Best Businesses in Irving, TX

Tyler Hummer responded quickly, was very efficient in doing the job, friendly, gave good explanations. A great job and very reasonable price. I really appreciated his help.

David and team were great, very polite and did good work for a reasonable price.

Accurate Leak & Line was referred to me years ago and I have recommended them to clients numerous times. Their work is excellent and their fees are very competitive and fair.

Jonathan F came out to replace a hot water heater at the Preston and Park location of one of our Sunstone studios. He did an absolutely amazing job. His service, expertise, knowledge and overall joy for what he was doing left me with a feeling of utter confidence. We will use him again and again and recommend him to anyone. Just call A-2 and ask for Jonathan!!!!!!

Daron was amazing! Actually the entire process was much easier than anticipated. We had an urgent need and I was SO pleasantly surprised that someone would be available within an hour. Then Daron arrived and quickly assessed the problem, gave us several options and explained everything in detail. He was thorough, professional, friendly and put us completely at ease with the whole process. He went above and beyond in several ways and has acquired us as Pure Plumbing customers for life!

Had a new faucet installed in my kitchen and had a GREAT experience with this company. Have used them in the past, always with perfect results. Technicians are professional, efficient, and very careful. Do not hesitate to put your plumbing needs in this company's hands. I give them my highest recommendations!

Force home services advertised drain unclogging for a certain price and i called to get an appointment. Was promised a certain time and i had to miss work to fit them in and an hour prior they call to say they need to reschedule for next week. I am not available next week so i requested them to come any other time today or tomorrow and first they said they do not have the time and then they said they cannot honor the price.
Very disappointing as i had not called anyone else and now i am left with a leaking drain , and not appointment. Terrible and will never call or trust them again. This is nothing but a scam!

I don't usually write reviews, but these guys certainly deserved it.  We had water gurgling up from our front yard and dug up the area to find what we thought was the water main leaking.  We tried to fix it ourselves, but it just leaked.  So after being without water for a couple days we called multiple plumbing businesses and Carrollton Plumbing was the only one to answer the phone.  The guy said we always answer our phones.  They were booked solid but still sent some guys out within 3 hours to take a look at what we had and give us an estimate.  They showed up when promised and quickly informed us that what we were looking at was the supply to our sprinkler system, not the water main.  They turned off the main shutoff to the sprinkler system and got us our water back on in the house.  Hooray!!  They said that we were well on the way to fixing it correctly, just using the wrong glue.  They told us that they would hate to have to charge us the $400 to re-do the repair when we could just do it ourselves again with the correct glue.  They told us what to buy and headed back to their truck.  When I asked how much for the service call, they said no charge! Just call us next time you need a plumber.  We certainly will and will recommend them to others as well.  Honesty over greed is a rare thing in businesses this day, and it was a real breath of fresh air dealing with these guys.

Benjamin did a great job on my leaking outdoor faucets. He was friendly, knowledgeable and finished up everything in a timely manner. I wouldn't hesitate to use them again if a plumbing problem arises.

I called Toby on a holiday and told him about the water heater that busted in our attic. He took the time to explain how to shut the water off and stop additional problems from occurring. Scheduled his crew to come out two days later to replace the water heater in the attic. These guys were very professional and quick. They laid out plastic to protect our flooring and cleaned up afterwards. They even installed a valve that automatically shuts off water in case of future leaks. I love supporting small local businesses, and encourage anyone needing plumbing services to give them a try. Prices are comparable to others, but their service tops anyone in town!  Thank you Toby and your wonderful crew.

I noticed a puddle in front of my toilet after I flushed it and couldn't tell where the leak was coming from, so I called and left a message to schedule an appointment. Jeff returned my call within a few hours and scheduled a time to come out. He was punctual and came during the time we agreed upon.

When he looked at the toilet, within 2 seconds he had figured out that there was a little tube that had come loose and it just needed to be reattached for the leak to stop. I felt like such an idiot for not figuring that out myself and felt so bad for wasting his time. Jeff was so nice about it though. While he was there I had some questions for him and he was able to help me out with them. I offered to pay him for his time but he wouldn't charge me.

Even though this ended up not being a real plumbing issue, because of the service I received I will definitely be reaching out to Jeff again when there is a real problem.

I just have to let people know about these guys. They came out on a Saturday to replace my water heater. These guys protected my carpet, furniture, etc by laying down plastic. they were in and out in about an hour and 15 minutes. They were as professional and courteous as it gets. True Cowboys. I havn't had service like this in years.

To Brett:

I never spoke to your service manager and no issues have been addressed since you reached out to me.  What we did discuss is that I would not be satisfied unless your company is willing to refund me the fees for platinum membership I paid that year, plus the sub-optimal compressor motor you installed that only lasted 1 year, plus the cost of the hotel night from when you couldn't repair my air conditioner because of an electrical problem caused by the aforementioned issues.  Until then, I will not be satisfied.  Also, your BBB rating is B- and you are not accredited.  That isn't satisfactory where I come from.

If I could rate them lower than 1 star I would. Called mid-morning and was told I'm scheduled for a 1-3 PM appointment. Technician never called and no one showed up. Called office and was told he was on the way. They never bothered to call and no plumber ever showed up. My advice is DO NOT CALL THESE PEOPLE! Very unprofessional!

