Description
Family owned and operated business that focuses in high quality customer service, working with flat rate affordable and reasonable price to all of our customers, now offering great discounts for customers with service plan. Contact Infinite Comfort when your heater or air conditioner is giving you trouble. The company offers a full range of HVAC services in Cranford, Elizabeth, and the surrounding areas. From routine maintenance to major repairs to complete system replacement, the company's technicians are licensed, trained, and experienced to do the job right the first time, every time. Additionally, Infinite Comfort offers reliable drain and sewer cleaning services including snaking, water jetting, video camera inspection, and electronic line locating. The company always provides the highest quality of work that only a large company can give but also ensures personal attention and outstanding customer service of a small firm. Call now to schedule an appointment. Infinite Comfort is available for all your heating, air conditioning, indoor air quality, and drain cleaning needs 24 hours a day, 7 days a week. Your 100% satisfaction is guaranteed. Servicing New Jersey Area ONLY!
HISTORY
Established in 2014.
Quality workmanship starts with quality materials which is why Infinite Comfort is proud to be certified from the top industry manufacturers. We only use the highest quality products for your home or commercial projects, from heating boilers, heating furnaces, air conditioning, water heater, toilets, faucets and much more. Our expertly trained staff are happy to help you select the right products and materials to suit your needs and complement the efficiency and look of your home or commercial building.
ABOUT BUSINESS OWNER
We know it can be challenging to find an honest contractor at times. Before inviting an HVAC contractor into your home or business, conduct research to ensure that they are reputable and qualified. We believe you will find our team to be professional, skilled and friendly, and we hope you will partner with us for all of your Heating , Air Conditioning and drain cleaning needs.
The staff can provide mechanical services for all phases of construction, installation, start up, maintenance and follow up service. This single source capability lends significant value on any project.
We stands behind the work performed. All work carries a one year warranty on workmanship. We backup all manufactures warranties.
Call us today!
SERVICES
A/C Repair, Heater Repair, Pipe Repair, Emergency Services, Bathtub and Shower Repair, Electric Furnace Repair, Virtual Consultations, Water Heater Repair, Backflow Services, Drain Installation, Electric Furnace Installation, Faucet Repair, Garbage Disposal Installation, Gas Furnace Installation, Sump Pump Installation, System Maintenance, Residential Services, Sink Installation, Toilet Installation, Water Filter Services, Heater Installation, Boiler Services, A/C Installation, Sink Repair, Drain Cleaning, Gas Furnace Repair, Pipe Installation, Air Duct Cleaning, Bathtub and Shower Installation, Ductless A/C Services, Faucet Installation, Flame Sensor Repair, Garbage Disposal Repair, Gas Line Services, Sump Pump Repair, Leak Detection, Sewer Services, Thermostat Repair, Toilet Repair, Water Heater Installation, ,
Reviews
Brittany E.
03/09/2023 12:00:00 SA
I had them come out to look into my uneven heating problem(have steam radiators). They provided a possible solution, and started us off with a service with has helped already. The techs were courteous, responsive, kind. Prices were reasonable. Will def be using them moving forward.
I found this company on Yelp and after reading the reviews I reached out to them for HVAC Maintenance as my central AC wasn't working. Osvaldo and his coworker showed up on time, quickly diagnosed the issue and were able to fix the problem in under an hour. Being that I recently purchased my home he told me exactly what items I needed to get to properly maintain the units throughout the year.
He was very informative and helpful and did the job quickly and efficiently. I appreciate the service they provided and would use them again.
Aaron M.
03/12/2023 12:00:00 SA
Called Infinite Comfort to get a diagnostic on a home HVAC issue. Fabio was absolutely patient and thorough in his diagnostics. However, there was absolutely no follow through - He was suppose to get back to me in a week, nothing. I called back in 2 weeks, they apologized and said will follow up ASAP. Still no follow up.
Great attitude during diagnostic phase, zero follow through or results. Waste of my time unfortunately.
