7/18/20: Nassau county residence. This was not an emergency as our basement slop sink blockage resolved on its own overnight. The same thing happened 6 months ago so we decided to have our sub-main and main pipes looked at where we suspected some intermittent blockage was occurring. Richard had all 5 star reviews on yelp ( except for one 4 star review) and his website mentioned routine use of a CAMERA snake to get the job done at $195, with one year guarantee ( which is not offered by most in this line of work) . Pricing is reasonable and clearly stated online - so prices are not based on your zip code or the size of your home. His stated working hours did not include sunday, so we scheduled with a neighborhood plumber whose fee was higher, charged extra $200 to use a camera should one be needed and offered no guarantee of his work. But luckily, as I said, our sink blockage resolved on its own overnight -- so we canceled that appointment and made one with Richard on a weekday. So glad we did that.
The snake of his machine broke so Richard had to reschedule for the next day. Such things happen. He came today, on time, with a mask (covid-19 ) and brought 2 large machines ( snaking machine and a camera machine) on rollers to the basement. On camera, we could see our submain and main pipes were clean till he got to around 59 feet out towards the street and found a large loose ball of roots that had grown by inserting itself in the junction area between 2 main pipes. We have a large tree in front of our house. This was definitely the culprit. He had a rotary attachment tool to wack if off - which left a few short root ends behind. He advised having this area snaked with a camera every 1-2 years cause the roots will surely regrow again. It took 1.5 hours from time he rang our doorbell to time he left. We thought such work would create a lot of splattering and mess -- but not at all. THE CAMERA IS ESSENTIAL IN DIAGNOSING THE CAUSE OF THE BLOCKAGE AND PROVIDING VISUAL CONFIRMATION THAT IT IS 100% REMOVED. Otherwise, you are left guessing. This fiber optic camera technology is similar in principle to that used by cardiologists to see blocked arteries or to what GI docs use in colonoscopy. Because he specializes only in this narrow trade of unclogging drainage and sewer pipes -- one can assume that his white truck has all the necessary equipment / tools to deal with a variety of blockage problems.
His is a one man and one woman (his wife who answers the calls) business for the past 14 years. He used to do electrical work way back when he was in the Navy in CA. He grew up in Brooklyn, his business office is based in Massapequa. He is professional, mild-mannered and pleasant person to deal with. Its hard to find an honest person to do work at your home who will NOT rip you off. The only drawback with him is that since he is the only employee of his business, you may not always be able to avail of him in an emergency. Usually, he does not work on Sundays which he reserves for family time. But call to find out. Right now, we are trying to find someone to replace our broken water heater but so far the plumbers we've spoken to charge exorbitant fees and try to sell you overpriced maintenance or warranty deals. Thus, Richard is a great find.