Zoom Drain

We came home after 5 months of renovation to find out our sewage system was clogged. Hector immediately found the problem and got to work! He was friendly, thorough and efficient. He answered all of our questions and concerns and got the job done. After it was cleared out, he suggested doing an extra optional step to cleaning out the pipes, degreasing and getting it to  brand new shape. We took his advice and we couldnt be happier.

Thank you, Zoom for taking our call and quickly helping us. We couldnt be happier! Absolutely a great company!!

I was scheduled for an estimate through Tony on Yelp.  My appointment was scheduled between 9-930am.  I changed my schedule around to make this work.  At 9:35 nobody has shown up to my house so I called and spoke with Donna who said David was supposed to come to my house and put me on hold to see if he had left yet.  She placed me on hold and then disconnected the call.

I called back and Tony answered.  Tony took my info and then transferred me to David who told me that Donna gave him my name with the wrong address.  I had set the appointment up with Tony through Yelp so I'm not sure why fingers were being pointed at someone else.  David tried to take my information, however, I politely declined and advised him that I will find someone else to do the job for me.

If this office is this unorganized with scheduling an appointment, I can only imagine what it would have been like to have them do the job.  Glad I learned about this and had this experience before I was further into the job.

If you use this company, hopefully your experience will be better than mine.

Guys are friendly & knowledgeable and clean up after themselves which is so important. Cleared a kitchen drain and shower drain for me and gave great tips on how to keep the drains clear.

Excellent service! Even on Sunday! Even a holiday weekend!
Saved the day with a real fix!  Anthony and Yousef saved my day!!! Fantastic service and the owner Dave was first clsss all the way for helping me.

Fixed our drain in one visit.  Very helpful.  Didn't quit until we got the drain unplugged.

Technician juan did a great job adjusting my sump pump check valves and reworking some pipes in a tight spot. Would recommend him for more work. Would be 5 stars but very pricey company.

Kitchen sink clogged. Professional, prompt, reasonable price. Explained everything and left the space cleaner than when he got here. This is the 3rd time I've used Zoom and wouldn't hesitate to use &/or recommend them again.

Don't waste your time

I contacted Ray the plumber and was advised that their drain clearing division is Zoom Drain and that is who I was talking with.

Don't waste your time. I have a clogged main and gave a detailed discription of what needed to be done (easy rooter clean out) and I asked for a ballpark price. I said I understand that it is a ballpark and if the situation differs from what I discribed then the price might be different. They refused to give any type of ballpark pricing. They said they must come to the house before they give any quote (even a ball park). When I questioned why they could not even give me a general idea of the cost they started yelling at me! Wow.... really. I said have a nice day and hung up.

These guys were great! I was having flooding in my basement - a plumber came out and looked and snaked it but it didn't solve the issue - i had flooding after the next rain due to sewer backflow.  These guys cam out and did a heavy duty flushing out/ clearing of the main line clog.  The flooding immediately receded and no problems after that.

Our experience with Zoom Drain was fantastic.  Although delayed John and Alex kept us updated on their arrival time.  They performed a video scope of a drain in a house we are about to purchase. They diagnosed the problem showed us options and we hired them on the spot for the repair of the clogged main line. They were professional and efficient. They had towels and made sure to clean everything when they were done. They even used bleach and made sure is was spotless
Honestly, a great experience that made us feel comfortable about the purchase of this home and their work. We will be calling them again for routine check ups and maintenance.

Very professional and friendly. Prompt and efficient service.Great value. Will definitely use them in future and refer them to others.

My main line drain was clogged. Called Zoom. Two young men arrived about a hour late. They attempted to clear my clog. Unsuccessfully. I told them they were in the wrong location.  He informed me his experience led him to believe he was correct.  It was not. After trying for about a hour. They gave up. And I was charged over 500.00 for absolutely zero results. I called the company and spoke to the owner. He said he would get back to me. I never heard from him again. The technicians informed me my pipes were collapsed. And the next step would be to excavate.  Without any other type of inspection. Nothing could be further from the truth. There was absolutely nothing wrong with my pipes besides a clog. I ended up clearing it myself.  My drain is working fantastic now. Don't waste your time. Call Roto Rooter or a local plumber. Do not waste your time or money with Zoom drain. Complete scam.  I've learned a expensive lesson. These calls should call themselves Zoom Cash. Because that's all they did. Zoom with my cash and left me still with a clogged drain. Horrible service.

These guys showed up within the two hour window they had given. They texted a picture of their technician ahead of time so that I would know who was coming by. He (David M.) did an assessment and recommended a sewer line clean up. We had a foul smell for some time. I was told the price before they started work. They laid down fresh tarps. I had just painted my basement and was worried about a mess. They left everything neat and tidy. Great employees!

Johnhasen did an unbelievable job for us! His hard work and kindness helped lock us in as Zoom Drain customers from now on!

Thank you!

Kenneth and his colleague were punctual, professional and knowledgeable!  I would absolutely use ZOOM Drain again.  All was seamless from the moment I sent the inquiry to the storm drain being cleaned out

John was terrific!  Very thorough and made sure he fixed the problem.  Thanks for such speedy service too!

With the rain and the fact that it drains from our roof into the sewer system, we started getting a little rain water coming up through the floor drains in the basement. Then, on a Sunday, it got much worse and it wasn't just rain water coming up from the sewer line. We found Zoom through Guarini Plumbing in Jersey City, a sister company to Zoom, and they dispatched Keneth on Sunday afternoon. Keneth was professional, competent, and solved the problem. He took the time to show me on the video camera down in the pipes some other issues I may need to take care of in the future. I would definitely use Zoom again.

These guys are quick and they have just about everything on hand that you need to get your problem solved. In a tight spot especially for a landlord you can kind of justify the cost. I say kind of because holly he'll they are expensive. Expect to pay somewhere around 730 for a sewer line hydro jet. All in all I'm satisfied with the service but I'd say they are a bit too overpriced.

They arrived early and went through several steps to solve our problem. Had the necessary tools to deal with an odd situation. Explained and showed issue on camera during the process.