I hired Infinite Comfort to replace a steam boiler for my house. The removal of old boiler and installation of new boiler occurred on Thursday, September 16, 2021. Here is my review for Infinite Comfort:
1). Price paid - Infinite Comfort quoted a very reasonable and fair price for the new boiler, installation of boiler with new pipes as well as removal of old boiler.
2). Boiler - Infinite Comfort recommended the Slant Fin boiler. While our old boiler was an old Weil-McLain boiler, this particular model was priced over $1,000 more since it has a better perceived brand name in the industry. While Infinite Comfort could have pushed a similar model to us they recommended the Slant Fin model since it performs the same, has literally the same components, but at a less expensive price point. Props to Infinite Comfort for being honest and educating me on boilers.
3). Removal of old boiler - Infinite Comfort took the old boiler out fairly quickly. They started around 9:15am and removed and loaded the old boiler on their truck by about 10:15am
4). Installation of new boiler - The owner, Fabio, of Infinite Comfort took the helm in installing the new boiler. He was extremely diligent and laser focused in installing the boiler correctly. Also, he cleaned the work area when he was finished. By the time he was finished it was around 8:15pm. So, about 11 hours from start to finish. Lastly, Fabio was very thorough in explaining how to flush the boiler yearly.
5). Would I hire them again? Absolutely!!! The folks at Infinite Comfort are honest, reputable and insured. Also, they take pride in their craft.
An update regarding the response from this business:
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The business claims that furnace was full of water and had not been regularly serviced. False: The furnace was twelve months old - so no service issues - and the cause of the issue (when a qualified technician looked at it) was a defective control board that the manufacturer eventually replaced under warranty. Basically, the Infinite technician - who was a nice enough guy - wasn't able to diagnose the issue and charged me for something unnecessary.
A word of advice to the business: When you don't do a good job, please don't invent facts.
I requested a sewer line camera/ scope as well as feasibility/ estimates for a few projects. Fabio came within the time window and I was even able to track his arrival. He was extremely professional and friendly and explained everything very well.
Fast and reliable service. Great response to my inquiry and informative regarding any question or concerns. I'm thankful I chose them for my furnace replacement. Osvaldo did an amazing job. He sent picture to explain all finding and what was done throughout the job. I would highly recommend this service to anyone who needed their furnace serviced or replaced
We unfortunate lost our hot water heater Sunday night we were lost on who to call to see what was wrong. I then thought, well I'm a yelper, yelp. LOL. I looked at many companies and decided to give Infinite comfort a call Monday morning. They were able to get a technician to my house after only a couple of hours of calling. Fabio Dasilva showed up and was very informative and was able to pinpoint the issue. He also was realistic and told us that the heater was way past its life expectancy and we should think about a replacement. Did not force a sale or anything but did give us a quote for a replacement. The next day we decided to call back and just replace the system to avoid going through this again. They came in the next day, replaced the system and took care of all necessary permits. I would recommend INFINITE COMFORT to anyone!!! Thank you so much.
After reading the positive reviews I decided to call them to have someone come do work on my home heating system. The gentleman that picked up the phone was nice enough and scheduled one of their guys to come over the following morning between 8-9. I received a call at 8:35 my tech never came to work and asked if they can reschedule. No problem, I agreed to between 1-3pm the same day. The time came and went , no call no show.
They might be great , but I'll never know.
Had them come in to fix our very loud heat valve leak after having another company tell us it is fine. I can not say enough good about this company. Two problems in two weeks fixed quickly, professionally, and affordable.
We will be contacting them for a contract for yearly furnace work!
Cec C.
03/07/2022 12:00:00 SA
Water heater stopped working. It had a good life (10+ years). I reached out to Infinite and they responded right away. They provided expert service in replacing the unit, arrived on time, and cleaned up everything before leaving. I appreciate the frequent text updates prior to and after service. Very professional. My new go to company for heating and cooling and more as needed.
