Wade Plumbing

I have written this review many times but nothing does it justice. Bottom line is I hired Ethan once before and he did a good job. He was originally referred to me by my realtor and I needed his help.

Most everything was done through text so I will share that.

Sent 2/21
Customer:  Hi Ethan, you helped me with plumbing work before and I'm sure you are super busy right now. I am in kind of a jam though. I have a large project going on at my house and had to kick my general contractor off and I am trying to finish out with subs direct. Any chance you would be able to come to the house this week to bid out all plumbing work?

Sent 4/23
Customer: Any idea on when you would be able to get me a quote on plumbing and on the schedule?

Received 4/24
Ethan: Hello Nick I will finish it up tonight. I was looking at the tub faucet that one you picked it says not to install on a concrete slab I've been looking for another option for you. I will get it wrapped up tonight and give you a call in the morning.

Received 2/28
Ethan: Hello Nick,

Im sorry for the delay on getting this to you, I have been doing my best to get things completed. I've enclosed a copy of the quote for the remodel, and it is looking like I will finally have time after this week, starting the 7th of March. Please let me know if you have any questions or need anything.

Sent: 3/1
Customer: Looks good.So are your plans to start 3/7?

Sent 3/2
Customer: Hey buddy. Just wanted to follow up on scheduling. I am meeting with contractors tomorrow. Are you still good to start next week?

Sent: 3/3
Customer: Ethan,

I have you down for 3/7 for the work.  How many days do you think you will be on the job?  I am working on scheduling everything with my other contractors that can't do things until we move forward with your portion of the work.

Thank you so very much for the help!

***We talked and I was told 4 days****

Sent:  3/7 - start date
Customer: Ethan,

Are you still planning on starting today?

Sent 3/8
Customer: Ethan, I wanted to follow up with you on when you are able to make it to the jobsite

Sent 3/8
Customer: I really hope I'm not coming across the wrong way with you and I really appreciate how hard you have to be working right now. Can you please let me know where we are at for you to begin on my job?

At this time I reached out to the realtor who referred him to me and we talked. He apologized for lack of communication and that he has been working all day every day. That I would be next and latest would be 3/22

Sent 3/19
Customer: Are you still good for Monday?

Received 3/19
Ethan: I'm very close I've been working everyday until 9 and 10 to get to you; If I can get one more week and move it to the 29th. I'd say even possibly towards the end of next week but little loose ends are killing me

Sent 4/3
Customer: Please tell me you are able to start Monday

No response so I sent this to him and the realtor who referred him
Sent 4/4
Customer: Ethan

You told me in February that you would be able to get to my job at the beginning of March. I have many text messages and emails that have gone unanswered. When we would talk, you told me that you were finishing up a job and I was next. That was 2 weeks ago. I'm now down to 2 weeks left on my rental.

If you would have told me in February that you couldn't get to me for well over a month I would have continued looking for someone else.

Are you able to get out tomorrow, which is 4 weeks after when you originally told me you could be here??

Keri

I'm copying you on this message since he is your referral and this is a poor reflection on the exemplary service that you have provided me for years.

*****After this message Ethan from Wade Plumbing called me and told me he couldn't make it out to the job****

The entire process I accepted everything he asked for and my treatment was to cancel