I have written this review many times but nothing does it justice. Bottom line is I hired Ethan once before and he did a good job. He was originally referred to me by my realtor and I needed his help.

Most everything was done through text so I will share that.

Sent 2/21
Customer:  Hi Ethan, you helped me with plumbing work before and I'm sure you are super busy right now. I am in kind of a jam though. I have a large project going on at my house and had to kick my general contractor off and I am trying to finish out with subs direct. Any chance you would be able to come to the house this week to bid out all plumbing work?

Sent 4/23
Customer: Any idea on when you would be able to get me a quote on plumbing and on the schedule?

Received 4/24
Ethan: Hello Nick I will finish it up tonight. I was looking at the tub faucet that one you picked it says not to install on a concrete slab I've been looking for another option for you. I will get it wrapped up tonight and give you a call in the morning.

Received 2/28
Ethan: Hello Nick,

Im sorry for the delay on getting this to you, I have been doing my best to get things completed. I've enclosed a copy of the quote for the remodel, and it is looking like I will finally have time after this week, starting the 7th of March. Please let me know if you have any questions or need anything.

Sent: 3/1
Customer: Looks good.So are your plans to start 3/7?

Sent 3/2
Customer: Hey buddy. Just wanted to follow up on scheduling. I am meeting with contractors tomorrow. Are you still good to start next week?

Sent: 3/3
Customer: Ethan,

I have you down for 3/7 for the work.  How many days do you think you will be on the job?  I am working on scheduling everything with my other contractors that can't do things until we move forward with your portion of the work.

Thank you so very much for the help!

***We talked and I was told 4 days****

Sent:  3/7 - start date
Customer: Ethan,

Are you still planning on starting today?

Sent 3/8
Customer: Ethan, I wanted to follow up with you on when you are able to make it to the jobsite

Sent 3/8
Customer: I really hope I'm not coming across the wrong way with you and I really appreciate how hard you have to be working right now. Can you please let me know where we are at for you to begin on my job?

At this time I reached out to the realtor who referred him to me and we talked. He apologized for lack of communication and that he has been working all day every day. That I would be next and latest would be 3/22

Sent 3/19
Customer: Are you still good for Monday?

Received 3/19
Ethan: I'm very close I've been working everyday until 9 and 10 to get to you; If I can get one more week and move it to the 29th. I'd say even possibly towards the end of next week but little loose ends are killing me

Sent 4/3
Customer: Please tell me you are able to start Monday

No response so I sent this to him and the realtor who referred him
Sent 4/4
Customer: Ethan

You told me in February that you would be able to get to my job at the beginning of March. I have many text messages and emails that have gone unanswered. When we would talk, you told me that you were finishing up a job and I was next. That was 2 weeks ago. I'm now down to 2 weeks left on my rental.

If you would have told me in February that you couldn't get to me for well over a month I would have continued looking for someone else.

Are you able to get out tomorrow, which is 4 weeks after when you originally told me you could be here??

Keri

I'm copying you on this message since he is your referral and this is a poor reflection on the exemplary service that you have provided me for years.

*****After this message Ethan from Wade Plumbing called me and told me he couldn't make it out to the job****

The entire process I accepted everything he asked for and my treatment was to cancel

So far the worst customer service I have experienced in my life. These guys are a total rip off. Big scam.
I had asked for an estimate for sprinkler repair and might have misunderstood/ misheard over phone of their policy of charging $80 just to visit. The technicians came to look at the issue and quoted $575 just to replace two sprinkler heads and fix a broken pipe at a T-section. When I asked them for a coat breakdown for their estimate, they refused to answer and the guy said he is the supervisor and that's the only price they would do it for.  The sprinkler head  that I was looking to replace does not cost more than $20. So, obviously they are either quoting whatever comes to mind or just jacking up costs at their will.
To add to this, the owner lady was very rude over phone and spoke in an extremely threatening manner. Instead of  trying to understand what the issue was and attempt to hear from the customer
, this lady was yelling at me on the phone and said she was going to call the police for theft of service.
Really?? Is this the way how you earn business? They probably have not heard a thing about how to talk to customers. The owner lady said she had my address and phone number and was calling to let me know that she was calling the police on me. I have never seen such pathetic behavior from a business ever!!! I decided that I would pay the inspection fee of $80 but not go ahead and give them my business. At this, the lady yelled again at me saying if I was going to pay by card, they would charge me 4.5% extra as that was the service fee for making card payments. She added that she wouldn't get off the phone until she got her payment. Again, like really??? Where on earth do these guys come with such ridiculous rates? I've worked for banks and I know how these things work!!!
Thankfully, I did find someone to fix my sprinklers at half the cost these guys were charging me. My advice to anyone looking around for sprinkler service/ landscaping is to please do yourself a service by not approaching these guys!!! Atrocious prices and totally appalling  behavior.
Posted below is a pic of a quote I received from another company for the same job ($250) for which these guys were asking $575. Enough said, their whole business ( if that's what they call it) is a scam. Stay miles away from such cheats!!!