Our Hot water heater is less than two years old and was not producing any hot water. We checked and saw that the pilot light was out but we could not light it. Infinite Comfort Heating diagnosed the problem to be the gas valve. They ordered it for me under the warranty so I did not have to pay for the part, only the labor.
When the part arrived, they scheduled Victor to come and do the installation. Victor is very knowledgeable and personable. He did a great job for us and the price was reasonable.
Also, their office staff is wonderful. It is a pleasure doing business with them. I would recommend Infinite Comfort to others.
Linda Y.
Michael C.
10/02/2022 12:00:00 SA
Super accommodating to my families schedule and was able to diagnose and fix the problem right away. Osvaldo and infinite we're awesome. Definitely recommend!
I've worked with a ton of plumbing contractors, but no one quite like Infinite Comfort. My friend recommended this company and sure and pleased with their work!! Professional, respectful and courteous as well as fair pricing. They have cameras that inspect the pipes so the customer can see what the problem is before investing the money to fix the issue. The company prior to Infinite told me I had a broken main pipe and wanted to charge me over $3k to replace the line when in fact there was a broken snake in my pipe, clogging the drains. Thanks for saving me money and not causing me more stress and headaches in my life!
Will be using them again!!
Made appointment with them to tune up furnace for a monday night between 5-7. They never show up, when i called they tell me oh we dont make money off tune ups sorry not coming that late.
Eric M.
07/10/2022 12:00:00 SA
I am changing my review. The unit they supposedly fixed stopped working within a month. They sent another technician who didn't explain to me what was wrong and I literally had to stop him while he was ready to leave to ask him what was wrong. He then said they will get back to me with a quote and after calling three times during the week I gave up. This place is not professional they could have at least called me back. I will never ever do business with them again and will spread the word on how they treat paying customers. Avoid at all costs!
Our AC was having issues, and they were able to send someone within an hour, which was definitely appreciated. We have 2 units. One unit didn't turn on that day when we got back home (which was the reason we made the service call). We figured that while the tech was here, we would have him also look at the 2nd unit too, which hadn't been cooling well over the past week or so.
The tech was able to instantly diagnose the problem of the first unit. Someone had turned off the switch! Not sure how I didn't think to check that.
Now the reason that I'm taking off a few stars is that the tech seemed to be trying to oversell me for the repair of the 2nd unit. Now I'm not AC expert, so maybe the proposed solutions were legitimate, but based on my online research this did seem to be excessive. He was basically saying that my unit was not cooling well because I did not have a TXV installed. I questioned why it had been cooling perfectly the past 3 years despite having no TXV, and he was unable to provide a good answer. Also keep in mind that the bill to repair this is over $2K, so I think that a proper explanation is justified. After the tech left, I researched this and found that the TXV is meant to improve the efficiency ONLY, so I am very doubtful that this was causing my problem (again, I am not expert).
I probably would've given 2 stars, but they did only charge me for 1 service call (he told me that he technically can charge me for 2 calls because I had them look at 2 units)
Our boiler broke beyond repair during the coldest part of winter, so we needed a new boiler quickly. Infinite was incredibly responsive from the first time we contacted them. They suggested an appropriate unit for our house (the previous one was much larger and oversized for our needs) and were able to install it within two days of first meeting with us. The estimators and installers were all knowledgeable experts but also pleasant to work with. We won't hesitate to use Infinite again in the future.
O B.
03/02/2022 12:00:00 SA
GREAT HVAC company!! Fabio was fantastic!! He did a great job, he explained at length the repairs to fix the problem, as well as maintenance needs to keep my boiler working properly. I highly recommend with no reservations!!
Michelle L.
03/01/2022 12:00:00 SA
Our Nest abruptly stopped working and therefore so did our heat. They are open 24 hours and so I was able to call book a technician the following day, meanwhile the owner helped us troubleshoot and eventually resolve the issue on our own! Family owned, very helpful and professional. We will be using these guys again!
