairs through our home warranty company. They always abide by COVID safety rules, which is really important to us. Every time they're been here, they check out our problems and usually come up with a solution within a few minutes. No upcharging, no salesmen, no drama. Just the repair. We would happily hire them again!

I had these guys out twice yesterday. One for a plumbing issue. He couldn't do the work because american home shield wouldn't pay for it. Not his fault. He helped as much as he could, gave good advice, was very professional and friendly. I asked him about my furnace. He was a plumber and didn't do hvac repairs. He recommended a guy at his company who did. I called and requested him. He was there 20 minutes later. He had my furnace up and running in no time. Switched out a faulty part, looked for other issues, gave some good advice. Both guys were very friendly, helpful, and professional. Both guys where very generous when it came to pay my bill. I spent a lot less than I planned on paying. I spent so little that I felt bad about it. Id definitely use them again.

I also was initially contacted by J&A South Park Heating & Cooling through American Home Shield warranty on my home. Robb has been out twice during the warranty period to 9/2015 as I now request this company and him. Compared to the guy I called before I remembered that I had AHS, Tudi, who told me bad info after a lengthy and costly call time, Robb was fast at diagnosis and quick to repair with parts in the truck.The firm is friendly, professional, realistic and reasonable. I've had a thermostat replaced and an igniter. I am calling them again to insure that the system is working properly. So glad has this company as a provider. The warranty is about $47/mo and the service calls are $125.

This company has the ability to make one's blood boil. I needed service on a new furnace/exhaust unit they installed a few months ago. I called their office & told them that the new unit was thru w/ a home warranty company that I'm no longer with. The girl never told me I had to go thru them to get a service request. The tech came out & had to install a new thermostat. He said I had to pay $140! The girl entered the service call as retail. I called the office for a manager. Scott took the call & said I had to pay the $140 or the tech would just put my old thermostat back in. Even tho THEIR employee made the mistake, I had to pay the price. Had I been told to call the former warranty company, as much as I dislike them, I would've! Had I been told I had to call my current warranty company, I would've!! I'm livid!

When the unit was to be installed, they told me I had to pay $1100 labor. I asked Scott if he could lower that fee but he wouldn't. He said it's an all-day job. That was bull . . . it only took maybe 3 hours.

This company could care less about their customers. They're money hungry thieves.

These guys are great! We recently moved into a fully-renovated house and whoever installed our furnace either didn't know what they were doing, didn't care, or more than likely, both. Our J & A tech came in and was able to diagnose and fix the issues with our furnace and AC both quickly and affordably -- best of all we don't need to worry about it anymore. We'll definitely be using them for all work we need in the future.

I was forced to use J&A South Park by American Home Shield warranty company. This is the second company they forced me to use. Both confirmed that I had a code violation but neither company would put that in writing to AHS. J&A came on 2 July 14 and it is now 11 July 2014 and they still have not contacted me or AHS. They also tried to collect another service fee from me when they arrived. I told him no he the other plumbing company took the fee and never wrote up the code violation I called an reported originally.
I am getting ready to write complaint with the BBB over AHS as I have owned the house since May and I still can not move due to water in my basement due to the code violation.
I do not know what it takes to find a good plumber in the Pittsburgh area. This is the third plumber we have had to use in 6 month trying to buy a home.
Good luck if you choose J&A.

On Friday November 8, a repairman from J&A South Park came to our home in response to a request -- processed through our home warranty company, American Home Shield -- to repair our boiler system, which was no longer supplying hot water. The repairman worked on the boiler for approximately two hours before announcing to me that the boiler could not be repaired because of a damage heat exhanger and that no parts were available to replace the heat exchanger. I asked him what he expected the cost of a new boiler plus installation to be. He had some initial phone discussions with his company, after which he announced that the replacement cost would be approximately $6,500, less whatever reimbursement the warranty company might provide ($1,500 to $2,000, in his estimation). I told him I was unwilling to move forward with such a major home expense without first discussing the matter with my wife, who was on business in California and in an all-day meeting. During the time I was trying to reach her, the price initially quoted rose to $7,300. (He explained that the initial estimate was the cash price.) At that stage of the proceedings -- and suspecting I was being flim-flammed -- I told him I would not be able to give him an answer immediately. He said that if he didn't file his report with the home warranty company immediately, I would lose whatever reimbursement I might receive from American Home Shield and that Saturday morning was the latest he could file the report.

During the time he was working, there was a strong smell of natural gas throughout the house (the boiler is gas fired) and I continued to smell gas throughout the weekend. On Sunday evening, after discussing the situation with my wife (who placed a service call with the company that originally installed the boiler), I went down to assess what was going on with the boiler. It was still flashing the same error code it had been when we first phoned in the repair, and I hit the reset button to see if it would recycle. Moments later there was a loud gas explosion, which knocked me back, though causing no apparent damage to the house.

The following day (Monday, November 11) our boiler was successfully repaired by the company that had first installed it. No parts needed to be replaced. The problem turned out to be a fault in the igniter, not the heat exhanger -- though this component had not been properly reasssembled by the J&A repairman, hence the continuing gas leak. There was also a second gas explosion during the time the repairman was working on the unit. Fortunately, the boiler has now been returned to a safe condition and is operating normally again.

I contacted J&A South Park yesterday and informed them of the foregoing, in exactly the manner I've described it here. Given (1) the health/safety issue they created, (2) their misrepresentation that the boiler was irreparably damaged, and the additional out-of-pocket costs incurred to remedy their faulty repair, I asked that they reimburse me for my bill from the HVAC company who ultimately repaired the boiler. After some to-ing and fro-ing with various managers, I was told the owner would only reimburse the $75 home warranty service fee, not my out-of-pocket cost of $287 to get the boiler working properly again. He was, however, prepared to throw in a one-year service contract, which I was told was worth at least $200 right there.

In view of the health/safety issues they created through their incompetence, I didn't accept the offer of a service contract. After what I went through, I would never have J&A South Park darken my door again.

I have filed a complaint with the Better Business Bureau, and we'll see what happens. A gas leak caused by negligence is not a trivial matter.

Well our air conditioner crapped out last Monday and it was supposed to be in the 80s all this week, We called our home warranty people and they sent our their preferred contractor which is this company. Luckily they did, because for the amount I paid for the service call it was well worth it. The technician was very courteous and the lady over the phone was super helpful and helped us on the schedule quickly. The technician called and said he was on his way, was very nice, and explained everything he did once he was done. He assessed the issue and fixed it within an hour. Will use again for sure.