Description

As a licensed plumbing and heating contractor, we insist that our technicians attend regular technical training programs. They are also trained in communication skills, sales and management. They are drug-free, neat in appearance, mindful of their speech and respectful of your property. In short, they are truly an elite group of whom we are very proud. When our technician arrives at your home for a plumbing or heating diagnosis and repair, we will not leave until the problem is fixed and you are 100% satisfied. If you are not fully satisfied with the service we have provided, we will refund your money. If our technicians smoke or swear in your home, do not wear shoe covers or leave your house without cleaning up, you do not pay for the service. If a repair fails in the first year, we will repair it absolutely free. Our goal is to provide you with The Ideal Solution To Life's Not So Ideal Problems. We are a member of the BBB, CFIB, and the St. Catharines Thorold Chamber of Commerce

Reviews

Jim C.

03/05/2023 12:00:00 SA

I had a very positive experience with this company. I installed a backup sump pump in February, 2023. The original pump was working fine but for safety I decided on a backup. The installer, Andy, was extremely neat, careful, courteous and took the time to explain how the pump works and even proper maintenance for the sewer line. Despite the care, as sometimes happens, there was a leak. Andy came back on a service call very quickly and fixed the problem immediately. We had a difference of opinion of what caused the leak - nothing serious. I paid the service fee and told the owner what I thought had happened and he agreed immediately to refund the service charge. It is very pleasant to deal with a company that values customer service from start to finish. I have absolutely no reservations about recommending Ideal Plumbing and will use them again if the need arises, because of the way the problem was handled. Thanks Andy - you did a great job!!

Justin M.

8/28/2015

In my experience this was the most unprofessional company I have ever used. They came in to do my sewer turned off my services and then left early in the day because a little rain... then told me they won't come back for a few days, leaving me without water and sewer for multiple days during the hottest part of the summer. They left all the excavated soil all over city sidewalks, streets and and neighbors drive way, which I had to clear of because they bagged off early for the day. The only reason they came back the next day is because I reamed out one of the receptionists. I work for a construction company that used to use them, but that will no longer be the case and have many friends in the business that also will no longer be using them.

Thomas B.

8/23/2018

Terrible and scam like , had an issue with my AC freezing up under warranty and all they did was change the filter and charge me a 120 dollar service call , when the lady on the phone could have told me there would be a charge and a to probably change the filter my self when I returned home from work , very in professional and when I called to discuss my bill I got no where , will never use the again

Dan C.

03/02/2020 12:00:00 SA

we had a toilet fixed one month ago and the price was just okay at $200+. They sent anew guy to fix second toilet and the cost was double!!! This must be slow for this company. works out to about $700 per hour WTF.

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Ideal Plumbing & Heating