Long overdue review. Really pleasant experience dealing with both Fabio and Osvaldo on a variety of HVAC and plumbing needs. Had them install whole-house humidifier, air purification system, water softener, and contracted them to do annual maintenance on furnace and AC. Everything was done professionally, at a good price, and they have been very responsive ever since. Highly recommend for all of your HVAC needs!
My hot water heater was leaking and Infinite Comfort was able to come do an estimate as soon as I called. The technician Jermaine was very thorough and even pointed out that the water heater was not vented properly! He also was able to triage and repair an HVAC issue I had been having for over a year that the company who installed my system couldn't even figure out! This is a great company. Very knowledgeable and provided great service! Will hire them for my next project!
Good rapport. They were on time, friendly, great work. They kept to covid regulations and made a good enough impression that we are having them back to service out air handler next year.
Technician shows up on Tuesday,is super friendly & knowledgeable Tells me exactly what I need & promises a proposal within a couple of days. I call him on Friday, he apologizes for the delay & lack of communication; he then guarantees a call back by day's end....definitely Monday.
It is now Thursday, almost 7 pm, I have not heard from Fabio.
Lousy communication, left me hanging. Too late now. Guess they didn't want the job....
Repeat customer. Fabio is fantastic. Very polite, clean, and fair pricing.
He worked on our air conditioning in the summer and now a plumbing issue right before Christmas. Super fast response time and quick service.
Called this company very early in the day as the heat had turned off and right away was given an appointment for early that same morning. EVERYONE i spoke to from the owner, admin assistant and technician were all very professional. To me communication is so important to any relationship and this company had AMAZING communication by sharing pricing model right away and even sending me a text when they were on the way. Great experience so i would highly recommend!
Excellent service and fair price!
Fabio did the work, discussed in detail what he was doing and why.
Sonali and Mukesh V.
11/16/2021
They came to do a tune up of my HVAC system and the process was smooth and handled very professionally with a great value as well. Recommend!
Within a few messages on Yelp they figured out what I needed and Fabio provided guidance on the issue with pictures which I could share all via yelp..Their office setup the appointment quickly and Fabio showed up spot on time with everything needed to fix the clog and fix the rusted pipes. All in all a very quick and efficient. Fabio also had a mask and covered up shoes before coming in. Very happy with the service and efficiently managed business practice.
Great job at very reasonable price. Fixed a broken condenser and serviced both condensers in 2 hours. Showed up early to the appointment. Temperature at the vent went from 70 to 63 degrees prior right before and after service. Showed up early to the appointment too, and the ability to see the service person enroute is nice.
Fair-prices, reliable and professional. Infinite Comfort fixed my father's bathroom sink with 50 years of corrosion. The price for just the drainpipe seemed high and it was clear the rest of the plumbing was going to go eventually. Fabio worked out a better deal with me that included all the plumbing, from the supply lines to the faucet, and gave me a 2 year warranty. Osvaldo did the work - on time, clean and professional. Definitely recommend.
We called Infinite Comfort because we thought that we had a leak based on the advice we had from the contractor who accompanied our insurance adjuster during a mold inspection yesterday. Infinite Comfort was able to see us right away thankfully.
Fabio and his colleague showed up early and looked at the HVAC unit in the our attic. He explained that the unit was in very good shape (a pleasant surprise) and did not require repair. Instead, Fabio diagnosed a prior blockage that had since been remedied and is now OK. We added a small amount of freon, which is standard for units after a period of two years. We had not serviced our HVAC since we bought the house 2 years ago and it was due anyway. In addition, we will be calling them to set up an appointment to install a booster unit so that the downstairs is cooler. We were very happy with our appointment. The price was reasonable and the appointment wasn't rushed. Fabio took the time to explain everything. We felt that he was knowledgeable and fair.
Installed complete two zone central AC system in a very difficult 100 year old home. With a slate roof, our 3rd floor would get to 86 degrees on hot days and no one could even sleep up there. Now both floors run at a perfect 72 degrees even during heat waves. This job required a massive amount of custom duct work and was in a crawl space at least 100 degrees. Fabio was a master at figuring out every issue and problem.
We couldn't get our thermostat to work. New batteries, cleaned up the installation area so the wires can connect properly, re-threw the breaker switches. We did everything we would think of. I finally did a quick search on who could come out to look at this issue. This company was the first.
WOW!!! Great repairman, great service, everything was explained over the phone prior to the repairman going to our residence. You have all the details: track the driver, free texts on an ETA and your order info for your records, everything in real time.
We later found out one of the wires broke inside the wall. What a pain...yet was a simple fix. For a generous price and friendly service, we got it installed. No problem! Everything done in about an hour. None of this.. press 1 for this, press 2 for that, oh sorry our repair staff are unavailable until next week. CALL THIS COMPANY!! Immediate service and great service. Thanks again! A+
Jon-Chrischelle C.
5/23/2020
Fabio has been servicing our hot water heater, and gas boiler and furnace for years now. He's always very prompt at replying and comes in ASAP to check, diagnose and give us the best options to fix the issue. Recently, we had to replace our gas boiler. We met with Fabio and was quoted a fair price. Osvaldo and his assistant were very professional and courteous, and they did such a clean, professional installation. They also addressed all of our questions and concerns. We are very impressed with how honest, reliable, and competent these people are. We definitely recommend Infinite Comfort.
Corinne R.
05/11/2020 12:00:00 SA
We had Fabio back a few times for a bunch of projects. Most recently he installed a vanity sink for us & it looks/works fantastic. Really nice and helpful guy who does great work!
Mistakes happen, but it matters how a business makes up for it. I scheduled an appointment for 4-6pm, stressing it was important b/c we were getting floors done, and the broken air conditioner would ruin the finish. No one came, and it turned out they forgot to put me on the schedule. The owner took responsibility and got one of his A team to come out later that same night. Osvaldo was the technician. He was professional, fast, knowledgeable, and got the job done. Did a comprehensive assessment and explained all the options. Air conditioner worked perfectly through the night. I would definitely work with them again.
I'm so glad Home Advisor led me to Infinite Comfort and Fabio. I had an HVAC issue that was diagnosed and resolved in the most conservative way possible. When that failed Fabio was reasonable to give me credit against the first job to do a more thorough inspection. Come to find that the HVAC had ran probably with out a filter with the prior tenants and led to a much needed power washing of the coils from what looked like years of cat and dog hair. After the freon was all filled up and the coils cleaned, the AC works good as new.
I will not be shopping around for any other HVAC companies anymore. Great customer service and excellent work = customer loyalty.. This company has got it down packed.
I had a great experience with Mark from Infinite Comfort and highly recommend them. My AC central air unit had been leaking so I called another company in early May to get it serviced. It took them until July to get out and then they gave me an estimate of $3000+. I called Infinite Comfort to get a second opinion. It was the hottest week of the summer but Mark arrived exactly on time the next morning. He spent an hour fixing the leak. My system is working again, not leaking any more. He charged a tenth of the amount the other company had quoted. On top of that, Mark was incredibly nice, explained everything he was doing, and answered all my questions. I would happily use their services again.
They helped us fix our waterline for the fridge. Great work. Honest and fast, with an appropriate price. Highly recommend using them.
Fabio is incredible. I'm so glad I called Infinite Comfort out of the litany of possible providers. In 30 minutes I had a solution to my leaking AC unit and a lot more knowledge of my system. Made it easy to trust this company next time I have issues. Finding people like Fabio takes a huge amount of stress out of home ownership. Highly recommend these guys, all the 5 star reviews prove it out huh!
Kelly E.
09/08/2019 12:00:00 SA
I called infinite comfort on Labor Day weekend on a day we were having a big bbq. I woke up to small flood in our basement from the ac. They called me back right away. Was at home within 30 min. Fabio was my technician. He went above and beyond. Fixed our problem quickly and even cleaned up the water and mopped the floor. I would highly recommend them. I signed up for their service agreement.
We were lucky enough to choose Fabio when we first moved to the area and we've used him several times. He's honest, polite, punctual, and makes great recommendations for when you need service and when you don't (ie I believe he won't charge me more than necessary).
We've met some of his team and been impressed every time they come out! 5 STARS!
Caz C.
08/05/2019 12:00:00 SA
My AC went of the fritz. I called Infinite Comfort and they came right out. They assessed and advised me on my options and got my air back on track. I highly recommend this team. Their customer service is top notch!!
Shout out to Fabio, the technician who came out to give us a quote on a new AC system today. His honesty saved us a lot of $! He was able to do a repair instead of a replacement. Great service!
Infinite comfort was extremely responsive and professional. They repaired my AV the same day (actually within hours) of my request.
I received a call explaining the problem and discussed futures problems that may arise.
I'm definitely keeping them in my phone contacts
Fabio arrived on time, brought and wore shoe covers to protect my floors and installed the new faucet. The new faucet is a single lever and hot is to the front and cold to the back. Fabio offered to reverse the lines if I would prefer cold to the front. In addition, he reinstalled the existing soap dispenser which was not included in the work order and he didn't charge for the extra work. I noticed that he'd caulked it and he said that it wasn't sealed properly so he fixed it. It wasn't sealed at all because I'd done it myself. I'd definitely use this company again. My experience was flawless.
Mundo M.
12/02/2020 12:00:00 SA
explaination good just the 145 fee to come out is crazy
I love outstanding customer service and that's what I got from IC late on a hot Saturday afternoon when my AC failed.
I was fortunate to.find IC. Fabio answered up on a Sat afternoon and sold me when he said 'we work everyday.' imagine that?! He set up an appointment, arrived 30 mins early, diagnosed the problem in about 10 mins and fixed the problem in about 45 mins. He even agreed to look at another long-standing issue and gave me solid advice toward resolving it.
I won't call anyone else in the future. Super professional, experienced, efficient and someone friendly enough that you feel good about having them in your house with your family.
IC provided great value at great pricing.
Christopher D.
12/29/2017
I called the company a day or two before Christmas and was the only company that could schedule me before the new year. The plumber showed up right on time for my appt on Dec 28th to install my dishwasher and run a water line to my frig. The plumber was very thorough in explaining details about the installation. The installation was quick and high quality work. I will certainly look to use them as my goto plumber when needed in the future.
Janell T.
05/10/2019 12:00:00 SA
WOW! I won't be able to say enough about Fabio. We have been without heat/hot water for 2days. After calling various companies (gas... electrician etc.) Fabio from infinite comfort arrived. Instead of telling us to call someone else, he partnered with maintenance from my Homeowners Association and got the job done!
He was knowledgeable, friendly, and efficient.
Excellent Customer Service is few and far in between, but Fabio....exceeded my expectations!
Dorothea M.
02/12/2020 12:00:00 SA
I had my space heater replaced. There was a mistake in the bill. I posted on Yelp and the owner of the company called me to apologize and refund the overcharge. Next day the check was in my mailbox. I appreciate their immediate attention and would recommend Infinite Comfort.
Hire someone else. Showed up several hours outside the window and up charged me. Would not recommend.
Marhu B.
06/07/2018 12:00:00 SA
Amazing service and very reasonable prices. I reached out to the company around 10 pm after we realized all the drains in our newly purchased home were clogged. I received a quick response and Oswaldo was here the very next morning at 9 am. I'm so pleased with the service I received and he really went above and beyond to ensure I was well informed on the do's and don'ts on how to properly maintain our drainage to ensure something like this doesn't happen again. I will be using them again for sure!
Mark W.
12/11/2019 12:00:00 SA
My boiler stopped working in the middle of the night. I contacted three plumbers to come and fix the issue. The first refused to address the problem until they first conducted a $400 cleaning of the boiler. No thank you. The second never returned my three messages that I left on his voicemail. And the third stated that he thought he knew what was wrong but he could not come to repair it for three days... in the winter... in New Jersey. Double no thank you. My wife did a Yelp search and found this amazing company. I called at 7:30am expecting to have to leave a message as I did with two of the three other plumbers. Not with Infinite. A representative answered the phone and was pleasant even at 7:30 in the morning. I stated my problem, and they said they could be at my home within the hour. I then scheduled my appointment for after 2:00pm. Around 3:00, I received a text with a photograph of my technician stating that they would be arriving within the hour. Nice touch. I worry about having strangers in my home when I cannot be there. By 4:00, our technician Osvaldo showed up (and put on shoe covers which my wife absolutely loved). Within 15 minutes, Osvaldo identified the problem. A busted transformer. He quoted me the cost for the new part plus installation and I agreed to the repair. After going to get a new transformer, Osvaldo installed the transformer, and voila, my boiler was running as good as new. And the final price was really REALLY reasonable. Osvaldo was highly knowledgeable and pleasant. Would recommend this wonderful company to anyone. Outstanding service.
I recently purchased a new stove which required us to relocate the gas line in order to make it fit flush against the wall, Fabio and his team did a great job and were extremely professional, they went above and beyond. I highly recommend them and will use them again in the future. Thanks Guys!
Jessica G.
12/12/2018 12:00:00 SA
Steer far away from this business, the owner is named Fabio. My experience: I had a faulty system that needed a small repair but I requested a much larger project that would cost thousands of dollars. Fabio was very nice in person, completed the smaller job well and that is the only reason even one star is deserved. But the larger job was promised by the following week, I just needed the formal estimate to proceed. It was promised on four separate occasions over at least as many days. I called multiple times as did my partner but we received no reply. I finally spoke to a woman (perhaps Fabio's wife) who was very accommodating and he finally called back. Excuses and more excuses, mostly to the effect, Fabio is very busy. Still, no estimate.
Finally, I received it 3 days prior to the promised start date but we needed contract adjustments which were promised over the phone. I again had to call repeatedly to get the revised estimate with promise after promise for delivery. When it was finally sent, less than a day prior to the start date, I was told the start date had to be moved. The new contract didn't have the promised cost or terms and conditions that were promised. One of these terms was a simple wording I would have easily changed if he did not like it. Instead, I received email that he now declined the job. This is honestly, the single worst customer experience I have ever had. I wasted time and effort with this proprietor. Do not take your business here, there are so many other HVAC companies that deserve your business.
In response to the nonsense response:
My concerns were simply based on the way this estimate was handled from the start. In business it's all about balance and quite frankly we have been put on a tilt spiraling downward. You needed to not only get my business but earn it.
Wow. I don't really know how to explain how positive our experience with Fabio from Infinite Comfort was today. We are very, very happy with the service and price we received and we recommend Infinite Comfort to anyone who need HVAC work done.
Our Carrier central A/C unit is almost 20 years old (we're its third owner). We have lived here for 7 1/2 years and haven't serviced the unit at all (a mistake we will not continue!) The unit started making terrible noises in the evening five days ago, and then just stopped working later that night. It was a hot stretch, so I quickly did online research, made a few calls and had a service guy from a well-regarded company over to help us the next day. He spent a lot of time back and forth in and out of the house, explained a lot about the components of a central A/C system and how they work, and then told me our options. He said the unit was old (1999) and beyond the normal lifespan of such things. He said for sure our fan motor was bad, there might be a compressor issues he couldn't figure out right then, some bad electricals and possibly a clogged TXV down near the evaporation coils. He said we could use trial and error to replace parts in sequence over time to see which repair might fix the problem, but it would be expensive (as parts for old machine can be), time consuming and still not identify what if any repair might be the one or how long that repair would hold up on an old unit like this. The Internet told us that on average A/C unit last 10-15 years, so we decided to get estimates on replacement.
While waiting for our repair guy's company to send its replacement estimate I made appointments with a few others to come quote us prices. Fabio from Infinite Comfort was the first to arrive. He inspected our system, answered some questions about ducts, vents and airflow, and explained some add-on options we might want with the replacement (e.g., a better air filter unit, new humidifier, etc.). He then asked if we wanted him to check out our current unit just to see if he could figure out why it wasn't working.
He spent about 5-10 minutes pulling the unit apart and reconnecting all the parts the service guy had left disconnected. He tested a few things and told us the unit itself was older, but was a Cadillac. He said it needed a cleaning, but that he thought the only thing wrong with it was a bad fan motor, which he had on his truck. He a said no guarantees, but he was pretty sure that would fix it. About $600 rather than thousands. We said do it! About 5 minutes into that work, and Fabio came back in to tell us it wasn't the motor but rather than fan blade that was broken and that's why it wasn't turning or cooling the compressor properly. He called a local supply house, but it was after noon on a Saturday so they were closed. So Fabio studied the fan blade again for a minute, took it out to his truck, and FIXED the stupid thing!!! He said this old unit was high end when it was purchased, and was still durable for years if it was re-charged a bit and then maintained. So overall Fabio repaired our unit fan, he cleaned the filters and the unit itself, put about 3 1/2 lbs of freon in it (the older R-22, which he had on his truck) and added a leak sealant to the system because it took more Freon than he was expecting and we back online!!
Now we have a functioning A/C that has been cleaned and re-charged for the first time in who-knows-how long for about $700, instead of spending what was looking like $4,000 - $7,000 for a new unit sometime (hopefully) in the next month!!
You pray that you can find contractors and technicians that know what they're doing and treat you fairly. Sometimes you find them. Sometimes you don't. Fabio and Infinite Comfort are exactly that. If this unit ever does give out on us, they will have the replacement business from us without hesitation. If for some reason our unit completely fails in the next year, Infinite Comfort will give us 50% of today's bill as a credit towards any replacement we do through them.
They came really fast. They answered my call within 30 mins. Lucas, the technician that performed the service, was very polite and fixed the problem. The only reason I don't give them 5 stars is the price.
Cathy W.
04/06/2018 12:00:00 SA
I received a recommendation from my realtor to call Fabio. I used him two years ago to replace a sink that had been broken. I called him and he came out and inspected my furnace and AC system. In the process of doing so, he noticed my laundry sink was leaking, and recommended ways that I save on money by using different filters for my furnace, and to adjust my furnace settings to save money. His team ended up replacing a leaking pipe, putting in a slip bar in my master bath, repairing the laundry sink, and putting in the new Moen faucet. I am very pleased. I felt that Fabio shared his knowledge as he walked through my house and gave me many ways to save money, and to be a more educated homeowner. I highly recommend him.
Danielle C.
10/09/2018 12:00:00 SA
The service was fast, accurate and fixed our issue. I called at 7 am and they were here to snake our drain by 10:30!! Thank you for the great fast service! Lucas was awesome!
I had a great experience working with Fabio and his team at infinite comfort. From the start Fabio was clearly very knowledgeable, authentic, and fair. When I bid out the work Infinite Comfort had the best rate and the most professional team. Once the work started, they were in and out in a very short time. One thing that I particularly appreciated was Fabio's help in preventing cold air from escaping in the basement. He insulated my ducts free of charge to help address this problem. Overall I would recommend Fabio and Infinite Comfort based on both price and service.
We have used Infinite Comfort over three times now (since May). Every single time, they are efficient, honest, and really friendly. I am so glad we found Fabio to help us with our HVAC needs. He takes the time to explain what he is doing and is always very thorough. When he came this time to look at our central AC fan, he even checked on work he had done previously. It is very clear that this team takes pride in their work. I would highly highly recommend Infinite Comfort!
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